CIMB Bank MasterCard Overseas & Online Spend Campaign Terms and Conditions
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- Benedict Everett Harrison
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1 CIMB Bank MasterCard Overseas & Online Spend Campaign Terms and Conditions 1. The CIMB Bank MasterCard Overseas & Online Spend Campaign ( the Campaign ) is organised by CIMB Bank Berhad (13491-P) ( CIMB Bank ). The Campaign Period 2. The Campaign shall run from 1 June to 28 August, both dates inclusive ( the Campaign Period ). 3. CIMB Bank reserves the right upon giving prior notice of not less than fourteen (14) calendar days to change the duration and/or expiry dates of the Campaign Period. Eligibility 4. This Campaign is open to selected principal MasterCard credit cardholders (except CIMB s Platinum Business Card and CIMB Partner Cards) issued by CIMB Bank in Malaysia and whose mobile numbers are registered with Maxis, Celcom, Digi or U-Mobile telecommunication service providers and maintained in CIMB Bank s record ( Eligible Participants ). Eligible Participants who send SMS(s) from a mobile number that is not maintained in CIMB Bank s records shall not be entitled to participate in this Campaign. The CIMB Bank s MasterCard credit card accounts for the Eligible Participants are hereinafter collectively referred to as the Participating Credit Card Accounts. 5. The following categories of persons are not eligible to participate in this Campaign:- i) Permanent, contract and/or temporary staff or employees of CIMB Bank (including its subsidiaries and related companies) and their immediate family members (i.e. spouses, children, parents, brothers and sisters); and/or ii) Representative and/or agents (including advertising and promotion agents) of CIMB Bank and MasterCard Worldwide, a company organized under the State of Delaware, having its office and principal place of business at 2000 Purchase Street, Purchase, New York, NY , United States of America ( MasterCard ) (including their respective subsidiaries and related companies). 6. To participate in this Campaign, selected Eligible Participant(s) must register his/her participation in this Campaign either:- (a) (b) (c) by responding to CIMB Bank s short message service ( SMS ) sent to his/her mobile number maintained in CIMB Bank s records and typing CASH or CASH4 and sending the same to during the Campaign Period; or by sending an SMS by typing CASH2 or CASH3 or CASH5 <space> last 6 digits of NRIC and sending to during the Campaign Period using the mobile number maintained in CIMB Bank s records; or by auto-enrolment via an SMS sent by CIMB to his/her mobile number maintained in CIMB s records stating that he/she will be auto-enrolled to participate in this Campaign.
2 7. The Eligible Participant(s) shall bear the standard telecommunications charges imposed for each SMS sent by the Eligible Participants. 8. Upon successful registration of the participation for the Campaign, Eligible Participants shall receive a confirmation SMS from CIMB Bank. 9. In the event the registration SMS is incomplete, an SMS will be sent to the Eligible Participant(s) notifying them to re-register via SMS. Eligible Participant(s) must ensure they have keyed in the correct last 6 digits of their NRIC in the SMS. 10. Once the Eligible Participant(s) have registered their participation in the Campaign (as explained in Clause 6 herein), all his/her Participating Credit Card Accounts shall then be automatically tracked for the purpose of tabulating the number of entries for this Campaign. Participation Criteria 11. Upon successful registration as per Clause 6 above, Eligible Participants must perform one (1) of the following transactions using their Participating Credit Card Accounts to stand a chance to win one of the Weekly Prizes (defined in Clause 19): i) Foreign currency transactions via retail and/or online channel ( Overseas Spend ); and/or ii) Local currency transactions via online channel only ( Online Spend ) collectively known as ( Eligible Transactions ). 12. Retail channel shall mean total retail and/or in-store transactions while online channel shall mean total transactions effected through the internet. 