Tariff Brochure for Transaction Services

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1 Tariff Brochure for Transaction Services ING Bank N.V., Prague Branch Effective as of 1 August 2016 ING is one of the largest providers of financial products in Europe. ING offers Clients financial products in payment services, loans, mortgages and investments. In addition ING acts as an intermediary in insurances and pensions. ING Wholesale Banking is the new name for ING Commercial Banking from January 2016 onwards. We believe the new name represents the full scope of our offering in a better way. Our services, products and geographical spread remain unchanged. This Tariff Brochure for Transaction Services is effective as of 1 August, 2016 and applicable to the transaction services offered by ING Bank N.V., Prague Branch (referred to as ING Bank ). Rates offered in this brochure are subject to change. All fees shown in this brochure are exempt from VAT unless expressly stated otherwise. Exchange rates can be found via your local ING Office. AO0203CZEN008 Tariffs for Transaction Services August 2016

2 Tariffs Accounts Current account (in local or foreign currency) Opening CZK 0.00 Includes opening an extra account for accounting of charges for banking operations Maintenance CZK per month, per account International Account Service EUR per month, per account Closing CZK 0.00 per account Interest conditions Credit interest Information about current interest rate conditions and credit balance fees can be found via banking.cz/en/about-ing/for-clients/ing-pragueinterest-rates. 1 Savings and Deposits Overnight deposit account % - interest rate via Financial Markets Term deposit account % - interest rate via Financial Markets Channels MultiCash 2 Subscription CZK per month, per company Includes Domestic, Euro and International payments, information on account balances and turnovers InsideBusiness Payments CEE 3 Subscription fee CZK per month, per company Service Costs Set-up CZK per company Installation, training or repair CZK per occurrence Within Prague; no costs for initial training CZK per occurrence Outside Prague; no costs for initial training Additional I-Dentity card CZK per item Additional I-Dentity card reader CZK per item Plus VAT PIN or password unblocking CZK per occurrence In premises of ING Office for PIN User registration fee CZK per user Amendment of user s access right and limits CZK Temporary amendment of user s access right and limits InsideBusiness Payments CEE Regional Site per occurrence CZK per occurrence For temporary amendments Subscription fee EUR per month, per company Other channels Paper payment delivery 5 CZK per transaction Additional fee. 1 If market circumstances require, a credit balance fee / negative interest can be charged, as a result of which the Client will have to pay a fee to the Bank over a credit balance. This credit balance fee / negative interest can vary per currency. ING will inform you as changes occur to ING s credit interest policy. 2 All letters, documents or packages being sent to the Client are charged with additional fee in the amount of actual courier/dhl charges. 3 Ibid. 4 Ibid. 5 Paper payment delivery is only a back up solution for electronic banking and the client may, upon request of ING, need to com ply with additional security requirements to be defined by ING AO0203CZEN008 Tariffs for Transaction Services August

3 Account, Balance and Transaction Reporting Electronic reporting Intraday CZK 0.00 per month, per account Via electronic banking channel Intraday From Third bank CZK 0.00 per month, per account Available in ING Regional Site Intraday To Third bank CZK per month, per account, MT942 per swift address End of Day CZK 0.00 per month, per account Via electronic banking channel End of Day From Third bank CZK 0.00 per month, per account Available in ING Regional Site End of Day To Third bank CZK per month, per account, MT940 or MT950 per swift address Confirmation Payment confirmation CZK per month, per account, per swift address Credit MT900 and/or debit MT910 PDF account statements via Electronic channel / Paper statement Quarterly CZK per quarter, per account Paper statement Monthly CZK per month, per account Paper statement Weekly CZK per month, per account Paper statement Daily CZK per month, per account Paper statement replacement CZK per item When < 1 year. Also for cards CZK per item When > 1 year. Also for cards Monthly interest statement CZK per month, per account Card account statement CZK per month, per account Paper account statements Paper statement Quarterly CZK per quarter, per account Paper statement Monthly CZK per month, per account Also for cards Paper statement Weekly CZK per month, per account Paper statement Daily CZK per month, per account Paper statement replacement CZK per item When < 1 year. Also for cards CZK per item When > 1 year. Also for cards Monthly interest statement CZK per month, per account Credit transfer Domestic credit transfer Next day CZK 6.00 per transaction CZK per transaction MT 103 Financial Institutions Same day CZK per transaction CZK per transaction Only for MT 202, MT103 Financial Institutions Intra-company CZK per transaction Only to Third bank ING In-house CZK 0.00 per transaction Regardless conversion Incoming CZK 5.00 per transaction International credit transfer Next day CZK per transaction Same day CZK per transaction CZK per transaction Only for MT 202 Intra-company CZK per transaction Only to Third bank ING In-house CZK 0.00 per transaction Regardless conversion AO0203CZEN008 Tariffs for Transaction Services August

