University of Plymouth Virtual Private Network (VPN)

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1 University of Plymouth Virtual Private Network (VPN) Windows 7 Setup Instructions Ver. 1.0 Updated: 11/12/2009 In this guide you will learn how to: Create your VPN connection Configure your Internet settings Connect to your VPN connection

2 This guide shows you how to set up a VPN connection for Windows 7.

3 Create your VPN connection A VPN (Virtual Private Network) connection is needed in order to securely connect to the University network. Now Do This 1. Click the Start button and go to Control Panel, open the Network and Sharing Center. 2. Click on Setup a New Connection or Network in the right hand menu Jacqui Hunter Dec

4 3. The Choose a connection option box will open. Click on Connect to a workplace then Next to continue. 4. Click the Connect to the network at my workplace. Click Next to continue. 2

5 5. Click on Use my Internet connection (VPN) 6. In the next box type for the Internet address: vpn.plymouth.ac.uk & the Destination name: University of Plymouth VPN Jacqui Hunter Dec

6 7. Click Next to continue 8. On the next screen type your Username and password and for Domain UOPNET Then Click Connect. 9. Close this box and then configure your internet connections (See next page) 4

7 Configure your Internet settings In order to access the Internet you need to configure Internet Explorer to use the University of Plymouth proxy server. Now Do This 1. Open Internet Explorer and go to Tools, then Internet Options and click on the Connections tab. 2. In the Dial up and Virtual Private Network settings area click on the University of Plymouth VPN then click on the Settings button. 3. You need to make sure that only the option Use automatic configuration script box is checked, then in the address field type: then click OK twice to apply the changes. Jacqui Hunter Dec

8 Get connected Your computer is now configured to connect to the University network using the VPN. You must remember to activate the VPN connection in order to access the Internet. Now Do This 1. Activate the VPN connection by clicking on the Network icon on the task bar near the clock bottom right 2. Click on the University of Plymouth VPN 3. Click Connect. 6

9 4. Enter your University username and password and click Connect 5. To disconnect click on the Network icon at the bottom of the screen and then click on Disconnect Jacqui Hunter Dec

10 Troubleshooting Error 691: Access denied because username and/or password is invalid on the domain. This error can occur if you use an incorrect username or password; remember the password is case-sensitive - you will not see the password, so if CAPS LOCK is not the way you expect it, you may have a problem with upper/lower-case. Error 800: Unable to establish the VPN connection. The VPN server may be unreachable, or security parameters may not be configured properly for this connection. This error may occur if a Virtual Private Network connection is specified, but fails to connect. This can be caused by a variety of reasons, but the most likely is because you have 3 rd party security software. Consult with the manual for this software or manufacturers to find out how to allow a VPN Connection through the security software. I have connected to the VPN but cannot connect to any website This is because there is a problem with the Internet Setting you specified earlier. This is probably caused by one of the following reasons 1. Check the settings you entered from the Configure your Internet settings section of this guide 2. You have 3 rd party security software. Consult with the manual for this software or manufacturers to find out how to allow Proxy Server information through the security software. How can I contact technical support for VPN use? It is very hard to provide full technical support for use of the VPN at home as there are many factors outside the University s control. But if you require some assistance please use the details below Staff Phone: Support@plymouth.ac.uk Students Phone: openaccess@plymouth.ac.uk 8

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