Questions? Visit MAHealthconnector.org or call TTY: of 4

Transcription

1 Health Insurance Processing Center P.O. Box 4405 Taunton, MA You can get this information in large print and Braille. Call from Monday to Friday, 8:00 A.M. to 5:00 P.M. TTY: *000000* Tom Brady 56 pinckney st somerville, MA, Date: November 03, 2014 Notice ID: /APPR-STD Member ID: SSN: Not Available Dear Tom Brady MassHealth has approved the person listed below for MassHealth Standard. Members of your family who applied for health benefits but are not listed below may get another letter about their eligibility. Name: Tom Brady, Member ID: , Date of Birth: January 01, 1993, starting on October 24, 2014 We have approved the person listed above for up to 90 days only! We need more information by February 01, 2015 to decide if they can keep these benefits. You may request additional time before the end of the 90 day period if this is needed only to prove immigration, citizenship or identity status. You will also get a Request for More Information letter and the List of Acceptable Documents for you and your family. Read this to find out what information you need and how you can send it to us. This will help you keep the benefits that you have now. If you do not send us this proof, your MassHealth benefits will decrease or end on February 01, of 4

2 MassHealth Standard pays for doctor and clinic visits, hospital stays, prescription medicines, some dental services, personal care attendant services, and transportation to medical appointments, even if it is not an emergency. Adults may have a copay for prescriptions and doctor or hospital visits. Qualifying American Indians do not have copays or premiums. More information can be found in the MassHealth regulations at 130 CMR If you told us or we got information that the person approved on this letter is disabled, we will send you another letter about these additional benefits. Do you have to pay for this benefit? MassHealth may charge a monthly premium to members who are above the income limit for receiving Standard without a premium. If you have to pay a monthly premium, MassHealth will send you a bill. The bill is the total amount your family owes and it will tell you the different ways in which you can pay. Make sure to pay your bills on time so these benefits do not end. What happens next? Step 1: Pick a Health Plan and a Doctor If you do not already have health insurance or a health plan through MassHealth, you must call MassHealth Customer Service at (TTY: for people who are deaf, hard of hearing, or speech disabled) to pick a health plan. If you already have private health insurance, you do not need to pick a health plan through MassHealth. Step 2: Show Insurance Cards New members will get their MassHealth cards in the mail. The health plan may also send ID cards if a plan is selected. When getting medical services, be sure to show your MassHealth card along with either your health plan cards or your private health insurance card. How did we make our decision? MassHealth uses the rules for family size and income to make a decision. We also consider pregnancy, disability, immigration status, and breast or cervical cancer or HIV. Family size is based on how you and your dependents are claimed on your tax return and who you are related to and live with. If you do not file taxes, family size is based on who you are related to and live with. To decide your income, we mostly count income taxable by the IRS. The person approved on this letter can get MassHealth Standard according to MassHealth regulations at 130 CMR You can find the regulations at 2 of 4

3 Because the person listed above can get benefits through MassHealth, they do not qualify for a tax credit or ConnectorCare plan through the Health Connector. See the law at 45 C.F.R (f). Do you have health insurance from a job? MassHealth members who have health insurance from a job may be able to get help paying for part of their premium. This health insurance must meet certain rules. For more information contact the MassHealth Premium Assistance Unit at (TTY: for people who are deaf, hard of hearing, or speech disabled). What else do you need to know? The Member Booklet explains income rules, premiums, and covered services for MassHealth. To get a copy, go to mass.gov/masshealth and click Applications and Member Forms or call MassHealth Customer Service at (TTY: for people who are deaf, hard of hearing, or speech disabled). You must report changes. How can you send us information? You must report any change in your information to MassHealth as soon as possible, but no later than 10 days, from the date of the change. This includes any changes to your income, address, phone number, family size, job, or health insurance. You can submit information in the following ways. 1. Fax: Mail: Commonwealth of Massachusetts Health Insurance Processing Center P.O. Box 4405 Taunton, MA Call: (TTY: for people who are deaf, hard of hearing, or speech disabled). What if you do not agree with our decision? You can ask for a fair hearing if you do not agree with our decision. Read How to Ask for a Fair Hearing that came with this letter. What if you think the immigration status is wrong? Our decision is based on information we got from the Department of Homeland Security (DHS) about the immigration status of the person approved on this letter. To find out how DHS reported their status or to dispute DHS decision, call DHS at (TDD: for people who are deaf, hard of hearing, or speech disabled) or go to and search for the "SAVE program". If you dispute DHS' decision and DHS updates the immigration status of the person approved on this letter, we can re-evaluate their case to see if they qualify for more benefits. 3 of 4

