Rate Guide 2015 RATE AND SERVICE GUIDE 2015

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1 Rate Guide 2015 RATE AND SERVICE GUIDE 2015 Valid from January 2, 2015

2 Rate Guide Contents RELIABILITY. ANY TIME. ANYWHERE. AT ANY SPEED. SHIPPING WITH DHL PAGE 03 Prohibited and Restricted Commodities Shipping Directly Between Two Countries How to Weigh and Pay EXPORT SERVICES PAGE 05 When you need door-to-door international export delivery of time-sensitive document and non-document shipments by the end of the next possible business day, choose DHL Express export services. We ll expedite your urgent delivery to more than 120,000 destinations, in over 220 countries and territories around the world. Our online tracking service keeps you fully informed at every stage of the journey. And if your shipments require Customs clearance, you can rely on us to look after every aspect, taking all the hassle away. DHL EXPRESS 9:00... Time-sensitive: guaranteed delivery next possible business day by 9:00 a.m.* DHL EXPRESS 10:30... Time-sensitive: guaranteed delivery next possible business day by 10:30 a.m.* DHL EXPRESS 12:00... Time-sensitive: guaranteed delivery next possible business day by 12:00 noon.* DHL EXPRESS WORLDWIDE... Guaranteed delivery by end of next possible business day.** DHL EXPRESS ENVELOPE... Guaranteed delivery by end of next possible business day documents weighing up to 10 oz./0.6 lbs.** IMPORT SERVICES PAGE 13 Time definite import services from DHL Express allow you to import goods from virtually anywhere in the world by a specific time or by the end of the next possible business day. Take greater control of your imports by consolidating your inbound shipping into one easy-to-use import account with one company, one invoice and in one currency. We ll take care of all the details from door-to-door and everything in between. DHL IMPORT EXPRESS 10:30... Time-sensitive: guaranteed delivery next possible business day by 10:30 a.m.* DHL IMPORT EXPRESS 12:00... Time-sensitive: guaranteed delivery next possible business day by 12:00 noon.* DHL IMPORT EXPRESS WORLDWIDE... Guaranteed delivery by end of next possible business day.** OPTIONAL SERVICES AND SURCHARGES PAGE 19 CUSTOMS SERVICES PAGE 23 Certain restrictions apply. All DHL Express export services are subject to terms and conditions. DHL Express import services are subject to terms and conditions referenced on the waybill of the country of origin, which shall govern each shipment. *A money-back guarantee applies to DHL EXPRESS 9:00, DHL EXPRESS 10:30 and DHL EXPRESS 12:00, DHL IMPORT EXPRESS 10:30, DHL IMPORT EXPRESS 12:00, or a third-country movement (9:00 a.m. or 12:00 noon) where DHL will, upon request, provide either a credit or refund of the transportation charges paid by customer if the shipment is delivered later than DHL s published delivery commitment. The availability of all time definite services is determined by destination postcode or city name. These services are not available to and from all areas. To find out the DHL Express services available in your destination area, please contact Customer Service at CALL DHL. **A service guarantee applies to DHL EXPRESS WORLDWIDE, DHL EXPRESS ENVELOPE and to DHL IMPORT EXPRESS WORLDWIDE, where DHL will, upon request, provide either a credit or refund of the transportation charges paid by customer if the shipment is delivered later than DHL s published delivery commitment. Money-back guarantee and service guarantee do not apply to third-country movements scheduled for end of day delivery. For complete details, please visit

