# Rate Guide 2015 RATE AND SERVICE GUIDE 2015

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1 Rate Guide 2015 RATE AND SERVICE GUIDE 2015 Valid from January 2, 2015

4 Shipping with DHL 4 SHIPPING WITH DHL HOW TO WEIGH AND PAY Determine the weight and size of your shipment.* Two types of weight are measured: the Actual Weight (heaviness) and the Dimensional Weight (density/space). The largest weight, Actual or Dimensional, will be used for rate calculation and is called the Chargeable or Billed Weight. For more information consult the definitions below. Helpful Tips and Terms To easily calculate dimensional weight and find your estimated rate in minutes, go to our online WebShip service at Actual Weight The weight of a package using a standard scale rounded to the next full pound for exports. For example, a 12.5 pound carton will have an Actual Weight of 13 lbs. For imports, the weight will be rounded to the next half kilogram. Dimensional Weight The calculation used to reflect the density of a package. DHL uses the International Air Transport Association (IATA) volumetric methodology (subject to change without notice.) This methodology is used for all international shipments, even those in DHL-branded packaging. If measured in inches, multiply the dimensions (length x width x height) rounded to the nearest whole inch and divide the cubic inches by the dimensional weight factor of 139 for a dimensional weight in lbs. If measured in centimeters, multiply the dimensions (length x width x height) rounded to the nearest whole centimeter and divide by 5,000 for a dimensional weight in kilos. Always round each dimension (length, width and height) to the nearest whole number using standard rounding rules and round the resulting dimensional weight to the next full pound for exports, and the next half kilogram for imports. For example, a box with dimensions of 30.4 (L) x 19.6 (W) x 19.5 (H), will be considered to be 30 (L) x 20 (W) x 20 (H) = 12,000 cubic inches, and will be divided by 139 = 86.3 lbs. for a Dimensional Weight of 87 lbs. Be sure to include all packing materials when weighing your package and when calculating the dimensional weight. Chargeable or Billed Weight The actual or dimensional weight, whichever is greater, is used in calculating shipping charges. For example, a package with the Actual Weight of 15 lbs. and the Dimensional Weight of 25 lbs. will have the Chargeable Weight of 25 lbs. DHL reserves the right to re-weigh and re-measure to confirm this calculation. Additional Optional Services and Surcharges may apply. DIMENSIONAL WEIGHT** (lb.) = Length x Width x Height (in) 139 ** DHL reserves the right to modify this formula. Width Length Height *Failure to enter a weight and/or dimensions may result in a default weight or additional service charge being applied.

6 Rate Export Guide Services EXPORT RATE ZONE & SERVICE OPTIONS COUNTRY Afghanistan L Albania E Algeria M American Samoa I Andorra D Angola M Anguilla J Antigua J Argentina K Armenia L Aruba J Australia H2 Austria D Azerbaijan E Bahamas J Bahrain L Bangladesh H2 Barbados J Belarus E Belgium C Belize K Benin M Bermuda J Bhutan I Bolivia K Bonaire J Bosnia & Herzegovina E Botswana M Brazil K Brunei I Bulgaria D Burkina Faso M Burundi M Cambodia I Cameroon M Canada* A Canary Islands D Cape Verde M Cayman Islands J Central African Republic M Chad M Chile K China G Colombia K Comoros Islands M Congo M Congo, Democratic Republic M Cook Islands I Costa Rica K Croatia E Cuba J Curacao J Cyprus D Czech Republic D Denmark D Djibouti M Dominica J Dominican Republic J East Timor I * Additionally, Export Express 10:30 doc and non-doc service is available to Canada. Doc Only Service Zone EXPORT EXPRESS 9:00 Doc and Non-doc Service EXPORT EXPRESS 12:00 EXPORT EXPRESS WORLDWIDE COUNTRY Zone EXPORT EXPRESS 9:00 EXPORT EXPRESS 12:00 EXPORT EXPRESS WORLDWIDE Ecuador K Egypt L El Salvador K Equatorial Guinea M Eritrea M Estonia D Ethiopia M Falkland Islands K Faroe Islands D Fiji I Finland D France C French Guyana K Gabon M Gambia M Georgia E Germany C Ghana M Gibraltar D Greece D Greenland D Grenada J Guadeloupe J Guam H2 Guatemala K Guernsey D Guinea M Guinea-Bissau M Guyana K Haiti J Honduras K Hong Kong H1 Hungary D Iceland D India H2 Indonesia H2 Iran L Iraq L Ireland C Israel L Italy C Ivory Coast M Jamaica J Japan F Jersey D Jordan L Kazakhstan E Kenya M Kiribati I Korea, North (DPR) I Korea, South F Kosovo E Kuwait L Kyrgyzstan E Laos I Latvia D Lebanon L Lesotho M Liberia M