13. Eligible Transactions must be incurred for personal consumption and shall not include the following:- i) Transactions made on CIMB Bank s Platinum Business Card and CIMB Partner Card; ii) Quasi Cash transactions (example: betting and/or gaming transactions); iii) Monthly instalments under any instalment payment facility provided by CIMB Bank; iv) Standing instructions/ auto-payment service; v) Payment of annual fees or service charges, delivery charges, cash payments, card replacement fee, government service tax, dispute charges, fraud charges or any other fees, charges or penalties whether imposed by CIMB Bank or otherwise; vi) Transactions for payments made towards insurance premiums and/or takaful contributions of any kind whatsoever; vii) Transactions for payments made towards mail order & telephone order (MOTO) viii) Cash advance/withdrawal/deposit transactions; and Overseas Spend shall be converted to Ringgit Malaysia (RM) for purposes of calculation of total spending and shall be based on CIMB Bank s prevailing exchange rate. In the event where the cost of Overseas Spend have been converted to Ringgit Malaysia by Eligible Participants via Dynamic Currency Conversion (DCC), this form of transaction will be categorized as a local currency transaction instead of an Overseas Spend and will not be eligible for calculation of transaction. For the avoidance of doubt, a transaction shall be considered to be an Overseas
3 Spend if the currency code in which the transaction was performed in is in any foreign currency excluding Ringgit Malaysia. Any determination by CIMB as to what constitutes Overseas Spend, Online Spend and/or Eligible Transactions shall be conclusive and shall not be challenged in any manner whatsoever, save for manifest error. 14. Eligible Participants are entitled to earn an entry for every Eligible Transaction performed during the Campaign Period to stand a chance to win the Weekly Prizes. There is no minimum spend amount required for each Eligible Transaction performed. Example as below: Eligible Transaction(s) Overseas Spend and/or Online Spend Minimum Spend Requirement No minimum spend requirement Number Of Eligible Transaction Performed Number Of Entry 1 1 entry 15. Eligible Participants are entitled to earn entries based on the number of Eligible Transactions performed regardless of the spend amount of each Eligible Transaction. Example as below: Eligible Participant Number Of Eligible Transactions Performed Total Cumulated Spend Amount Of Eligible Transaction(s) Number Of Entries Earned A 1 RM15,000 1 B 3 RM10,000 3 C 5 RM1, Entries are calculated based on the Eligible Participants total consolidated Eligible Transactions on their Participating Credit Card Accounts (principal and supplementary/ies). If the Eligible Participant has multiple MasterCard credit card accounts, the Eligible Transactions made on all Participating Credit Card Accounts by the principal and supplementary credit card cardholders shall be consolidated and not be viewed individually. Example as below: Eligible Participant A has 1 CIMB principal MasterCard credit card and 2 supplementary CIMB MasterCard credit cards. All Eligible Transactions made on all of these credit cards will be consolidated to tabulate the total entries earned for this Campaign. 17. The tracking of the Eligible Transactions and/or entries is based on the transaction dates and/or time (Malaysian Time) as captured by CIMB Bank transaction records during the Campaign Period. 18. CIMB Bank shall not be responsible for any failure and/or delay in the transmission of evidence of sales transactions by MasterCard, merchant establishments or any other party. Prizes and Winners Selection Process 19. The following prizes will be available to the selected Weekly Prize Winners of this Campaign based on the following Participating Weeks:-
