Dell Client Manager 3.0. Quickstart Guide

Transcription

1 Dell Client Manager 3.0 Quickstart Guide April 10, 2009

2 Introduction 3 Installation 4 Step 1: Prerequisites 4 Step 2: Obtaining Dell Client Manager Software & License 5 Step 3: Install the Symantec Installation Manager 6 Step 4: Install Dell Client Manager with SIM 8 Enable Hardware Management 15 Exercise 1: Discovery your Devices 15 Exercise 2: Push the Altiris Agent 16 Exercise 3: Install the Dell Client Manger Agent to Supported Clients 18 Hardware Management Tasks 21 Exercise 4: Gather Dell Hardware & BIOS Inventory 21 Exercise 5: Explore Inventory via the Resource Manager 24 Exercise 6: Out-of-the-box Reporting with Dell Client Manager 28 Exercise 7: Microsoft Vista Readiness Reports 30 Exercise 8: Standardize your systems with BIOS settings job 31 Exercise 9: Reduce Downtime by monitoring hardware health 34 Exercise 10: Test the Dell Client Manager Monitor Policy 37 Exercise 11: Quickly, Remotely & Accurately Upgrade the BIOS 38 Exercise 12: Going Green? Save Power with Dell Client Manager 43 2 < Dell Client Manager Standard Quick Start Guide

3 Introduction This document is provided as a quick start guide to help you install and configure Dell Client Manager 3.0. More detailed documentation is bundled with the product download. As a best practice, after using this Quickstart Guide, refer to the included product documentation to learn more about all the features and configuration options of Dell Client Manager. Please note that the latest documentation can also be downloaded and studied in advance of the product installation at For more information about all of the solutions which Dell & Symantec provide, visit: ero2_altiris_product_family 3 < Dell Client Manager Standard Quick Start Guide

4 Installation Follow these steps to install Dell Client Manager Step 1: Prerequisites The Altiris Dell Client Manager Solution is one of many solutions that plugs into the Symantec Management Platform's Notification Server. The Altiris Notification Server is a is a free component which has the following recommended requirements: Hardware Recommended Requirements for SMB Recommended for Large Enterprise CPU Dual processor dual core Dual processor quad core CPU Speed 2.53 GHz 2.53 GHz RAM 4 GB, DDR2 8 GB, DDR2 Cache 3 MB L2 6 MB L2 Network Gigabit Gigabit Hard Disk 10,000 RPM SCSI or better 10 GB of free disk space 10,000 RPMSCSI for RAID 1, 4, or 10. Software Recommended for small Recommended for Large Enterprise Microsoft.NET Microsoft.NET 3.5 Microsoft.NET 3.5 Operating system Microsoft Windows Server 2003 SP2 or later (x64 Not yet supported) Microsoft Windows Server 2003 SP2 or later (x64 Not yet supported) Web browser Microsoft IE 7 Microsoft IE 7 Microsoft IIS IIS 6 IIS 6 Microsoft SQL Microsoft SQL Server 2005 Express for 500 or less managed computers. Microsoft SQL Server 2005 Standard or Enterprise for more than 500 managed computers. Microsoft SQL Server 2005 Enterprise. The SQL Server database for large environments with managed computers, software, and multiple solutions can grow to 15 GB. See Microsoft SQL Server best practices for disk, file growth, and maintenance strategies. 4 < Dell Client Manager Standard Quick Start Guide

5 Step 2: Obtaining Dell Client Manager Software & License The steps below will assist you in downloading Symantec Installation Manager to install Dell Client Manager. SIM will assist you through the setup and installation of the Symantec Management Platform and Dell Client Manager. a. To download Dell Client Manager 3.0 point your browser to: b. Enter your and select Dell Client Manager Standard 3.0 from the drop down list. c. d. e. f. g. Click Submit Enter the required information to proceed. Agree to the End User License Agreement. Click the DOWNLOAD NOW button to download the setup file Click the DOWNLOAD NOW button to download the Free permanent license for Dell Client Manager. h. Click Save. 5 < Dell Client Manager Standard Quick Start Guide

