Page 1 Webroot, Inc. Proprietary and Confidential Information

Size: px
Start display at page:

Download "Page 1 Webroot, Inc. Proprietary and Confidential Information"

Transcription

1

2 Summary... 2 Requirements... 2 ConnectWise Configuration IMAP Setup... 3 ConnectWise Configuration Connector... 5 ConnectWise Parsing Rules... 8 Webroot Configuration Group Setup Webroot Configuration List Setup Webroot Configuration Alert Setup Page 1 Webroot, Inc. Proprietary and Confidential Information

3 Summary The instructions in this procedure are intended to help MSP and IT service providers using the ConnectWise PSA with a guide to have tickets created via . s will be sent from the Webroot cloud using a custom alert template. Those s will be processed using the Connector within ConnectWise. This solution will work with both cloud and on-premises versions of ConnectWise. Disclaimer: This document is to serve as a guide for setup on an Connector within ConnectWise. A knowledgeable ConnectWise Administrator who understands how setting changes it may affect other functions of ConnectWise should do the work. Requirements You will need the following to complete this solution: Dedicated IMAP accessible account ConnectWise Connector Module ConnectWise Administrator account Webroot Secure Anywhere account ConnectWise will require changes to the Webroot group names to properly parse the company name from the subject line of the new ticket. You are required to rename the current Webroot Cloud groups to match the ConnectWise Company ID exactly. In the screenshot below, this would be webroot and not Webroot Inc. Note: A dedicated box is recommended to limit possible errors in new tickets and reduce complex parsing rules. Page 2 Webroot, Inc. Proprietary and Confidential Information

4 ConnectWise Configuration IMAP Setup Before proceeding with this section, you must have already created an IMAP account on your server. The IMAP account must have a sub-folder called PROCESSED for to be moved once ConnectWise has created a ticket. This address should only exist for the purpose of processing Webroot Cloud alerts and not given as a public address. To set up IMAP: 1. Open the Setup Tables tab and, under the table name, look for IMAP. 2. Open the IMAP Setup Table and click the New Item icon. The IMAP Setup window displays. Note: You must complete every field for the IMAP mailbox to be accessible by ConnectWise. 3. In the Name field, enter the name of the IMAP setup box appropriately so you can identify it properly in the future. Page 3 Webroot, Inc. Proprietary and Confidential Information

5 4. In the IMAP Name field, the name should match the two folders you created in your mailbox. 5. In the Processed Name field, the name should match the two folders you created in your mailbox. 6. In the Server, Username, and Password fields, enter the appropriate information for the account, including the domain name if necessary. 7. In the Port field, enter the port number. 8. Select the SSL checkbox. Note: We recommend that you select the SSL checkbox. 9. After you have entered all the information, click the Test button to verify that the IMAP mailbox is accessible. If you receive an error, correct the information until your test is successful. 10.Click the Save and Close button. For more information, please see the following ConnectWise KB article: Page 4 Webroot, Inc. Proprietary and Confidential Information

6 ConnectWise Configuration Connector You must setup the Connector to check the mailbox you just created in the IMAP Setup table. If you do not have the Connector as an option in your Setup Tables, please ensure that the module is configured properly and you have the appropriate permissions to create a new Connector mailbox. To set up Connector: 1. From the Setup Tables screen, look for the Connector Table. 2. Click to open the table and click the New Item icon. The Connector window displays. 3. Select the IMAP radio button to designate the Connector Type. 4. From the IMAP drop-down menu, select Webroot Alerts. 5. The Options needs to be carefully configured to avoid s being automatically sent to the From address, which is noreply@webrootanywhere.com. This does not affect if tickets are sent to your clients when an alert is received. This section sets defaults for closed loop communication between ConnectWise and your clients. With these NOC style alerts, it is not recommended to have closed loop enabled for new tickets. Workflows and advanced parsing can be utilized for automatic communication. 6. In the From field, enter the address of the IMAP box that you created above. This setting ensures that if there were any replies to a ticket generated , that reply will be received and processed by this proper Connector. 7. In the Send Errors To field, enter the of your ConnectWise Administrator so they are notified if there are problems with the Connector. Page 5 Webroot, Inc. Proprietary and Confidential Information

7 8. Select both of the following checkboxes: Never Respond to Sender Prevents the system from sending an to the Webroot Cloud server, which can potentially create an loop. Post customer replies to original service tickets Ensures that if you do the client from the ticket, their response will be kept in the ticket chain. Leave the remaining checkboxes deselected. You should now assign some defaults for the service ticket that will be created by the system. 9. In the Board field, select the type of automatic alerts that should be sent to the appropriate Board where you receive similar alerts, such as a NOC board. This ensures that the Webroot alerts will receive the same workflow and escalation processes. If you create the ticket on a Service Board that s your clients based on the New ticket status, they may receive an when a ticket is created. 10.In the Default Company field, select tickets to have a company assigned when they are unable to find a company during the initial parsing. 11.In the Default Member field, select anyone, but it is common that automatically created items are done with the built in admin accounts. If you want to autoassign tickets to a member of your staff, chose that member. Note: Unless you are an advanced ConnectWise user, we recommend that you leave all of the options blank. Page 6 Webroot, Inc. Proprietary and Confidential Information