7 Rate Export Guide Services EXPORT RATE ZONE & SERVICE OPTIONS Continued from page 6 COUNTRY Zone EXPORT EXPRESS 9:00 EXPORT EXPRESS 12:00 EXPORT EXPRESS WORLDWIDE Libya M Liechtenstein D Lithuania D Luxembourg C Macau H2 Macedonia E Madagascar M Malawi M Malaysia H2 Maldives I Mali M Malta D Marshall Islands I Martinique J Mauritania M Mauritius M Mayotte M Mexico* B Micronesia H2 Moldova E Monaco C Mongolia I Montenegro, Republic of E Montserrat J Morocco M Mozambique M Myanmar I Namibia M Nauru, Republic Of I Nepal I Netherlands, The C Nevis J New Caledonia I New Zealand H2 Nicaragua K Niger M Nigeria M Niue I Norway D Oman L Pakistan L Palau H2 Panama K Papua New Guinea I Paraguay K Peru K Philippines, The H2 Poland D Portugal C Puerto Rico (PR to US)* N Puerto Rico (US to PR) P Qatar L Reunion Island M Romania D Russia E Rwanda M Saipan H2 COUNTRY Zone EXPORT EXPRESS 9:00 EXPORT EXPRESS 12:00 EXPORT EXPRESS WORLDWIDE San Marino C Sao Tome & Principe M Saudi Arabia L Senegal M Serbia, Republic of E Seychelles M Sierra Leone M Singapore H2 Slovakia D Slovenia D Solomon Islands I Somalia M Somaliland M South Africa M South Sudan M Spain C Sri Lanka H2 St. Barthelemy J St. Eustatius J St Helena M St. Kitts J St. Lucia J St. Maarten J St. Vincent J Sudan M Suriname K Swaziland M Sweden D Switzerland D Syria L Tahiti I Taiwan H1 Tajikistan E Tanzania M Thailand H2 Togo M Tonga I Trinidad & Tobago J Tunisia M Turkey L Turks & Caicos Islands J Tuvalu I Uganda M Ukraine E United Arab Emirates L United Kingdom C Uruguay K Uzbekistan E Vanuatu I Venezuela K Vietnam H2 Virgin Islands (British) J Virgin Islands (US) J Western Samoa I Yemen, Republic of L Zambia M Zimbabwe M * Additionally, Export Express 10:30 doc and non-doc service is available to Mexico and from Puerto Rico to the U.S. Doc Only Service Doc and Non-doc Service

8 Export Services 8 LBS. CANADA MEXICO EUROPE ASIA CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M ZONE P MIDDLE EAST AFRICA PUERTO RICO DHL EXPRESS WORLDWIDE (doc) RATES EXPRESS ENVELOPE For document rates over 5 lbs., please see the DHL EXPRESS WORLDWIDE (non-doc) rates starting at 6 lbs. as per section below. These rates are applicable to both documents and non-documents. DHL EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , EXPORT EXPRESS TIME SENSITIVE RATES DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 Add \$20.00 to the DHL EXPRESS WORLDWIDE rate Add \$10.00 to the DHL EXPRESS WORLDWIDE rate Add \$5.00 to the DHL EXPRESS WORLDWIDE rate The availability of DHL EXPRESS 9:00, 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination. Express Envelope = DHL 10 oz. letter envelope packaging.

9 Export Services 9 Continued from page 8. LBS. CANADA MEXICO EUROPE ASIA CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M ZONE P DHL EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , MIDDLE EAST AFRICA PUERTO RICO 2015 EXPORT EXPRESS TIME SENSITIVE RATES DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 Add \$20.00 to the DHL EXPRESS WORLDWIDE rate Add \$10.00 to the DHL EXPRESS WORLDWIDE rate Add \$5.00 to the DHL EXPRESS WORLDWIDE rate The availability of DHL EXPRESS 9:00, 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.