3 Shipping with DHL 3 SHIPPING WITH DHL PROHIBITED AND RESTRICTED COMMODITIES Whenever possible, DHL Express will provide its normal service to you. However, a variety of laws and regulations, as well as common-sense safety and security measures, may prevent DHL Express from accepting certain commodities for transport. PROHIBITED (NOT ACCEPTABLE) Animals, fish, birds (live) Banderols/tax stickers Bullion (of any precious metal) Cash-like negotiable instruments in bearer form Complete firearms, ammunition, explosives and weapons Human remains or ashes Illegal goods Imitation (replica) firearms, weapons, explosive devices or ammunition RESTRICTED (MAY BE ACCEPTABLE) Firearms parts Items that could be used as weapons Furs and ivory Insects, larvae, pupae etc. Jewelry and objects constructed of precious metals and/or stones Loose precious stones Medical samples Negotiable instruments in bearer form Tobacco Toy guns Watches and costume jewelry CONDITIONAL (AT TIMES ACCEPTABLE) Antiques, works of art, fine art Dangerous goods Designer clothing, apparel, accessories Drugs (legal) and pharmaceutical products Mobile telephones, accessories, microprocessors and electronic components Medical samples Perishable items Pornography SHIPPING DIRECTLY BETWEEN TWO COUNTRIES (OUTSIDE OF THE U.S.) You can also use your Import Express account for third-country movements (document and non-document shipments moving between two countries outside of the U.S., but billed in the U.S.). Third-country movements save you time and money by eliminating the need for storage and additional steps in your supply chain, ultimately reducing time in transit. Plus, neither the shipper nor the receiver needs to have a DHL account number. Fore more information about third-country movements, contact your local DHL Express sales representative or DHL Customer Service at CALL DHL. THIRD-COUNTRY MOVEMENTS BY 9:00 A.M. Time-sensitive: guaranteed delivery next possible business day by 9:00 a.m.* THIRD-COUNTRY MOVEMENTS BY 12:00 NOON Time-sensitive: guaranteed delivery next possible business day by 12:00 noon.* THIRD-COUNTRY MOVEMENTS Delivery by end of next possible business day. *A money-back guarantee applies to DHL EXPRESS 9:00, DHL EXPRESS 10:30 and DHL EXPRESS 12:00, DHL IMPORT EXPRESS 10:30, DHL IMPORT EXPRESS 12:00, or a third-country movement (9:00 a.m. or 12:00 noon) where DHL will, upon request, provide either a credit or refund of the transportation charges paid by customer if the shipment is delivered later than DHL s published delivery commitment. The availability of all time definite services is determined by destination postcode or city name. These services are not available to and from all areas. To find out the DHL Express services available in your destination area, please contact Customer Service at CALL DHL.

4 Shipping with DHL 4 SHIPPING WITH DHL HOW TO WEIGH AND PAY Determine the weight and size of your shipment.* Two types of weight are measured: the Actual Weight (heaviness) and the Dimensional Weight (density/space). The largest weight, Actual or Dimensional, will be used for rate calculation and is called the Chargeable or Billed Weight. For more information consult the definitions below. Helpful Tips and Terms To easily calculate dimensional weight and find your estimated rate in minutes, go to our online WebShip service at Actual Weight The weight of a package using a standard scale rounded to the next full pound for exports. For example, a 12.5 pound carton will have an Actual Weight of 13 lbs. For imports, the weight will be rounded to the next half kilogram. Dimensional Weight The calculation used to reflect the density of a package. DHL uses the International Air Transport Association (IATA) volumetric methodology (subject to change without notice.) This methodology is used for all international shipments, even those in DHL-branded packaging. If measured in inches, multiply the dimensions (length x width x height) rounded to the nearest whole inch and divide the cubic inches by the dimensional weight factor of 139 for a dimensional weight in lbs. If measured in centimeters, multiply the dimensions (length x width x height) rounded to the nearest whole centimeter and divide by 5,000 for a dimensional weight in kilos. Always round each dimension (length, width and height) to the nearest whole number using standard rounding rules and round the resulting dimensional weight to the next full pound for exports, and the next half kilogram for imports. For example, a box with dimensions of 30.4 (L) x 19.6 (W) x 19.5 (H), will be considered to be 30 (L) x 20 (W) x 20 (H) = 12,000 cubic inches, and will be divided by 139 = 86.3 lbs. for a Dimensional Weight of 87 lbs. Be sure to include all packing materials when weighing your package and when calculating the dimensional weight. Chargeable or Billed Weight The actual or dimensional weight, whichever is greater, is used in calculating shipping charges. For example, a package with the Actual Weight of 15 lbs. and the Dimensional Weight of 25 lbs. will have the Chargeable Weight of 25 lbs. DHL reserves the right to re-weigh and re-measure to confirm this calculation. Additional Optional Services and Surcharges may apply. DIMENSIONAL WEIGHT** (lb.) = Length x Width x Height (in) 139 ** DHL reserves the right to modify this formula. Width Length Height *Failure to enter a weight and/or dimensions may result in a default weight or additional service charge being applied.

