RJSS. Relationship between Self-management with Conflict management in Sport Managers of West Azerbaijan province
|
|
- Annabella Lynch
- 7 years ago
- Views:
Transcription
1 Relationship between Self-management with Conflict management in Sport Managers of West Azerbaijan province RJSS RESEARCH JOURNAL OF SPORT SCIENCES Vol 4 (6): ISSN: Copyright 2016 Asghar Ghosiyan 1*, Farokh Lega Najafzadeh 2 1 Department of Physical Education, Malekan Branch, Islamic Azad University, Malekan, Iran 2 Assistance Professor, Department Of Physical Education, Malekan Branch, Islamic Azad University, Malekan, Iran * Corresponding Author asghar.ghosiyan1980@gmail.com ABSTRACT The purpose of this study is the relationship between self - management with conflict management in West Azerbaijan Province. In order to achieve this goal, the management and staff of Youth and Sports Department of the West Azerbaijan Province were used as population. For this purpose, from Managers 80 subjects were selected as sample managers. In this study, to measure the variables and data collection was used 3 questionnaires: personal information questionnaire, Robbins conflict questionnaire, self-management questionnaire from Houghton & Nek and performance questionnaire. Cronbach's alpha was used to verify the reliability of questionnaires with the reliability coefficient of self-management 0.95, conflict management. In order to normalize the data Kolmogorov-Smirnov test was used. For analysis the data descriptive (the distribution tables, diagrams) and inferential statistics (Pearson correlation coefficient for the relationship between variables and results of multiple regressions due to several significant predictors of a variable criterion) were used. For data analysis, SPSS 18 statistical software was used. The significance level for all tests was set at P The results showed that there are significant relationship between problem-solving styles (cooperation, reconciliation), non-opposing style (avoidance, compromise) and control style (competitive) of sports managers with conflict management in West Azerbaijan province. KEYWORDS Self-management, Conflict Management, Sport, Managers. INTRODUCTION In today`s world of sport, physical training is not the only key to achieve success and the highest performance. Conflict is a phenomenon in which positive and negative effects on the performance of individuals and organizations. Proper and effective use of conflict and improve the performance of the organization is to promote performance and health and non-effective use of that, reduce the performance and create conflict and tension in the organization (Robbins, 1996).Ability to deal with the conflict and its important role in the success of the organization's managers has creative roles. If conflicts are constructive, creative and new ideas are triggered constructive change and innovation and developments in the field and provide and ultimately help management to gain their provide and ultimately help management to gain their goals (Shamaila, 2012). Conflict is a natural part of our daily lives; it is a fact with which men have been faced all through their history, and unfortunately, because of not properly managing their conflicts, they have most often come up in the form of fierce contradictions and hostilities. That is why nowadays most people disparage conflict as something negative 163
2 in their lives.basically, however, conflict is a kind of knowing effort intended by A for deactivating the efforts of B. It is, of course, done by barring the way of B so that he or she might feel exhausted in the ways toward their goals, or it can add to the advantages of A instead (Robbins, 1998). Conflict comes about when two or more people come into clash with each other because of difference in their needs, wants, aims and values. It is an indispensable part of team works which, if not properly managed, can affect the failure or even the success of a team (Tjosvold & Sun, 2006)." When, in a conflict, one side is strongly after satisfying his own needs and ignores those of the opposite side, or shows barely any effort for meeting the wants of the opposite party, he has, in fact, moved toward the style that is oriented toward competition (Fakhimi, 2002). The avoidance or resignation style involves a lack of cooperation and being creditor.when one of the parties involved does not to take care of their interests and desires of either itself or the other one involved, it tends toward the avoidance or resignation style, that is, they simply ignore their conflict (Izadi, 2000). Respect and consideration for those of the opponent (Alvani, 2004). This style is focused more on conflict resolution through cooperation (Gross & Guerrero, 2000). Conflict is viewed as natural due to life s uncertainty. Conflict is good and necessary because conflict can stimulate innovative thinking when it is managed in the right way. Lacking conflict, thoughts and actions are performed because they are habitual. Conflict allows an examination of the necessity of these thoughts and actions. The third assumption points out that people find it easier to live with unresolved misunderstanding than facing the fact that fundamental differences do exist, they demand recognition and appropriate management (Fontaine, 2011). Working in an organization means to be involved in a conflict, as people working together have various personalities and different views on life. Consequently, they can t avoid conflicts in the workplace. During the past 25 years, organizations have changed, so did their attitude to conflict management. Companies try to adopt a strategic approach to managing organizational conflicts (Aula & Siira, 2010). Intragroup conflict - is the conflict within an internal group, team or department. This type of conflict involves more than one person within a group (Morgan, 2012). The manager can try to resolve the problem through problem solving tactics or following an internal dispute resolution process. Sometimes a facilitator can be useful to help discuss issues of conflict and related concerns. Such types of conflicts should be solved quickly as if problem continues