4 Month Week Participating Week No. Of Weekly Prizes Week 1 1 June 5 June 10 Week 2 6 June 12 June 10 June Week 3 13 June 19 June 10 Week 4 20 June 26 June 10 Week 5 27 June 3 July 10 Week 6 4 July 10 July 10 July Week 7 11 July 17 July 10 Week 8 18 July 24 July 10 Week 9 25 July 31 July 10 Week 10 1 August 7 August 10 August Week 11 8 August 14August 10 Week August 21 August 10 Week August 28 August 10 Total Weekly Prize Winners 130 Prizes 100% Cash Back On All Eligible Transactions Cumulated Over A Selected Participating Week (Capped at RM 1,000 Per Weekly Prize Winner) 20. Eligible Participants are entitled to earn entries starting from the first day of the Participating Week (as defined in Clause 19 herein) that they successfully register until the end of the Campaign Period. Examples as below. Eligible Participant Date Eligible Participant Successfully Registers A 1 June B 5 June C 13 July D 28 August Participating Week Of Successful Registration 1 5 June (Week 1) 1 5 June (Week 1) July (Week 7) August (Week 13) Campaign Period Eligible Participants Start Earning Entries 1 June 28 August 1 June 28 August 11 July - 28 August August 21. Based on the entries earned by Eligible Participants during the Campaign Period, Eligible Participants shall then be randomly selected by an automated selection system for the Weekly Prizes based on the following process:- Subject to the terms and conditions herein, the Bank will select ten (10) potential winners for each Participating Week, up to a maximum total of one hundred thirty (130) potential winners for the Weekly Prizes ( The Potential Weekly Prize Winners ) at the end of the Campaign Period. An SMS notification will be sent only once to the Potential Weekly Prize Winners and they will be required to answer one (1) question by replying to the said SMS with the correct answer within two (2) working days from the date the SMS was sent to them. The deadline (i.e. date and time) to answer the question shall be specified in the SMS. The Potential Weekly Prize Winner who replies with the correct answer will be confirmed as a winner of the Weekly Prizes ( Weekly Prize Winners ). In the event a Potential Weekly Prize Winner does not answer correctly or did not reply within the given deadline, he/she will be disqualified from winning the
5 Weekly Prize and the Weekly Prize will be forfeited. The forfeited prize will not be given to the next potential winner. For avoidance of doubt, standard telecommunications charges for the SMS response will apply and shall be borne by the Potential Weekly Prize Winner. 22. The Weekly Prize of 100% cash back will be based on the Weekly Prize Winners cumulated Eligible Transactions of Overseas Spend and/or Online Spend during the Participating Week that their entry is selected as the Weekly Prize Winner, and is capped at a maximum of RM1,000 cash back per Weekly Prize Winner. Examples as below: Eligible Participant A B C Date Of Entries Earned Spend Amount Date Of Entry Selected As Potential Weekly Prize Winner 2 June RM100 2 June 5 June RM June RM June RM200 4 July RM August RM August RM August RM August RM June 18 August Participating Week Of Entry Selected As Potential Weekly Prize Winner 1 5 June (Week 1) 27 June 3 July (Week 5) August (Week 12) Total Cash Back RM200 (RM100 + RM100) RM400 (RM200 + RM200) RM1,000 (RM1,000 capping per Weekly Prize Winner) 23. At the time of selection of the Weekly Prize Winners and/or crediting of the cash back prize, the Eligible Participant(s) Participating Credit Card Account(s) MUST be in good standing and MUST NOT be in breach of any of the terms and conditions of the CIMB Bank credit card agreement or delinquent, and/or be invalid or cancelled within CIMB Bank s definition, otherwise they will be disqualified from participating or receiving the cash back prize from this Campaign. 24. An Eligible Participant is eligible to win a maximum of one (1) Weekly Prize throughout the Campaign Period regardless of the cash back amount entitled for the selected week. 25. The cash back prize will be credited into the Weekly Prize Winners selected principal Participating Credit Card Account within twelve (12) weeks from the end of the Campaign Period. 26. The Weekly Prize Winners shall receive SMS notifications from CIMB Bank once the cash back prizes have been credited into the Winners respective CIMB Bank principal credit card accounts. The cash back prize will also be reflected in Winners subsequent credit card monthly statements after the crediting of the cash back prize. 27. The Weekly Prizes cannot be transferred to a 3rd party, exchanged for a different prize or reward of similar value or any other alternatives in any circumstances.
