Electronic Communications Industry support for London 2012

Transcription

1 Industry support for London 2012

2 Telecommunications Industry View Feb 2012 Agenda EC RRG National Emergency Alert for Telecomms Industry Planning

3 Resilience & Response Group Keith Wallis Emergency Planning Manager Cable&Wireless Communications (CWW)

4 Purpose The Resilience and Response Group (EC RRG) is a tripartite group that consists of representatives from Government, the Telecommunications Industry Regulator (Ofcom) and electronic communications providers and enablers. The group focuses on developing and disseminating best practice in telecommunications resilience. The Group also focuses upon developing and testing the most appropriate processes to respond to a range of contingent risks. Provider an annual statement to Business Skills and Innovation Secretary

5 Membership The Resilience and Response Group (EC RRG) is a tripartite group that consists of representatives from UK Government, Devolved Administrations and Local Government Telecommunications Industry Regulator (Ofcom) Fixed Network Operators Mobile Network Operators Airwave Internet peering hubs. Ministry of Defence CPNI & CSOC

6 Drivers & Activities To manage the National Risk of the loss of Telecommunications To encourage resilient provision of Telecomm Infrastructure Provide a plan to mitigate the Risk Delivers Co ordination Restoration on a National Scale Incident (NEAT) Information Exchange New and emerging technologies, legislation changes & feedback Collaboration amongst Industry and Government Testing & Exercising (Including Comms & NEAT) Works for PLC and our customers

7 EC RRG Work Streams The group works to develop & share best practice in telecommunications resilience by the use of specific working group reporting back quarterly to the plenary group. Current work streams Cyber Attack NEAT Olympics. Governance Documentation LRF. Neat & Testing How do we respond to and report incidents Is the current process fit of purpose Are we ready? Reporting What else could we do, emerging technologies Communications and publicly Test, Test and Test again

8 EC RRG Planning & Testing It is recognised that it is impossible to test something as complicated as a modern telecommunications network with complete certainty. Therefore Communications Providers work through the EC RRG to demonstrate that potential failure scenarios have been envisaged and that contingency plans for service restoration are being continuously updated and tested. The objective of the work that the EC RRG undertakes is to maintain all of the Telecommunication members ability to fulfil, as a minimum, its service obligations in the event of network failure to its customers and the UK.

9 EC RRG Going forward together There is strong collaboration between industry and government at all levels on mitigating the risks and a wide engagement of the Service provider community through the EC RRG, whose Membership comprehensively covers the Electronic communications sector. While it is recognised that there are currently good levels of resilience, it is also constantly acknowledged by members that there is no room for complacency. The group is well established and is beginning to branch out and collaborate with other industry sectors. The model and working practices of the group have also been shared across Europe and beyond an are being adopted.

10 So what happens if it goes...!! Big Time Manchester tunnel fire 2005 London bombings Buncefield Oil Terminal Greyrigg train derailment 2007 summer floods Ilford tunnel damage Paddington exchange flood Cyber Attack

11 So the Telecommunications Industry and UK Government has developed a process called N.E. A. T. NATIONAL EMERGENCY ALERT for TELECOMMS

12 National Emergency Alert for Telecomms (NEAT) Overview As one of the main outputs of the EC RRG is NEAT is a high level strategic process for engaging Senior representatives from the UK s major Telecommunications providers in the shortest possible time during a serious incident which has effected or has the potential to severely affect one or more service providers When a NEAT activation is issued, an audio conference call, known as a bridge is established. This is facilitated by either BT or Cable&Wireless Worldwide. On this call the Telecommunications providers provide a brief on the nature of the incident and its impact to the services they provide. This allows BIS ( Dept. Business Innovation & Skills) to gather a view on the current availability, performance and operations of the Telecomms Networks as a whole. Once a recovery strategy has been identified the Telecommunications providers have the opportunity to offer or seek assistance of mutual aide. This can be in the form of manpower, equipment emergency vehicles etc.