8 12.If your default New ticket status on the selected Service board will the client, you may want to change the Default Status to one that will not the client directly. Be sure however that the selected status will receive the appropriate attention from your team. 13.Additional configurations here may be good for data collection and parsing if all of these tickets will be worked in the same service board. When you change the service board of a ticket, Type, Sub Type and Item will all be reset. For Advanced Service ticket setups, please see the Advanced ConnectWise Configurations For more information, please see the ConnectWise KB articles: Click the Save button before continuing to save your current work. 15.Click the Define Parsing Rules button to continue with the ConnectWise Parsing Rules procedure on page 8. Page 7 Webroot, Inc. Proprietary and Confidential Information

9 ConnectWise Parsing Rules The Parsing Rules window instructs the ConnectWise Connector as to where the Client name can be located in the . If this is not set up correctly, s from the Webroot Cloud will not be assigned to the appropriate Client. This will result in all tickets being assigned to the default company above. You will still be able to see the group name in the ticket if it is assigned to the wrong company. To set up parsing rules: 1. From the Folder Parsing Type drop-down menu, select Custom. 2. In the Subject Line Parsing Rule: enter the subject line for your . This must match what is configured in the Webroot Alerts console exactly or parsing will fail. The recommended subject line is: Webroot Alerts/{company}/ Page 8 Webroot, Inc. Proprietary and Confidential Information

10 This formatting of the subject line with / before and after the {company} variable give ConnectWise additional validation points increasing accuracy. 3. To test your rule, click on the picker next to where you entered your subject line text. 4. Click the middle section, type in an actual subject line with a real client name, and click the Parse Subject Lines button. You will see the success of your rule in the field below. 5. Click the Save and Close button on the Parsing Rule Tester window. 6. When you return to the Connector setup table, click the Save and Close button. We recommend that you send some test s to the IMAP address to ensure that it is properly creating tickets and assigning a company. Remember to make the subject line Webroot Alerts/companyid/ with an appropriate company ID in your subject line to test. For more information, please see the ConnectWise KB article: 10 Page 9 Webroot, Inc. Proprietary and Confidential Information

11 Webroot Configuration Group Setup The next step is to configure the groups within the Webroot cloud. If you already have groups, you must rename them as described below for proper mapping. To set up groups: 1. Log in to your Webroot Cloud portal and click the Go to Endpoint Protection button. 2. Click the Group Management tab and then click the Create button. Note: If you already have client groups, you will rename the Group Name instead of creating new ones Page 10 Webroot, Inc. Proprietary and Confidential Information

12 3. In the Group Name field, enter in the ConnectWise Company ID exactly as it is in ConnectWise. If you are unsure of the company ID, it is located to the right of the company name on the company screen in ConnectWise, as shown below. 4. In the Description field, enter or edit a description. 5. Click the Create Group button and proceed to the next group. 6. Once you have completed naming your groups to match the company ID, continue with the Webroot Configuration List Setup procedure on page 12. Page 11 Webroot, Inc. Proprietary and Confidential Information

13 Webroot Configuration List Setup To set up lists: 1. Click the Alerts Tab. 2. Click the Create button, and create an list that is specifically for the ConnectWise Connector. 3. In the List name field, enter a name that indicates clearly what the list is used for. 4. In the Address field, enter the address; this should be the IMAP mailbox you created above. 5. Click the Save button. Page 12 Webroot, Inc. Proprietary and Confidential Information

14 Webroot Configuration Alert Setup Follow this procedure to create the actual alerts. To set up alerts: 1. Click the Create button. 2. From the Alert Type drop-down menu, select Infection Detected. 3. In the Alert Type field, enter ConnectWise Infection Alert. 4. Click the Next button to continue. 5. On the next screen, select the Use existing list radio button. Page 13 Webroot, Inc. Proprietary and Confidential Information

15 6. From the Select a Distribution List drop-down menu, select the distribution list you just created. 7. Click the Next button to continue. You will configure the message that will be send to ConnectWise. Page 14 Webroot, Inc. Proprietary and Confidential Information

16 8. In the title field, enter the title. This information must match your parsing rule as created above, but change {customer} with [groupname] For example: Webroot Alerts/{company}/ becomes Webroot Alerts/[groupname]/ 9. In the message body, you can customize the message in any way that you like, using the Data Inputs from the drop down menu to the right. Suggestion items are Group Name, Hostname, Current user and Infection List 10.At the end of the message body: insert the following text exactly. This is necessary to ensure valid and searchable data for reporting. --Automatic Alert Notification for ConnectWise-- Reports will be utilizing the subject line and this footer line to search for Webroot specific metrics. If you make changes to these two items, you must note them to use as unique identifiers when you build your own custom reports. 11.Click Preview to see a sample Click Finish to save and enable your alert. We recommend that you copy the subject line and body of the preview and again send test messages to the IMAP address. After you have finished the rule setup is completed. When processed, the new ticket should look like this: Page 15 Webroot, Inc. Proprietary and Confidential Information

17 Page 16 Webroot, Inc. Proprietary and Confidential Information

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal This Application Note explains how to configure ConnectWise PSA (Professional Service Automation) application settings and Cisco

More information

ConnectWise PSA Integration Guide

ConnectWise PSA Integration Guide ConnectWise PSA Integration Guide Revised August 2015 - i - Contents Integration Overview... 3 Process Overview... 3 Step 1. Service Status Setup (Only If Using Ticket Integration)... 4 Step 2. Create

More information

Webmail. Setting up your email account

Webmail. Setting up your email account Setting up your email account In these notes, yourdomain means the full domain name (i.e. the part of an email address after the @ sign). This doesn t include www, but does include.co.uk or.com. For example,

More information

CHARTER BUSINESS custom hosting faqs 2010 INTERNET. Q. How do I access my email? Q. How do I change or reset a password for an email account?

