Building a Positive and Ethical Workplace Culture
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1 Building a Positive and Ethical Workplace Culture Andrew Patterson Internal Ombudsman, Warringah Council November 2011
2 Opening words I have tried as best I could to be a man with an ethic, and that is what cost me most. Albert Camus
3 Key themes Ethical leadership as a cornerstone to a positive workplace Identifying deficiencies in the workplace environment Overcoming entrenched behaviours Ensuring the continued success of a positive workplace culture
4 Warringah Council Serves a population of 146,000 1,062 staff (600 FTEs) Operating budget $132M Chequered history sacked 3 times
5 Ethical challenges History and image Local government culture Accountability Responsibility Leadership Cultural change
6 Unethical conduct FRAUD Fraudulent timesheets, Misuse of corporate credit cards, Forged medical certificates, Misuse/non-payment of mobile phones THEFT Plant and equipment, Landscaping supplies, Inadequate asset control, Lack of procurement/purchasing oversight MISUSE of RESOURCES Vehicles, Equipment, , Printing, Laptops
7 Unethical conduct SECONDARY EMPLOYMENT CONFLICTS of INTEREST Staff as residents GIFTS & BENEFITS BRIBERY by residents WORKPLACE BULLYING & HARASSMENT
8 The Office of the Internal Ombudsman Established 2003 One of 9 in NSW (out of 152 Councils) Mission statement: Champion excellence in probity and accountability through independent and professional complaint handling, investigations and audit.
9 Internal Ombudsman KEY FUNCTIONS Complaint handling Investigations Education Systems recommendations Probity advice Liaison with NSW oversight agencies
10 Internal Ombudsman UNIQUE FEATURES Independence Impartiality Open access Own initiative investigation authority Separate Annual Report Public Report option
11 Building an Ethical Culture What are we doing at Warringah? Responsiveness Investigations Education
12 Responsiveness Complaint handling & awareness Residents Staff Internal Ombudsman Hotline Probity Advice
13 Investigations Formal process Procedural fairness Formal interviewing Investigation reports to court standard Systems recommendations
14 Education -Training Code of Conduct Protected Disclosures Fraud Awareness Workplace Bullying and Harassment Educational Bulletins for staff
15 Building an Ethical Culture Building a sustainable and entrenched ethical culture requires far more than the traditional Code of Conduct induction The key is a holistic and integrated approach built on a strategic relationship with Human Resources
16 Code of Conduct Warringah approach: Face to face from Internal Ombudsman, supported by HR Separate from induction process Interactive and experiential Mandatory & regular every 2 years for all staff Since January 2010 over 740 staff trained
17 Workplace Bullying An ethical culture will only survive and thrive in a broader healthy organisational culture Workplace bullying and harassment are dominant causes of poor workplace culture Staff who feel aggrieved in an atmosphere of bullying will not regard ethics as a priority Therefore a holistic approach is crucial
18 A Bully-Free Warringah New training program for all staff Mandatory for all, including management Face to face workshops Joint presentation between Internal Ombudsman and Learning & Development (HR) Sponsored by the General Manager Since February 2011 over 270 staff trained
19 A Bully-Free Warringah Defines bullying and harassment Teaches behaviours Establishes reporting and advice mechanisms Develops trust Promotes respect
20 Some results Year: ( ) 252 complaints (159) 86 internal complaints (34%) (42 26%) 16 Protected Disclosures (5) 24 IO own initiative investigations (5) Employment termination for serious misconduct, including Executive and Senior Managers
21 Some results Positive feedback during staff training sessions & from union reps Successful investigation outcomes visible to staff Words are being seen in actions Increased trust in organisational response Cultural change is always slow, but it is happening
22 Closing words It s a funny thing about life. If you refuse to accept anything but the best, you often get it. W. Somerset Maugham
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