10 Export Services 10 Continued from page 9 LBS. CANADA MEXICO EUROPE ASIA CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M ZONE P DHL EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , (Multiplier Rate)* MIDDLE EAST AFRICA PUERTO RICO 2015 EXPORT EXPRESS TIME SENSITIVE RATES DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 Add \$20.00 to the DHL EXPRESS WORLDWIDE rate Add \$10.00 to the DHL EXPRESS WORLDWIDE rate Add \$5.00 to the DHL EXPRESS WORLDWIDE rate The availability of DHL EXPRESS 9:00, 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination. *For shipments over 150 lbs., the rate is calculated by multiplying the total weight by the zone multiplier rate. For example, for 200 lbs.: Zone A = \$4.60 x 200 = \$920.

11 Export Services 11 FORT LAUDERDALE & MIAMI ORIGIN LBS. FT. LAUDERDALE/MIAMI ORIGIN TO ZONE J DHL EXPRESS WORLDWIDE (doc) RATES ZONE K EXPRESS ENVELOPE For document rates over 5 lbs., please see the DHL EXPRESS WORLDWIDE (non-doc) rates starting at 6 lbs. as per section below. These rates are applicable to both documents and nondocuments. DHL EXPRESS WORLDWIDE (non-doc) RATES LBS. FT. LAUDERDALE/MIAMI ORIGIN TO ZONE J ZONE K DHL EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , , , , , , , , , , , , , , , EXPORT EXPRESS TIME SENSITIVE RATES Express Envelope = DHL 10 oz. letter envelope packaging *For shipments over 150 lbs., the rate is calculated by multiplying the total weight by the zone multiplier rate, for example for 200 lbs., Zone J = \$9.02 x 200 = \$1,804. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination. LBS. FT. LAUDERDALE/MIAMI ORIGIN TO ZONE J ZONE K DHL EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , (Multiplier rate)* DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 Add \$20.00 to the DHL EXPRESS WORLDWIDE rate Add \$10.00 to the DHL EXPRESS WORLDWIDE rate Add \$5.00 to the DHL EXPRESS WORLDWIDE rate The availability of DHL EXPRESS 9:00, 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas.

12 Export Services 12 U.S. TO PUERTO RICO / PUERTO RICO TO U.S. LBS. TO PUERTO RICO ZONE P DHL EXPRESS WORLDWIDE (doc) RATES FROM PUERTO RICO ZONE N EXPRESS ENVELOPE For document rates over 5 lbs., please see the DHL EXPRESS WORLDWIDE (non-doc) rates starting at 6 lbs. as per section below. These rates are applicable to both documents and nondocuments DHL EXPRESS WORLDWIDE (non-doc) RATES LBS. TO PUERTO RICO ZONE P FROM PUERTO RICO ZONE N DHL EXPRESS WORLDWIDE (non-doc) RATES EXPORT EXPRESS TIME SENSITIVE RATES DHL EXPRESS 12:00 Add \$5.00 to the DHL EXPRESS WORLDWIDE rate LBS. TO PUERTO RICO ZONE P FROM PUERTO RICO ZONE N DHL EXPRESS WORLDWIDE (non-doc) RATES (Multiplier rate)* The availability of DHL EXPRESS 9:00, 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Express Envelope = DHL 10 oz. letter envelope packaging *For shipments over 150 lbs., the rate is calculated by multiplying the total weight by the zone multiplier rate, for example for 200 lbs., Zone P= \$5.28 x 200 = \$1,056. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.

