BOV 24x7 eservices. Information Security Best Practices
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- Lenard McBride
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1 Information Security Best Practices
2 Important to Read & Adopt Notwithstanding all the security features that the Bank of Valletta p.l.c. has put into its 24x7 electronic services, customers play a very important role in ensuring the overall security of the system. The following are simple precautions that customers must take to ensure a reasonable level of security when using BOV s Internet Banking, Mobile Phone Banking and Mobile Payments services: It is always a good practice to type the BOV url ( directly on your browser. Phishing s often contain a link to a website to lure you by clicking on the link and be taken to a fake website to steal your login credentials and other confidential information. Make sure that your PC, tablet or mobile phone is updated regularly with a good antivirus software and that this software is active at all times. There are products that update themselves automatically as soon as you log on to the Internet. Do not download from the Internet or install pirated software or programs of dubious origin, as these may contain coding that could cause serious security problems on your PC, tablet or mobile phone. Never open the file attachments in unsolicited , as they may contain malware that could cause serious security problems on your PC or mobile phone. Internet browsers (e.g. Internet Explorer) may have a feature that stores the User ID to enable quick logon we strongly recommend that this feature is not used. Check your account regularly. If you find a transaction you cannot remember making, or if cash is transferred unexpectedly, note down the exact details and report this to BOV immediately. Ensure that before using Wi-Fi adequate security must be enabled on your PC/tablet/mobile phone especially if you are accessing the Internet via a Hot Spot in a public place e.g. airport, café or hotel, as otherwise the privacy and accuracy of your information may be at risk. HotSpot users may compromise the confidentiality and integrity aspects of their information on their PC by way of unprotected File & Printer Sharing, since these resources may be used by others using the same HotSpot and the Internet in general, if not protected at least by a password to access these resources. Remove or disable your wireless card if you are working offline on your computer and you are not planning to connect to a HotSpot Service. PIN Management You require a PIN to gain access to the BOV Securekey. A separate PIN, the BOV Mobile PIN, is required to access your BOV Mobile Banking Channel or BOV Mobile Pay. Your BOV Mobile PIN should be different from the one you use for your BOV Securekey. Please remember that the BOV Mobile PIN will also be used to effect/authorise transactions in either BOV Mobile Banking Channel or BOV Mobile Pay transactions. When choosing a PIN, do NOT use number combinations that may be easily guessed, such as using consecutive numbers (e.g. 3456, 9876) or using repetitive numbers (e.g or 2222). Such combinations just make it easier for a person to break the security code. Do not respond to electronic mail that ask you for your PIN and other related security information, especially those that may seem to have been sent by Bank of Valletta or any of its subsidiaries. BOV staff do not have a need to ask for such information. Do not disclose your PIN to anyone else, not even family members or friends - BOV staff do not have a need to ask you for the PIN either. Do not write down the PIN or have it stored in a place easily accessible by anyone. Keep your BOV Securekey in a safe place - if lost or stolen, you must report it immediately to the Bank s Customer Service Centre on Tel: on a 24 hour basis. BOV Protect powered by Trusteer Rapport A free security software, branded as BOV Protect, provided by Bank of Valletta for its Internet Banking Channel Banking customers is available and recommended. This can be downloaded from our official website Once installed in your PC, this protects you from different malware attacks by creating a safe and secure communication line while you are using our online services. You may also protect other websites you access apart from BOV websites wherein you detail any personal or login information with this Trusteer Rapport software. page 2 of 6
