POSITION TITLE: Pharmacy Technician REPORTS TO: Pharmacy Manager. DEPARTMENT: Pharmacy EMPLOYMENT STATUS: Non-Exempt, Hourly

Transcription

1 JOB DESCRIPTION POSITION TITLE: Pharmacy Technician REPORTS TO: Pharmacy Manager DEPARTMENT: Pharmacy EMPLOYMENT STATUS: Non-Exempt, Hourly LOCATION: Bellingham JOB PURPOSE: The Pharmacy Technician, under the direct supervision of a licensed pharmacist, accurately and timely fills patient s prescriptions, assists with inventory control and collects payment at time of service. JOB QUALIFICATIONS: Education and Experience: Graduation from, or completion of, a WA Board of Pharmacy approved pharmacy technician training program. Previous pharmacy experience in an outpatient setting preferred. Certification and Licensure: Current Washington State Pharmacy Technician certification license required. PTCB certification preferred. Current CPR & BLS certification preferred. Specialized Skills & Knowledge: Knowledge of and skill in pharmacy procedures, required. Must have general office skills, including excellent data entry and computing skills. Requires basic knowledge of computers, including Microsoft Office Products and the ability to learn pharmacy software. Must have proficient keyboarding skills, be able to input patient data quickly and accurately, and have the ability to use office equipment (fax, photo copier, phone system). Must demonstrate excellent communication and customer service skills in a demanding fast paced environment with constant public contact, frequent interruptions, and occasional crisis situations. Must be able to understand and respond effectively and with sensitivity to special population groups, including those defined by race, ethnicity, language, age, gender, sexual orientation, economic standing, & others. Bilingual abilities (English/Spanish), preferred. Blood-Borne Pathogens Exposure: Category: I Revised 12/3/2013 Page 1 of 7

2 This position s roles and functions in our team-based model include: JOB DUTIES AND RESPONSIBILITIES JOB PERFORMANCE STANDARDS Communication: 1. Asks for direction when unsure of job expectation. 2. Makes suggestions and addresses concerns in a constructive manner. 3. Utilizes appropriate channels of communication in problem-solving and conflict resolution. 4. Communicates effectively and courteously to all ICHC staff. Organization & Time Mgmt.: 1. Does not allow personal issues to interfere with workload; keeps social interaction with other staff to a minimum. 2. Takes and returns from breaks and lunch times in a timely manner. 3. Maintains a clean, orderly and professional work area. 4. Seeks out appropriate uses of time during non-busy periods. Safety/CQI: 1. Ensures safe work environment and promotes accident prevention. 2. Utilizes cause for concern form to identify situations that have an impact on care delivery, safety or customer service. Work Ethic: 1. Consistently demonstrates strict adherence to policies and procedures. 2. Takes responsibility for own actions and seeks to correct any mistakes. 3. Consistently reports to work on date and time scheduled. 4. Self-initiates and follows through on assignments in a timely manner. Team Contribution: 1. Participates in and supports team meetings, activities, and/or problem solving. 2. Promotes positive team work and cohesiveness between all staff. 3. Provides constructive and creative recommendations for improvements in own area of responsibility or the clinics system as a whole. Revised 12/3/2013 Page 2 of 7

3 4. Acts as a resource, communicates appropriate knowledge, skills and conduct. Service Excellence: 1. Maintains a high level of quality, accuracy and neatness in work performed. 2. Remains calm and tactful during stressful situations, emergencies and confrontations. 3. Prioritizes customer service and customer satisfaction. 4. Demonstrates an awareness of and commitment to the goals and mission of ICHC. Professionalism: 1. Maintains appropriate personal boundaries with clients. 2. Accepts supervision and criticism in a constructive manner. 3. Maintains professional appearance appropriate for position. 4. Maintains organizational and patient confidentiality. 5. Demonstrates an ability to adapt to change. Job Specific Duties: 1. Place, receive, store and return both drug and non-drug orders. 2. File and retrieve various pharmacy records as required. 3. File completed prescriptions within the customer will-call system. 4. Enter prescription data into the computer and monitor label printing. 5. Manually type and transcribe orders (accuracy to be checked by licensed pharmacist). 6. Hand out refill orders to customers where no counseling is deemed necessary. 7. Review patient profiles in order to retrieve specific clerical and/or other information. 8. Respond to non-professional phone calls and faxes, including: Calls from clinic physicians authorizing refills providing no changes in the prescription involved Calls concerning price information Calls regarding business hours Calls from patients regarding the availability of goods and services Revised 12/3/2013 Page 3 of 7

4 Inquiries from patients asking if their prescription can be refilled and ready for pick-up Calls regarding ordering drugs and supplies from wholesalers and distributors Calls from clinic personnel concerning availability of goods, service and refill information 9. Operate cash registers, set-up deliveries and other related front counter tasks. 10. Perform tasks under pharmacist s supervision such as obtaining individual prepackaged labeled medications for prescriptions and obtaining stock bottles for prescription filling. 11. Count and pour from stock bottles for individual prescriptions. This function will be performed under the direct supervision of a licensed pharmacist and the accuracy of the prescription contents is checked by a licensed pharmacist. 12. Reverse insurance claims and return drug stock that has not left the pharmacy. 13. Reconstitute powdered drugs. Restoration of original form of medication previously altered for preservation and storage by addition of a specific quantity of distilled water or provided diluents requiring no calculation. In all cases, the accuracy of the technician is checked by a licensed pharmacist. 14. Perform all other non-professional duties as deemed necessary by a licensed pharmacist. These duties will be performed under the direct supervision of a licensed pharmacist. Revised 12/3/2013 Page 4 of 7

5 PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS: In a typical day, this job involves the activities listed below. Indicate the frequency of performance of each activity by placing a check mark ( ) in the appropriate column. R = rarely (less than 0.5 hour per day) O = occasionally (0.5 to 2.5 hours per day) F = frequently (2.5 to 5.5 hours per day) C = continually (5.5 to 8 hours per day) NA = not applicable Physical Activity R O F C NA Sitting Stationary standing Walking Ability to be mobile Crouching (bend at knee) Kneeling/crawling Stooping (bend at waist) Twisting (knees/waist/neck) Turning/Pivoting Climbing Balancing Reaching overhead Reaching extension Grasping Pinching Pushing/Pulling: Typical weight: Circle the appropriate weight in Maximum weight: Circle the appropriate weight in Lifting/Carrying: Typical weight: Describe any job duty which requires repetition or a unique application of the activity. Revised 12/3/2013 Page 5 of 7

6 Circle the appropriate weight in Maximum weight: Circle the appropriate weight in Other physical activities Computer use Stocking shelves Sensory Activities R O F C NA Describe any job duty which requires repetition or a unique application of the activity. Talking in person Talking on telephone Hearing in person Hearing on telephone Vision for close work Other sensory requirements Computer use Environmental Factors SPECIFY Safety requirement: -clothing -required safety equipment -activities performed Exposures: -fumes -chemicals -blood or other bodily fluids -cold/heat -dust Operation of equipment, vehicles or tools Required infection control standards Other environmental factors Gloves, mask, safety glasses Handling of sharp instruments/needles N/A Review policy. N/A Revised 12/3/2013 Page 6 of 7

7 I, the undersigned, acknowledge that I have read the above job description and agree that it defines the position as it currently exists. The undersigned also understand that the above is intended to describe the general content of and requirements for performance of this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. Employee Signature: Date: Supervisor Signature: Date: Revised 12/3/2013 Page 7 of 7