14 Rate Import Guide Services IMPORT RATE ZONE & SERVICE OPTIONS COUNTRY ZONE IMPORT EXPRESS 10:30 IMPORT EXPRESS 12:00 IMPORT EXPRESS WORLDWIDE Afghanistan L Albania E Algeria M Andorra D Angola M Anguilla J Antigua J Argentina K Armenia L Aruba J Australia H2 Austria D Azerbaijan E Bahamas J Bahrain L Bangladesh H2 Barbados J Belarus E Belgium C Belize K Benin M Bermuda J Bhutan I Bolivia K Bonaire J Bosnia & Herzegovina E Botswana M Brazil K Brunei I Bulgaria D Burkina Faso M Burundi M Cambodia I Cameroon M Canada A Canary Islands D Cape Verde M Cayman Islands J Central African Republic M Chad M Chile K China G Colombia K Comoros Islands M Congo M Congo, Democratic Republic M Cook Islands I Costa Rica K Croatia E Cuba J Curacao J Cyprus D Czech Republic D Denmark D Djibouti M Dominica J Dominican Republic J East Timor I Ecuador K COUNTRY ZONE IMPORT EXPRESS 10:30 IMPORT EXPRESS 12:00 IMPORT EXPRESS WORLDWIDE Egypt L El Salvador K Equatorial Guinea M Eritrea M Estonia D Ethiopia M Falkland Islands K Faroe Islands D Fiji I Finland D France C French Guyana K Gabon M Gambia M Georgia E Germany C Ghana M Gibraltar D Greece D Greenland D Grenada J Guadeloupe J Guatemala K Guernsey D Guinea M Guinea-Bissau M Guyana K Haiti J Honduras K Hong Kong H1 Hungary D Iceland D India H2 Indonesia H2 Iran L Iraq L Ireland C Israel L Italy C Ivory Coast M Jamaica J Japan F Jersey D Jordan L Kazakhstan E Kenya M Kiribati I Korea, North (DPR) I Korea, South F Kosovo E Kuwait L Kyrgyzstan E Laos I Latvia D Lebanon L Lesotho M Liberia M Libya M Liechtenstein D Doc Only Service Doc and Non-doc Service

15 Rate Import Guide Services IMPORT RATE ZONE & SERVICE OPTIONS Continued from page 14. COUNTRY Lithuania D Luxembourg C Macau H2 Macedonia E Madagascar M Malawi M Malaysia H2 Maldives I Mali M Malta D Martinique J Mauritania M Mauritius M Mayotte M Mexico B Moldova E Monaco C Mongolia I Montenegro, Republic of E Montserrat J Morocco M Mozambique M Myanmar I Namibia M Nauru, Republic Of I Nepal I Netherlands, The C Nevis J New Caledonia I New Zealand H2 Nicaragua K Niger M Nigeria M Niue I Norway D Oman L Pakistan L Panama K Papua New Guinea I Paraguay K Peru K Philippines, The H2 Poland D Portugal C Qatar L Reunion Island M Romania D Russia E Rwanda M San Marino C Sao Tome & Principe M Saudi Arabia L Senegal M Doc Only Service ZONE IMPORT EXPRESS 10:30 Doc and Non-doc Service IMPORT EXPRESS 12:00 IMPORT EXPRESS WORLDWIDE COUNTRY ZONE IMPORT EXPRESS 10:30 IMPORT EXPRESS 12:00 IMPORT EXPRESS WORLDWIDE Serbia, Republic of E Seychelles M Sierra Leone M Singapore H2 Slovakia D Slovenia D Solomon Islands I Somalia M Somaliland M South Africa M South Sudan M Spain C Sri Lanka H2 St. Barthelemy J St. Eustatius J St. Helena M St. Kitts J St. Lucia J St. Maarten J St. Vincent J Sudan M Suriname K Swaziland M Sweden D Switzerland D Syria L Tahiti I Taiwan H1 Tajikistan E Tanzania M Thailand H2 Togo M Tonga I Trinidad & Tobago J Tunisia M Turkey L Turks & Caicos Islands J Tuvalu I Uganda M Ukraine E United Arab Emirates L United Kingdom C Uruguay K Uzbekistan E Vanuatu I Venezuela K Vietnam H2 Virgin Islands (British) J Western Samoa I Yemen, Republic of L Zambia M Zimbabwe M

16 Import Export Services 16 KG. DHL IMPORT EXPRESS WORLDWIDE (doc) RATES CANADA MEXICO EUROPE ASIA CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M For document rates over 2.5 kg., please see the DHL IMPORT EXPRESS WORLDWIDE (non-doc) rates starting at 3 kg. as per section below. These rates are applicable to both documents and non-documents. DHL IMPORT EXPRESS WORLDWIDE (non-doc) RATES , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , MIDDLE EAST AFRICA 2015 IMPORT EXPRESS TIME SENSITIVE RATES DHL IMPORT EXPRESS 10:30 DHL IMPORT EXPRESS 12:00 Add \$10.00 to the DHL IMPORT EXPRESS WORLDWIDE rate Add \$5.00 to the DHL IMPORT EXPRESS WORLDWIDE rate The availability of DHL IMPORT EXPRESS 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.