6 General Terms and Conditions 28. By participating in the Campaign, the Eligible Participant is deemed to have read, understood and agreed to be bound by the Terms and Conditions stated herein and agree that any and all decisions fairly and reasonably made by CIMB Bank in relation to every aspect of the Campaign shall be final and conclusive. 29. CIMB Bank shall be entitled to substitute or replace the Weekly Prize offered under this Campaign with a prize or reward of similar value and/or to extend, modify, shorten, discontinue, cancel, terminate or suspend the Campaign by giving prior notice of fourteen (14) calendar days to the Eligible Participants. No compensation in cash or any kind shall be given to the Eligible Participants for any losses or damages suffered or incurred by the Eligible Participants as a direct or an indirect result of such substitution or replacement of the Weekly Prize and/or extension, modification, shortening, discontinuation, cancellation, termination or suspension of this Campaign unless the same is due to CIMB Bank s wilful default or gross neglect. 30. CIMB Bank shall be entitled to amend, vary, delete or add ( the Amendment ) to any of these Terms and Conditions by giving prior notice of twenty one (21) calendar days to the Eligible Participants. Notification to the Eligible Participants in respect of the Amendment shall be effected at CIMB Bank s absolute discretion through any one of the following means of communication, namely, by ordinary mail to the Eligible Participants last known address or by posting a notice regarding the Amendment at each of CIMB Bank s branches where detailed provisions regarding the Amendment may be provided in the notice itself or may be provided to the Eligible Participants upon request or by effecting an advertisement regarding the Amendment in one newspaper of CIMB Bank s choice, or via CIMB Bank s website or via electronic mail or by any other means of notice which CIMB Bank may select and the Amendment shall be deemed as binding on the Eligible Participants as from the date of notification of the Amendment or from such other date as may be specified by CIMB Bank in the notification. 31. CIMB Bank shall not be liable to any party, including the Eligible Participants for any loss or damage of whatsoever nature suffered by the Eligible Participant or any party (including but not limited to any injury or death, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party) arising, in relation to the participation or non-participation in the Campaign including arising from any non-receipt or delayed receipt by the selected Eligible Participant of the SMS. 32. CIMB Bank shall not be liable or held responsible to the Eligible Participants in any manner whatsoever if CIMB Bank is unable to perform any of its obligations stipulated herein where such inability is due directly or indirectly to any Act of God, industrial dispute, war, strike, riot, technical or system failures or anything beyond CIMB Bank s reasonable control. 33. The Terms and Conditions herein (as the same may be amended from time to time pursuant to Clause 30) shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional and/or advertising materials in relation to the Campaign. 34. The Terms and Conditions herein shall be read in conjunction with the prevailing terms and conditions governing CIMB Bank credit card account and/or the Participating Credit Card Accounts and/or other relevant products and services related to the Campaign and shall prevail
7 over any inconsistent terms, conditions, provisions or representations contained in any other promotional and/or advertising materials in relation the Campaign. 35. If there is any inconsistency (ies), conflict(s), ambiguity (ies) or discrepancy (ies) between the Bahasa Malaysia and English version or other language version of these Terms and Conditions herein, the English version of these Terms and Conditions shall prevail. Notwithstanding the aforementioned where request is made by the Eligible Participants and noted and acknowledged by CIMB Bank in its records that the Bahasa Malaysia version of the terms and conditions shall govern the operation of the Participating Credit Card Accounts, then the Bahasa Malaysia version of the Terms and Conditions shall prevail. 36. For feedbacks and/or complaints related to the Campaign, Eligible Participants may contact CIMB Bank s Customer Resolution Unit bearing the following address, telephone and facsimile numbers (or bearing such other address, telephone and facsimile numbers which CIMB Bank may change by notification to the Eligible Participants): Customer Resolution Unit, Level 19, Menara Bumiputra-Commerce, 11 Jalan Raja Laut, Kuala Lumpur Tel: /Fax: / cru@cimb.com.
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