5 Rate Export Guide Services EXPORT SERVICES HOW IT WORKS Prepare your shipment Shipment pick-up by Courier Delivery to local DHL Express station Customs clearance at origin Departure from origin country International transit Arrival at destination country Customs clearance at destination Delivery to DHL Express station at destination Courier delivery to receiver Shipment with receiver 1 DECIDE WHICH SERVICE BEST SUITS YOUR NEEDS Please refer to page 2 for Export services. 2 WEIGH YOUR SHIPMENT Volumetric measurement information is available on page 4. 3 DETERMINE THE RATING ZONE OF THE DESTINATION Please refer to page CALCULATE THE RATE FOR YOUR SHIPMENT Refer to the destination country on pages 6 7 to establish the Rate Zone for Export Using the Rate Zone from pages 6 7, identify the rate for the weight of your export shipment on pages 8-12 Example To send your 3 lb. package using DHL EXPRESS WORLDWIDE (doc) to the United Kingdom: 1. Check whether this service is available to United Kingdom in the table on page 7. The answer is yes. 2. Identify the Zone letter for United Kingdom on page 7. It is Zone C. 3. The intersection of Zone C and 3 lb. doc weight in the table on page 8 shows the rate. 4. The rate for your shipment is $

6 Rate Export Guide Services EXPORT RATE ZONE & SERVICE OPTIONS COUNTRY Afghanistan L Albania E Algeria M American Samoa I Andorra D Angola M Anguilla J Antigua J Argentina K Armenia L Aruba J Australia H2 Austria D Azerbaijan E Bahamas J Bahrain L Bangladesh H2 Barbados J Belarus E Belgium C Belize K Benin M Bermuda J Bhutan I Bolivia K Bonaire J Bosnia & Herzegovina E Botswana M Brazil K Brunei I Bulgaria D Burkina Faso M Burundi M Cambodia I Cameroon M Canada* A Canary Islands D Cape Verde M Cayman Islands J Central African Republic M Chad M Chile K China G Colombia K Comoros Islands M Congo M Congo, Democratic Republic M Cook Islands I Costa Rica K Croatia E Cuba J Curacao J Cyprus D Czech Republic D Denmark D Djibouti M Dominica J Dominican Republic J East Timor I * Additionally, Export Express 10:30 doc and non-doc service is available to Canada. Doc Only Service Zone EXPORT EXPRESS 9:00 Doc and Non-doc Service EXPORT EXPRESS 12:00 EXPORT EXPRESS WORLDWIDE COUNTRY Zone EXPORT EXPRESS 9:00 EXPORT EXPRESS 12:00 EXPORT EXPRESS WORLDWIDE Ecuador K Egypt L El Salvador K Equatorial Guinea M Eritrea M Estonia D Ethiopia M Falkland Islands K Faroe Islands D Fiji I Finland D France C French Guyana K Gabon M Gambia M Georgia E Germany C Ghana M Gibraltar D Greece D Greenland D Grenada J Guadeloupe J Guam H2 Guatemala K Guernsey D Guinea M Guinea-Bissau M Guyana K Haiti J Honduras K Hong Kong H1 Hungary D Iceland D India H2 Indonesia H2 Iran L Iraq L Ireland C Israel L Italy C Ivory Coast M Jamaica J Japan F Jersey D Jordan L Kazakhstan E Kenya M Kiribati I Korea, North (DPR) I Korea, South F Kosovo E Kuwait L Kyrgyzstan E Laos I Latvia D Lebanon L Lesotho M Liberia M