3 Internet Banking Never leave your PC unattended while logged on to BOV 24x7 Internet Banking. The BOV Internet Banking service provides the customer with the time and date of the last online session after initial login - make it a habit to check this information each time you log on to ensure that no other unauthorised session was carried out. We recommend that you install a personal firewall on your PC, which will prevent third parties accessing your computer and guard against the introduction of malware onto your PC. Ensure that your operating system e.g. Windows 8/7/Vista is updated regularly with security patches issued by Microsoft from time to time as known vulnerabilities may be exploited by attackers. To ensure that you are accessing BOV s Internet Banking Services, check its online digital certificate. You can easily do this by double-clicking your mouse on the yellow padlock symbol displayed at the bottom right hand corner of your browser screen. The certificate should be checked to ensure it belongs to Bank of Valletta p.l.c. (ebanking.bov.com) and the certificate date is valid. If prompted with a security alert window advising you that there is a problem with the site security digital certificate, you must immediately terminate the online session, and report the incident to the BOV Customer Service Centre on Tel: The BOV Internet Banking application includes controls not to leave residual information relating to your Internet online banking sessions. However, to be on the safe side, especially when using at a Cyber café or Kiosk, we recommend clearing the cache memory of your Internet browser (i.e. stored information in the PC s memory). You must not use the BOV Internet Banking service in a manner that would: deny the use of the service to others, deny the use of any other computer system to others; aid the unauthorised access to any other BOV computer system. A BOV Internet Banking session remains active for 10 minutes without any customer intervention, so do not leave your PC unattended throughout the duration of the session make sure you log off (button at the top right of the screen) to terminate the session. This also ensures that no residual information is available (especially when using a Cyber café or Kiosk) to other people to see. Mobile Phone Banking Keep your mobile phone safe at all times. Treat your mobile phones like your own computer when it comes to security. You may install security softwares on your mobile phone such as an anti-virus to protect it from malware. When receiving SMS, or s be cautious in opening files and on clicking on any link provided in the SMS or . The BOV Mobile App, is free and easy to download and use, but make sure that you download the official BOV Mobile App. If you are using an Apple iphone TM make sure that you download the App only from the Apple Appstore, and if you are using an Android TM smartphone, make sure that you use only the Google Play - Android Market. Disable Bluetooth or set its status to hidden when not in use. It is possible to infect your mobile phone with a malware through Bluetooth connection. Disable Wi-Fi access by default and avoid connection to Wi-Fi hotspots. Use caution when connecting your mobile phone to any computer via USB port as this may allow the spread of a malware. Enable PIN/password protection i.e used as a lock, on your mobile phone. Configure your mobile phone to automatically lock the keypad after a certain time and will require a PIN to unlock. Encrypt data stored on your mobile phone. Do not store confidential information such as PIN on your mobile phone. If you are still conducting Mobile Banking via WAP, you must enable the security feature (WTLS Wireless Transport Layer Security) on your mobile phone handset to ensure that any transmissions are sent securely. If you do not enable security on your mobile phone handset, data will be transmitted via an unsecure connection. A BOV Mobile Banking session remains active for 5 minutes without any customer intervention, so do not leave your mobile unattended throughout the duration of the session make sure you log off (button at the top right of the screen and then press the Logout Toolbar Menu Icon at the bottom of the screen) to terminate the session. This also ensures that no residual information is available to other people to see. page 3 of 6
4 Frequently Asked Questions Instructions on how to clear your cache What is a Digital Certificate? What is Secure Socket Layer (SSL)? What is Encryption? What is a Firewall? What is a Mobile App? What is phishing? What is pharming? What does malware mean? What does Anti-virus software do? What is WAP? What is WTLS? What is GPRS? What is Wi-Fi? What is a HotSpot? Instructions on how to clear your cache To ensure all the information you have seen on the Internet is deleted from your system, please follow these instructions: Microsoft Internet Explorer 8 or above: Click on Internet Options. Choose the General tab and find the Browsing History section then click the Delete button. A new Delete Browsing History window will appear and tick the Temporary Internet Files then click Delete button. Mozilla Firefox 3.5 and above: Click on and select Clear Recent History. From the Time Range to Clear, select the desired range or select Everything if you want to clear your entire cache. Then press Clear Now. We suggest that for the numerous other different browsers, you may check the Help Menus for instructions purposes in clearing your cache memory. Same applies for your Smartphone browsing. What is a Digital Certificate? Digital Certificates form an essential part of providing reassurance to our customers that the website that they are visiting is genuine and not a rogue website purporting to represent BOV. A digital certificate