6 Step 3: Install the Symantec Installation Manager The Symantec Installation Manager (SIM) will step you through the installation and configuration of the Altiris Notification Server and Dell Client Manager. a. Click on the Dell_Client_Manager_Standard_3_0.exe file, obtained in Step 2. b. c. If prompted by an Open File - Security dialog, click Run Click Continue. This will extract the Symantec Installation Manager files. d. Provide a location to extract the files or accept the default. Click OK. e. f. Click OK again once the files have be extracted. This will launch the Symantec Installation Manager. Click Next to begin the installation of the Symantec Installation Manager. 6 < Dell Client Manager Standard Quick Start Guide

7 g. Accept the license agreement, and click Next 7 < Dell Client Manager Standard Quick Start Guide

8 h. Click Begin Install i. Click Finish, once the installation of SIM has completed. This will automatically launch the Symantec Installation Manager. Step 4: Install Dell Client Manager with SIM The Symantec Installation Manager (SIM) will step you through the installation and configuration of the Altiris Notification Server and Dell Client Manager. a. Once the Symantec Installation Manager opens, check the Dell Client Manager Standard 3.0 SP1 checkbox 8 < Dell Client Manager Standard Quick Start Guide

9 b. If prompted, click OK to acknowledge the required components c. d. Click Review selected Products to continue. Click Next e. Accept the license agreement and click Next 9 < Dell Client Manager Standard Quick Start Guide

10 f. The Install Readiness Check dialog will check that the Notification Server minimum requirements are met. If all requirements are met, click Next. For more information on Prerequisites, refer to Step 1: Prerequisites. Note that any requirements labeled with a warning indicator will not cause the installation process to fail, but are below the recommended settings. Note: If a minimum requirement is not met, install the requirement and click "Check install readiness again" to refresh the dialog. Note: You cannot install Notification Server on a Domain Controller or via Terminal Services/Remote Desktop Connection. 10 < Dell Client Manager Standard Quick Start Guide

11 g. The Product Licensing dialog will allow you to apply your Unlimited Node, Nonexpiring Dell Client Manager Standard license obtained in Step 2. Click Apply licenses h. Note: If no license is provided a 30 day evaluation license will be installed. You can install the free, unlimited license at this time or later after Dell Client Manager is installed - simply launch the Symantec Installation Manager and click "Install / Apply Licenses " Browse to the DCM license file obtained in Step 2, and click Open i. j. k. Click Yes to overwrite the evaluation license. Click Next to continue The Notification Server Configuration dialog requires local Administrative credentials for the Notification Server. These credentials must have rights to: 11 < Dell Client Manager Standard Quick Start Guide

12 Act as part of the OS Logon locally Logon as a Batch Job Logon as a Service (OPTIONALLY) configuration information may be supplied. This is used to send notifications when alerts or notification policies are enabled. configuration can also be performed after the Notification server and Dell Client Manager Solution have been installed. Supply the appropriate credentials and click Next. l. The Database Configuration dialog allows you to provide database information and credentials. Supply the location of the MS SQL Server Database and the appropriate credentials and click Next. 12 < Dell Client Manager Standard Quick Start Guide

13 Note: If you are using SQL 2005, you must enable TCP/IP in the SQL Configuration Manager and supply the computer name as the SQL Server name. If you are using SQL 2005 Express, supply '[servername]\sqlexpress. m. The Computers to Manage dialog allows you to select or supply Windows client machines which should automatically receive the Altiris base agent. The Altiris agent installation can also be performed after the Notification server and Dell Client Manager Solution have been installed, therefore this in an optional step. Click Begin Install to start the installation of Dell Client Manager Standard. 13 < Dell Client Manager Standard Quick Start Guide

14 Note: The installation takes about 40 minutes to 1 hour to complete, depending on server and SQL performance, however no further interaction is required. n. Once installation has completed, uncheck the Run Notification Server 6 Migration Wizard checkbox, can click Finish. This will launch the Dell Client Manager console. 14 < Dell Client Manager Standard Quick Start Guide