7 Rate Export Guide Services EXPORT RATE ZONE & SERVICE OPTIONS Continued from page 6 COUNTRY Zone EXPORT EXPRESS 9:00 EXPORT EXPRESS 12:00 EXPORT EXPRESS WORLDWIDE Libya M Liechtenstein D Lithuania D Luxembourg C Macau H2 Macedonia E Madagascar M Malawi M Malaysia H2 Maldives I Mali M Malta D Marshall Islands I Martinique J Mauritania M Mauritius M Mayotte M Mexico* B Micronesia H2 Moldova E Monaco C Mongolia I Montenegro, Republic of E Montserrat J Morocco M Mozambique M Myanmar I Namibia M Nauru, Republic Of I Nepal I Netherlands, The C Nevis J New Caledonia I New Zealand H2 Nicaragua K Niger M Nigeria M Niue I Norway D Oman L Pakistan L Palau H2 Panama K Papua New Guinea I Paraguay K Peru K Philippines, The H2 Poland D Portugal C Puerto Rico (PR to US)* N Puerto Rico (US to PR) P Qatar L Reunion Island M Romania D Russia E Rwanda M Saipan H2 COUNTRY Zone EXPORT EXPRESS 9:00 EXPORT EXPRESS 12:00 EXPORT EXPRESS WORLDWIDE San Marino C Sao Tome & Principe M Saudi Arabia L Senegal M Serbia, Republic of E Seychelles M Sierra Leone M Singapore H2 Slovakia D Slovenia D Solomon Islands I Somalia M Somaliland M South Africa M South Sudan M Spain C Sri Lanka H2 St. Barthelemy J St. Eustatius J St Helena M St. Kitts J St. Lucia J St. Maarten J St. Vincent J Sudan M Suriname K Swaziland M Sweden D Switzerland D Syria L Tahiti I Taiwan H1 Tajikistan E Tanzania M Thailand H2 Togo M Tonga I Trinidad & Tobago J Tunisia M Turkey L Turks & Caicos Islands J Tuvalu I Uganda M Ukraine E United Arab Emirates L United Kingdom C Uruguay K Uzbekistan E Vanuatu I Venezuela K Vietnam H2 Virgin Islands (British) J Virgin Islands (US) J Western Samoa I Yemen, Republic of L Zambia M Zimbabwe M * Additionally, Export Express 10:30 doc and non-doc service is available to Mexico and from Puerto Rico to the U.S. Doc Only Service Doc and Non-doc Service

8 Export Services 8 LBS. CANADA MEXICO EUROPE ASIA CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M ZONE P MIDDLE EAST AFRICA PUERTO RICO DHL EXPRESS WORLDWIDE (doc) RATES EXPRESS ENVELOPE For document rates over 5 lbs., please see the DHL EXPRESS WORLDWIDE (non-doc) rates starting at 6 lbs. as per section below. These rates are applicable to both documents and non-documents. DHL EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , EXPORT EXPRESS TIME SENSITIVE RATES DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 Add $20.00 to the DHL EXPRESS WORLDWIDE rate Add $10.00 to the DHL EXPRESS WORLDWIDE rate Add $5.00 to the DHL EXPRESS WORLDWIDE rate The availability of DHL EXPRESS 9:00, 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination. Express Envelope = DHL 10 oz. letter envelope packaging.

9 Export Services 9 Continued from page 8. LBS. CANADA MEXICO EUROPE ASIA CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M ZONE P DHL EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , MIDDLE EAST AFRICA PUERTO RICO 2015 EXPORT EXPRESS TIME SENSITIVE RATES DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 Add $20.00 to the DHL EXPRESS WORLDWIDE rate Add $10.00 to the DHL EXPRESS WORLDWIDE rate Add $5.00 to the DHL EXPRESS WORLDWIDE rate The availability of DHL EXPRESS 9:00, 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.

10 Export Services 10 Continued from page 9 LBS. CANADA MEXICO EUROPE ASIA CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M ZONE P DHL EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , (Multiplier Rate)* MIDDLE EAST AFRICA PUERTO RICO 2015 EXPORT EXPRESS TIME SENSITIVE RATES DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 Add $20.00 to the DHL EXPRESS WORLDWIDE rate Add $10.00 to the DHL EXPRESS WORLDWIDE rate Add $5.00 to the DHL EXPRESS WORLDWIDE rate The availability of DHL EXPRESS 9:00, 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination. *For shipments over 150 lbs., the rate is calculated by multiplying the total weight by the zone multiplier rate. For example, for 200 lbs.: Zone A = $4.60 x 200 = $920.

