Frequently Asked Questions LIME Security Suite

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1 Frequently Asked Questins LIME. Fr living. Everyday. Q: What Is? A: is a sftware applicatin, which prvides prtectin frm nline viruses and ther malicius risk whiles n the Internet. Q: Is the service secured and reliable? A: Yes. Instant prtectin against new threats, viruses, wrms and spyware Glbal prtectin in 60 secnds frm first cnfirmatin f a new threat. Our technlgy with instant recgnitin f bth safe and malicius sftware enables lightning fast prtectin against new threats. In additin the updates several times a day t prvide s yu can safely use yur cmputer enabling yu a rich digital life. Prtects yur cmputer against hackers yu can keep yur private data t yurself with the persnal firewall that stps hackers frm breaking int yur cmputer. Helps yu stay free frm spam e mail and phishing attempts The sftware filters unwanted spam and e mail schemes designed t steal yur private infrmatin as well as blcks access t suspicius and malicius websites. Lw impact n system resurces Optimized t prvide ptimal prtectin while using as little system resurces as pssible s yu can enjy using yur cmputer while feeling cnfident and safe. Q: Hw des this brwsing prtectin wrk? A: Brwsing prtectin prtects yur cmputer n several levels: Safety ratings fr web sites: Yu can see safety ratings fr web sites listed n search engine results and in web mail Cntent. The safety ratings help yu avid web sites that cntain security threats, such as malware (viruses, wrms, Trjans). They prtect yu against the latest Internet threats that are nt yet recgnized by traditinal antivirus prgrams. The safety rating fr a site can be ne f the fllwing: safe, suspicius, harmful r unknwn. Explit shields: Explit shields prtect yur cmputer against vulnerabilities that have been fund in

2 Frequently Asked Questins LIME. Fr living. Everyday. Prgrams installed n yur cmputer. Explit shields identify and prevent malicius web sites frm using such vulnerabilities t, fr example, frce an unauthrized dwnlad that cntains malware. Prcess mnitring (in Deep Guard): Deep Guard mnitrs and blcks attempts t lad malware int yur web brwser. If the Brwser becmes infected, the functinality f a trusted Q: Hw des the Parental Cntrl wrk? A: With the Parental Cntrl brwsing mdes, yu can define brwsing times and web sites that are suitable fr yur teenagers and small children. Yu can give yur teenagers mre freedm t brwse the Internet while having tighter restrictins n yur small children's nline activities. Yu can create and set up the Parent, Teenager, and Small Child brwsing mdes either with Start up Wizard during the installatin. Small Child brwsing mde The Small Child brwsing mde is active after yu have installed the prduct r restarted the cmputer. When the Small Child mde is active: Anyne using the cmputer can access nly thse web sites that yu have specifically allwed. Access t the Internet is allwed nly during the scheduled time. All the web sites that yu have allwed are listed n Parental Cntrl Start Page that pens in the brwser when the Small Child mde is active. Teenager brwsing mde When the Teenager brwsing mde is active: Anyne using the cmputer can access all web sites, except thse that cntain restricted r unwanted cntent, fr example n drugs r adult material. Access t the Internet is allwed nly during the scheduled time. If yu have created bth Small Child and Teenager brwsing mdes n yur cmputer, tell yur teenagers the passwrd yu created fr the Teenager mde. When they enter the passwrd, they can brwse web pages that d nt cntain restricted material, and yu have specifically allwed. Nte: If yu turn Web Page Filter ff, yur teenagers can visit web pages and sites despite their cntent. Q: Will the Parental Cntrl feature differentiate when an adult is lgged n? A: The prgramme will recgnize the user based n the brwsing mde activated. When the Parent brwsing mde is active, anyne using the cmputer can access the Internet withut any time r

3 Frequently Asked Questins LIME. Fr living. Everyday. cntent restrictins. Yu are asked t create the Parent passwrd when yu are creating the brwsing mdes. Yu need the Parent passwrd t: pen the prduct user interface, view r change the prduct settings, cnnect t the Internet with a new applicatin, r Uninstall the prduct. Q: Hw can I turn ff Parental Cntrl temprarily? A: T turn ff Parental Cntrl temprarily: 1. On the main page, click Settings. 2. Select Internet > Parental Cntrl. 3. Clear the Turn n Parental Cntrl check bx. Nte: Yu need the Parental Cntrl passwrd fr changing all Parental Cntrl settings. Q: Des wrk with ther antivirus r firewall prducts installed n my cmputer? A: N. Yu cannt have tw antivirus r firewall prducts frm different vendrs installed n yur cmputer. Our prduct autmatically detects and remves mst cmmn antivirus and firewall prducts during the installatin. Yu can als manually remve any ther antivirus r firewall prducts befre installing the prduct Q: Are tw antivirus prgrammes better than ne? A: N. It is best t have ne gd antivirus prgramme. An antivirus prgramme needs t pen a file t scan it fr malware. If anther antivirus prgram is trying t pen the same file at the same time, it has t wait fr the file t becme free. This may cause prblems. Fr example, prgrams may nt start crrectly, r the whle system crashes. Q: Wuld I have t manually scan my hard disks daily? A: N, this is nt necessary. Virus and spyware scanning includes real time scanning, which means that yur cmputer is scanned fr viruses in real time. Yu can scan manually fr viruses by using scheduled scanning. T pen the prduct, duble click the prduct icn at the bttm right crner f yur screen. T start a scheduled scan:

