Services and Innovation. Edited by. Fai'z Gallouj

Transcription

1 Edited by Fai'z Gallouj Professor of Economics and a rnemhcr ofci.i HSI ( \ A'\ University of Lille 1 - Science and icchnou>^\ France and Faridah Djellal Professor of Economics and a /ncnihcr <>f ( IIHSf ( \ A's University of Lille 1 - Science and 7'cchiio/in;\ France An Elgar Research Collection Cheltenham, UK Northampton, MA. USA

2 Contents Acknowledgements lntroduction Fai'z Gallouj and Faridah Djellal ix xiii PART I PART II TOWARDS A THEORY OF INNOVATION IN SERVICES 1. Richard Barras (1986), 'Towards a Theory of Innovation in Services', Research Policy, 15 (4), August, Marcela Miozzo and Luc Soete (2001), 'Internationalization of Services: ATechnological Perspective', Technological Forecasting and Social Change, 67 (2-3), June, lan Miles (2000), 'Services Innovation: Coming of Age in the Knowledge-Based Economy', International Journal of Innovation Management, 4 (4), December, Fai'z Gallouj and Olivier Weinstein (1997), 'Innovation in Services', Research Policy, 26 (4-5), December, Erik J. de Vries (2006), 'Innovation in Services in Networks of Organizations and in the Distribution of Services', Research Policy, 35 (7), September, Paul P. Maglio and Jim Spohrer (2008), 'Fundamentals of Service Science', Journal of the Academy of Marketing Science, 36 (1), March, Ian Miles (1993), 'Services in the New Industrial Economy', Futures, Special Issue: The Future of Industrialization, 25 (6), July/August, THE NATURE OF INNOVATION IN SERVICES: SECTORAL DYNAMICS 8. Jean Gadrey, Fai'z Gallouj and Olivier Weinstein (1995), 'New Modes of Innovation: How Services Benefit Industry', International Journal of Service Industry Management, 6 (3), Richard Barras (1990), 'Interactive Innovation in Financial and Business Services: The Vanguard of the Service Revolution', Research Policy, 19 (3), June, Paul Windrum and Manuel Garcfa-Goni (2008), 'A Neo- Schumpeterian Model of Health Services Innovation', Research Policy, 37 (4), May, Faridah Djellal and Fai'z Gallouj (2005), 'Mapping Innovation Dynamics in Hospitals', Research Policy, 34 (6), August,

3 Vi Services and Innovation 12. Lars Fuglsang and Flemming S0rensen (2011), 'The Balance between Bricolage and Innovation: Management Dilemmas in Sustainable Public Innovation', Service Industries Journal, 31 (4), March, Jean Hartley (2005), 'Innovation in Governance and Public Services: Past and Present', Public Money & Management, 25 (1), January, Anne-Mette Hjalager (2002), 'Repairing Innovation Defectiveness in Tourism', Tourism Management, 23 (5), October, PART III MEASURING INNOVATION IN SERVICES AND ITS IMPACTS 15. Christiane Hipp and Hariolf Grupp (2005), 'Innovation in the Service Sector: The Demand for Service-Specific Innovation Measurement Concepts and Typologies', Research Policy, 34 (4), May, Ina Drejer (2004), 'Identifying Innovation in Surveys of Services: A Schumpeterian Perspective', Research Policy, 33 (3), April, Bruce S. Tether and Abdelouahid Tajar (2008), 'The Organisational- Cooperation Mode of Innovation and Its Prominence amongst European Service Firms', Research Policy, 37 (4), May, Giulio Cainelli, Rinaldo Evangelista and Maria Savona (2006), 'Innovation and Economic Performance in Services: A Firm-Level Analysis', Cambridge Journal of Economics, 30 (3), May, Faridah Djellal, Dominique Francoz, Gamal Gallouj, Fai'z Gallouj and Yves Jacquin (2003), 'Revising the Definition of Research and Development in the Light of the Specificities of Services', Science and Public Policy, 30 (6), December, Luis Rubalcaba, David Gago and Jorge Gallego (2010), 'On the Differences between Goods and Services Innovation', Journal of Innovation Economics, 1 (5), PART IV ORGANIZATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION 21. Christopher J. Easingwood (1986), 'New Product Development for Service Companies', Journal of Product Innovation Management, 3 (4), December, Ulrike de Brentani (1989), 'Success and Failure in New Industrial Services', Journal of Product Innovation Management, 6 (4), December, Jon Sundbo and Fai'z Gallouj (2000), 'Innovation as a Loosely Coupled System in Services', International Journal of Services Technology and Management, 1(1), Bo Edvardsson and Jan Olsson (1996), 'Key Concepts for New Service Development', Service Industries Journal, 16 (2), April,