it can destroy the organization (Green, 2012). The differences between these two types of conflict are not in their sources but in the manner in which each of them is expressed. In constructive conflict, each party resists attacking the other. Instead, both sides take part in thoughtful discussion. They listen to each other s point of view, and try to find mutually beneficial solutions. By contrast, in dysfunctional conflict both parties are involved in confrontation which doesn t lead to any beneficial solution (Whetten & Cameron, 2012). Jordan research results (2006) showed that Leaders with high emotional intelligence in dealing with conflict tend to choose the collaborative way. The present study describes the emotional intelligence and conflict management strategies in physical education experts. Studies done by Naghizadeh et al (2011) show that, from the viewpoints of coaches and players, collaboration style of conflict management has significant positive effects on team effectiveness, while competition has negative effect on team effectiveness. Alpar et al (2000) state that compared to the competition-oriented style, collaboration style in directing the conflicts makes the performance of the teams more efficient. Hensel et al. (2006) in their study conclude that there is a meaningful relationship between conflict and organizational effectiveness. Ghafarzadeh (1996) has concluded in his study that among the conflict management styles, managers most often follow the collaboration style after which such other styles as agreement, reconciliation, avoidance and domination are followed, respectively. Iranzadeh et al (2012) in their study, demonstrate that there are no significant relationship between the avoidance and cooperation styles and the creativity of the personnel. Mozafari et al (2012) in their study concluded that in order to become familiar with the advantages and disadvantages of each of the coaches of conflict management strategies in this regard, they must be given the necessary training. 164
3 MATERIALS AND METHODS This research has the purpose of application of applied research that is descriptive-correlation and the ways of collecting data. In order to achieve this goal, the management and staff of Youth and Sports Department of the West Azerbaijan Province were used as population. For this purpose, 103 employees were selected, according to Morgan's table with using simple random sampling. Managers also due to the low population, all 80 subjects were selected as sample managers. In this study, to measure the variables and data collection was used four questionnaires: personal information questionnaire, Robbins conflict questionnaire, self-management questionnaire from Houghton & Nek and performance questionnaire. Cronbach's alpha was used to verify the reliability of questionnaires with conflict management 0.83 and performance Robbins, conflict management questionnaire The questionnaire included 30 years in the form of a 7 point scale by Robbins (1998) is set. His questionnaire was designed to help you identify your preferred style of conflict resolution. 30 simple questions. Respond to each question by "clicking" on the answer that you think best describes your preferred style for handling differences or conflicts between our self and others. There are no right or better answers. Each style is good in its own way. When you have finished answering the questions, "click" on the SUBMIT at to receive an analysis of your approach to managing conflict. Standard self-management Questionnaire (Houghton, and Neck, 2002) The questionnaire contains 34 questions, and questions based on the whole five-point Likert questionnaire were designed. For analysis the data descriptive (the distribution tables, diagrams) and inferential statistics (Pearson correlation coefficient for the relationship between variables and results of multiple regressions due to several significant predictors of a variable criterion) were used. For data analysis, SPSS 18 statistical software was used. The significance level for all tests was set at P RESULTS Table 1. Distribution of Managers by gender. Sex N Percent Man Female Total As Table 1 shows, of the 80 samples, 65 males and 15 females equal to percent to percent is equivalent to: the number of male employees more. Table 2. Comparison of mean scores with self-management assumed mean. Indicators mean SD t p Personal goal Encouraged Self Spanking introspection Self-help Focus on natural rewards Visualize successful performance Soliloquy Evaluation beliefs and assumptions
4 Results Table 2 shows, Personal goal, Encouraged, Self Spanking,introspection, Self-help, Focus on natural rewards, Visualize successful performance, Soliloquy and Evaluation beliefs and assumptions, in p 0.05 was significantly more than the average level was so above components. Table 3. Kolmogorov-Smirnov conflict management indicators. Indicators of Conflict N Kolmogorov-Smirnov (z) p Management Sacrifice style Compromise style Cooperation style Avoidance style Competitive style As Table 3 shows, Z values observed for all variables in level (p= 0.05) of is smaller than the critical value table And therefore Zero hypothesis and research hypothesis is confirmed. Table 4. Multiple regression Factor problem-solving styles (cooperation, compromise) sports managers. Indicators problem-solving styles (cooperation, compromise) managers N df F P Results table 5 shows between style avoidance (avoidance, compromise) West Azerbaijan province and sport managers there is a significant relationship. Table 5. Multiple regression factor between style avoidance (avoidance, compromise) sports managers with staff management. Indicators Style avoidance (avoidance, compromise) staff management N df F P Results table 6 shows Between Control style (competitive) sports managers West Azerbaijan province and Self-management there is a significant relationship. Table 6. The correlation coefficient between Control Style (Competition) with Self-management. correlation coefficient Self-management r p N Control Style (Competition) Table 6 shows Results that the correlation coefficient between Control styles (Competition) with Selfmanagement In the p 0.05 there is a significant relationship. DISCUSSION AND CONCLUSION Managers of organizations with good practices in dealing with conflict can increase staff efficiency and effectiveness of their organizations (Geber, 2004). Data analyzing shows that the compromise style is Comparison of mean scores with self-management assumed mean (Personal goal (0.000), Encouraged 166