CHARTER BUSINESS custom hosting faqs 2010 INTERNET. Q. How do I access my email? Q. How do I change or reset a password for an email account? Contents Page Q. How do I access my email? Q. How do I change or reset a password for an email account? Q. How do I forward or redirect my messages to a different email address? Q. How do I set up an auto-reply

More information

Set Up E-mail Setup with Microsoft Outlook 2007 using POP3

Set Up E-mail Setup with Microsoft Outlook 2007 using POP3 Page 1 of 14 Help Center Set Up E-mail Setup with Microsoft Outlook 2007 using POP3 Learn how to configure Outlook 2007 for use with your 1&1 e-mail account using POP3. Before you begin, you will need

More information

SecureAnywhereTM Web Security Service

SecureAnywhereTM Web Security Service SecureAnywhereTM Web Security Service This document provides a general overview of the Webroot SecureAnywhere Web Security Service Partner Management Portal. Webroot Partners such as Managed Service Providers

More information

Migration User Guides: The Console Email Application Setup Guide

Migration User Guides: The Console Email Application Setup Guide Migration User Guides: The Console Email Application Setup Guide Version 1.0 1 Contents Introduction 3 What are my email software settings? 3 Popular email software setup tutorials 3 Apple Mail OS Maverick

More information

MailEnable Connector for Microsoft Outlook

MailEnable Connector for Microsoft Outlook MailEnable Connector for Microsoft Outlook Version 2.23 This guide describes the installation and functionality of the MailEnable Connector for Microsoft Outlook. Features The MailEnable Connector for

More information

Email: support@apps4rent.com Toll Free: 1-866-716-2040 International: 1-646-506-9354

Email: support@apps4rent.com Toll Free: 1-866-716-2040 International: 1-646-506-9354 1. Check your Welcome e-mail for login credentials for the control panel. 2. Using the login details in the welcome e-mail; login at https://cp.hostallapps.com Adding Domain: 1. On the Home Page of the

More information

Group Management Server User Guide

Group Management Server User Guide Group Management Server User Guide Table of Contents Getting Started... 3 About... 3 Terminology... 3 Group Management Server is Installed what do I do next?... 4 Installing a License... 4 Configuring

More information

Configuring Thunderbird for Flinders Mail at home.

Configuring Thunderbird for Flinders Mail at home. Configuring Thunderbird for Flinders Mail at home. Downloading Thunderbird can be downloaded from the Mozilla web site located at http://www.mozilla.org/download.html This web site also contains links

More information

IRMACS E-Mail Setup. Your IRMACS e-mail is available internally by the IMAP protocol. The server settings used are:

IRMACS E-Mail Setup. Your IRMACS e-mail is available internally by the IMAP protocol. The server settings used are: IRMACS E-Mail Setup General Information This document covers both the default Apple OSX mail client and the installed Mozilla s Thunderbird mail client. If you are comfortable setting up your own mail

More information

www.nexuswebsites.co.uk Professional Mailbox Email Software Setup Guide

www.nexuswebsites.co.uk Professional Mailbox Email Software Setup Guide Professional Mailbox Email Software Setup Guide Table of contents Before you start... 2 Setting up Outlook 2010... 2 Using Autodiscover to configure Outlook 2010... 2 The Autodiscover wizard has not worked...

More information

Install and Configure Oracle Outlook Connector

Install and Configure Oracle Outlook Connector Install and Configure Oracle Outlook Connector To install and configure Oracle Outlook Connector for Outlook to send and receive e-mail and to access your TechTime TM calendar, do the following. 1. Run

More information

PSA INTEGRATION GUIDE

PSA INTEGRATION GUIDE efolder ConnectWise PSA Integration Guide Page 1 PSA INTEGRATION GUIDE Last Updated July 2014 Integration Overview ConnectWise PSA is business automation software that helps IT service providers efficiently

More information

Microsoft Exchange Mailbox Email Software Setup Guide

Microsoft Exchange Mailbox Email Software Setup Guide Microsoft Exchange Mailbox Email Software Setup Guide Microsoft Exchange Mailbox Setup Guide Setting up a Microsoft Exchange mailbox only takes a few minutes. You can set up any email software to send

More information

3dCart Shopping Cart Software V3.X Affiliate Program Guide

3dCart Shopping Cart Software V3.X Affiliate Program Guide INTRODUCTION 2 SETUP THE AFFILIATE MENU LINK 2 UPLOAD BANNERS 4 ENABLE THE AFFILIATE PROGRAM 6 REGISTRATION PROCESS 7 APPROVE AFFILIATES 11 MANAGE ORDERS 12 MANAGE COMMISSION PAYOUTS 13 END YOU VE REACHED