15 Enable Hardware Management Once the Dell Client Manager is installed, it is time to discover and push the Altiris agent to those machines to be managed. Exercise 1: Discovery your Devices Dell Client Manager allows you to discover systems in a variety of ways. It can pull this information from Active Directory (if present), or a Network Browse List. You can also perform a network discovery! This exercise will walk you through the steps necessary to initially discover devices on the network which could include servers, clients, printers, switches, KVM s, storage, etc. The idea is to discover the devices on the network and identify the associated IP addresses for each device. This will better assist with tasks such as remotely deploying the Altiris Agent as these devices will now be listed as a resource to choose from, rather than having to manually enter hostnames and/or IP addresses. a. Launch the Dell Management Console if not already running by double-clicking the DELL MANAGEMENT CONSOLE icon on the desktop. b. c. d. e. f. g. h. i. j. k. l. From the top of the Dell Management Console, click HOME DISCOVERY AND INVENTORY NETWORK DISCOVERY. On the left-hand side of the page, click the LAUNCH DISCOVERY WIZARD link. Leave the default, TARGETED NETWORK SCAN (PING) selected and click NEXT. Click the INCLUDE button and select IP ADDRESS, IP ADDRESS RANGE, OR SUBNET. For the IP ADDRESS, enter your desired IP address or range, (i.e ). Click OK. Click NEXT. Click the icon that looks like a PENCIL. This will edit the Connection Profile. Here you can turn on/off the various protocols available to discover devices. To edit the Credentials of a given profile, go to Settings All Settings Monitoring and Alerting Credential Settings Credentials Management. When finished viewing the protocols, scroll all the way down and click OK. Click NEXT. When prompted for the TASK NAME, enter DEFAULT CONNECTION PROFILE SCAN. 15 < Dell Client Manager Standard Quick Start Guide

16 m. Click NEXT. n. o. P. q. Accept the default schedule of NOW. Click FINISH. Scroll down the page to the pane labeled NETWORK DISCOVERY TASK MANAGEMENT. Click the REFRESH button that resembles a green recycle icon on the right hand side of the page to display the running task and to refresh the status. Wait until the network discovery task has completed, then continue on with the remaining steps. *Note The time to complete the scan will vary depending on the IP range supplied and amount of protocols to be used in the discovery. Exercise 2: Push the Altiris Agent Dell Client Manager is an agent based solution which requires an agent to be installed on the target computer. This agent frequently polls the Notification Server based on a user defined polling interval and checks for new policies, tasks to be run, etc. In this exercise, you will push the Altiris agent to client systems, then set the Altiris Agent polling time from 1 hour to 1 minutes. This is never recommended for production environments but is fine for evaluation purposes on a small set of clients. Secondly, you will leverage the discovered network devices from the previous exercise and push out the Altiris Agent to your client system. a. b. c. d. Launch the Dell Management Console if not already running by double-clicking the DELL MANAGEMENT CONSOLE icon on the desktop. From the top of the Dell Management Console, click HOME DELL CLIENT MANAGER. In the left tree pane, expand DELL CLIENT MANAGER QUICK START SECTION 1. GETTING STARTED. Select STEP 2. INSTALL THE ALTIRIS AGENT e. As a best practice, it s recommended to pre-define the installation settings and commonly used credentials used throughout the network to save time and efforts from having to provide this information each time an Altiris Agent is pushed out. To specify this information, click the INSTALLATION SETTINGS button now. 16 < Dell Client Manager Standard Quick Start Guide