4 Exotic currencies 6 CZK Amount is converted to USD based on daily exchange rate Incoming CZK per transaction Incoming ING In-house CZK 0.00 per transaction Regardless conversion Euro Credit Transfer Real Time Euro Credit Transfer Real Time CZK per transaction SEPA credit transfer (Single) Next day CZK per transaction Same day CZK per transaction Instruction priority HIGH Intra-company CZK per transaction INTC ING In-house CZK 0.00 per transaction Incoming CZK per transaction Additional services and fees Manual repair 7 EUR 8.00 per occurrence Any intervention Modification 8 CZK per occurrence Cancellation (before execution) 9 CZK per occurrence For other than financial institutions CZK per occurrence For financial institutions OUR charges EUR per transaction For outgoing transactions instructed as OUR Redirection to another account CZK per month For domestic credit transfers Other Services Standing Orders Set-up CZK per month In paper form Standing Orders Amendment CZK per occurrence In paper form Inquiry and investigations < 3 months CZK per occurrence Plus fees charged by third parties Inquiry and investigations > 3 months CZK per occurrence Plus fees charged by third parties Compensated value date CZK per transaction Plus individual rate; after the transfer is executed Exceptional value date CZK per month, per account Audit letter CZK per item Plus VAT Bank reference CZK per item Plus VAT Other bank acts CZK per occurrence Hold mail CZK per month Message submission by fax CZK per page To the Czech Republic CZK per page To Europe CZK per page Elsewhere Message submission by courier/dhl CZK - per occurrence Actual courier/dhl charges SWIFT message copy fax/ submission CZK per page Plus VAT. To the Czech Republic CZK per page Elsewhere Identification device utilization CZK per month Plus VAT Identification device unblocking CZK per occurrence Plus VAT. 5x incorrect PIN entry Identification device replacement CZK per item Plus VAT. Due to its loss or damage Identification device loss without replacement CZK per item 6 Exotic currencies include other than those fixed by ING Office. For information regarding processing particular exotic currency credit transfers please contact your ING Office. 7 Also in case of missing IBAN and/or BIC code, incorrect beneficiary account number, insufficient balance or credit transfer postponing within three Business Days (the credit transfer is cancelled then without notification). 8 The Bank reserves the right to limit the number of modified or cancelled credit transfers. 9 The Bank reserves the right to limit the number of modified or cancelled credit transfers. AO0203CZEN008 Tariffs for Transaction Services August