11 Export Services 11 FORT LAUDERDALE & MIAMI ORIGIN LBS. FT. LAUDERDALE/MIAMI ORIGIN TO ZONE J DHL EXPRESS WORLDWIDE (doc) RATES ZONE K EXPRESS ENVELOPE For document rates over 5 lbs., please see the DHL EXPRESS WORLDWIDE (non-doc) rates starting at 6 lbs. as per section below. These rates are applicable to both documents and nondocuments. DHL EXPRESS WORLDWIDE (non-doc) RATES LBS. FT. LAUDERDALE/MIAMI ORIGIN TO ZONE J ZONE K DHL EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , , , , , , , , , , , , , , , EXPORT EXPRESS TIME SENSITIVE RATES Express Envelope = DHL 10 oz. letter envelope packaging *For shipments over 150 lbs., the rate is calculated by multiplying the total weight by the zone multiplier rate, for example for 200 lbs., Zone J = $9.02 x 200 = $1,804. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination. LBS. FT. LAUDERDALE/MIAMI ORIGIN TO ZONE J ZONE K DHL EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , (Multiplier rate)* DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 Add $20.00 to the DHL EXPRESS WORLDWIDE rate Add $10.00 to the DHL EXPRESS WORLDWIDE rate Add $5.00 to the DHL EXPRESS WORLDWIDE rate The availability of DHL EXPRESS 9:00, 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas.

12 Export Services 12 U.S. TO PUERTO RICO / PUERTO RICO TO U.S. LBS. TO PUERTO RICO ZONE P DHL EXPRESS WORLDWIDE (doc) RATES FROM PUERTO RICO ZONE N EXPRESS ENVELOPE For document rates over 5 lbs., please see the DHL EXPRESS WORLDWIDE (non-doc) rates starting at 6 lbs. as per section below. These rates are applicable to both documents and nondocuments DHL EXPRESS WORLDWIDE (non-doc) RATES LBS. TO PUERTO RICO ZONE P FROM PUERTO RICO ZONE N DHL EXPRESS WORLDWIDE (non-doc) RATES EXPORT EXPRESS TIME SENSITIVE RATES DHL EXPRESS 12:00 Add $5.00 to the DHL EXPRESS WORLDWIDE rate LBS. TO PUERTO RICO ZONE P FROM PUERTO RICO ZONE N DHL EXPRESS WORLDWIDE (non-doc) RATES (Multiplier rate)* The availability of DHL EXPRESS 9:00, 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Express Envelope = DHL 10 oz. letter envelope packaging *For shipments over 150 lbs., the rate is calculated by multiplying the total weight by the zone multiplier rate, for example for 200 lbs., Zone P= $5.28 x 200 = $1,056. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.

13 Rate Import Guide Services IMPORT SERVICES HOW IT WORKS You request an Import Express account numberfrom your Sales Executive Call your supplier Your supplier calls their local DHL Express office when a shipment is ready for collection Courier collects the shipment from the supplier Departure from origin country International transit Arrival at destination country DHL Express arranges Customs clearance of the inbound shipment DHL Express delivers the shipment to the destination address 1 DECIDE WHICH SERVICE BEST SUITS YOUR NEEDS Please refer to page 2 for Import services. 2 WEIGH YOUR SHIPMENT Volumetric measurement information is available on page 4. 3 DETERMINE THE RATING ZONE OF THE SHIPMENT ORIGIN Please refer to page CALCULATE THE RATE FOR YOUR SHIPMENT Refer to the origin country on pages to establish the Rate Zone for Import Using the Rate Zone from pages 14 15, identify the rate for the weight of your import shipment on pages Example To send your 10 kg. package using DHL IMPORT EXPRESS WORLDWIDE (non-doc) from France to the U.S.: 1. Check whether this service is available from France in the table on page 14. The answer is yes. 2. Identify the Zone letter for France on page 14. It is Zone C. 3. The intersection of Zone C and a 10 kg. non-doc weight in the table on page 16 shows the rate. 4. The rate for your shipment is $