17 f. For the installation options, do the following: i. Check the box labeled LIST THE ALTIRIS AGENT IN THE ADD/REMOVE PROGRAMS LIST. ii. Check the box labeled USE THE FOLLOWING ADMIN ACCOUNT INSTEAD OF APPLICATION CREDENTIALS. iii. Enter the user name and password credentials commonly used throughout the network environment such as your domain administrator credentials. (For example: In the USER NAME field, enter: Administrator. For the PASSWORD field, enter: YOUR PASSWORD.) g. h. i. j. k. Click OK. If you ve already performed the network discovery scan from the previous exercise, you can click the SELECT COMPUTERS button and select the computer(s) to push the Altiris Agent to. *Note As an alternative, if you knew the hostname or IP address of the computer you wanted to push the agent to, you can enter it in the field provided in the upper left-hand side of the page and click ADD. SELECT YOUR CLIENT SYSTEM (see title page) Select the computer(s) in which you would like to push the Altiris Agent to. *Note If there is more than one computer, hold the CTRL key down when selecting multiple computer rows. When finished making your selection, click the > button. Click OK. l. With the computers selected, click the INSTALL ALTIRIS AGENT button. *Note Observe the settings you specified in Step 5 are now pre-defined for you. These settings can be overridden as a one-time application or permanently changed by clicking the INSTALLATION SETTINGS button again. m. Click the PROCEED WITH INSTALL button. n. To view the progress of the Altiris Agent installation you have 2 options: 1) View the progress in the ACTION column provided on this page and click the refresh button that resembles a green recycle icon for updates. 2) For more of a detailed status, click the VIEW INSTALLATION STATUS REPORT button. You may choose which ever option best suits you. 17 < Dell Client Manager Standard Quick Start Guide

18 o. In the left Tree Pane, Select STEP 3. CONFIGURE ALTIRIS AGENT SETTINGS p. q. r. On the far-right hand side of the page, change the DOWNLOAD NEW CONFIGURATION EVERY: field from 1 HOUR to 1 MINUTES. change the UPLOAD BASIC INVENTORY EVERY: field from 1 DAYS to 15 MINUTES Click the SAVE CHANGES button. *Note It is possible to pull the Altiris Agent from a target computer if desired. To do so, enter the following URL: from the target computer. (Replace ATRSVM with the actual hostname of the Altiris Server.) The URL is also specified on the Altiris Agent Install page about half way down. Just follow the prompts on the web page from the target computer to install the agent. Exercise 3: Install the Dell Client Manger Agent to Supported Clients In this exercise you will accomplish the following. 1. Enable the Dell Client Discovery Policy, which will discover the supported Dell machines from those machines with the Altiris agent. 2. Enable the Dell Client Manager Agent - Install policy, which will roll out the Dell Client Manager agent to support Dell Clients to enable hardware and bios management. a. b. Launch the Dell Management Console from the Dell Client Manager desktop icon. Navigate to Home Dell Client Manager c. In the left tree pane, expand Dell Client Manager Quick Start Section 2. Enable Hardware Management d. Select the Step 1. Discover Dell Client Systems 18 < Dell Client Manager Standard Quick Start Guide

19 e. In the right pane, Click On to enable the discovery of Dell Machines and then scroll down f. In the Applied to Section, double click the Windows 2000/XP/Vista Computers row. Check if your client system is listed yet - if not the server may still be waiting for the agent to sent its basic configuration (IP address, Computer Name, Operating System). Remember we set the "Upload Basic Inventory Every" setting to 15 minutes. You may proceed if it is not yet listed. g. h. Click Save Changes In the left tree pane, click Step 2. Configure Agents for 32-bit Hardware Management (Note: Configure Agents for 64-bit Hardware Management is available if you manage 64-bit Dell client machines in your production environment) i. In the right pane, click On to enable the Dell Client Manager Agent rollout. 19 < Dell Client Manager Standard Quick Start Guide

20 j. Scroll down and click Restart the Computer after the Task k. l. Click Save Changes In the left tree pane, click Step 3. Configure Agents for Power Schemes Management m. In the right pane, click On to enable the Power Scheme Management. n. Click Save Changes ALLOW THE SYSTEM TO REBOOT (may take up to 5 min) Note: Notice the targets/filters to which this policies apply. You may change these filters to target a specific group of Dell Clients (for lab or testing purposes). 20 < Dell Client Manager Standard Quick Start Guide