5 Remote Initiation Services Mandate CZK per month, For MT101 from third party PSPs and per account, per mandate local Direct Debit request Remote Initiation Services Maintenance CZK per occurrence Direct Debit Domestic Direct Debit (as creditor) Batch CZK 0.00 per batch Transaction CZK 6.00 per transaction in batch Also for ING In-house. Charged monthly Domestic Direct Debit (as debtor) Transaction CZK 6.00 per transaction Disbursement SEPA Direct Debit (as creditor) Batch CZK per batch Core and B2B Transaction CZK per transaction Core and B2B Request for cancellation CZK per transaction Revocation, Reversal Unpaid SEPA Direct Debit CZK per transaction Reject, Refusal, Return Refund authorised CZK per transaction Refund unauthorised CZK per transaction Maintenance contract CZK per contract, per month CID maintenance CZK Per CID per year SEPA Direct Debit (as debtor) Transaction CZK per transaction Core and B2B Mandate registration CZK per occurrence Core and B2B Set-up, amendment, Mandate block settings CZK per occurrence Mandate copy CZK per occurrence Unjustified request for refund CZK per occurrence SDD Mandate maintenance CZK per account, per month Cash Management Domestic Cash Pooling The fees and commissions for Domestic cash pooling within ING Office are subject to separate agreements. Cross Border Cash Balancing The fees and commissions for Cross Border Cash Balancing are subject to separate agreements. Cards Debit card Subscription VISA Business Silver CZK per year Subscription VISA Business Gold CZK per year Card account maintenance CZK per month Insurance Travel and Legal protection insurance CZK 0.00 per year VISA Gold Classic CZK 0.00 per year Misuse of lost or stolen card VISA Silver Basic (up to CZK 20000) CZK per year Misuse of lost or stolen card VISA Silver Classic (up to CZK ) CZK per year Misuse of lost or stolen card VISA Silver Extra (up to CZK ) CZK per year Misuse of lost or stolen card Card transactions Balance check at CSOB ATM CZK 0.00 per occurrence Balance check at non-csob ATM CZK 9.00 per occurrence Electronic transaction CZK 0.00 per transaction Non-cash Cash advance via CSOB ATM CZK 6.00 per transaction In the Czech Republic and Slovakia Cash advance via non-csob ATM CZK per transaction In the Czech Republic AO0203CZEN008 Tariffs for Transaction Services August

6 Cash advance via foreign ATM CZK per transaction Cash advance via branch counter CZK per transaction Other services PIN change CZK 0.00 per occurrence Blocking or stoplisting CZK 0.00 per occurrence Card transaction limit change CZK per occurrence Non-Returned terminated card CZK per occurrence PIN code repeated submission CZK per occurrence Unjustified claim CZK per occurrence Card replacement CZK per occurrence Loss, theft, destroyed, name change etc. Express card replacement CZK per occurrence In the Czech Republic Permanent restriction of non-returned card validity CZK per occurrence Elsewhere CZK per occurrence Provision of emergency cash abroad CZK per occurrence Cheques Cheque collection Bank cheque CZK per transaction Plus actual DHL charges; only cheques with face value min. EUR or equivalent (USD cheques are not accepted) Additional services and fees Unpaid cheque CZK Copy cheque CZK Cash 10 Deposit notes and coins Local currency Via counter % 0.30 per transaction Into CZK account. Min. CZK Local currency Via counter % 1.00 per transaction Into FCY account Local currency Via CIT - per transaction Subject to agreement Foreign currency Via counter % 1.00 per transaction Foreign currency Via CIT - per transaction Subject to agreement Acceptance of coins above pieces CZK per occurrence Coins have to be packed based on their nominal values Withdrawal notes and coins Local currency Via counter % 0.30 per transaction Into CZK account. Min. CZK Local currency Via counter % 1.00 per transaction Into FCY account Local currency Via CIT - per transaction Subject to agreement Foreign currency Via counter % 1.00 per transaction Foreign currency Via CIT - per transaction Subject to agreement Acceptance of coins above pieces CZK per transaction Penalty for cash ordered but not withdrawn CZK per transaction 10 Note: notes are accepted in the following currencies: CZK, USD, EUR and GBP, coins are accepted without limits only in CZK. F or EUR only 1 EUR and 2 EUR coins are accepted. Two days prior notice is required in case of cash withdrawals over CZK and either over USD or its equivalent amount in other foreign currency. AO0203CZEN008 Tariffs for Transaction Services August