14 Rate Import Guide Services IMPORT RATE ZONE & SERVICE OPTIONS COUNTRY ZONE IMPORT EXPRESS 10:30 IMPORT EXPRESS 12:00 IMPORT EXPRESS WORLDWIDE Afghanistan L Albania E Algeria M Andorra D Angola M Anguilla J Antigua J Argentina K Armenia L Aruba J Australia H2 Austria D Azerbaijan E Bahamas J Bahrain L Bangladesh H2 Barbados J Belarus E Belgium C Belize K Benin M Bermuda J Bhutan I Bolivia K Bonaire J Bosnia & Herzegovina E Botswana M Brazil K Brunei I Bulgaria D Burkina Faso M Burundi M Cambodia I Cameroon M Canada A Canary Islands D Cape Verde M Cayman Islands J Central African Republic M Chad M Chile K China G Colombia K Comoros Islands M Congo M Congo, Democratic Republic M Cook Islands I Costa Rica K Croatia E Cuba J Curacao J Cyprus D Czech Republic D Denmark D Djibouti M Dominica J Dominican Republic J East Timor I Ecuador K COUNTRY ZONE IMPORT EXPRESS 10:30 IMPORT EXPRESS 12:00 IMPORT EXPRESS WORLDWIDE Egypt L El Salvador K Equatorial Guinea M Eritrea M Estonia D Ethiopia M Falkland Islands K Faroe Islands D Fiji I Finland D France C French Guyana K Gabon M Gambia M Georgia E Germany C Ghana M Gibraltar D Greece D Greenland D Grenada J Guadeloupe J Guatemala K Guernsey D Guinea M Guinea-Bissau M Guyana K Haiti J Honduras K Hong Kong H1 Hungary D Iceland D India H2 Indonesia H2 Iran L Iraq L Ireland C Israel L Italy C Ivory Coast M Jamaica J Japan F Jersey D Jordan L Kazakhstan E Kenya M Kiribati I Korea, North (DPR) I Korea, South F Kosovo E Kuwait L Kyrgyzstan E Laos I Latvia D Lebanon L Lesotho M Liberia M Libya M Liechtenstein D Doc Only Service Doc and Non-doc Service

15 Rate Import Guide Services IMPORT RATE ZONE & SERVICE OPTIONS Continued from page 14. COUNTRY Lithuania D Luxembourg C Macau H2 Macedonia E Madagascar M Malawi M Malaysia H2 Maldives I Mali M Malta D Martinique J Mauritania M Mauritius M Mayotte M Mexico B Moldova E Monaco C Mongolia I Montenegro, Republic of E Montserrat J Morocco M Mozambique M Myanmar I Namibia M Nauru, Republic Of I Nepal I Netherlands, The C Nevis J New Caledonia I New Zealand H2 Nicaragua K Niger M Nigeria M Niue I Norway D Oman L Pakistan L Panama K Papua New Guinea I Paraguay K Peru K Philippines, The H2 Poland D Portugal C Qatar L Reunion Island M Romania D Russia E Rwanda M San Marino C Sao Tome & Principe M Saudi Arabia L Senegal M Doc Only Service ZONE IMPORT EXPRESS 10:30 Doc and Non-doc Service IMPORT EXPRESS 12:00 IMPORT EXPRESS WORLDWIDE COUNTRY ZONE IMPORT EXPRESS 10:30 IMPORT EXPRESS 12:00 IMPORT EXPRESS WORLDWIDE Serbia, Republic of E Seychelles M Sierra Leone M Singapore H2 Slovakia D Slovenia D Solomon Islands I Somalia M Somaliland M South Africa M South Sudan M Spain C Sri Lanka H2 St. Barthelemy J St. Eustatius J St. Helena M St. Kitts J St. Lucia J St. Maarten J St. Vincent J Sudan M Suriname K Swaziland M Sweden D Switzerland D Syria L Tahiti I Taiwan H1 Tajikistan E Tanzania M Thailand H2 Togo M Tonga I Trinidad & Tobago J Tunisia M Turkey L Turks & Caicos Islands J Tuvalu I Uganda M Ukraine E United Arab Emirates L United Kingdom C Uruguay K Uzbekistan E Vanuatu I Venezuela K Vietnam H2 Virgin Islands (British) J Western Samoa I Yemen, Republic of L Zambia M Zimbabwe M