21 Hardware Management Tasks Once the Altiris agent and Dell Client Manager agent are installed on supported Dell clients, hardware management tasks can be performed. Exercise 4: Gather Dell Hardware & BIOS Inventory Two separate inventory tasks allow you to collect Dell Hardware and Dell BIOS information. Administrators can define when these scans should occur. In this section, you will explore and run the BIOS and Hardware Inventory tasks to collect inventory. a. Re-Launch the Dell Client Manager console from the Desktop icon b. Navigate to Home Dell Client Manager c. In the left tree pane, expand Dell Client Manager Tasks Inventory Tasks d. Select BIOS Inventory Task e. In the Right Pane, click Quick Run f. Select the name of YOUR CLIENT SYSTEM 21 < Dell Client Manager Standard Quick Start Guide

22 g. Click Run to run the BIOS Inventory Task h. Click the refresh button to check the status of the task. Ensure it completes. It may take a minute or two for results to be updated in the console i. In the left tree pane, select Hardware Inventory Task. (Under Dell Client Manager Tasks Inventory Tasks) j. In the Right Pane, click Quick Run k. Select the name of YOUR CLIENT SYSTEM 22 < Dell Client Manager Standard Quick Start Guide

23 l. Click Run to run the Hardware Inventory Task m. Click the refresh button to check the status of the task. Ensure it completes. It may take a minute or two for results to be updated in the console See what happened on the Dell Client target system: In the next few steps, we ll view what occurs on the Dell client machines after the inventory tasks have been delivered. Use these steps to see the task history on end points a. b. c. On the Dell CLIENT SYSTEM, you should see the Altiris Icon in the system tray. It should look like this Double click on the Altiris Agent in the SysTray (near the Clock). Click on the Task Status tab 23 < Dell Client Manager Standard Quick Start Guide

24 d. Click on the Task History button. Notice the two Inventory Tasks which have been run on the Host system. Exercise 5: Explore Inventory via the Resource Manager The Resource Manager is a one-to-one detailed view of a resource (computer, printer, etc.). Dell clients running the DCM agent will contain Dell Client Manager Summary information shown below. a. From the top menu, click on Manage Resource b. From the resource selector menu, select YOUR CLIENT SYSTEM c. Click OK to launch the Resource Manager d. From within the Resource Manager select Summaries Dell Client Manager Summary 24 < Dell Client Manager Standard Quick Start Guide

25 e. Expand the Summary Page by clicking the divider bar in the appropriate location: f. Notice the View Warranty and Original Configuration Details link. This will take you to the dell website and list the warranty information for this computer. This information can be imported into DCM and reports can be run on a scheduled basis notifying you of Systems going out of warranty. 25 < Dell Client Manager Standard Quick Start Guide

26 g. At the top of the Resource Manager select View Inventory h. i. In the left tree-view, expand Data Classes Dell Client Manager Inventory Expand the Dell Client BIOS Settings & Dell Client Hardware Inventory folders 26 < Dell Client Manager Standard Quick Start Guide

27 j. k. Click on Dell Client BIOS Settings > System Summary to view the Hardware System Summary Click on the Status tab l. Note: The Status tab gives you information about when the last inventory was received. It also shows you the actual table name in the CMDB which contains the data shown for this system. This information is useful when creating custom reports. Close the Resource Manager 27 < Dell Client Manager Standard Quick Start Guide

28 Exercise 6: Out-of-the-box Reporting with Dell Client Manager The Dell specific inventory can be view in each Dell Clients Resource manager as well as from the pre-canned reports. In this exercise we will explore the reporting capabilities of Dell Client Manager by running some of the out-of-the box reports. a. b. Navigate to Home Dell Client Manager In the left tree pane, expand & select Dell Client Manager Reports Hardware Inventory Dell Client Hardware in Inventory c. By selecting the report, the report is automatically run in the content pane. 28 < Dell Client Manager Standard Quick Start Guide

29 d. Hover over the report to read the details of each color, click on the report to drilldown and view additional details about that system. e. f. (Notice the above image - when managing more than 1 system, drilling down into a report will show you the various models of a given product line) Click the report again (on the model number), to drill-down and view the computer name and details. g. OPTIONAL: Right-click the row and select Resource Manager from the pop-up menu to drill-down into specific inventory details for the selected machine. Close Resource Manager when you are done. 29 < Dell Client Manager Standard Quick Start Guide