More information

Dynamic DNS How-To Guide

Dynamic DNS How-To Guide Configuration Guide Dynamic DNS How-To Guide Overview This guide will show you how to set up a Dynamic DNS host name under the D-Link DDNS service with your D-Link ShareCenter TM. Dynamic DNS is a protocol

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

Instructions for Configuring a SAS Metadata Server for Use with JMP Clinical

Instructions for Configuring a SAS Metadata Server for Use with JMP Clinical Instructions for Configuring a SAS Metadata Server for Use with JMP Clinical These instructions describe the process for configuring a SAS Metadata server to work with JMP Clinical. Before You Configure

More information

Configuring Outlook 2013 For IMAP Connections

Configuring Outlook 2013 For IMAP Connections Configuring Outlook 2013 For IMAP Connections VERSION 1.0 1 P a g e U A C o n n e c t C o n f i g u r i n g O u t l o o k 2013 f o r I M A P 12/2013 Configuring Outlook 2013 for IMAP Connections Overview

More information

Microsoft Expression Web

Microsoft Expression Web Microsoft Expression Web Microsoft Expression Web is the new program from Microsoft to replace Frontpage as a website editing program. While the layout has changed, it still functions much the same as

More information

Connecting To SOM Network Drives With Windows XP

Connecting To SOM Network Drives With Windows XP Connecting To SOM Network Drives With Windows XP The first step to take is to make sure that you are using the UCSF VPN client when you connect. If you do not have a VPN username and password, you will

More information

Secure-ISS OnEmail Service

Secure-ISS OnEmail Service Secure-ISS OnEmail Service Thanks for selecting the Secure-ISS OnEmail service for your email solution. The following steps outline how to setup the OnEmail service for use with the Apple Mail. 1. Start

More information

MAC OS X 10.5 Mail Setup

MAC OS X 10.5 Mail Setup MAC OS X 10.5 Mail Setup Automatically Configuring Mail Manually Configuring Mail Changing Mail Settings Automatically Configuring Mail Mail in Mac OS X 10.5 includes the automatically set up account option.

More information

DOMAIN CENTRAL HOSTING EMAIL

DOMAIN CENTRAL HOSTING EMAIL Welcome to our hosting services, we have created the following documents to help you get up and running as quickly as possible. If at any stage you encounter difficulties, you are welcome to send a help

More information

smarshencrypt User s Guide

smarshencrypt User s Guide Versions Addressed: smarshencrypt 2.0 Document Updated: 7/30/2010 Copyright 2010 Smarsh, Inc. All rights Purpose: This document will guide the end user in receiving and viewing smarshencrypt secure messages.

More information

VIPERVAULT APPASSURE REPLICATION SETUP GUIDE

VIPERVAULT APPASSURE REPLICATION SETUP GUIDE Solution Overview VIPERVAULT APPASSURE REPLICATION SETUP GUIDE Thank you for choosing the ViperVault AppAssure cloud replication and disaster recovery service. Using this service you can replicate your

More information

Installation Steps on Desktop Clients

Installation Steps on Desktop Clients Installation Steps on Desktop Clients Table of Contents TABLE OF CONTENTS... 2 INSTALLATION STEPS FOR APPLE MAC BOOK... 3 XGEN PLUS INSTALLATION STEPS ON IPAD... 7 XGEN PLUS INSTALLATION STEPS ON MICROSOFT

More information

How To Set Up An Outlook Mailbox On A Windows 2007 (For Free) With A Free Email Account On A Blackberry Or Ipad (For A Free) Or Ipa (For An Ipa) With An Outlook 2007 (Free) Or

How To Set Up An Outlook Mailbox On A Windows 2007 (For Free) With A Free Email Account On A Blackberry Or Ipad (For A Free) Or Ipa (For An Ipa) With An Outlook 2007 (Free) Or Microsoft Exchange Mailbox Email Software Setup Guide Microsoft Exchange Mailbox Setup Guide Setting up a Microsoft Exchange mailbox only takes a few minutes. You can set up any email software to send

More information

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide September, 2013 Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide i Contents Exchange 2010 Outlook Profile Configuration... 1 Outlook Profile

More information

How to Set Up Your. Email Account

How to Set Up Your. Email Account How to Set Up Your Email Account Contents Outlook 2002 (Office XP)... 3 Outlook 2003 (Office 2003)... 6 Outlook 2007 (Office 2007)... 10 Outlook 2010 (Office 2010)... 14 Outlook Account Setup Page 2 HOW

More information

Releasing blocked email in Data Security

Releasing blocked email in Data Security Releasing blocked email in Data Security IN-TopicInfo:Topic 41101/ Updated: 02-May-2011 Applies To: Websense Data Security v7.1.x Websense Data Security v7.5.x Websense Data Security v7.6.x - v7.8x SMTP

More information

Configuring Outlook to send mail via your Exchange mailbox using an alternative email address

Configuring Outlook to send mail via your Exchange mailbox using an alternative email address Configuring Outlook to send mail via your Exchange mailbox using an alternative email address This document is based on Exchange mailboxes and using Outlook 2007. The principles outlined are equally valid

