HOCHTIEF Services: Cooperation within the Group

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1 HOCHTIEF Services: Cooperation within the Group Dr Heinz-Werner Grebe, Regional Manager North, Hamburg Capital Markets Day Hamburg, October 2008

2 HOCHTIEF Services Position within the HOCHTIEF Group HOCHTIEF Aktiengesellschaft Corporate Divisions HOCHTIEF Americas HOCHTIEF Asia Pacific HOCHTIEF Services HOCHTIEF Concessions HOCHTIEF Europe HOCHTIEF Real Estate HOCHTIEF Facility Management GmbH HOCHTIEF Energy Management GmbH Other project companies Domestic country-wide branch structure in Germany International division Bahrain, Greece, Ireland, Luxembourg, Poland, UK, Hungary, Switzerland Capital Markets Day, October

3 What is Facility Management? The spectrum of Facility Management services is wide: Integrated management of all activities associated with a property Monitoring of highly complex production processes Integrated service solutions specific to industrial sectors Execution and/or monitoring of individual services (technical, commercial and infrastructural services) Analysis and operational guidelines for existing and new properties Energy Management Capital Markets Day, October

4 Facts and figures HOCHTIEF Facility Management at a glance Year of establishment 1996 Registered office Essen Employees (2007) 5,500 Work done (2007) Managed building space Service portfolio Branches and segments Locations EUR 582m approx. 26 million square meters Integrated facility management and process support services Airports/Aviation, Automotive, Chemical/Pharmaceutical Industries Electronics/Semiconductors, Financial Service Providers/ Real Estate Investors, Healthcare, Public-Private Partnership (PPP), Sports Facilities Germany, Greece, Luxembourg, Ireland, UK, Poland, Hungary, Switzerland, Bahrain Capital Markets Day, October

5 HOCHTIEF Facility Management Presence in Germany Essen (Head office) Region Northwest Essen, Düsseldorf, Cologne Region Mid Frankfurt Region Southwest Böblingen, Augsburg North Hamburg Hannover Essen (Head office) Northwest Düsseldorf Cologne Mid Frankfurt Erfurt Southeast Erlangen Northeast Berlin Nurnberg Southwest Augsburg Böblingen South Munich Leipzig Dresden Region North Hamburg, Hannover, Bremen, Paderborn, Kassel Region Northeast Berlin, Dresden, Erfurt, Leipzig Region Southeast Nurnberg, Erlangen Region South Munich Capital Markets Day, October

6 HOCHTIEF strategy Planning Finance Build Operate HTFM/HTEM Cooperation within HTP/HTC/ PPP/HT.. HTFM/HTEM Cooperation within HTP/HTC/ PPP/HT.. HTFM/HTEM Cooperation within HTP/HTC/ PPP/HT.. HTFM/ HTEM Cooperation within HTP/HTC/ PPP/HT.. HTFM: HOCHTIEF Facility Management; HTEM: HOCHTIEF Energy Management; HTP: HOCHTIEF Projektentwicklung; HTC: HOCHTIEF Construction Capital Markets Day, October

7 Impact on total costs during the life cycle of a building Costs Impact of the cost structure Cumulated lifecycle costs Potential of cost savings -10 % -20 % -30 % approx. 15% Idea/concept/ investment Planning Construction Operation time Target: reduce running costs Involvement of FM already during concept & planning phase creates large savings potential After approx. 7 to 8 years cumulated operational costs > investment costs Capital Markets Day, October

8 Idea/Planning phase Involvement of HOCHTIEF FM Planning the relevant operational activities in the technical, infrastructure and energy sections Optimizing the Investment Costs Creation of Energy Guidelines Contracting Performance contracting Energy supply contracting Full-service contracting Energy Services Procurement management Meter management / invoicing Definition of Operational Guidelines Forecasting of Running Costs Target: Reduce running costs during the planning phase Increase profitability of the property Capital Markets Day, October

9 Construction phase Involvement of HOCHTIEF FM Consulting and Controlling during the construction for relevant operational tasks Check planning work during construction Monitoring the changes of the planning and evaluating potential impact on the operations Definition of basic requirements for Facility Management (e.g. digital facility space plan) Reduction of FM start-up phase between end of construction / beginning of HOCHTIEF FM performance Capital Markets Day, October