4 Frequently Asked Questins LIME. Fr living. Everyday. 1. On the main page, click Settings. 2. Select Cmputer > Scheduled scanning. 3. Select Turn n scheduled scanning. 4. Select which days yu wuld like t regularly scan fr viruses and spyware Optin Daily Weekly Mnthly Descriptin T Scan every day T scan n selected days during the week. Select n which days t scan frm the list t the right. T scan n up t three days a mnth. T select which days: a. Select ne f the Day ptins. b. Select the day f the mnth frm the list next t the selected day. Q: Which perating systems des this service supprt? A: The prduct supprts the fllwing perating systems: Windws XP Windws Vista (32 bit and 64 bit) Windws 7 (32 bit and 64 bit) Nte: Hwever, the prduct des nt supprt the server versins f the perating systems mentined abve, r Windws XP 64 bit. Q: Hw d I knw if my cmputer has a 32 bit r a 64 bit versin f Windws XP? A: There are several ways t find ut the versin f yur Windws XP: 1. Open My Cmputer t check system prperties: a. Click Start > My Cmputer.

5 Frequently Asked Questins LIME. Fr living. Everyday. b. Right click with yur muse and select Prperties. The System Prperties windw pens. c. Click the General tab and check the first line under Cmputer: In 64 bit XP, Itanium r Itanium 2 is shwn. In 32 bit XP, sme ther value is shwn. 2. Open the Winmsd.exe tl t check the system type r prcessr: a. Click Start > Run. b. Type winmsd.exe in the Open field, and click OK. c. D either f the fllwing: Lcate System Type in the right pane under Item. Check the value: In 64 bit XP, the value is Itanium based system. In 32 bit XP, the value is X86 based PC. Lcate Prcessr in the right pane under Item. Check the value: In 64 bit XP, the value starts with ia64. In 32 bit XP, the value starts with x Use the Diagnstic Utility tl t check the versin: a. Click Start > Run. b. Type dxdiag in the Open field, and click OK. Nte: If a Windws dialg bx is shwn, asking yu t verify yur drivers, yu can safely click N and cntinue. The DirectX Diagnstic Tl dialg bx pens. Allw the prgram t finish lading. c. Lcate Operating System in System Infrmatin: In 64 bit XP, the value is, fr example, Micrsft Windws XP 64 bit Editin. d. Lcate Prcessr in System Infrmatin: In 64 bit XP, the value is either Itanium r Itanium2. Q: Can I use the service n several cmputers? A: At pint f sale, yu will receive a subscriptin key fr the prduct. This subscriptin key can be installed n maximum tw cmputers.

6 Frequently Asked Questins LIME. Fr living. Everyday. Q: Hw d I install the service? A: Yu must first dwnlad the sftware frm ur custmer prtal URL: (www.lime/limesecuritysuite.cm) Hwever, yu will need the fllwing: Internet cnnectin Valid subscriptin key given t yu at pint f purchase (nt needed if yu are installing the free trial versin) Valid e mail address t be used as a lgin name Next Fllw the instructins and dwnlad the sftware package t yur cmputer. Duble click the package icn t run the installatin wizard and fllw the Instructins n yur screen. When asked, enter yur subscriptin key Q: I have already installed the prduct and registered the subscriptin. Hw can I transfer the subscriptin t anther cmputer? A: Yur subscriptin allws tw installatins. Therefre, t transfer the subscriptin t anther cmputer, install the prduct by using the same subscriptin key. The subscriptin is transferred t the new cmputer, and the ld installatin stps wrking. If yu have prblems transferring the subscriptin, d the fllwing: 1. Uninstall the prduct frm bth cmputers: a. Click Start. b. Select Cntrl Panel > Add/Remve Prgrams. 2. D the fllwing n the cmputer t which yu want t transfer the subscriptin: a. Restart the cmputer t which yu want t transfer the subscriptin. b. Delete the prduct flder in the installatin directry. c. Reinstall the prduct. d. After yu have entered yur subscriptin key and registered it, a message Infrms yu that the subscriptin is already registered t anther cmputer. Click Next. The prduct will be registered t yur new cmputer.

7 Frequently Asked Questins LIME. Fr living. Everyday. Q: What happens in the event that, I wuld have t frmat my hard drive. D I need t register the service again? A: N, yu d nt need t register yur prduct again but just reinstall using yur same subscriptin key given t yu when yu first purchased the service. Q: Hw d I uninstall the prduct? A: T uninstall the prduct, d the fllwing: a. In Windws XP, click Start. b. Click Cntrl Panel. c. Duble click Add r Remve Prgrams. d. Select the prduct name and click Remve. e. In Windws Vista, click the Start buttn. f. Click Cntrl Panel. g. Click Prgrams. h. Click Prgrams and Features. i. Select the prduct name and click Uninstall. j. In Windws 7, click the Start buttn. k. Select Cntrl Panel. l. Select Prgrams and Features. m. Select the prduct name and click Uninstall. 2. When yu are asked t restart yur cmputer, restart it. Q: Hw can I apply fr this service? A: Yu can apply fr the services thrugh any lcal LIME retail utlet. Fr the free trial versin yu may lg unt 05.exe Q: Are there any special terms & cnditins assciated with this ffer? A: Yes. This service will nly be available t LIME Internet custmers. Free trial perid is nly available with ur Christmas campaign which expires n December 31 st, Q: Whm d I cntact if I need assistance?

8 Frequently Asked Questins LIME. Fr living. Everyday. A: The prduct cmes with 24 hurs supprt and ur agents can be reached n Q: Are there any penalties if the cntract perid is brken? A: Yes. An early terminatin fee applies. Please refer t the Terms and cnditin prtin n yur applicatin frm r have ne f ur custmer service agents g thrugh with yu.

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