5 (0.031), Self Spanking (0.012), introspection (0.015), Self-help (0.022), Focus on natural rewards (0.011), Visualize successful performance (0.001), Soliloquy (0.003) and Evaluation beliefs and assumptions (0.000). Our results first showed that there was to be seen a significant inverse. Conflict comes about when two or more people come into clash with each other because of difference in their needs, wants, aims and values. It is an indispensable part of team works which, if not properly managed, can affect the failure or even the success of a team (Tjosvold & Sun, 2006)." Such results, together with ours, prove that competition style has a negative effect on team effectiveness. That is to say, the more the coach may apply the competition style against conflict situations, the more team effectiveness would deteriorate. Our results also proved that there was a meaningful relation, multiple regression Factor problem-solving styles (cooperation, compromise) sports managers (p= 0.03). This finding of our study also agrees with those of Morgan, (2012), Shamaila et al. (2012), Green, (2012), Jordan (2006), Tjosvold (2006), Naghizadeh et al (2011) and Anit et al (2009). In such situations, the parties involved are firm in their attempts toward the intended goals while seeking collaboration with each other and care for the interests of each other. In other words, they employ a win-win strategy for overcoming the conflicts. This is by far better than the other two styles. Our findings also show that there is a meaningful relation between multiple regression factors between style avoidance (avoidance, compromise) sports managers with staff management (p= 0.000). with results from the studies of Richard (1997), and Naghizadeh (2011), though it does not conform to those of Shamiala et al. (2012). Alpar et al (2000) state that compared to the competition-oriented style, collaboration style in directing the conflicts makes the performance of the teams more efficient. Hensel et al. (2006) in their study conclude that there is a meaningful relationship between conflict and organizational effectiveness. Ghafarzadeh (1996) has concluded in his study that among the conflict management styles, managers most often follow the collaboration style after which such other styles as agreement, reconciliation, avoidance and domination are followed, respectively. Iranzadeh et al (2012). Considering the results from this study, we can conclude that collaboration style is the best and most effective one for facing and overcoming conflicts. Applications of this style can enhance the effectiveness and efficiency. While the competition style, used in the same situations, leaves corruptive effects on the efficiency. Most managers are satisfied with the level of work performance of their employees, but still they have some conflicts. Personality conflicts are the most common source for the conflict situations in Icelandic organizations. The managers are not particularly familiar with the Conflict resolution techniques some of them preferred to skip the questions. Almost half of the respondents refused to answer what conflict resolution skills they think are important for the managers. In the next chapter the results will be discussed more in details and the recommendations will be developed. Most of the organizations have Interpersonal (the sources of this conflict can be personal dislikes or personality differences) and Intergroup conflict (the conflict within a group or department). Conflict of interest The authors declare no conflict of interest REFERENCES Alvani M, General Manager. Edition31. Tehran. Postedney. Iran. Aula P, Siira K, Organizational Communication and Conflict Management Systems. Nordicom Review. 31(1). PP: Fakhimi F, Stress and Coping with Conflict in Organizations. Tehran. Publication of fresh air. Iran. Fontaine P, Just As Many Foreigners Coming to Iceland as Leaving. Reykjavik:The Reykjavik Gpapevine. Available from Coming-To-Iceland-As-Leaving Geber G, Measuring emotional intelligence: Common ground andcontroversy. Nova Science Publishers. Inc. New York. PP: Ghafarzadeh M, A Study of the Relation between Mangers Views toward Conflict Management and it s Use by Them. MA dissertation. Allameh Taba Tabai University. Tehran. Iran. 167
6 Green CH, Examples of Four Types of Conflict. Human Resources. Retrieved February 25. from Gross MA, Guerrero LK, Managing Conflict appropriately and effectively: An application of the competence model to Rahim's organizational conflict styles. The International journal of conflict Management. 11(3). PP: Hensel PR, Mc.L Mitchell S, Sowers TE, Conflict Management of Riparian Dispute. Political geography. 25. PP: Houghton JD, Neck CP, The Revised self-leadership questionnaire: Testing a hierarchical factor structure for self-leadership. Journal of Managerial Psychology. 17. PP: Iranzadeh S, The relationship between conflict management styles and employee creativity in Islamic Azad University of Tabriz. Beyond Management. 20. PP: Izadi YA, Conflict Management. Tehran: Imam Hussein University Press. Iran. Jordan JP, Neal MA, Emotion intelligence. Emotional. Morgan R, What is Interorganizational Culture. Human Resources. Retrieved February 25. Mozafari AA, Rohi HR, Saatchian V, Kalani A, The relationship between emotional intelligence. conflict and team ports coaches Province Azerbaijan sharghi. Sport Management. 13. PP: Naghizadeh BA, Asadi A, Goudarzi M, Sajadi N, The Relation between Conflict Type, Conflict Management Style and the Effectiveness of Volleyball Teams of Iran Premier League. Sports Management Journal. No. 5. PP: Robbins S, Organizational Behavior. 9th edition. San Diego State University Prentice Hall International. (Inc). Robbins SP, Organizational Behavior. Concept, Controversies. Applications Eight Edition. Prentice- Hall International New Jersey. Shamaila G, Habib-ur- R, SyedaFarheen BZ, Impact of Conflict Management Styles on Team Effectiveness in Textile Sector of Pakistan. International Journal of Business and Management. 7(3). PP: Tjosvold D, Law K, Sun H, Effectiveness of Chinese teams: The role conflict types and conflict management approaches. Management and organization review. 2(2). PP: Whetten DA, Cameron KS, Managing Power and Conflict in the Workplace. Introduction to International Organizational Behavior. Retrieved 25 February. from 168