More information

Exchange 2003 Standard Journaling Guide

Exchange 2003 Standard Journaling Guide Exchange 2003 Standard Journaling Guide Websense Email Security Solutions v7.3 Websense Advanced Email Encryption Copyright 1996-2011 Websense, Inc. All rights reserved. This document contains proprietary

More information

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide Document Revision Date: Nov. 13, 2013 Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide i Contents Introduction... 1 Exchange 2010 Outlook

More information

Table of Contents. Page 3

Table of Contents. Page 3 Welcome to Exchange Mail Customer Full Name Your e-mail is now being delivered and stored on the new Exchange server. Your new e-mail address is @rit.edu. This is the e-mail address that you should give

More information

account multiple solutions

account multiple solutions Quick Start Guide 1 Our easy to use guide will get you up and running in no time! The guide will assist you with: Generating your Sage Pay login Navigation Creating contacts Creating system users Setting

More information

Cox Business Premium Online Backup USER'S GUIDE. Cox Business VERSION 1.0

Cox Business Premium Online Backup USER'S GUIDE. Cox Business VERSION 1.0 Cox Business Premium Online Backup USER'S GUIDE Cox Business VERSION 1.0 Table of Contents ABOUT THIS GUIDE... 4 DOWNLOADING COX BUSINESS PREMIUM ONLINE BACKUP... 5 INSTALLING COX BUSINESS PREMIUM ONLINE

More information

Microsoft Exchange Mailbox Email Software Setup Guide

Microsoft Exchange Mailbox Email Software Setup Guide Microsoft Exchange Mailbox Email Software Setup Guide Microsoft Exchange Mailbox Setup Guide Setting up a Microsoft Exchange mailbox only takes a few minutes. You can set up any email software to send

More information

Cloud Services. Sharepoint. Admin Quick Start Guide

Cloud Services. Sharepoint. Admin Quick Start Guide Cloud Services Sharepoint Admin Quick Start Guide 3/12/2015 ACTIVATION An activation letter will be sent to the email account of your administrator contact. SharePoint will be part of your Cloud Control

More information

Standard Mailbox Email Software Setup Guide

Standard Mailbox Email Software Setup Guide Standard Mailbox Email Software Setup Guide Standard Mailbox Setup Guide Setting up a Standard mailbox only takes a few minutes. You can set up any email software to receive email from your mailbox. This

More information

Using Rackspace Webmail

Using Rackspace Webmail Using Rackspace Webmail Contents 1. Logging into Rackspace Webmail... 1 2. Add/Change your Signature... 2 3. Configure audible notifications... 5 4. Manage Auto-Reply ( Out of Office /Vacation responder)...

More information

There are numerous ways to access monitors:

There are numerous ways to access monitors: Remote Monitors REMOTE MONITORS... 1 Overview... 1 Accessing Monitors... 1 Creating Monitors... 2 Monitor Wizard Options... 11 Editing the Monitor Configuration... 14 Status... 15 Location... 17 Alerting...

More information

Simplicity Itself. User Guide

Simplicity Itself. User Guide Simplicity Itself User Guide TekEx 2013 Contents WELCOME... 3 TEKEX OVERVIEW... 3 DOWNLOAD OUTLOOK... 4 CONFIGURE OUTLOOK... 5 CONFIGURE MAC EMAIL CLIENT... 10 SMARTPHONE SETUP... 12 IPHONE SETUP... 12

More information

Configuration Guide. Follow the simple steps given in this document when you are going to run Lepide Active Directory Cleaner for the first time.

Configuration Guide. Follow the simple steps given in this document when you are going to run Lepide Active Directory Cleaner for the first time. Configuration 2015 Guide Follow the simple steps given in this document when you are going to run Lepide Active Directory Cleaner for the first time. Configuration Guide for the Lepide Active Directory

More information

Admin Reference Guide. PinPoint Document Management System

Admin Reference Guide. PinPoint Document Management System Admin Reference Guide PinPoint Document Management System 1 Contents Introduction... 2 Managing Departments... 3 Managing Languages... 4 Managing Users... 5 Managing User Groups... 7 Managing Tags... 9

More information

StarterPlus Mailbox Email Software Setup Guide

StarterPlus Mailbox Email Software Setup Guide StarterPlus Mailbox Email Software Setup Guide Setting up an StarterPlus mailbox only takes a few minutes. You can set up any email software to send and receive email from your mailbox. You can connect

More information

Helix Practice Manager

Helix Practice Manager Helix Practice Manager Guide to Text Messaging Contents Setting up SMS message credits in Clickatell... 1 Setting up Text Messaging in HPM... 8 Using Text Messaging in HPM... 9 Creating new SMS Templates...