7 Documentary Payments Export Letters of Credit Pre-advice CZK Handling charges advice % 0.20 flat Min. CZK Confirmation commission - To be agreed individually Pre-check of documents % 0.05 flat Min. CZK Payment % 0.30 flat Min. CZK Amendment fee CZK Plus advising fee for increase Confirmation of increase CZK Acceptance/ deferred payment commission - To be agreed individually Discrepancy CZK Cancellation, unused letter of credit CZK Handling charges transfer % 0.20 flat Min. CZK Import Letters of Credit Pre-advice CZK Guarantee Commission % 0.15 per month Min. CZK Opening CZK flat Payment % 0.30 flat Min. CZK Amendment fee CZK Plus opening fee for extension and/or increase Acceptance/ deferred payment commission % 0.20 per month Min. CZK Discrepancy fee CZK Cancellation, unused letter of credit CZK Export Collection Handling charges For clients % 0.20 flat Min. CZK , max. CZK Handling charges For non-clients % 0.30 flat Min. CZK ; max. CZK Handling charges Amendment CZK Handling charges Tracers CZK Charged for second and subsequent tracers Payment commission % 0.30 flat Min. CZK Import Collection Handling charges For clients % 0.20 flat Min. CZK ; max. CZK Handling charges For non-clients % 0.30 flat Min. CZK , max, CZK Handling charges Amendment CZK Handling charges Tracers CZK For second and subsequent tracers Documents free of payment CZK Handling charges delivery order CZK Handling charges protest CZK Plus notary fee Bills of exchange Export Handling % 0.30 flat Min. CZK , max. CZK Amendment CZK Tracers CZK For second and subsequent tracers Import Handling For clients % 0.30 flat Min. CZK ; max. CZK Handling For non-clients % 0.40 flat Min. CZK , max. CZK Amendment CZK Tracers CZK Aval - To be agreed individually AO0203CZEN008 Tariffs for Transaction Services August

8 Discount export bills of exchange Handling CZK Discount - To be agreed individually Bank Guarantees Received General Advising CZK Amendment CZK Claim % 0.10 flat Min. CZK ; max. CZK Confirmation (silent) - To be agreed individually Payment CZK Issued - General Tailor made: legal review CZK Surcharge for issuance of a guarantee until next Business Day CZK Issued - Opening: Handling fee of a CZK Flat fee new bank guarantee request Guarantee Commission - To be agreed individually Processing and assessment of guarantee issuance application CZK Amendment CZK Promise to issue bank guarantee - To be agreed individually Payment CZK Issuance of documentation required for an amendment of guarantee CZK SWIFT/fax channels Message submission by SWIFT CZK per message Message submission by fax CZK per page To the Czech Republic CZK per page To Europe CZK per page Elsewhere The above fees apply in case of documentary letters of credit, documentary collections, bills of exchange and guarantees. AO0203CZEN008 Tariffs for Transaction Services August