is required in the web browser and on the web server in order that a Secure Socket Layer (SSL) session can be started and enable secure communications. What is Secure Socket Layer (SSL)? SSL is a method of encryption that allows communication between a web browser and a web server to be private. Many web sites use SSL to secure customer information in transit such as your banking details. Normally you will not be aware of SSL as it works automatically when your web browser accesses a secure web site such as BOV s Internet Banking Services. You can tell if you are in a secure web site by checking that the URL (uniform resource location) on the screen begins with https rather than just http. See also at the bottom right-hand corner of the screen you should see the yellow padlock that means that a secure session is in force. What is Encryption? Encryption is the transformation of plaintext i.e. readable information, into cipher text i.e. unreadable information. Decryption is the reverse of encryption i.e. changing the cipher text back to plaintext. Throughout an SSL session, any information is transmitted in cipher text so that any eavesdroppers cannot read the information. page 4 of 6
5 What is a Firewall? A personal firewall is generally software based that provides a security barrier between your PC and the Internet. A firewall will prevent unauthorised access to your computer while on the Internet, however it will not necessarily protect your PC from computer viruses. Only an updated antivirus software can detect and neutralise computer viruses. What is a Mobile App? A Mobile App is an application you may install on a mobile phone which can provide an additional function or use to it other than a phone call. What is phishing? Phishing is when a fraudster attempts to send fake s pretending to be coming from a legitimate organization with the intention of stealing your confidential information. The phishing contains a link to a fake website prompting you to login with your valid credentials which will enable the fraudster to obtain your personal and account information. The stolen information will then be used to commit other fraudulent online transactions. What is pharming? Pharming is a form of attack where you are taken to a fraudulent website even if you type the correct address (url) in your browser. This does not require a phishing and thus it is often described as phishing without a lure. This is caused by a malware installed on your PC which had poisoned the host file or DNS in your computer which redirects the user to a fake website. What does malware mean? The term malware refers to any type of computer program that can cause problems on a pc/tablet or mobile phone eg. computer virus. What does antivirus software do? This software will detect and eliminate computer viruses from your computer, however it must be kept updated to the last virus alert issued by the vendor, otherwise your PC could easily become infected with the latest strains of computer viruses that propagate themselves via the Internet. What is WAP? Wireless Application Protocol (WAP) is an application environment and set of communication protocols used to standardize the way that wireless devices interface with each other and the Internet. What is WTLS? Wireless Transport Layer Security (WTLS) is the wireless version of the industry standard Transport Layer Security (TLS), which is equivalent to the widely used Secure Socket Layer (SSL) that is also used by BOV s Internet Banking Services. The use of WTLS ensures that any transmissions between the mobile phone handset and the WAP server are encrypted i.e. the confidentiality aspect of the contents is assured. What is GPRS? General Packet Radio Service (GPRS) is a non-voice value added service that allows information to be sent and received across a mobile telephone network. page 5 of 6
6 What is Wi-Fi? Wi-Fi (Industry brand designation for wireless Ethernet) is a wireless technology that enables computers to send and receive data without the need to be hooked up to a wired network. Users are advised to ensure that adequate security is enabled before using this technology as otherwise the confidentiality i.e. privacy and integrity i.e. accuracy of their information may be compromised. What is a HotSpot? Public place (café, hotel, airport etc.) that provides easy access to a wireless network, which makes it possible for users of mobile terminals (portable PCs, PDAs) to connect easily to the Internet. Users are advised to ensure that adequate security is enabled before using Wi-Fi via a HotSpot as otherwise the confidentiality i.e. privacy and integrity i.e. accuracy of their information may be compromised. Where in doubt better not use these services unless you have taken the precautions to protect your information eg. encrypting your information, properly configured firewall, updated antivirus software, latest security patches from Microsoft in place. Issue Date: v bov.com Issued by Bank of Valletta p.l.c. 58, Triq San Żakkarija, Il-Belt Valletta VLT Malta page 6 of 6
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