More information

Table of Contents. Table of Contents

Table of Contents. Table of Contents Table of Contents Setup Instructions... 1 Step 1: Download the Required Components... 1 Step 2: Install and Run the Online Backup Module... 3 Step 3: Sign-Up to the Online Backup Service... 4 Step 4: Configure

More information

Windows Mail POP Instructions - Bloomsburg University Students

Windows Mail POP Instructions - Bloomsburg University Students 1. Open Windows Mail from your Start Menu. 2. Click on the Tools menu and click Accounts. 1 3. Click on Add to add your account. 4. Click on Email Account and then click Next. 2 5. Enter your full name

More information

1. Open Thunderbird. If the Import Wizard window opens, select Don t import anything and click Next and go to step 3.

1. Open Thunderbird. If the Import Wizard window opens, select Don t import anything and click Next and go to step 3. Thunderbird The changes that need to be made in the email programs will be the following: Incoming mail server: newmail.one-eleven.net Outgoing mail server (SMTP): newmail.one-eleven.net You will also

More information

ADMINISTRATOR GUIDE VERSION

ADMINISTRATOR GUIDE VERSION ADMINISTRATOR GUIDE VERSION 4.0 2014 Copyright 2008 2014. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical, for any purpose

More information

3. On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next.

3. On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next. To Set Up Your E-mail Account in Microsoft Outlook 2003 1. Open Microsoft Outlook 03 3. On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next. 4. For your server type,

More information

SMS for REST Professional

SMS for REST Professional RockendSMS Enhanced Integration SMS for REST Professional RockendSMS has newly designed and developed an upgrade to the way you send SMS through REST Professional V14 and above (RockendSMS Enhanced Integration).

More information

Booth Gmail Configuration

Booth Gmail Configuration Student email is accessed via a Booth branded Gmail service. Student mailboxes will be accessed via Gmail. Configure Gmail Settings Before you connect Gmail to send and receive Booth Gmail on your mobile

More information

3dCart Shopping Cart Software V3.X Gift Registry Guide

3dCart Shopping Cart Software V3.X Gift Registry Guide INTRODUCTION 2 ENABLE THE GIFT REGISTRY 2 CREATE A GIFT REGISTRY MENU LINK 3 CREATE A GIFT REGISTRY 4 ADD PRODUCTS TO THE REGISTRY 7 SEND NOTIFICATION OF REGISTRY 9 SEARCH/ACCESS A REGISTRY 11 END YOU

More information

Set up Outlook for your new student e mail with IMAP/POP3 settings

Set up Outlook for your new student e mail with IMAP/POP3 settings Set up Outlook for your new student e mail with IMAP/POP3 settings 1. Open Outlook. The Account Settings dialog box will open the first time you open Outlook. If the Account Settings dialog box doesn't

More information

UOFL SHAREPOINT ADMINISTRATORS GUIDE

UOFL SHAREPOINT ADMINISTRATORS GUIDE UOFL SHAREPOINT ADMINISTRATORS GUIDE WOW What Power! Learn how to administer a SharePoint site. [Type text] SharePoint Administrator Training Table of Contents Basics... 3 Definitions... 3 The Ribbon...

More information

NETWRIX EVENT LOG MANAGER

NETWRIX EVENT LOG MANAGER NETWRIX EVENT LOG MANAGER ADMINISTRATOR S GUIDE Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment

More information

507-214-1000. This information is provided for informational purposes only.

507-214-1000. This information is provided for informational purposes only. 507-214-1000 This information is provided for informational purposes only. The following guide will show you how to set up email in various email programs. The Basic Email settings for all email addresses

More information

Configuring Email-to-Feed in MangoApps

Configuring Email-to-Feed in MangoApps Configuring Email-to-Feed in MangoApps Collaborate in Teams with Distribution Groups The Concept of Email-to-Feed Email-to-Feed allows you to continue to correspond over email while capturing the communications

More information

Exchange 2013 mailbox setup guide

Exchange 2013 mailbox setup guide Fasthosts Customer Support Exchange 2013 mailbox setup guide This article covers the setup of Exchange 2013 mailboxes in Microsoft Outlook 2013, 2010 and Outlook 2011 for Mac. Contents Exchange 2013 Mailbox

More information

Outlook Express POP Instructions - Bloomsburg University Students

Outlook Express POP Instructions - Bloomsburg University Students 1. Open Outlook Express by clicking Start, All Programs, and Outlook Express. 2. Click on the Tools menu and click Accounts. 1 3. Click on Add Mail 4. Enter your name and click Next. 2 5. Enter your full

More information

Connect Ticket Entry. Quick Reference Guide

Connect Ticket Entry. Quick Reference Guide Connect Ticket Entry Quick Reference Guide Davisware 514 Market Loop West Dundee, IL 60118 Phone: (847) 426-6000 Fax: (847) 426-6027 Contents are the exclusive property of Davisware. Copyright 2015. All

More information

BOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE

BOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE BOTTOM UP THINKING Unique businesses require unique solutions EMAIL SETUP INSTRUCTIONS CLIENT GUIDE INDEX How to connect a. Deciding on best method (POP or IMAP) Setting up email on devices Webmail a.

More information

Easy Setup Guide for the Sony Network Camera

Easy Setup Guide for the Sony Network Camera -878-191-11 (1) Easy Setup Guide for the Sony Network Camera For setup, a computer running the Microsoft Windows Operating System is required. For monitoring camera images, Microsoft Internet Explorer

More information

Introduction to Google Apps for Business Integration

Introduction to Google Apps for Business Integration Introduction to Google Apps for Business Integration Overview Providing employees with mobile email access can introduce a number of security concerns not addressed by most standard email security infrastructures.

More information

IMPORTANT! Please print this document and the email message it came with so you can activate your Email account on Day 1 of the Email Conversion.

