Privacy Notice Our commitment to your privacy This Privacy Notice outlines how Suria KLCC collects, uses, maintains and discloses your personal data
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1 Privacy Notice Our commitment to your privacy This Privacy Notice outlines how Suria KLCC collects, uses, maintains and discloses your personal data in respect of how Suria KLCC safeguards the personal data in compliance with the Personal Data Protection Act 2010 (Act 709). "Suria KLCC" or "We" in this notice refers to Suria KLCC Shopping Centre. Your consent is important When you request information or sign up for our membership program, you may be required to provide Suria KLCC with your personal data. In doing so, you consent to its use by Suria KLCC in accordance with this Privacy Notice. You have the choice, at any time, not to provide your personal data/sensitive personal data or to revoke your consent to Suria KLCC processing of your personal data/sensitive personal data. However, failure to provide such personal data/sensitive personal data or revocation of your consent to process personal data/sensitive personal data provided may result in Suria KLCC being unable to provide you with effective and continuous products and services. What types of personal data do we collect? Personal data refers to any information that relates directly or indirectly to an individual, who is identified or identifiable from that information or from that and other information in the possession of Suria KLCC, including any sensitive personal data(e.g. data relating to physical or mental health, religious affiliation, etc.) and expression of opinion about the individual. The types of personal data we collect may include, but is not limited to your name, address, other contact details, age, occupation, marital status, financial information such as your income, identity card or passport, place of birth, credit history and your transaction history. The personal data we collect can be either obligatory or voluntary. Obligatory personal data are those that we require in order to provide you with our products and services. If you do not provide us with obligatory personal data, we would not be able to provide you with our products and services. Voluntary personal data are those that are not mandatory in order for us to provide you with our products and services. If you do not provide us with voluntary personal data, you can still sign up for our products and services. Obligatory and voluntary personal data differ for each products and services and will be indicated in the application forms. How do we collect your personal data? We obtain your personal data in various ways, such as: When you sign up for membership, redeem merchandise or use one of the many services we provide When you contact Suria KLCC through various methods such as application forms, complaint forms, s and letters, telephone calls and conversations you have with our staff in our shopping centre. We may also obtain your personal data when you participate in customer surveys or when you sign up for any of our events or promotions When we obtain any data and information from authorised third parties (e.g. credit reference agencies, regulatory and enforcement agencies, employers, legal)
2 What is the purpose of processing your personal data? We may process your personal data for the following reasons: To assess your application for any of our products and services To manage and maintain your membership account and facility To respond to your enquiries and complaints and to resolve disputes For internal functions such as evaluating the effectiveness of marketing, market research, statistical analysis, publicity and modelling In addition, we may also use your personal data for the fulfilment of any regulatory requirements and for any other reasons connected with providing you the services you require. From time to time, we may disclose personal data and/or sensitive personal data in accordance with our disclosure policy. However, if you no longer wish to receive these marketing communications, please notify us in writing to withdraw your consent and we will stop processing and sharing your personal data with these other entities for the purpose of sending you marketing communications. You have a choice to withdraw your consent for receiving marketing or promotional materials/communication, you may contact us using the contact details found below. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to fourteen (14) working days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you opt out from receiving marketing or promotional materials, Suria KLCC may still contact you for other purposes in relation to the membership account, facilities or services that you hold or have subscribed with Suria KLCC. To whom do we disclose your personal data / sensitive personal data? Your personal data and sensitive personal data held by us shall be kept confidential. However, in order to provide you with effective and continuous products and services and to comply with any legal and regulatory requirements, we may need to disclose your personal data to: Retail partners and strategic partners within Suria KLCC Our authorised agents and service providers with whom we have contractual agreements for some of our functions, services and activities Financial service providers (e.g. mortgage brokers, insurance companies) Parties authorised by you Enforcement regulatory and governmental agencies as permitted or required by law, authorised by any order of court or to meet obligations to regulatory authorities The disclosure of your data may involve the transfer of your personal data to places outside of Malaysia, and by providing us your personal data you agree to such a transfer where it is required to provide you the services you have requested, and for the performance of any contractual obligations you have with Suria KLCC including for storage purposes. Disclosure of sensitive personal data will not be undertaken unless your explicit consent is obtained prior to the disclosure.
3 How do we protect your data? The security of your personal data and sensitive personal data is our priority. Suria KLCC takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data. If we disclose any of your personal data to our authorised agents or service providers, we will require them to appropriately safeguard the personal data provided to them. How long may we retain your personal data? We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements in any event not more than seven (7) years. Afterwards we will destruct or permanently delete your data. How can you access / correct / update your personal data? We are committed to ensure that the personal data we hold about you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us in writing so that we may take steps to update your personal data. You have the right to access your personal data. If you would like to request access to your personal data, please contact us. We may also take steps to verify your identity before fulfilling your request for access to your personal data.