How To Find Out If A Manager Is Happy At Work
Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz Kazem Zare 1, 2, Hamid Janani 1, 2* RJSS RESEARCH JOURNAL OF Vol 3 (2): 45-50 http://www.rjssjournal.com
More informationConflict management strategy of sport teacher and its influence on student athletic motivation of schools in Gorgan City
Available online at www.pelagiaresearchlibrary.com European Journal of Experimental Biology, 2013, 3(2):420-424 ISSN: 2248 9215 CODEN (USA): EJEBAU Conflict management strategy of sport teacher and its
More informationINVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY
INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY *Farshad Tojari 1 and Behzad Divkan 2 1 Department of Physical Education, Tehran Central Branch,
More informationThe Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State)
International Journal of Basic Sciences & Applied Research. Vol., 3 (SP), 316-320, 2014 Available online at http://www.isicenter.org ISSN 2147-3749 2014 The Study of Relationship between Customer Relationship
More informationJ. Appl. Environ. Biol. Sci., 4(3)253-260, 2014. 2014, TextRoad Publication
J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014 2014, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Investigation of the Influence of Human
More informationExamining the Relationship between Emotional Intelligence and Brokerage Firms Performance in Tehran Stock Exchange
International Research Journal of Applied and Basic Sciences. Vol., 3 (4), 886-890, 2012 Available online at http://www. irjabs.com ISSN 2251-838X 2012 Examining the Relationship between Emotional Intelligence
More informationJ. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication
2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Evaluation of the Impact of Change Management Dimensions on Increasing Organizational
More informationAnalysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province
Modern Applied Science; Vol. 10, No. 6; 2016 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Analysis of the Relationship between Strategic Management and Human Resources
More information*Author for Correspondence. Keywords: Information Technology, Knowledge Management, Managers and Employees Productivity of Youth and Sport Departments
THE RELATIONSHIP BETWEEN INFORMATION TECHNOLOGY AND KNOWLEDGE MANAGEMENT AND THE PRODUCTIVITY OF MANAGERS AND EMPLOYEES IN YOUTH AND SPORTS DEPARTMENTS OF EAST AZERBAIJAN PROVINCE Anghooti Vahid 1,2 and
More informationThe Impact of Marketing Mix on Brand Equity of Sneakers
The Impact of Marketing Mix on Brand Equity of Sneakers Rasool Zabetian 1, Ali Benesbordi 2, Khalil Tari Gholi 3 Abstract This study aimed to investigate the impact of selected elements of the marketing
More informationInvestigating the Relationship between Organizational Environment and Productivity of Organizational Managers
Euro-Asian Journal of Economics and Finance ISSN: 2310-0184 Volume: 1, Issue: 1 (October 2013), Pages: 51-62 2013 Academy of Business & Scientific Research http://www.absronline.org/eajef Investigating
More informationThe Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful
International Journal On New Trends In Education And Literature Vol 1, No 6, Feb. 2015 http://www.ijnteljournal.com The Relationship between Knowledge Management Elements and Organizational Learning among
More informationRelationship between negotiation strategies and emotional intelligence of Iranian sport federations officials
Available online at www.pelagiaresearchlibrary.com European Journal of Experimental Biology, 2013, 3(3):382-388 ISSN: 2248 9215 CODEN (USA): EJEBAU Relationship between negotiation strategies and emotional
More informationDAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b
Indian J.Sci.Res. 7 (1): 687-691, 014 ISSN: 0976-876 (Print) ISSN: 50-0138(Online) ELECTRONIC SYSTEM OF HUMAN RESOURCE MANAGEMENT AND EXERCISE OF LEADERSHIP IN HUMAN RESOURCES: A CASE STUDY OF AMIRALMOMENIN
More informationThe Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province
The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province Mohammad Taleghani 1, Esmaeil Malek Akhlagh 2, Mohammad Ali Salimi 3* 1 Department
More informationThe Relationship between Service Quality and Perceived Value with Customer Loyalty and Aerobic Fitness Clubs in Tabriz
2015; 1(6): 69-73 P-ISSN: 2394-1685 E-ISSN: 2394-1693 Impact Factor (ISRA): 4.69 IJPESH 2015; 1(6): 69-73 2015 IJPESH www.kheljournal.com Received: 07-05-2015 Accepted: 09-06-2015 Mohammad Rahim Najafzadeh
More informationThe Pathology of In-service Training Courses of Dezful's Elementary Schools Teachers Based on the CIPP Model
International Journal On New Trends In Education And Literature Vol 1, No 7, March 2015 http://www.ijnteljournal.com The Pathology of In-service Training Courses of Dezful's Elementary Efat zaresenjary
More informationThe Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan
The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan Dr. Shahram Gilaninia 1. Dr. Bijan Shafiei 2. Rashid Shadab 3 1. Department of Industrial Management,
More informationThe Relationship between Performance Management and Job Motivation of the Staff Working in Petrochemical Company
International Journal of Psychology and Behavioral Research. Vol., 3(6), 620-625, 2014 Available online at http:// www. ijpbrjournal.com ISSN 2322-4002 2014 Victor Quest Publications The Relationship between
More informationINVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE)
INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE) Taher jafare PhD student of human resource management, Shakhes-Pajooh
More informationwww.engineerspress.com
www.engineerspress.com Volume: 1 Issue: 6 Pages: 101-112 Analyzing the Effects of Electronic Human Resource Management on the Talent Management Strategies (Medical University of Isfahan as a Case Study)
More informationStudy of Entrepreneurship Characteristics among Physical Education Students and Effect of University s Courses on its Development
International Journal of Sport Studies. Vol., 3 (1), 67-73, 2013 Available online at http: www.ijssjournal.com ISSN 2251-7502 2012 VictorQuest Publications Study of Entrepreneurship Characteristics among
More informationSCIENCE ROAD JOURNAL
SCIENCE ROAD Journal SCIENCE ROAD JOURNAL Year: 2015 Volume: 03 Issue: 03 Pages: 278-285 Analyzing the impact of knowledge management on the success of customer communications with intermediary role of
More informationINVESTIGATING THE EFFECTIVENESS OF POSITIVE PSYCHOLOGY TRAINING ON INCREASED HARDINESS AND PSYCHOLOGICAL WELL-BEING
INVESTIGATING THE EFFECTIVENESS OF POSITIVE PSYCHOLOGY TRAINING ON INCREASED HARDINESS AND PSYCHOLOGICAL WELL-BEING *Zahra Gholami Ghareh Shiran 1, Ghodsi Ahghar 2, Afshin Ahramiyan 3, Afsaneh Boostan
More informationAbstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem
The Impact of Public Relations Performances on Market Share of Firms (Case Study: Power Battery Manufacturing In Isfahan) Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 1,2 Associate
More informationThe Relationship between Emotional Intelligence and Conflict Management Styles among Teachers MAJID ALIASGARI FARZANEH FARZADNIA
The Relationship between Emotional Intelligence and Conflict Management Styles among Teachers MAJID ALIASGARI PHD, DEPARTMENT OF CURRICULUM STUDY, KHARAZMI UNIVERSITY, TEHRAN, ISLAMIC REPUBLIC OF IRAN
More informationSurveying the relationship between social reporting and commercial performance in Tehran Exchange
Surveying the relationship between social reporting and in Tehran Exchange RobabShahbazi, AzimAslani (PhD), HabibEbrahimpur(PhD) 1 Department of Accounting, Science and research Branch, Islamic Azad University,
More informationInvestigating the Effect of Electronic Banking Communications on Banks Financial Resources in Urmia Melli Bank Branches
International Research Journal of Applied and Basic Sciences 2015 Available online at www.irjabs.com ISSN 2251-838X / Vol, 9 (2): 189-194 Science Explorer Publications Investigating the Effect of Electronic
More informationWhat was the impact for you? For the patient? How did it turn out? How has this helped you in your job? What was the result?
EXAMPLE VALUE BASED INTERVIEW QUESTIONS VALUE LEADING QUESTION FOLLOW UP QUESTIONS KEY CRITERIA Compassion Give me an example of a time when you were particularly perceptive regarding a Describe what you
More informationThe Wisconsin Comprehensive School Counseling Model Student Content Standards. Student Content Standards
The Wisconsin Comprehensive School Counseling Model Student Content Standards The Wisconsin Comprehensive School Counseling Model builds the content of developmental school counseling programs around nine
More informationThe effect of Organizational Intelligence and Organizational Learning on Performance of staff in Ministry of Petroleum
International Journal of Education and Applied Sciences Volume, Number 2, 3-20, July 204 http://www.injoeas.com ISSN: 2345-6728 The effect of Organizational Intelligence and Organizational Learning on
More informationThe relationship between emotional intelligence and school management
Available Online at http://iassr.org/journal 2013 (c) EJRE published by International Association of Social Science Research - IASSR ISSN: 2147-6284 European Journal of Research on Education, 2013, 1(1),
More informationA Survey of the Relationship between Quality of Work Life and Customer Relationship Management (Case Study: Keshavarzi Bank Branches of Kermanshah)
ORIGINAL ARTICLE Received 15 Oct. 2012 Accepted 30 Dec. 2012 2012, Scienceline Publication www.science-line.com Asian Journal of Social and Economic Sciences Asian J. Soc. Econ. Sci. 1(1): 18-22, 2012
More informationThe Effect of Information Technology (IT) Support on Innovations Concepts: A study of Textile Sector in Pakistan
The Effect of Information Technology (IT) Support on Innovations Concepts: A study of Textile Sector in Pakistan Abstract Muhammad Mohsin MBA (Quality Management), Govt College University Faisalabad, Pakistan
More informationAN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE)
Indian Journal of Fundamental and Applied Life Sciences ISS: 223 6345 (Online) An Open Access, Online International Journal Available at www.cibtech.org/sp.ed/jls/204/04/jls.htm 204 Vol. 4 (S4), pp. 365-37/Rezaee
More informationKuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012
INVESTIGATE THE RELATIONSHIP BETWEEN READINESS LEVEL MANAGERS TO IMPLEMENT TOTAL QUALITY MANAGEMENT WITH ORGANIZATIONAL CULTURE AND EFFECTIVENESS OF MANAGERS (Case study: managers of Islamic Azad University
More informationIMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN
IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1 Department
More informationComparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County
International Journal of Humanities and Social Science Vol. 2 No. 18; October 2012 Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County Dr. Javad Mehrabi Department
More informationA STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES
A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES Zahra Khoshiman and *Farshid Namamian Department of Business Management,
More informationROLE OF EMPLOYEE ENGAGEMENT IN BUILDING JOB SATISFACTION AMONG EMPLOYEES OF AUTOMOTIVE INDUSTRIES IN INDIA
International Journal of Human Resource Management and Research (IJHRMR) ISSN 2249-6874 Vol. 3, Issue 1, Mar 2013, 1-6 TJPRC Pvt. Ltd. ROLE OF EMPLOYEE ENGAGEMENT IN BUILDING JOB SATISFACTION AMONG EMPLOYEES
More informationThe Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry
World Applied Sciences Journal 15 (9): 1344-1348, 2011 ISSN 1818-4952 IDOSI Publications, 2011 The Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry
More informationThe importance of using marketing information systems in five stars hotels working in Jordan: An empirical study
International Journal of Business Management and Administration Vol. 4(3), pp. 044-053, May 2015 Available online at http://academeresearchjournals.org/journal/ijbma ISSN 2327-3100 2015 Academe Research
More informationMAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220
Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin
More informationThe Relationship between Participative Management and Job Attitudes of Employees of National Olympics and Paralympics Academy of Iran
The Relationship between Management and Job Attitudes of Employees of National Olympics and Paralympics Academy of Iran Abstract Bita Asadi Kenari (M.A) University of Shomal-Iran M. Karimi Alavijeh (M.A)
More informationInfluential Factors Affecting Organizational Managers Financial Decision-Making Process
Bulletin of Environment, Pharmacology and Life Sciences Bull. Env. Pharmacol. Life Sci., Vol 2 (2) ovember 203: 04-09 203 Academy for Environment and Life Sciences, India Online ISS 2277-808 Journal s
More informationEffective Factors Influencing on the Implementation of Knowledge Management in the Agricultural Bank of Qom Province
International Journal of Agricultural Management and Development (IJAMAD) Available online on: www.ijamad.iaurasht.ac.ir ISSN: 2159-5852 (Print) ISSN:2159-5860 (Online) Effective Factors Influencing on
More informationThe Role of Integrated Marketing Communications (IMC) in Absorbing Tourists: A Case Study in Kish Island
The Role of Integrated Marketing Communications (IMC) in Absorbing Tourists: A Case Study in Kish Island Nazanin Sadat Fatehi Department of Tourism Management, University of Tehran, International campus,
More informationFactors Affecting Demand Management in the Supply Chain (Case Study: Kermanshah Province's manufacturing and distributing companies)
International Journal of Agriculture and Crop Sciences. Available online at www.ijagcs.com IJACS/2013/6-14/994-999 ISSN 2227-670X 2013 IJACS Journal Factors Affecting Demand Management in the Supply Chain
More informationRelationship between Qualities of Work Life of Employees Crescent Province to Improve Customer Relationship Management
Relationship between Qualities of Work Life of Employees Crescent Province to Improve Customer Relationship Management MarziehVahidi Roodpishi 1, KeyvanVahidy Rodpysh 2 1. MA Student of Financial Business
More informationHYPOTHESIS TESTING: CONFIDENCE INTERVALS, T-TESTS, ANOVAS, AND REGRESSION
HYPOTHESIS TESTING: CONFIDENCE INTERVALS, T-TESTS, ANOVAS, AND REGRESSION HOD 2990 10 November 2010 Lecture Background This is a lightning speed summary of introductory statistical methods for senior undergraduate
More informationPROFESSIONAL SATISFACTION OF TEACHERS FROM KINDERGARTEN. PRELIMINARY STUDY
Volume 7, Volume 4, 2014 PROFESSIONAL SATISFACTION OF TEACHERS FROM KINDERGARTEN. PRELIMINARY STUDY Valerica Anghelache Abstract. Professional development is a topic of great interest for all those who
More informationTechnological Attitude and Academic Achievement of Physics Students in Secondary Schools (Pp. 150-157)
An International Multi-Disciplinary Journal, Ethiopia Vol. 4 (3a) July, 2010 ISSN 1994-9057 (Print) ISSN 2070-0083 (Online) Technological Attitude and Academic Achievement of Physics Students in Secondary
More informationThe Influence of Stressful Life Events of College Students on Subjective Well-Being: The Mediation Effect of the Operational Effectiveness
Open Journal of Social Sciences, 2016, 4, 70-76 Published Online June 2016 in SciRes. http://www.scirp.org/journal/jss http://dx.doi.org/10.4236/jss.2016.46008 The Influence of Stressful Life Events of
More informationDetermining the Competencies of Sports Event Managers
Journal of Faculty of Physical Education, University of Tehran 1 Determining the Competencies of Sports Event Managers Navid Asadi 1 - Seyyed Nasrollah Sajjadi 2 - Mahmood Goudarzi 3 - Aram Moradi 4 1.
More informationImpact of Human Resource Practices on Employees Productivity A Comparative Study between Public and Private Banks in India
International Journal of Trade and Commerce-IIARTC January-June 2012, Volume 1, No. 1, pp. 142-148 ISSN-2277-5811 SGSR. (www.sgsrjournals.com) All right reserved. Impact of Human Resource Practices on
More informationAn Evaluation of Bank Customer Satisfaction in Pakistan, Case of Conventional Banks
An Evaluation of Bank Satisfaction in Pakistan, Case of Conventional Banks Haroon Rasheed Management School, Wuhan University of Technology 205-Loushi Road, Wuhan P.R China 4300070 Wang Aimin Management
More informationRelationship between Working Conditions and Job Satisfaction: The Case of Croatian Shipbuilding Company
International Journal of Business and Social Science Vol. 4 o. 2; February 2013 Relationship between Working Conditions and Job : The Case of Croatian Shipbuilding Company Danica Bakotić, PhD Assistant
More informationA Study of on the Job Training Effectiveness: Empirical Evidence of Iran
International Journal of Business and Management November, 2009 A Study of on the Job Training Effectiveness: Empirical Evidence of Iran Mehrdad Alipour Assistant Prof. Management Department, Zanjan Branch,
More informationSurvey of the relation of Customer Value with CRM function. (Case study of Cement Factory of Hormozgan)
2011 3rd International Conference on Information and Financial Engineering IPEDR vol.12 (2011) (2011) IACSIT Press, Singapore Survey of the relation of Customer Value with CRM function (Case study of Cement
More informationMAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 860-867
The Relationship between Customer Relationship Management and Market Oriented Approach and Market Performance (Case Study: Internet companies in Tehran) Peyman Shiroui *1 and Hossein Boudaghi khajeh Noubar
More informationEffectiveness of positive psychology training in the increase of hardiness of female headed households
Effectiveness of positive psychology training in the increase of hardiness of female headed households 1,2, Ghodsi Ahghar* 3 1.Department of counseling, Khozestan Science and Research Branch, Islamic Azad