9 Cut-off-times (COT) and Settlement Dating Credit Transfer Currency COT-(CET) Book date Settlement Domestic credit transfer (IBP CEE, Payment Factory) Next day CZK 16:00 D D+1 Same day (urgent) CZK 12:00 D D ING In-house CZK 16:00 D D Paper delivery CZK 10:00 Domestic credit transfer (SWIFT connectivity) Next day (MT103) CZK 16:00 D D+1 Same day (MT MT103; code word 23e: SDVA or INTC) CZK 10:30 D D ING In-house (MT103, MT202) CZK 16:00 D D Credit advice 11 (MT210) CZK 10:30 International credit transfer Next day Electronic banking platform (IBP CEE, Payment Factory) PLN, HUF, RON, BGN, NOK, 14:00 D D+1 SEK, DKK, CHF, TRY, RUB GBP, USD, CAD 15:30 D D+1 EUR 16:30 D D+1 JPY, AUD 14:00 D+1 D+2 Same day (urgent) (MT 103 SDVA) EUR, 13:00 D D USD, GBP, CAD 14:30 D D CHF, PLN, HUF, RON, BGN, 9:00 D D NOK, SEK 12, DKK 13 RUB, TRY 10:00 D D JPY, AUD 12:00 D+1 D+1 ING In-house Any fixed by ING 16:00 D Paper delivery Any fixed by ING 10:00 International credit transfer (SWIFT connectivity) Next day (MT103) PLN, HUF, RON, BGN, NOK, 14:00 D D+1 SEK, DKK, CHF, TRY, RUB EUR 16:30 D D+1 GBP, USD, CAD 15:30 D D+1 JPY, AUD 14:00 D+1 D+2 Same day (MT103; codeword 23E: SDVA or EUR 13:00 D D INTC) USD, GBP, CAD 14:30 D D CHF, PLN, HUF, RON, BGN, 9:00 D D NOK, SEK, DKK RUB, TRY 10:00 D D JPY, AUD 12:00 D+1 D+1 Same day (MT202) RON, DKK 9:00 D D TRY, RUB 10:00 D D CHF, PLN, HUF, BGN, NOK, 12:00 D D SEK EUR, USD, GBP, CAD 15:00 D D ING In-house (MT103, MT202) Any fixed by ING Office 16:00 D D Credit advice (MT210) 14 Any fixed by ING Office 11 Required for amounts higher than CZK or its equivalent in another currenc y. ING Office reserves the right to change the above mentioned in accordance with the local conditions. 12 DKK and SEK may not always be guaranteed same day value receipt by ultimate beneficiary 13 Ibid. AO0203CZEN008 Tariffs for Transaction Services August

10 Euro Credit Transfer Real Time Euro Credit Transfer Real Time EUR 15:00 D SEPA credit transfer Next day EUR 16:30 D D+1 Same day EUR 13:00 D D Intra-company EUR 13:00 D D ING In-house EUR 16:30 D D Incoming credit transfers Currency COT-(CET) Book date Settlement Domestic credit transfer Received from local clearing Incoming standard CZK 16:00 D D Incoming urgent 15 CZK 16:00 D D International credit transfer Incoming standard EUR, GBP 15:00 D D USD, CAD 15:00 D D+1 CHF, DKK, HUF, PLN, BGN, RON, SEK, NOK 12:00 D D AUD, JPY 14:00 D+1 D+2 TRY, RUB 14:00 D D+1 Incoming urgent 16 EUR, GBP, USD, CAD 15:00 D D CHF, DKK, HUF, PLN, BGN, RON, SEK, NOK 12:00 D D TRY, RUB 11:30 D D AUD, JPY 14:00 D D+1 Direct Debit Currency COT-(CET) Book date Settlement SEPA Direct Debit (as creditor) Transaction B2B (First and Recurrent) EUR 17:00 D-2 D D Transaction Core (First and one-off) EUR 17:00 D-6 D D Transaction Core (Recurrent) EUR 17:00 D-3 D D SEPA Direct Debit (as debtor) Transaction - D D SEPA Direct Debit R-messages Refusal EUR 14:00 D-1 D Mandate set-up, revocation or amendment EUR 14:00 D-16 D Mandate block settings EUR 14:00 D-1 D 14 Ibid. 15 Urgent transfers include bank to bank transfers MT 200, MT 202, customer transfers MT 103 with SDVA or INTC codeword in field 23E, customer transfers based on MT 101 with URGP or INTC codeword in field 23E and SEPA payments with HIGH, INTC or TREA (\\RT) codeword. 16 Ibid. AO0203CZEN008 Tariffs for Transaction Services August