17 Import Export Services 17 Continued from page 16. KG. CANADA MEXICO EUROPE ASIA DHL IMPORT EXPRESS WORLDWIDE (non-doc) RATES CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , MIDDLE EAST AFRICA 2015 IMPORT EXPRESS TIME SENSITIVE RATES DHL IMPORT EXPRESS 10:30 DHL IMPORT EXPRESS 12:00 Add \$10.00 to the DHL IMPORT EXPRESS WORLDWIDE rate Add \$5.00 to the DHL IMPORT EXPRESS WORLDWIDE rate The availability of DHL IMPORT EXPRESS 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.

18 Import Export Services 18 Continued from page 18 KG. CANADA MEXICO EUROPE ASIA DHL IMPORT EXPRESS WORLDWIDE (non-doc) RATES CARIBBEAN, CENTRAL & SOUTH AMERICA ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F ZONE G ZONE H1 ZONE H2 ZONE I ZONE J ZONE K ZONE L ZONE M , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , (Multiplier Rate)* MIDDLE EAST AFRICA 2015 IMPORT EXPRESS TIME SENSITIVE RATES DHL IMPORT EXPRESS 10:30 DHL IMPORT EXPRESS 12:00 Add \$10.00 to the DHL IMPORT EXPRESS WORLDWIDE rate Add \$5.00 to the DHL IMPORT EXPRESS WORLDWIDE rate The availability of DHL IMPORT EXPRESS 10:30 and 12:00 service is determined by destination post code or city name. These services are not available to and from all areas. *For shipments over 75 kgs., the rate is calculated by multiplying the total weight by the zone multiplier rate and then multiplying by 2. Example: to calculate the rate for a 100 kg. shipment in Zone A, multiply 100 kg. X \$4.59 X 2 = \$918. Rates subject to change without notice. Extra charges may apply. Delivery time and availability may vary based upon origin and destination. All rates are stated in dollars exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.

20 Optional Services and Surcharges 20 OPTIONAL SERVICES Monthly Service Charge For customers requiring regular DHL Express pick-up service, a monthly service charge of \$36.00 will apply. Neutral Delivery This service allows for the delivery of non-document shipments, without any value information being shared, while the importer of record at the destination (who is not the receiver) is billed for the duties and taxes. All documents showing the declared value will go to the importer of record and not to the receiver. The importer of record and the final receiver must reside in the same country. This service is not available to all countries and applies only to permanent imports (not temporary or re-imports). A service charge of \$20.00 per shipment will be assessed for Neutral Delivery. Non Standard Pick-Up A \$4.00 charge per waybill will apply for customers who call their pick-up requests into Customer Service or request them via the web or shipping system. This charge will not apply if the shipment is dropped off at a DHL Express Service Center or drop box location. Shipment Preparation A service charge of \$10.00 per shipment will be applied for preparation of the physical shipment and of any non-customs related transportation documentation, on behalf of the shipper or account holder (e.g. waybill preparation services.) Shipment Value Protection DHL will, upon the shipper s request as indicated on the waybill, provide value protection coverage. For shipments originating in the U.S. and U.S. Territories, the value protection coverage will be provided at a cost of \$0.95 per \$ of coverage, with a minimum charge of \$2.90. For shipments originating outside the U.S. and U.S. Territories, the value protection coverage will be provided at a cost of \$1.00 per \$ of coverage, with a minimum charge of \$ Shipper requests for Shipment Value Protection over \$50, per shipment must be pre-approved by DHL. DHL is willing to consider these requests, but is under no obligation to approve them. Saturday Delivery DHL offers Saturday delivery of international shipments to selected postal code areas in countries where Saturdays are not normal business days for a service charge of \$50.00 per shipment, in addition to normal transportation charges. This service is not available in all locations, for example, the U.S. Please call DHL Customer Service at CALL DHL for more information on service availability. The DHL Optional Services & Surcharges list is available at dhl-usa.com and will be updated or supplemented from time to time. Optional Services & Surcharges will be billed in accordance with the DHL list of Optional Services & Surcharges in effect at the time the shipment is tendered. DHL Optional Services & Surcharges are in addition to applicable transportation charges.

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