FRMS Challenges in Business Aviation

Transcription

1 FRMS Challenges in Business Aviation 30 th October 2012 Cláudia Cabaço Flight Safety Assistant Manager

2 AGENDA: 1. NetJets Europe Operational Environment 2. Challenges of a Business Operator 3. FRMS Implementation and Challenges at NetJets Europe 4. Lessons Learnt and Next Steps

3 NetJets Europe Highlights Fleet: 130 aircraft (7 types) Flight Crew: 760 (27 nationalities) Operations Centre (Lisbon): 500 employees Other offices in London, Switzerland, France and Germany 144 Avg. N.º Total Flights per day 718 Number destinations (cities)

4 NetJets Europe Fleet Business Jet Aircraft (< 19 passengers): 130 aircraft Small Size: o 12 Citation Bravo o 16 Hawker 400 Mid Size: o 36 Citation XL/XLS o 38 Hawker 800 XPC / 750 Large Cabin: o 17 Falcon 2000 / 2000 Ex o 2 Falcon 7X o 9 Gulfstream GV-SP o 1 Global 6000 December 2012

5 Fatigue Causes and Consequences NetJets Europe

6 Flight Time Limitations Scheme CURRENTLY: Reg. (EC) No 8/2008 [EU-OPS] - Subpart Q - All types of commercial operations. FUTURE: EASA NPA : FTL scheme under development for different types of CAT operations. NetJets Europe Air Taxi operations: Non-scheduled, on demand commercial operations with an aeroplane with a passenger seating configuration of 19 or less. After carefully reviewing possible requirements to manage fatigue for Air Taxi Operations, the Rulemaking Group concluded that the current provisions of Subpart Q were not adapted to this kind of operations. The Group consequently proposed that Air Taxi Operations needed to be addressed separately. This will be taken care of by Rulemaking Task OPS NPA Page 18 Expected date: 2013/2014?

7 Duty Information ROSTER Duty Days: 6 duty days and 5 rest days; 7 duty days and 6 rest days; SCHEDULING Start and end time. Type of Duty Number of sectors. 45 Days before the begining of each month Time zones. Identical to the Airlines (EU-OPS / FAR Part 121) Daily Communication Day 1: 12hrs in advance; Can start at 01:01 Unique to On-demand Operators

8 Challenges of an On-Demand Operator CHALLENGES Fatigue Contributing Factors: Operations are unpredictable and occur at short notice. 10 hrs customer notice; 11 hrs minimum rest period Each day s schedule is unique (shift rotation, crossing multiple time zones, specific operational needs, different airport requirements, etc.) Individual differences exist in response to workload, sleep loss and circadian disruption. Rest Planning and Management vs. Schedule Communication.

9 Challenges of an On-Demand Operator Usually Day 1 is the most difficult day of the tour: Hard to plan sleep when you do not know when your duty will start and how long it will be. Briefing: Show-time at 04:00 at airport A. 45min ground transport from home to airport A. Total duty time: 13hrs

10 Challenges of an On-Demand Operator WHAT IS NECESSARY? Fatigue Mitigation Strategies. An approach that addresses operations on an individual basis while allowing for operational flexibility. Systematic and objective process of managing the fatigue risks. Fatigue Risk Management System

11 What is necessary? Balance between Production and Protection (P-P) PROTECTION BANKRUPCY SAFETY SPACE FINANCIAL MANAGEMENT SAFETY MANAGEMENT AIR DISASTER PRODUCTION

12 Fatigue Risk Management System The building Blocks of the FRMS The Building Blocks of the SMS Ensure fixes still work Fix what is wrong Safety Assurance Risk Management Documentation System architecture Accountabilities Policy Promotion Training/Education Communication Culture

13 Risk Management and Safety Assurance Safety Reporting System; FDM; Flight Safety Investigation; Safety Interviews; HFACS; Hazard Analysis and Identification NJE FRMS is an integral part of the NJE SMS, but it requires an additional unique set of tools and expertise. Risk Identification Risk Monitoring Safety Performance Monitoring Safety Audits Management of Change Continuous Improvement of the SMS/FRMS Risk Mitigation Risk Assessment Event Risk Classification (ERC) Safety Issues Risk Assessment (SIRA) Safety Recommendations; Safety Action Teams Safety Review Board

14 Status of FRMS Implementation at NetJets Europe LONG TERM IMPLEMENTATION PLAN: Alertness software model integrated with Scheduling tool -» to give visibility of potential fatigue risks to the scheduler SHORT TERM IMPLEMENTATION PLAN: Reactive analysis of all data collected and implementation of permanent corrective actions

15 Implementation Challenges CHALLENGES: No data from accidents/incidents wholly or partially attributable to fatigue does not means that current fatigue risk is acceptable. Concerns that fatigue is under-reported by crew members. Crew members tend to report sick rather than fatigued, when the latter is the case. Data from fatigue reports is insufficient to detect future risks. Fatigue risks may be masked under human factors related incidents. Poor knowledge of what fatigue and rest management are.

16 Lessons Learnt Paramount for an effective FRMS On-demand Operator: 1. Dedicated fatigue training program and countermeasures awareness. 2. A strong and effective reporting culture importance of collaboration. 3. Statistical and scientific data. 4. Biomathematical model to support risk assessment process of past and future schedules. 5. Fatigue Safety Action Group Fatigue Champions

17 Questions? Fatigue Policy: Stand alone or joint with Safety Policy? Should Fatigue reports be confidential? How should we count split duty towards cumulative fatigue? Different types of rest facilities: lounge, hotel, etc. Duration. Do mathematical risk assessment methodologies fit human factors (fatigue) risk assessment needs?

18 Discussion

19 FRMS Challenges in Business Aviation Thank you! Cláudia Cabaço Flight Safety Assistant Manager 30 th October 2012