11 Conditions Business Days Information regarding Business Days and the execution of Payment Services can be found on: svatky.html. Information regarding TARGET closing days can be found on: ING In-house Payment Transaction between two accounts held within one ING branch. Intra-company Payment Transaction between two accounts of entities within the same legal group of the Client and where one account is held with a third bank. Debit and Credit interest rates If, for any reason, any of the Clients Accounts kept with ING shows a negative (debit) balance or, in the event of an overdraft arrangement between ING and the Client, the debit balance of the relevant Account exceeds the permitted limit approved for the Client, default interest shall be accrued on the amount of such debit balance or of such excess, as the case may be. Interest rates based on which interests on credit balances on Current Accounts are paid, are at ING s discretion and are available upon request. Interest Rates Valid and effective credit interest rate (ING Prague Credit Base Rate) and default interest rate conditions are available on the ING Office s website ( ). Credit interest may be negative, in that case the Client shall pay either interest or a fee for maintaining any Credit Balance to ING on the interest payment dates as agreed upon in the Payment Services Documents. Exchange rates Unless otherwise agreed, foreign currency conversions for international credit transfers are executed at ING Bank N.V., Prague Branch Exchange Rate as defined in ING Conditions for payment services. That conversion rate is based on market rates as of the date of the conversion. Customers may contact ING for further information regarding exchange rates, find the precise conversion rate applied to a given transfer on their bank statements, or may subsequently inquire with ING with respect to the rates. ING does not charge customers any additional conversion fees. The actual ING Bank N.V., Prague Branch Exchange Rates are published through the InsideBusiness Payments CEE system. The following currencies are fixed by ING Office: USD, EUR, CHF, GBP, JPY, AUD, BGN, CAD, DKK, NOK, SEK, HUF, PLN, RON, RUB, TRY. Cash rates are fixed in the following currencies: USD, EUR, GBP. In case of corporate debit card transactions executed in foreign currencies the relevant ČSOB foreign exchange rates for VISA card transactions are used. Repair The ING Office reserves the right to, in individual cases, make automatic or manual repairs to Payment Orders. Such repairs are chargeable according to these Tariffs and Conditions. Cancellation Client needs to send an instruction with authorised signatures. The ING Office can accept original letter. Paper delivery The execution time of outgoing Payment Orders can be extended by ING by one Business Day if Payment Orders are initiated by the Account Holder in paper form. It is possible to include an instruction regarding the Execution Date in a written non-recurring Payment Order. Domestic / Euro / International credit transfers can be submitted in paper form. The set-up, amendment or cancellation of Standing orders in paper form have to be received by ING at least 5 Business Days before the Execution Date. VAT All fees shown in this brochure are excluding VAT, unless explicitly indicated otherwise by the mentioning of Incl. VAT. When a specific product is VAT liable and therefore the Client needs to pay the VAT himself, Plus VAT is shown. Privacy Statement The privacy statement applicable between the ING and its Clients is available online: Complaint Procedure Any complaints concerning Payment Transactions that the Client wants to make must be submitted to Customer Service Desk, the contacts of which are available below. AO0203CZEN008 Tariffs for Transaction Services August

12 Want to know more about ING? Visit or contact your local ING Office Client Services Business Hours 09:00 17:00 CET Business Days Monday to Friday (with the exception of bank holidays) Contact details Harfa Office Park Českomoravská 2420/ Prague 9 Czech Republic SWIFT BIC INGBCZPPXXX Customer Service Desk Telephone Fax Address ING Bank N.V., with its registered seat at Bijlmerplein 888, 1102 MG Amsterdam, The Netherlands, a public limited liability company and registered in the Trade Register of the Chamber of Commerce for Amsterdam under the file no , acting through its Prague branch with registered seat at Českomoravská 2420/15, Praha 9, Business Identification No. (IC) , and registered in the Commercial Register maintained by the City court of Prague in Section A, inserted file No AO0203CZEN008 Tariffs for Transaction Services August 2016

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