IMPORTANT! Please print this document and the email message it came with so you can activate your Email account on Day 1 of the Email Conversion. Class C Email One-Time Set-up Instructions IMPORTANT! Please print this document and the email message it came with so you can activate your Email account on Day 1 of the Email Conversion. Overview Congratulations!

More information

Admin Guide Hosting Control Panel Active Directory (AD) Synchronization

Admin Guide Hosting Control Panel Active Directory (AD) Synchronization Admin Guide Hosting Control Panel Active Directory (AD) Synchronization DOCUMENT REVISION DATE: February, 2010 Active Directory (AD) Sync Hosting CP / Table of Contents Page 2 of 16 Table of Contents QUICK

More information

BCSD WebMail Documentation

BCSD WebMail Documentation BCSD WebMail Documentation Outlook Web Access is available to all BCSD account holders! Outlook Web Access provides Webbased access to your e-mail, your calendar, your contacts, and the global address

More information

Add in Guide for Microsoft Dynamics CRM May 2012

Add in Guide for Microsoft Dynamics CRM May 2012 Add in Guide for Microsoft Dynamics CRM May 2012 Microsoft Dynamics CRM Addin Guide This document will guide you through configuration of the Microsoft Dynamics CRM addin. Microsoft Dynamics CRM is a bit

More information

Outlook Connector. Version 2 User Manual. client-side plugin. Collaborate Using Outlook. Version 2.0.0

Outlook Connector. Version 2 User Manual. client-side plugin. Collaborate Using Outlook. Version 2.0.0 Outlook Connector client-side plugin Collaborate Using Outlook Version 2 User Manual Version 2.0.0 2003-2005 Alt-N Technologies. All rights reserved. MDaemon, WorldClient, and RelayFax are registered trademarks

More information

Configuring Outlook Express

Configuring Outlook Express Configuring Outlook Express Contents 1. Configuring Outlook Express... 1 2. Add the new IMAP email account to Outlook... 2 2.1. SMTP authentication... 4 3. IMAP Folders:... 6 4. Add/Change your signature....

More information

Delegated Administration Quick Start

Delegated Administration Quick Start Delegated Administration Quick Start Topic 50200 Delegated Administration Quick Start Updated 22-Oct-2013 Applies to: Web Filter, Web Security, Web Security Gateway, and Web Security Gateway Anywhere,

More information

Configuring an Email Client to Connect to CASS Mail Servers

Configuring an Email Client to Connect to CASS Mail Servers Configuring an Email Client to Connect to CASS Mail Servers Table of Contents Introduction... 2 Webmail... 2 Settings... 2 Forwarding... 2 Email Client Configuration... 3 Outlook 2003... 3 Outlook 2007...

More information

Does the GC have an online document management solution?

Does the GC have an online document management solution? This FAQ contains: Web File Services definition Access web file services Create a WFS folder Upload a document Email a link to a document folder Create WFS subscription Cancel existing subscription Create

More information

SupportDesk Extensions Installation Guide Extension Service - Versions 6.9 8.5

SupportDesk Extensions Installation Guide Extension Service - Versions 6.9 8.5 SupportDesk Extensions Installation Guide Extension Service - Versions 6.9 8.5 Richmond Systems Ltd, West House, West Street, Haslemere, Surrey, GU27 2AB Tel: +44 (0)1428 641616 - Fax: +44 (0)1428 641717

More information

Outlook Quick Steps & Rules

Outlook Quick Steps & Rules Page 1 of 8 Page 1 of 8 Page 1 of 8 Automate common or repetitive tasks with Quick Steps and manage email messages by using Rules. QUICK STEPS Default Quick Steps in Outlook 2013: Quick Step Move to: To

More information

Fairfield University Using Xythos for File Sharing

Fairfield University Using Xythos for File Sharing Fairfield University Using Xythos for File Sharing Version 7.0 Table of Contents I: Manage your Department Folder...2 Your Department Folder... 2 II: Sharing Folders and Files Inside of Fairfield U...3

More information

Instructions for Microsoft Outlook 2003

Instructions for Microsoft Outlook 2003 ElkhartNet, Inc. is dedicated to providing our email customers with excellent service and support. In a targeted effort to reduce SPAM and to provide more secure and faster email, we are changing our outgoing

More information

NeoMail Guide. Neotel (Pty) Ltd

NeoMail Guide. Neotel (Pty) Ltd NeoMail Guide Neotel (Pty) Ltd NeoMail Connect Guide... 1 1. POP and IMAP Client access... 3 2. Outlook Web Access... 4 3. Outlook (IMAP and POP)... 6 4. Outlook 2007... 16 5. Outlook Express... 24 1.

More information

SSL VPN Setup for Windows

SSL VPN Setup for Windows SSL VPN Setup for Windows SSL VPN allows you to connect from off campus to access campus resources such as Outlook email client, file sharing and remote desktop. These instructions will guide you through

More information

Kaseya 2. User Guide. Version 1.1

Kaseya 2. User Guide. Version 1.1 Kaseya 2 Directory Services User Guide Version 1.1 September 10, 2011 About Kaseya Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations.