30 Exercise 7: Microsoft Vista Readiness Reports Dell Client Manager comes with pre-canned Vista reports which help you determine which systems are Vista capable and which systems may require additional processing power, memory or disk space... a. b. In the left tree pane, expand Dell Client Manager Reports Microsoft Windows Vista Migration Readiness Select the Windows Vista Readiness Summary c. Click into the report to view the details of which machines do or do not meet the Vista Business capability requirements. Note: There are multiple versions of Windows Vista (Enterprise, Ultimate, Business, Home, etc.) with each edition having a different recommended specification. The Vista readiness reports show you which Dell systems have a hardware profile capable of running Vista (i.e., it meets Vista MINIMUM requirements). You may want to find machines that satisfy recommended requirements. A report showing systems meeting a recommended HW profile can be made by creating a custom report. Review of Exercises 4-7 Before Dell Client Manager Gathering system inventory has always been a tedious task. The ability to gather deep hardware and BIOS inventory on many Dell systems at one time has not been possible prior to Dell Client Manager. After Dell Client Manager With Dell Client Manager you can gather not only inventory about the Dell hardware (including Service and Asset Tag information), but you can gather BIOS inventory on as many Dell systems as you like. Without having to visit east system or filter though Dell invoices. By storing this information into the Altiris CMDB you have the ability to make intelligent decisions from pre-canned reports as well as leverage that information from other add-on solutions such as Inventory or Software Management Solutions. 30 < Dell Client Manager Standard Quick Start Guide

31 Exercise 8: Standardize your systems with BIOS settings job A Dell BIOS Settings Job contains a template of BIOS settings that you can assign to a target or filter of computers. Machines included in the assigned filter will then assume those BIOS settings defined in profile. In this section we will remotely configure BIOS settings. a. Launch the Dell Client Manager console from the Desktop icon b. Navigate to Home Dell Client Manager c. In the left tree pane, expand Dell Client Manager Tasks Job Samples d. Select BIOS Settings Job e. (Jobs are a series of tasks which execute in sequence) On the right, within the BIOS Update Job select the BIOS Settings Job: BIOS Settings Task. f. Click the Pencil (in the above toolbar) to edit the BIOS Settings Job: BIOS Settings Task. A new window opens (wait for the page to fully load). 31 < Dell Client Manager Standard Quick Start Guide

32 g. In the new window, click on the Import settings from collected BIOS inventory link. You must scroll down to see this link. h. Select YOUR CLIENT SYSTEM from the Select Dell Client System dialog, and click OK (This will import the BIOS settings inventoried from your client system) i. In the right pane, locate the Boot Devices row (ensure that this row is checked to configure the boot devices/order. j. In the Value column, click Order: [USB Storage Device, DC/DVD/CD-RW Drive/Hard ] k. Check the USB Storage Device checkbox 32 < Dell Client Manager Standard Quick Start Guide

33 l. Set the Value to Disabled, and (optionally) Move it Down in the boot order m. Click OK n. Notice the many other settings that can be configured in the BIOS Settings task Note: The BIOS Setting Task allows you to select configure a BIOS profile and define a filter to apply it to. One nice feature of using these tasks is that they re model independent. You can capture the bios profile settings from a Latitude D610 laptop and apply that profile to all your OptiPlex GX620 Desktops. Options not available in the machine BIOS will be ignored. o. Scroll down and check the Refresh inventory on settings change checkbox. (This will rerun the BIOS inventory task so that NS has the latest up to date BIOS inventory of those systems after they have been re-configured). p. Click Save Changes q. Click Close r. Click Save Changes again s. Under Task Status, click Quick Run t. Select YOUR CLIENT SYSTEMS, and click Run. (The BIOS Profile will be distributed and applied to the systems which you have selected) Exercise #8 Review Before Dell Client Manager Before Dell Client Manager, changing BIOS settings often required a desk side visit, which entailed rebooting the machine, hitting F2, and manually changing settings. This task was not only tedious, but given a large environment time consuming and next to impossible. 33 < Dell Client Manager Standard Quick Start Guide