More informationJJMIE Jordan Journal of Mechanical and Industrial Engineering
JJMIE Jordan Journal of Mechanical and Industrial Engineering Volume 4, Number 2, March. 2010 ISSN 1995-6665 Pages 304-313 The Implementation of Total Quality Management (TQM) for The Banking Sector in
More informationPerceptions of coaching behavior and quality of work life in athletes competing in Iran track and field league 2012-13
Available online at www.pelagiaresearchlibrary.com European Journal of Experimental Biology, 2013, 3(2):6-12 ISSN: 2248 9215 CODEN (USA): EJEBAU Perceptions of coaching behavior and quality of work life
More informationThe Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM)
2013, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship
More informationThe determination of sport coaches and managers knowledge with sport laws
Available online at www.pelagiaresearchlibrary.com European Journal of Experimental Biology, 2012, 2 (5):1738-1744 ISSN: 2248 9215 CODEN (USA): EJEBAU The determination of sport coaches and managers knowledge
More informationMental Preparation & Team Building with Female Athletes. Presented by: Karen MacNeill, Ph.D, R.Psych
Mental Preparation & Team Building with Female Athletes Presented by: Karen MacNeill, Ph.D, R.Psych It s Pat Pat has had a great season training/ playing in Europe Comes to training camp and is given feedback
More informationWorld Scientific News
Available online at www.worldscientificnews.com World Scientific News 3 (2014) 1-11 EISSN 2392-2192 The Relationship between Internet Addiction and Social Support and Hopefulness (Case Study: Qom Azad
More informationijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract
Relationship management training to improve the performance of individual public managers in Yazd Seyed Mohammad Reza Madani Department of Public Administration, Science and Research Branch, Islamic Azad
More informationAssessment of the Employees Job Satisfaction Survey of Pars Oil and Gas Company based on the Spector Theory
2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Assessment of the Employees Job Satisfaction Survey of Pars Oil and Gas Company based
More informationRelationship between organizational learning and organizational performance among employees in physical education organizations
Available online at www.pelagiaresearchlibrary.com European Journal of Experimental Biology, 2013, 3(1):540-544 ISSN: 2248 9215 CODEN (USA): EJEBAU Relationship between organizational learning and organizational
More informationRELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY)
RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) Mehrdad Goudarzvand Chegini Department of Public Management, Rasht
More informationThe effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan)
ACADEMIE ROYALE DES SCIENCES D OUTRE-MER BULLETIN DES SEANCES Vol. 4 No. 2 May 2015 pp. 260-266 ISSN: 0001-4176 The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank
More informationChapter 3: Team Building
Chapter 3: When students finish studying this part, they should be able to: 1. Define the stages of team development. 2. Explain the selection process of team members. 3. Define the interaction process
More informationThe investigation of the relationship between the learning of environment to entrepreneurship foster
International Journal of Management and Humanity Sciences. Vol., 3 (11), 3555-3560, 2014 Available online at http://www.ijmhsjournal.com ISSN 2322-424X 2014 The investigation of the relationship between
More informationReport on the Ontario Principals Council Leadership Study
Report on the Ontario Principals Council Leadership Study (February 2005) Howard Stone 1, James D. A. Parker 2, and Laura M. Wood 2 1 Learning Ways Inc., Ontario 2 Department of Psychology, Trent University,
More information360 Degree Feedback and Performance Evaluation Method Based on the Managers and Executives Examining their Relationship to Job Satisfaction
J. Basic. Appl. Sci. Res., 3(5)547-554, 2013 2013, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com 360 Degree Feedback and Performance Evaluation Method
More informationEffect of organizational learning on human resource development (case study: Payam Noor University in Fars province)
Journal of Scientific Research and Development 2 (4): 168-172, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD Effect of organizational learning on human resource development (case study:
More informationConflict in Organizations
Joel A. DiGirolamo, BSEE, MBA, MS Psychology Conflict in Organizations Agenda Background When Conflict Arises Good Conflict Tools Going Postal Is the homicide rate for postal workers higher or lower than
More informationINVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract
INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1-2 Department of Industrial Management, Islamic Azad University, Andimeshk Branch,
More informationThe Investigate Managers' Leadership Styles in Physical Education Offices Universities of Iran from Sport Volunteers' Perspective
International Research Journal of Applied and Basic Sciences. Vol., 3 (6), 1225-1229, 2012 Available online at http:// www. irjabs.com ISSN 2251-838X 2012 The Investigate Managers' Leadership Styles in
More informationMANAGING CONFLICT: Your Survival Guide to Successful Negotiation & Conflict Resolution
MANAGING CONFLICT: Your Survival Guide to Successful Negotiation & Conflict Resolution Virginia Bratton Jake Jabs College of Business & Entrepreneurship vbratton@montana.edu Audience Participation Please
More informationTHE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL
THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL Marhamat Hemmat Poor Department of Edecation Management, Islamic Azad University,Rasht Branch, Rasht,
More informationInternational Journal of Sport Sciences
IWNEST PUBLISHER International Journal of Sport Sciences (ISSN: 2077-4532) Journal home page: http://www.iwnest.com/ijss/ The Relationship between Information Technology and Knowledge Management and the
More informationEmotional Intelligence Why does it matter?
