How To Manage Conflict In The Navy
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1 Navy Pride and Professionalism Lesson 1.3 Communication and Conflict Management 1-3-1
2 Lesson Overview In this lesson, you will learn the components of verbal and non-verbal communication, how those components can help prevent or manage conflict, and how conflict can be resolved in the Navy
3 3
4 Non-Verbal Communication Factors other than words help determine what a sender means and a receiver should understand What are some examples? 1-3-4
5 Non-Verbal Cues Personal Space Our bubble Intimate Zone Personal Zone Social Zone Gestures Eye Contact Tone of Voice Facial Expression 1-3-5
6 What do these facial expressions say? 1-3-6
7 Terms Used in Conflict Management Anger Aggression Assertive Suppressing Expressing Calming Stress Antagonistic Disagreement Opposition 1-3-7
8 A Good Definition of Conflict Disagreements Interactions Disagreement or opposition 1-3-8
9 Destructive Conflict Diverts energy Destroys morale Hardens opposing positions in the group Produces irresponsible and regrettable behavior In extreme cases, can threaten survival of the group 1-3-9
10 Can conflict be constructive?
11 Ways Conflict Can Be Constructive Open up issues of importance Result in the solution of problems Increase the involvement of other individuals Cause a sincere desire to communicate
12 Ways Conflict Can Be Constructive Cont. Serve as a release to pent-up emotion, anxiety and stress Help build cohesiveness among people Help individuals grow personally
13 Conflict Resolution in the Navy Informal Resolution System (IRS) Formal Grievance Procedure
14 Informal Resolution System (IRS) IRS attempts to resolve disputes and complaints within the chain of command and at the lowest possible level The IRS is not a pre-requisite for filing a formal grievance
15 Resolution Options under IRS Two-party approach Three-party approach Commanding Officer s Request Mast
16 Formal Grievances If a conflict cannot be settled informally, there are channels for filing a formal grievance If you are involved in a dispute or have a complaint that involves criminal acts, report it to the Navy Criminal Investigative Service (NCIS)
17 Navy Core Values and Communication Honor Courage Commitment
18 Summary Communication Process Non-Verbal Communication Destructive and Constructive Conflict Informal Resolution System (IRS) and Formal Grievance Procedures
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