34 After Dell Client Manager With Dell Client Manager changing system BIOS settings on one or thousands of machines can be done easily, all from one location. Settings can be replicated by importing existing inventoried systems. Scheduling allows BIOS settings to be applied with minimal impact users usually don t know what s happening because it s all done behind the scenes. By enforcing certain BIOS configurations (passwords, boot order), you better secure you environment. Exercise 9: Reduce Downtime by monitoring hardware health The Dell Client Manager allows you to monitor various items on you Dell Machines, such as bad sectors on a disk, chassis intrusion status, memory or disk changes, Operating System Status, etc. In this exercise we will configure and enable the Dell Client Managers monitoring policy and configure an Automated Action. To configure the Dell Client Monitoring Policy: a. Launch the Dell Client Manager console from the Desktop icon b. Navigate to Home Dell Client Manager c. In the left tree pane, expand & select Dell Client Manager Policies Dell Client Monitoring Policies d. Select the Dell Client Monitoring Policy e. Note: In the right content pane, notice all the available values and metrics that you can monitor for Hardware health and status. In the Right Pane, turn the policy ON (the text label will change to On though the status color will remain red until changes are saved in a later step) f. Under Monitored Items, check the Disk free space warning (%) checkbox g. Provide a value of 99 h. Note: In this example we re simply triggering an alert so we can see what happens. It is not recommended that you monitor your systems for 90% free disk space. Under Actions, click on Edit Input Parameters 34 < Dell Client Manager Standard Quick Start Guide

35 i. j. For the To_ custom value, supply YOUR ADDRESS Change the Data Source drop down boxes to match the image below. k. l. Note: The default job/task action is to send an when a DCM alert is received, however since the Monitoring Policy leverages Task Server, then any Task Server job or task may be selected to run in the event of a monitor alert. Click OK to close the Input Parameters dialog. Scroll down and click Save Changes m. In the Applied To section, clicking the Apply to Computer menu option n. o. p. Click Add Rule Select the exclude computers not in from the drop down Type & Select Supported Dell Client Computers (See Below) 35 < Dell Client Manager Standard Quick Start Guide

36 q. r. Click OK (The default action will now send an when each alert is received.) Click Save Changes to save the changes to the Monitoring Policy. 36 < Dell Client Manager Standard Quick Start Guide

37 Exercise 10: Test the Dell Client Manager Monitor Policy In this exercise we will view the results of the Dell Client Manager monitoring policy. a. b. Open Outlook Express from Start Programs Outlook Express Open the new (it may take up to 5 minutes to receive the ) c. Notice the details of the alert have been included in the body of the Exercise #9-10 Review Before Dell Client Manager Before Dell Client Manager, there really was not a way to monitor the hardware health and status of Dell Precision, OptiPlex and Latitude notebooks. 37 < Dell Client Manager Standard Quick Start Guide

38 After Dell Client Manager With Dell Client Manager s Hardware health monitoring, you can know the hardware status of your systems. This can improve uptime, help you track assets such as disks or memory being removed or added to a system. You can monitor the battery health on laptops, and proactively replace degraded batteries, rather than reactively deal with helpdesk tickets. Dell Client Manager allows you to be aware and proactively manage your Dell Clients systems. Exercise 11: Quickly, Remotely & Accurately Upgrade the BIOS Create a target filter - In this step we will use one of the Dell Client Mangers out-of-thebox reports to create a static filter. This filter will allow us to correctly target and perform a successful BIOS upgrade. a. Navigate to Home Dell Client Manager b. In the left tree pane, expand & select Dell Client Manager Reports BIOS Systems with a Specified BIOS Version report c. In the content pane, this report allows you to specify criteria to generate a very specific subset of Dell Machines. Specify the following (modify where necessary) and i. Product Line: OptiPlex Desktops Model: 755 Operator: Older Than BIOS Version: A13 38 < Dell Client Manager Standard Quick Start Guide

