Alignment & Troubleshooting

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1 4.1.9 Error Message Messages appear on the control panel display to indicate the machine s status or errors. Refer to the tables below to understand the messages meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order. S Door open Close it Ther front door is not securely latched. A Error #A Your machine s memory has become full while trying to store an original into memory. Call for service The motor does not work Check if the motor is working. If the motor is not working, reconnect the motor connector or replace the motor. A Error #A Connection with the SMTP server failed. Call for service Temperature sensor has some problem. C Prepare Toner 1. Turn the power button off and on. 2. Check the output of the temp. sensor. 3. Replace the main board. yellow cartridge. 1. Close the door until it locks into place. 2. Check if the cover open switch is work If it is defective, replace it. the main PBA. To cancel the fax job, press the OK button to accept Yes. If you want to send those pages that have been successfully stored, press the OK button to accept No. You should send the remaining pages later, when memory is available. Ask the sender to try again. Check the server settings and the network cable. Try again. 4-24

2 C C C Install toner C Not compatible Yellow toner C Prepare Toner C C C Install Toner The yellow toner cartridge has The yellow toner cartridge is The yellow toner cartridge is not magenta cartridge. The magenta toner cartridge has The magenta toner cartridge is 4-25

3 C Not compatible magenta toner C Prepare Toner C C C Install toner C Not compatible cyan toner C Prepare Toner The magenta toner cartridge is not cyan cartridge. The cyan toner cartridge has almost reached its estimated cartridge life. The machine might The cyan toner cartridge is installed improperly or not installed. The cyan toner cartridge is not black cartridge. 4-26

4 C C C Install Toner C Not compatible Black toner C Prepare IMG unit C Replace IMG unit C Prepare new Transfer belt C Replace new Transfer belt C C Replace new Transfer roller C Replace Fuser Soon C Replace new Fuser unit C Not Installed Waste tank The black toner cartridge has The black toner cartridge is The black toner cartridge is not The estimated life of imaging unit is close. The imaging unit has almost The transfer unit (ITB) has almost The transfer unit (ITB) has almost The transfer roller has almost The estimated life of fuser unit is close. The fuser unit has almost reached its estimated life. The waste toner container is not installed. Prepare a imaging unit for replacement Replace the imaging unit with a new one The estimated life of a transfer unit (ITB) Prepare the transfer unit (ITB) with a new one. Replace the transfer roller with a new one. Prepare a fuser unit for Replace the fuser unit with a new one Install the waste toner container. 4-27

5 M Paper Jam in Tray1 M Paper Jam inside machine M Paper Jam in exit area M Output bin full Remove paper U Error #U U Error #U U Error #U U Error #U U Error #U The paper has not reached the feed1 sensor within normal time after pick up. At power-on / warm up, the registration sensor has detected the paper. At power-on / warm up, the exit sensor has detected the paper. The output tray is full. Or the sensor is not facing down. Low heat error has occurred. Abnormal ADC has occurred. ZeroCross Signal detect error has occurred. Over heat error has occurred. LSU has some problem. LSU does not work but the Lready signal is detected. 1. Clear the jam. 2. Check if the holder pad or pick up roller rubber has worn out. Replace the holder pad or pick up roller. the pick up solenoid. 1. Clear the jam. 2. Check if the holder pad or pick up roller rubber has worn out. Replace the holder pad or pick up roller. the pick up solenoid. Clear the jam. Remove papers from the output tray, the machine resumes printing. Or make sure the sensor is facing down. Refer to the fuser error troubleshooting. Is the thermistor resistance value in 300~450Kohm? Yes : Replace the thermistor. No : Replace the fuser unit. If the problem persist after replacing the fusur unit, replace the SMPS board or Main board. Refer to the fuser error troubleshooting. Turn off the machine then on. If the problem persist, replace the LSU unit. Turn off the machine then on. If the problem persist, replace the LSU unit. 4-28

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