16 Import Export Services 16 KG. DHL IMPORT EXPRESS WORLDWIDE (doc) RATES CANADA MEXICO EUROPE ASIA CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M For document rates over 2.5 kg., please see the DHL IMPORT EXPRESS WORLDWIDE (non-doc) rates starting at 3 kg. as per section below. These rates are applicable to both documents and non-documents. DHL IMPORT EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , MIDDLE EAST AFRICA 2015 IMPORT EXPRESS TIME SENSITIVE RATES DHL IMPORT EXPRESS 10:30 DHL IMPORT EXPRESS 12:00 Add $10.00 to the DHL IMPORT EXPRESS WORLDWIDE rate Add $5.00 to the DHL IMPORT EXPRESS WORLDWIDE rate The availability of DHL IMPORT EXPRESS 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.

17 Import Export Services 17 Continued from page 16. KG. CANADA MEXICO EUROPE ASIA DHL IMPORT EXPRESS WORLDWIDE (non-doc) RATES CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , MIDDLE EAST AFRICA 2015 IMPORT EXPRESS TIME SENSITIVE RATES DHL IMPORT EXPRESS 10:30 DHL IMPORT EXPRESS 12:00 Add $10.00 to the DHL IMPORT EXPRESS WORLDWIDE rate Add $5.00 to the DHL IMPORT EXPRESS WORLDWIDE rate The availability of DHL IMPORT EXPRESS 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.

18 Import Export Services 18 Continued from page 18 KG. CANADA MEXICO EUROPE ASIA DHL IMPORT EXPRESS WORLDWIDE (non-doc) RATES CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , (Multiplier Rate)* MIDDLE EAST AFRICA 2015 IMPORT EXPRESS TIME SENSITIVE RATES DHL IMPORT EXPRESS 10:30 DHL IMPORT EXPRESS 12:00 Add $10.00 to the DHL IMPORT EXPRESS WORLDWIDE rate Add $5.00 to the DHL IMPORT EXPRESS WORLDWIDE rate The availability of DHL IMPORT EXPRESS 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. *For shipments over 75 kgs., the rate is calculated by multiplying the total weight by the zone multiplier rate and then multiplying by 2. Example: to calculate the rate for a 100 kg. shipment in Zone A, multiply 100 kg. X $4.59 X 2 = $918. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.