39 d. Click Refresh Note: This report now lists only those OPTIPLEX 755 machines that are running BIOS versions equal or older than A13. Creating a filter to use for a BIOS upgrade from this report can be done in a single mouse click. e. Create a static filter from the BIOS version report to be used later in a BIOS upgrade policy. Click Save As Static Filter f. Name the filter to OptiPlex 755s - BIOS Older than A13 g. Click Save Enable the BIOS Upgrade Policy - The Dell Client Manager Solution allows you to remotely upgrade the BIOS on you Dell Machines remotely. To do this, you must first obtain the BIOS file from support.dell.com; future versions of Dell Client Manager will integrate with support.dell.com to download the updates from within the Dell Client Manager console. In this exercise we will configure the BIOS Upgrade Policy. 39 < Dell Client Manager Standard Quick Start Guide

40 a. In the left tree pane, expand & select Dell Client Manager Task Job Samples BIOS Update Job b. In the content pane, within the BIOS Update Job s contents, select the BIOS Update Task c. Click the Pencil icon, to edit the task. (A new window opens) 40 < Dell Client Manager Standard Quick Start Guide

41 d. click the Browse button to select a BIOS file. e. Select the O755-A13.EXE BIOS upgrade file from the Desktop, click Open. Note: All available BIOS Upgrade files can be obtained from the Dell support website. f. Click Save Changes to save the changes to the BIOS Update task Note: Using the filter which we created from the BIOS version report ensures that the correct BIOS upgrade is applied to the correct machines. To schedule the BIOS upgrade task to the created filter follow these steps: g. Click Close h. Click Save Changes to save the changes to the BIOS Update Job i. Click the New Schedule button j. In the New Schedule dialog, check the Allow the user to defer execution of this task notice that you may customize the message displayed to end users k. Click Add Target 41 < Dell Client Manager Standard Quick Start Guide

42 l. Click Add rule m. In the Add Target dialog, select exclude resources not in (NOTICE THE NOT) n. Select the OptiPlex 755s - BIOS Older than A13 filter created in step 6 o. Click OK p. Click Schedule q. Allow the BIOS update job to complete on the 755, then check the job status. A reboot will happen during this process. Exercise #11 Review Before Dell Client Manager Before Dell Client Manager, performing BIOS upgrades often required a desk side visit, which entailed rebooting the machine, adding a floppy or USB drive in the system to flash the BIOS. Or you would use a software delivery product to send BIOS updates out this was risky because applying the wrong BIOS to a machine may render it useless. 42 < Dell Client Manager Standard Quick Start Guide

43 After Dell Client Manager With Dell Client Manager upgrading the BIOS one or thousands of machines can be done easily, all from one location. Even more, the inventory capabilities of Dell Client Manager allow you to properly target those machines which should receive a BIOS upgrade. No more worrying about applying a BIOS to a system which shouldn t receive it. Dell Client Manager also allows you to schedule when the BIOS should be applied and machine rebooted this helps greatly in production environment where rebooting systems during business hours is a disturbance. Dell Client Manager makes BIOS upgrading much easier. Exercise 12: Going Green? Save Power with Dell Client Manager a. In the left tree pane, expand Dell Client Manager Tasks b. Right-Click on the Job Samples folder c. Select New Job or Task d. From the Job/Task dialog, select Power Scheme Settings Task e. In the right pane of the Create a New Task dialog, configure your power scheme settings to what you desire. f. Click OK g. In the left tree pane, Select Dell Client Manager Tasks Power Scheme Settings Task (which you just created) h. In the right pane, click Quick Run i. Select the E6400 and click Run j. Notice the various Power Scheme s available which come with DCM 43 < Dell Client Manager Standard Quick Start Guide

44 Exercise #12 Review Before Dell Client Manager Before Dell Client Manager setting power settings would have to be performed through some group policy or manually configuring each system. After Dell Client Manager With Dell Client Manager s power scheme tasks you have the ability to easily replicate power schemes to many systems from one central console. You can create filters from the inventory that Dell Client Manager provides to target certain groups of computers which should have different power schemes than other groups. The Dell Client Manager Power Scheme feature allows you to easily save energy and in turn money for your organization. 44 < Dell Client Manager Standard Quick Start Guide