4 vii 25. Jon Sundbo (1997), 'Management of Innovation in Services', Service Industries Journal, 17 (3), July, Mar ja Toivonen and Tiina Tuominen (2009), 'Emergence of Innovations in Services', Service Industries Journal, 29 (7), July, PART V KNOWLEDGE INTENSIVE BUSINESS SERVICES IN CLIENTS INNOVATION 27. John Bessant and Howard Rush (1995), 'Building Bridges for Innovation: The Role of Consultants in Technology Transfer', Research Policy, 24 (1), January, William J. Baumol (2002), 'Services as Leaders and the Leader of the Services', in Jean Gadrey and Fai'z Gallouj (eds), Productivity, Innovation and Knowledge in Services, Chapter 7, Cheltenham, UK and Northampton, MA, USA: Edward Elgar Publishing, Cristiano Antonelli (1998), 'Localized Technological Change, New Information Technology and the Knowledge-Based Economy: The European Evidence', Journal of Evolutionary Economics, 8 (2), July, Pim Den Hertog (2000), 'Knowledge-Intensive Business Services as Co-Producers of InnovationInternational Journal of Innovation Management, 4 (4), December, Jeremy Howells (2006), 'Intermediation and the Role of Intermediaries in Innovation', Research Policy, 35 (5), June, Emmanuel Muller and Andrea Zenker (2001),'Business Services as Actors of Knowledge Transformation: The Role of KIBS in Regional and National Innovation Systems', Research Policy, 30 (9), December, Simone Strambach (2008), 'Knowledge-Intensive Business Services (KIBS) as Drivers of Multilevel Knowledge Dynamics', International Journal of Services Technology and Management, 10 (2/3/4), Paul Windrum and Mark Tomlinson (1999), 'Knowledge-Intensive Services and International Competitiveness: A Four Country Comparison', Technology Analysis & Strategie Management, 11 (3), Peter Wood (2002), 'Knowledge-Intensive Services and Urban Innovativeness', Urban Studies, 39 (5-6), May, David Doloreux and Richard Shearmur (2012), 'Collaboration, Information and the Geography of Innovation in Knowledge Intensive Business Services', Journal of Economic Geography, 12 (1), January,

5 PART VI SERVICE INNOVATION BEYOND SERVICE SECTORS 37. Sandra Vandermerwe and Juan Rada (1988), 'Servitization of Business: Adding Value by Adding Services\ European Management Journal, 6 (4), Winter, Valerie Mathieu (2001), 'Service Strategies within the Manufacturing Sector: Benefits, Costs and Partnership', International Journal of Service Industry Management, 12 (5), Jeremy Howells (2004), 'Innovation, Consumption and Services: Encapsulation and the Combinatorial Role of Services', Service Industries Journal, 24 (1), January, James Brian Quinn, Thomas L. Doorley and Penny C. Paquette (1990), 'Beyond Products: Services-Based Strategy', Harvard Business Review, 68 (2), March-April, 58-60, P.W. Daniels and J.R. Bryson (2002), 'Manufacturing Services and Servicing Manufacturing: Knowledge-Based Cities and Changing Forms of Production', Urban Studies, 39 (5-6), May, PART VII INNOVATION IN SERVICES AND PUBLIC POLICY 42. Luis Rubalcaba (2006), 'Which Policy for Innovation in Services?', Science and Public Policy, 33 (10), December, BenoTt Desmarchelier, Faridah Djellal and Fai'z Gallouj (2013), 'Environmental Policies and Eco-Innovations by Service Firms: An Agent-Based Model', Technological Forecasting & Social Change, 80 (7), September, 1395^