13 Process Invocation of the NEAT process is covered in the documentation but a in practise a NEAT call is made when an even or series of events has caused or is likely to cause disruption or severely impact the ability the Communication Services provided by one or more communications providers and which is beyond their business as usual operations Attendance on the NEAT conference Bridge includes the ECRRG Members, and if necessary. subject matter experts Government & Regulator attendance is always required. The EC RRG member organisations retain the overall responsibility for their service and any impact on their company and the services they provide.

14 Criteria NEAT Alert Criteria The Criteria for requesting a NEAT conference Call would be a Major Incident which is defined as An event or series of events with the ability to severely impact communications provided by one or more telecommunications providers and which is beyond their business as usual operations. Attendance Criteria Attendance on the NEAT conference Bridge is by EC_RRG member organisations accompanied by (if required) their network or equipment managed service partners or equipment suppliers as subject matter experts. The EC RRG member organisations retain overall responsibility for reporting on the service impact on their service and operations.

15

16 London 2012 The Challenge Any telecommunications loss is likely to cause significant public and business anxiety and concern students, not soldiers, will guard stars from terror threat London 2012 Olympics to impact on travel, public warned Britain faces an internet meltdown during the London 2012 Olympic Games The Mobile telephony network may be working close to capacity for long periods Cyber attacks are one of the most serious threats to the Games Q: Will the industry be able to cope with any eventuality?

17 So what have we planned for the Olympics? CPNI led a Working group with industry Subject Matter Experts to gather information on likely impacts and have used this information to inform other industry sectors EC RRG members have been working with LRFs in the places where Olympic events have been taking place to develop understanding and local response plans. We conducted a joint exercise in December 2011 (EMPEX8) where we tested the NEAT process against a relevant scenario and have used this to input to Government and Olympic planners understanding of the Communications industry response. We have been involved in briefing sessions with various interest groups like the one today. EC RRG members supplying services to the Olympics are involved in the Olympic planning and response arrangements During Games Time we are looking at the possibility of providing Government with a daily Situation Report highlighting any risks or issues.

18 Possible Impacts and mitigation plans SCENARIO 1. ROADS AND RAIL CONGESTED Engineers unable to get to site or experience delays Suppliers unable to get to site or experience delays Colleagues unable to get to site or experience delays Provision for engineers to stay overnight locally to reduce travel liability Contingency plans reviewed with key suppliers Freeze to some activities Home working / alternate site / Flexible Hours arrangements in place SCENARIO 2. CABLE BREAK Access to repair cable refused or delayed Impact to Customer Services / Critical National Infrastructure Emergency repair process agreed with TfL Maximise resilience by managing outstanding network issues pre Games Shorten repair times by having engineers & spares locally available

19 Possible Impacts and mitigation plans SCENARIO 3. COMMUNICATIONS NETWORKS CONGESTED Unable to communicate with field engineers/colleagues Congestion / CPU Overload in the network Shorten response times by having engineers & spares locally available CPU Loading hot spots under review Additional network capacity has been added SCENARIO 4. INTERNET CONGESTED Customer networks impacted CWW internal network impacted Home working impacted Interaction with ECRRG members, government agencies and LRFs Additional network capacity has been added Restrictions on colleague video streaming Customer awareness

20 Possible Impacts and mitigation plans SCENARIO 5. TERRORIST / PUBLIC ORDER INCIDENT Engineers recalled. Mobile network congestion probable Fixed Network Overload probable (High call volume inc. international) Company Crisis Management Plans Call controls will be required to protect network integrity National Emergency Plan for Telecoms

21 Key Messages to Take Away The Electronic Communication industry have have a programme to ensure service continuity throughout the period despite the disruption an event of this size may present.= The NEAT process is a tried and tested, fit for purpose methodology for dealing with periods of network and service impact, and will be the foundation of the ECRRG response during the London 2012 Olympic and Paralympic games. As a Critical National Infrastructure we are constantly working to heighten resilience and security of our networks and services in collaboration with Government and the Regulator. EC RRG members are fully engaged with various authorities such as LOCOG, LRFs, Blue Light Service, TFL etc. To understand demands, restrictions and new processes We are very much open for business pre, during and post the games.

22 Telecommunications Industry View April 2012 Questions Keith Wallis Cable&Wireless World Wide Paul Mitchell VF UK Geoffe Eveleigh Telefonica