Emotional Intelligence Why does it matter? Created by Nancy M. Campbell nancy@nmcampbell.com 1 Ideal Self Practicing Real Self Trusting Relationships My Strengths Experimenting My Learning Agenda My Gaps
More informationChallenges of Intercultural Management: Change implementation in the context of national culture
12-ICIT 9-11/4/07 in RoC Going for Gold ~ Best Practices in Ed. & Public Paper #: 07-08 Page- 1 /7 Challenges of Intercultural Management: Change implementation in the context of national culture Prof.
More informationEffects of Teaching through Online Teacher versus Real Teacher on Student Learning in the Classroom
Effects of Teaching through Online Teacher versus Real Teacher on Student Learning in the Classroom Sirous Hadadnia Islamic Azad University-Mamasani Branch, Iran Norouz Hadadnia Zargan Office of Education,
More informationSurveying the Relationship Between Relationship Marketing and Customer Loyalty Case Study: Pasargad Bank in Mazandaran province
71 Surveying the Relationship Between Relationship Marketing and Customer Loyalty Case Study: Pasargad Bank in Mazandaran province Seyyedeh Mohaddeseh Seyyednejad, Department of Management, Germi Branch,
More informationDepartment of Education Administration, School of Humanities, Saveh Branch, Islamic Azad University (IAU), Saveh, Iran
Int. J. Manag. Bus. Res., 4 (4), 247-254, Autumn 2014 IAU The Relationship between Servant Leadership and Organizational Citizenship Behavior of Employees at Valiasr Academic Complex, Islamic Azad University-Central
More informationSWOT Analysis of Strategic Position of Sport and Youth Ministry`s Public Relations Department in Iran: A Case Study
August 202, Vol. 2, No. 8 SWOT Analysis of Strategic Position of Sport and Youth Ministry`s Public Relations Department in Iran: A Case Study Saeid Ali Abadi (M.Sc) Student, Sport Management, University
More informationManagement of Change and Organizational Development. Batch: FO_J11_01 Subject: Management CS Foundation Programme The ICSI Ahmedabad Chapter
Management of Change and Organizational Development Batch: FO_J11_01 Subject: Management CS Foundation Programme The ICSI Ahmedabad Chapter Meaning of Change Change may be defined as a variation in the
More informationFEASIBILITY STUDY ON KNOWLEDGE MANAGEMENT PROCESSES IN EDUCATION ORGANIZATION
FEASIBILITY STUDY ON KNOWLEDGE MANAGEMENT PROCESSES IN EDUCATION ORGANIZATION SepidehJafari 9 Abbas Abbaspour 10 MostafaAzizishomami 11 Abstract This study has been provided to consider the knowledge management
More informationInvestigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores
Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores Salar Fathi, M.A. Student, Department of Management, Business Branch, Islamic
More informationijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3
The correlation between culture of consistency and customer relationship management (CRM) in Asia Insurance Company of Gilan province Dr. Toraj Mojibi (PHD) Department of Management, Firoozkooh Branch,
More informationThe survey effect of relationship marketing strategies on customer loyalty: A case study of comparison between a private and government owned bank
African Journal of Business Management Vol. 7(3), pp. 164-171, 21 January, 2013 Available online at http://www.academicjournals.org/ajbm DOI: 10.5897/AJBM11.1941 ISSN 1993-8233 2013 Academic Journals Full
More informationMANAGING DIFFICULT BEHAVIOUR
MANAGING DIFFICULT BEHAVIOUR All materials Lindsay Wright. This pack for sample purposes only and not for re-use. 1 WHAT IS CONFLICT Conflict can be defined as a difference in view between stakeholders;
More informationADAPTATION OF EMPLOYEES IN THE ORGANIZATION AND ITS IMPORTANCE IN TERMS OF HUMAN RESOURCE MANAGEMENT
114 Management and Economics ADAPTATION OF EMPLOYEES IN THE ORGANIZATION AND ITS IMPORTANCE IN TERMS OF HUMAN RESOURCE MANAGEMENT Jaroslav NEKORANEC Jaroslav.Nekoranec@aos.sk Lenka NAGYOVÁ lenka.nagyova@mil.sk
More informationKEYWORDS: Value chain, Accounting, Information, System, Decision Making
THE EFFECT OF USING ACCOUNTING INFORMATION SYSTEMS TO IMPROVE THE VALUE CHAIN IN BUSINESS ORGANIZATIONS - EMPIRICAL STUDY Dr. Khaled M. Qatanani Accounting & Finance Dept. Applied Science University Bahrain
More informationThe relationship between the leadership styles and Organizational citizenship behavior
Available online at www. behaviorsciences. com Reef Resources Assessment and Management Technical Paper ISSN: 1607-7393 RRAMT 2014- Vol. 40, 2014, 1 The relationship between the styles and Organizational
More informationRelationship between talent management and organizational success
International Research Journal of Applied and Basic Sciences 2012 Available online at www.irjabs.com ISSN 2251-838X / Vol, 3 (12): 2424-2430 Science Explorer Publications Relationship between talent management
More informationKEY CONCEPTS AND IDEAS
LEAD SELF The domain of the LEADS in a Caring Environment leadership capability framework, consists of four capabilities: a leader (1) Is Self-Aware, (2) Manages Self, (3) Develops Self, and (4) Demonstrates
More information