10 Construction phase: Facility space plan Advantages of the implementation of a facility space plan: Compilation of a register of the buildings / facilities and associated technical / engineering information Support planning before and during construction period Create common database for all parties involved in the project Data transfer to update CAFM system Data capturing from, and verification against, CAD drawings Uniform labeling of rooms and technical equipment Information is presented in either hierarchical or list views Project specific reports CAFM: Computer added Facility Management; CAD: Computer added design Capital Markets Day, October

11 Operation phase Technical Facility Management i.e. Building Management System, Air-conditioning, Security systems, Fire Protection, Energy Supply, Access Control, Roof, Facade and Logistics. 24/7!! Energy Management Budgeting and Controlling Minor Construction measures: Tenant specified alterations Renovations Refurbishments Infrastructural Facility Management i.e. Reception, Switchboard, Cleaning, Caretaker, Mail Services, Security and Access Control, Landscaping Capital Markets Day, October

12 Selected cooperation examples Neuenkirchen-Vörden Marco Polo Tower, Hamburg CR 16, Hamburg Project Development: HOCHTIEF Projektentwicklung Owner: HOCHTIEF Projektentwicklung Facility information: Site area: 44,000 m² Building type: Warehouse Project Development: HOCHTIEF Projektentwicklung Owner: HOCHTIEF Projektentwicklung Facility information: Site area: 10,000 m² Building type: Housing Project Development: BIG Bau/HOCHTIEF Construction Facility information: Site area: 23,000 m² Building type: Office and Housing Services provided by HOCHTIEF FM: Operational Guidelines / Standards Cost Analysis / Forecasts Scope of Work FM Capital Markets Day, October

13 Selected cooperation examples Lindley-Carrée, Hamburg Quartier 21, Hamburg Project Development: HOCHTIEF Projektentwicklung Project Development: Hamburg Team / HOCHTIEF Projektentwicklung Owner: HOCHTIEF Projektentwicklung Facility information: Site area: 24,500 m² Building type: Office Owner: Proj.Ges. Parkensemble Facility information: Site area: 24,500 m² Building types: Mix use Services provided by HOCHTIEF FM: Operational Standards Cost Analysis / Forecast Capital Markets Day, October

14 Other references HOCHTIEF Services, Hamburg branch Color Line Arena, Hamburg Daimler AG, Mercedes-Benz Werk Bremen Deutsche Lufthansa AG Lufthansa Basis Hamburg Facility information: Site area: ca. 40,000 m² Seating places: 16,000 Building type: Multi Purpose arena Performance: Technical Operations, Maintenance, Utility supply, Planning of technical Maintenance, Ice conditioning, Event support Facility information: Site area: 600,000 m² Building type: Production Plant Performance: Operation and maintenance of all assets, Process Measuring and control technology, Heat supply, doors and gates, Electrical installation, Roof and facades, Smoke and fire protection, Service of systems in three shifts Facility information: 250 acres, 85 buildings Site area: ca. 500,000 m² Building type: Hangars and service buildings, Performance: Maintenance of building related techniques, Maintenance of plant and machinery equipment, Full waster disposal services, Cleaning and winter related services; 180 HOCHTIEF employees on site Capital Markets Day, October

15 to sum it up: Supporting optimization of investment costs, advice on construction execution planning and technical building equipment Optimization of operating / running costs (such as energy, maintenance, security, cleaning, etc.) Providing operational cost estimates as input for investors decisions (forecast of running costs) Cost / benefit analysis for reinvestment decisions during operations (technical equipment etc.) Continuous building documentation during life cycle, to enable property valuation Sustaining high property value for investor through top class FM services Capital Markets Day, October

16 We raise the bar in the field of quality. Ongoing optimization of services by assessing the performance of our suppliers Structured reporting system documents our work and the availability of technical facilities Competent staff due to continuous staff development and training Special safety thanks to in-house team of experts for the safety of buildings, assets and staff Capital Markets Day, October

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