4 How may you contact us? If you need to contact us, you may: Write in to us or visit us at: Marketing Department, Suria KLCC Sdn Bhd Lot No. 241, Level 2 Suria KLCC, Kuala Lumpur City Centre 50088, Kuala Lumpur. Or us at PDPA.Suria@suriaklcc.com.my Changes to this Privacy Notice Please note that we may update this Privacy Notice from time to time. If there are material changes to this Privacy Notice, we will notify you by posting a notice of such changes on our website or by sending you a notification directly. Do periodically review this Privacy Notice to stay informed on how we are protecting your information. This Privacy Notice is as of 1 st February We provide the Privacy Notice in both English and Bahasa Malaysia. In case of any inconsistencies between these two, the English version shall prevail. In case there is a discrepancy on how we collect or use your personal data between this Privacy Notice and the terms and conditions of your specific product or service, the terms and conditions of your specific product or service shall prevail.
5 Notis Privasi Komitmen Kami Terhadap Privasi Anda Notis privasi ini menyatakan bagaimana Suria KLCC mengumpul, mengguna, menyimpan serta berkongsi data peribadi anda secara berhemah dan pada masa yang sama memastikan data peribadi anda dilindungi oleh Akta Perlindungan Data Peribadi 2010 (Akta 709). Persetujuan Anda Penting Apabila anda mengisi borang untuk sebarang aktiviti pemasaran kami, anda perlu memberikan data peribadi anda kepada kami. Pemberian data peribadi anda bermaksud anda bersetuju membenarkan kami untuk menggunakan maklumat tersebut berdasarkan garispanduan yang tertera dalam Notis Privasi ini. Anda mempunyai pilihan untuk tidak memberikan data peribadi/data peribadi sensitif anda atau membatalkan keahlian anda pada bila-bila masa. Namun demikian, jika anda gagal untuk memberikan data peribadi/data peribadi sensitif atau membatalkan keahlian anda, kami akan berhenti memberikan maklumat mengenai produk dan perkhidmatan kami kepada anda. Jenis Data Peribadi Yang Diperolehi Data peribadi merujuk kepada informasi yang berkaitan secara langsung atau tidak langsung kepada seseorang individu, yang boleh dikenal pasti dari informasi tersebut atau informasi lain yang berada dalam simpanan Suria KLCC. Ini termasuklah data peribadi sensitif, (contohnya kesihatan fizikal atau mental, kepercayaan agama dan sebagainya) dan pendapat peribadi individu tersebut. Antara jenis maklumat yang diperolehi tidak terhad dan termasuk; nama, alamat, nombor untuk dihubungi, umur, pekerjaan, status perkahwinan, informasi lain seperti pendapatan, nombor kad identiti atau paspot, tempat dilahirkan, sejarah kredit dan sejarah transaksi. Terdapat dua kategori data peribadi iaitu maklumat yang diberi kerana wajib dan maklumat tambahan yang diberi secara sukarela. Data peribadi yang wajib diberikan adalah untuk memastikan kami boleh memberi maklumat mengenai produk atau perkhidmatan kami.tanpa data peribadi anda, kami tidak dapat menyampaikan sebarang maklumat mengenai produk atau perkhidmatan kami kepada anda. Data peribadi yang diberi secara sukarela adalah maklumat bukan wajib yang diberikan kepada kami untuk membolehkan kami memberikan produk atau perkhidmatan kami kepada anda. Data peribadi wajib dan sukarela berbeza untuk setiap produk dan perkhidmatan serta dinyatakan dalam borang permohonan keahlian.
6 Cara Data Peribadi Diperolehi Data peribadi anda diperolehi menerusi cara-cara berikut: Apabila anda mendaftar sebagai ahli, menebus barangan atau lain-lain perkhidmatan yang kami sediakan Apabila anda menghubungi Suria KLCC menerusi mana-mana cara berikut; borang pendaftaran, borang aduan, emel, surat, panggilan telefon dan perbualan dengan kakitangan kami di Suria KLCC Kami juga boleh memperolehi data peribadi anda melalui borang soal selidik atau apabila anda menyertai aktiviti atau promosi yang dianjurkan oleh kami Apabila kami memperolehi data peribadi anda daripada pihak ketiga contohnya agensi rujukan kredit, badan pengawalseliaan dan penguatkuasaan, majikan, dan firma undang-undang Tujuan Pemprosesan Data Peribadi Data peribadi anda boleh diproses oleh kami untuk tujuan berikut: Untuk menilai permohonan anda bagi produk atau perkhidmatan kami Untuk mengurus dan menyelenggarakan akaun keahlian anda dan perkhidmatan yang disediakan Untuk memberi maklumbalas terhadap pertanyaan serta aduan dan menyelesaikan sebarang pertikaian Untuk sebarang initiatif yang kami lakukan seperti menilai keberkesanan program pemasaran kami, penyelidikan pasaran, analisis statistik, publisiti dan peragaan Selain itu, kami juga boleh menggunakan data peribadi anda untuk memenuhi sebarang permintaan berkaitan peraturan dan sebab-sebab lain yang berkaitan dengan perkhidmatan yang disediakan untuk anda. Dari semasa ke semasa, kami juga boleh mendedahkan data peribadi/data peribadi sensitif anda berdasarkan polisi pendedahan kami. Namun demikian, jika anda tidak mahu terus menerima sebarang maklumat mengenai produk atau perkhidmatan kami, anda perlu memaklumkan kepada kami secara bertulis bahawa anda ingin menarik balik kebenaran yang diberikan. Anda boleh memaklumkan kepada kami di alamat yang tertera di bahagian caracara menghubungi kami yang tertera di mukasurat yang seterusnya. Kami akan mengeluarkan data peribadi anda dalam tempoh 14 hari bekerja selepas menerima notis bertulis anda. Justeru itu, anda mungkin akan masih menerima maklumat mengenai promosi atau aktiviti pemasaran kami dalam tempoh tersebut. Walaupun anda meminta kami mengeluarkan data peribadi anda dari pangkalan data kami agar anda tidak lagi menerima maklumat mengenai promosi atau aktiviti pemasaran kami, kami masih boleh menghubungi anda sekiranya terdapat sebarang hal berkaitan keahlian anda, kemudahan atau perkhidmatan yang telah anda langgani.