19 Optional Services and Surcharges 19 OPTIONAL SERVICES Alternative Address An $11.00 service charge will be assessed by DHL Express when the receiver or shipper requests delivery to an address other than the one specified on the original waybill, but within the same country and using the same waybill. No service charge applies for deliveries to alternate addresses within the original destination service area. Change of Billing Customers may request reassignment of transportation charges to a billing account number different than the one originally specified on the waybill for an additional charge. This charge also applies when a shipment is tendered with an incorrect or missing billing account number, or when the account holder requests a change to a new billing entity. The Change of Billing charge is $12.50 per waybill and will be included with the transportation charges on the invoice to the revised payer. Duties and Taxes Paid (DTP) This is an administrative charge for invoicing duties and taxes to the shipper, or an entity in a country other than the destination. Billing of destination duties and taxes to a third party in that destination or a third country requires prior arrangement and a DHL payer account number. To aid in the identification of DTP shipments, the shipper should note Duties and Taxes Paid in the Description of Contents box on the waybill and also on the Commercial Invoice. A service charge of $15.00 per shipment will apply. GOGREEN Carbon Estimate Report DHL will provide your company with a one-time, high-level estimate of your CO 2 e footprint emissions based on your own shipping profile. For a single service charge of $300, your company will receive visibility of your CO 2 e footprint for the most recent three months of shipping. This report is based on global average carbon emission factors and helps support your forecasting needs. GOGREEN Carbon Footprint Report DHL will provide your company with detailed reports showing transparency of your actual CO 2 e emissions footprint. This report covers all emissions at the trade lane, product, mode of transport and account levels for a calendar year. The report supports your company by target setting a baseline to evaluate carbon reduction decisions. For an annual service charge of $3,000, your company will receive four quarterly and two annual (one detailed and one summary) reports, based on a calendar year to measure your transportation CO 2 e footprint. The CO 2 e calculation methodology is verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS), the world's leading inspection, verification, testing and certification company. GOGREEN Climate Neutral DHL enables customers to offset their estimated CO 2 e emissions at an account and shipment level. These emissions are offset by reinvesting in environmental protection projects that are verified by the United Nations Framework Convention on Climate Control (UNFCCC) Gold Standard (GS) or Voluntary Carbon Standard (VCS). The GOGREEN climate neutral emission calculations and the offsetting of greenhouse gas emissions (GHG) are verified by SGS. This happens in accordance with the global, cross-industry GHG Protocol for Products standard. For shipments originating in the U.S. and U.S. Territories, a service charge of $0.06 per lb. with a minimum charge of $0.12 will apply. For shipments originating outside the U.S. and U.S. Territories, a service charge of $0.06 per half kg., with a minimum charge of $0.12 will apply. A written agreement is required for the use of this service. The DHL Optional Services & Surcharges list is available at dhl-usa.com and will be updated or supplemented from time to time. Optional Services & Surcharges will be billed in accordance with the DHL list of Optional Services & Surcharges in effect at the time the shipment is tendered. DHL Optional Services & Surcharges are in addition to applicable transportation charges.

20 Optional Services and Surcharges 20 OPTIONAL SERVICES Monthly Service Charge For customers requiring regular DHL Express pick-up service, a monthly service charge of $36.00 will apply. Neutral Delivery This service allows for the delivery of non-document shipments, without any value information being shared, while the importer of record at the destination (who is not the receiver) is billed for the duties and taxes. All documents showing the declared value will go to the importer of record and not to the receiver. The importer of record and the final receiver must reside in the same country. This service is not available to all countries and applies only to permanent imports (not temporary or re-imports). A service charge of $20.00 per shipment will be assessed for Neutral Delivery. Non Standard Pick-Up A $4.00 charge per waybill will apply for customers who call their pick-up requests into Customer Service or request them via the web or shipping system. This charge will not apply if the shipment is dropped off at a DHL Express Service Center or drop box location. Shipment Preparation A service charge of $10.00 per shipment will be applied for preparation of the physical shipment and of any non-customs related transportation documentation, on behalf of the shipper or account holder (e.g. waybill preparation services.) Shipment Value Protection DHL will, upon the shipper s request as indicated on the waybill, provide value protection coverage. For shipments originating in the U.S. and U.S. Territories, the value protection coverage will be provided at a cost of $0.95 per $ of coverage, with a minimum charge of $2.90. For shipments originating outside the U.S. and U.S. Territories, the value protection coverage will be provided at a cost of $1.00 per $ of coverage, with a minimum charge of $ Shipper requests for Shipment Value Protection over $50, per shipment must be pre-approved by DHL. DHL is willing to consider these requests, but is under no obligation to approve them. Saturday Delivery DHL offers Saturday delivery of international shipments to selected postal code areas in countries where Saturdays are not normal business days for a service charge of $50.00 per shipment, in addition to normal transportation charges. This service is not available in all locations, for example, the U.S. Please call DHL Customer Service at CALL DHL for more information on service availability. The DHL Optional Services & Surcharges list is available at dhl-usa.com and will be updated or supplemented from time to time. Optional Services & Surcharges will be billed in accordance with the DHL list of Optional Services & Surcharges in effect at the time the shipment is tendered. DHL Optional Services & Surcharges are in addition to applicable transportation charges.

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