4 What other assistance is available to you? For free good foods and help with healthy eating, call the Women, Infants and Children (WIC) nutrition program. WIC serves pregnant women, children under five, and new mothers. One or more members of your family may be eligible for WIC services. Call the WIC Hotline at What if you have questions? If you have questions or need more information, go to mass.gov/masshealth or call MassHealth Customer Service at (TTY: for people who are deaf, hard of hearing, or speech disabled). Thank you, MassHealth 4 of 4

5 How to Ask for a Fair Hearing Your Right to Appeal. If you disagree with the action taken by MassHealth, you have the right to appeal and ask for a hearing before an impartial hearing officer. You can also request a hearing if MassHealth did not act on your request in a reasonable time. How to Appeal. To ask for a hearing, fill out this hearing request form and send it to the Appeal Processing Center, P.O. Box 4405, Taunton, MA or fax it to If you have a question about your hearing call or The Board of Hearings must receive your completed, signed request within 30 calendar days from the date you received the notice of our action. If you did not receive a written notice of the action to be taken, or MassHealth did not take an action on your application, you must send your request no later than 120 calendar days from the date the action takes place. If You Are Now Getting MassHealth Benefits. You may be eligible to keep your benefits between the time you appeal and the time that the Board of Hearings makes a decision to approve or deny your appeal. If you decide to keep your benefits between the time the appeal is pending, and then you lose your appeal, you may have to pay back the cost of the benefits you received. If you do not get benefits, and then you win your appeal, we will restore your benefits. You will keep your benefits if the hearing form is received either before the benefit stops or within 10 calendar days from the date of the MassHealth notice, whichever is later. Please mark your choice in the If You Are Now Getting Benefits section of the form. Date of Hearing. At least 10 days before the hearing, we will send you a notice telling you the date, time and place of the hearing. Your hearing may be conducted by phone. You can ask us to reschedule a hearing, but you must have good cause. If you do not reschedule or appear on time to the hearing without documented good cause, your appeal will be dismissed. Your Right to Be Helped at the Hearing. At the hearing, you may have a lawyer or other person represent you, or you may represent yourself. We will not pay for anyone to represent you. You may contact a local legal aid service or community agency to see if you can receive advice or representation at no cost. A hearing request can also be filed on your behalf by an individual authorized to act on your behalf. If someone other than a lawyer is acting on your behalf, please attach a copy of the document authorizing that person to file a hearing request on your behalf (for example, Power of Attorney, Guardian, Health Care Proxy). If You Need an Interpreter, Assistive Device, or Other Accommodation. If you do not understand English or if you are hearing or sight impaired, we will provide an interpreter or assistive device at the hearing at no cost to you. We will also make other reasonable accommodations a person with a disability may need to participate in the hearing. Please tell us what you need in the Other Information section of the form. Your Right to Review Your Case File. You and/or your representative can review your case file before the hearing. If you wish to review your case file, call (TTY: for people who are deaf, hard of hearing, or speech disabled). Your Right to Ask to Subpoena Witnesses and Your Right to Question. You or your representative may write to ask that witnesses or documents be subpoenaed to the hearing. You or your representative may present evidence and cross-examine witnesses at the hearing. This means you can ask questions of witnesses. The hearing officer will make a decision based on all evidence presented at the hearing. Impact on Other Household Members. Please note that an appeal decision for one household member may result in a change in eligibility for other household members. If that happens, any affected household members will receive a new eligibility notice explaining the changes.

6 Primary Recipient: Tom Brady Member ID: Fair Hearing Request Form First Name Middle Initial Last Name Mailing Address City State Zip Phone Number Member ID Date of Birth Reason for your appeal (Circle any reason(s) that may apply) Income Citizenship/Immigration Status Access to Other Insurance Family Size Residency Incarceration Status Other: Please explain why you are appealing. Attach any documents that support your reason. Other Information (Check one if you are now getting MassHealth) I accept the proposed change in my coverage during the appeal process. If you check this line and you win your appeal, we will restore your original level of benefits. I want to keep the benefits during the appeal process that I was receiving before. If you check this line, and you lose your appeal, you may have to pay back the cost of the benefits you received during your appeal. I need an interpreter. My language is (We will provide the interpreter for the hearing.) I need an assistive device to communicate at a hearing. (Describe what type of device you need, and we will provide an assistive device for the hearing) I need another accommodation for a disability (Describe the accommodation needed) I need an expedited hearing Name of Appeal Representative, if you have one: Signature The information on this form is true and accurate, to the best of my knowledge. I authorize MassHealth to provide me and my representative, if I have one, with my individual information, including federal and state tax information used in the determination of my eligibility, for purposes of this appeal process. Signature (Sign) Date First and Last Name (Print) If this is signed by someone other than an appellant 18 years of age or older who has authority to file, please attach a copy of your authority to file the appeal on behalf of the appellant (for example, a copy of your power of attorney document or evidence of court appointment as a personal representative). Notice ID: /APPR-STD