7 Perkongsian Data Peribadi/Data Peribadi Sensitif Data peribadi/data peribadi sensitif anda akan disimpan secara sulit. Namun demikian, bagi membolehkan kami memberikan produk dan perkhidmatan yang berkesan dan mematuhi segala peraturan dan undang-undang yang ditetapkan, kami mungkin perlu berkongsi data peribadi anda dengan: Rakan kedai-kedai runcit dan rakan perniagaan Suria KLCC Agen dan pembekal perkhidmatan yang diberi kuasa oleh kami untuk aktiviti, perkhidmatan atau program yang telah tertera dalam perjanjian kontrak kami Pembekal perkhidmatan kewangan contohnya broker gadai janji, syarikat insuran dan sebagainya Penguatkuasa peraturan serta agensi kerajaan berhak mendapatkan data peribadi anda jika diberi kelulusan oleh pihak mahkamah Perkongsian data peribadi anda turut meliputi perpindahan maklumat ke luar negara jika perkhidmatan yang diminta oleh anda memerlukan kami untuk melakukannya. Kami juga berhak untuk memindahkan data peribadi anda ke luar negara untuk tujuan penyimpanan data. Perkongsian data peribadi sensitif hanya akan dilakukan setelah persetujuan didapati daripada anda. Bagaimana kami melindungi data peribadi anda Kami amat mengutamakan keselamatan data peribadi anda. Kami akan mengambil segala tindakan dari segi fizikal, teknikal dan organisasi untuk memberi jaminan bahawa data peribadi anda selamat dan sulit. Sekiranya kami perlu memberikan data peribadi anda kepada mana-mana agen yang diberi kuasa oleh kami, kami akan memastikan data peribadi anda dijamin selamat dan sulit oleh pihak tersebut. Tempoh Data Peribadi Disimpan Dalam Pangkalan Data Kami akan menyimpan data peribadi anda untuk tujuan undang-undang, peraturan dan keperluan kami selama 7 tahun. Selepas tempoh 7 tahun, data peribadi anda akan dimusnahkan. Cara-cara Untuk Mengakses, Membetulkan dan Mengemaskinikan Data Peribadi
8 Komitmen kami adalah memastikan data peribadi anda tepat, lengkap, tidak mengelirukan dan terkini. Sekiranya terdapat sebarang perubahan atau pembetulan yang perlu dibuat, sila hantarkan permintaan secara bertulis kepada kami bagi membolehkan kami mengemaskini data peribadi anda. Anda juga berhak mengakses data peribadi anda. Jika anda perlu mengaksesnya, sila hubungi kami. Untuk tujuan pengesahan apabila anda menghubungi kami untuk tujuan pembetulan atau kemas kini, kami akan mengakses data peribadi anda dalam pangkalan data kami. Cara-cara Untuk Menghubungi Kami Anda boleh menghubungi kami melalui: Surat atau lawat kami di: Suria KLCC Sdn Bhd Lot No. 241, Level 2 Suria KLCC, Kuala Lumpur City Centre 50088, Kuala Lumpur. Atau emel kami di: PDPA.Suria@suriaklcc.com.my Perubahan Bagi Notis Privasi Ini Kami mungkin akan mengemaskini Notis Privasi ini dari semasa ke semasa. Jika anda sebarang perubahan, kami akan memaklumkan kepada anda menerusi laman web kami atau menghantar notis terus kepada alamat yang diberikan kepada kami. Sila periksa Notis Privasi ini agar anda sentiasa tahu cara-cara kami melindungi data peribadi anda. Notis Privasi ini bertarikh 1 Februari Notis Privasi ini disediakan dalam dua bahasa iaitu Bahasa Malaysia dan Bahasa Inggeris. Sekiranya terdapat sebarang ketidakselarasan antara dua versi ini, versi Bahasa Inggeris akan diguna pakai. Sekiranya terdapat ketidakselarasan antara Notis Privasi ini dan syarat serta peraturan bagi produk atau perkhidmatan yang anda langgani, syarat serta peraturan bagi produk atau perkhidmatan yang anda langgani akan diguna pakai.
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