More information

Customer admin guide. UC Management Centre

Customer admin guide. UC Management Centre Customer admin guide UC Management Centre June 2013 Contents 1. Introduction 1.1 Logging into the UC Management Centre 1.2 Language Options 1.3 Navigating Around the UC Management Centre 4 4 5 5 2. Customers

More information

Livezilla How to Install on Shared Hosting http://www.jonathanmanning.com By: Jon Manning

Livezilla How to Install on Shared Hosting http://www.jonathanmanning.com By: Jon Manning Livezilla How to Install on Shared Hosting By: Jon Manning This is an easy to follow tutorial on how to install Livezilla 3.2.0.2 live chat program on a linux shared hosting server using cpanel, linux

More information

Professional Mailbox Email Software Setup Guide

Professional Mailbox Email Software Setup Guide Professional Mailbox Email Software Setup Guide Table of contents Download and Install Microsoft Outlook 2010 or 2011... 2 Enabling access from email software... 4 Setting up Outlook 2010... 6 Before you

More information

Email Instructions. Outlook (Windows) Mail (Mac) Webmail Windows Live Mail iphone 4, 4S, 5, 5c, 5s Samsung Galaxy S4 BlackBerry

Email Instructions. Outlook (Windows) Mail (Mac) Webmail Windows Live Mail iphone 4, 4S, 5, 5c, 5s Samsung Galaxy S4 BlackBerry Email Instructions Outlook (Windows) Mail (Mac) Webmail Windows Live Mail iphone 4, 4S, 5, 5c, 5s Samsung Galaxy S4 BlackBerry ii Table of Contents Table of Contents 1 Mail Account Settings 1 Account Set

More information

Clearswift Information Governance

Clearswift Information Governance Clearswift Information Governance Implementing the CLEARSWIFT SECURE Encryption Portal on the CLEARSWIFT SECURE Email Gateway Version 1.10 02/09/13 Contents 1 Introduction... 3 2 How it Works... 4 3 Configuration

More information

Answers Implementation Guide

Answers Implementation Guide Answers Implementation Guide Salesforce, Winter 16 @salesforcedocs Last updated: October 30, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com,

More information

1 Login to your CSUF student email account and click on the Settings icon ( ) at the far right.

1 Login to your CSUF student email account and click on the Settings icon ( ) at the far right. Connect to Your Student Email: Microsoft Outlook for PC Before you can access your student email account on your e-mail client, you must first enable POP/IMAP features on your student email account and

More information

Smart Card Authentication Client. Administrator's Guide

Smart Card Authentication Client. Administrator's Guide Smart Card Authentication Client Administrator's Guide April 2013 www.lexmark.com Contents 2 Contents Overview...3 Configuring Smart Card Authentication Client...4 Configuring printer settings for use

More information

BulkSMS Text Messenger Product Manual

BulkSMS Text Messenger Product Manual BulkSMS Text Messenger Product Manual 1. Installing the software 1.1. Download the BulkSMS Text Messenger Go to www.bulksms.com and choose your country. process. Click on products on the top menu and select

More information

Web Mail Classic Web Mail

Web Mail Classic Web Mail April 14 Web Mail Classic Web Mail Version 2.2 Table of Contents 1 Technical Requirements... 4 2 Accessing your Web Mail... 4 3 Web Mail Features... 5 3.1 Home... 5 3.1.1 Mailbox Summary... 5 3.1.2 Announcements...

More information

Fax User Guide 07/31/2014 USER GUIDE

Fax User Guide 07/31/2014 USER GUIDE Fax User Guide 07/31/2014 USER GUIDE Contents: Access Fusion Fax Service 3 Search Tab 3 View Tab 5 To E-mail From View Page 5 Send Tab 7 Recipient Info Section 7 Attachments Section 7 Preview Fax Section

More information

EMAIL CONFIGURATION AND SETUP USER GUIDE AND REFERENCE MANUAL

EMAIL CONFIGURATION AND SETUP USER GUIDE AND REFERENCE MANUAL EMAIL CONFIGURATION AND SETUP USER GUIDE AND REFERENCE MANUAL The following manual will outline the configuration and setup for email access by any staff member. There are multiple ways to configure this

More information

NAS 221 Remote Access Using Cloud Connect TM

NAS 221 Remote Access Using Cloud Connect TM NAS 221 Remote Access Using Cloud Connect TM Access the files on your NAS remotely with Cloud Connect TM A S U S T O R C O L L E G E COURSE OBJECTIVES Upon completion of this course you should be able

More information

How to configure your email client

How to configure your email client How to configure your email client This guide will teach you how to set up your email client. In this guide we will cover both Outlook and Windows Live mail, which are two of the major email clients used

More information

SCOoffice Mail Connector For Microsoft Outlook. Installation Guide Outlook 2002

SCOoffice Mail Connector For Microsoft Outlook. Installation Guide Outlook 2002 SCOoffice Mail Connector For Microsoft Outlook Installation Guide Outlook 2002 Rev 1.2 14 Jan 2003 SCOoffice Mail Connector for Microsoft Outlook Installation Guide - Outlook XP Introduction This document

More information

Connecting to UNSW Exchange & zmail using MS Outlook 2010. Introduction

Connecting to UNSW Exchange & zmail using MS Outlook 2010. Introduction Introduction This document has been written for those users who have both a UNSW Exchange account* because they are either a: Staff member, Research student etc, and a zmail account** because they are

More information