Organizational-Level Affect:

Transcription

1 Organizational-Level Affect: Antecedents, Boundary Conditions, and Consequences of Emotional Climates and Competencies DISSERTATION of the University of St. Gallen, Graduate School of Business Administration, Economics, Law and Social Sciences (HSG) to obtain the title of Doctor Oeconomiae submitted by Jochen Immanuel Menges from Germany Approved on the application of Prof. Dr. Heike Bruch and Prof. Dr. Andreas Herrmann Dissertation no Difo-Druck GmbH, Bamberg 2009

2 Overview of Conlents Overview of Contents 1 Introduction Relevance and Research Problem Literature Review and Development of Research Questions Methodological Approach Outline of the Dissertation 46 2 Study 1: Leadership, Affect, and Performance.V Introduction, Relevance, and Intended Contributions Theoretical Background and Hypotheses Development Description of Study Methods Results Discussion 73 3 Study 2: Human Resource Management, Productive Organizational Energy, and Performance Introduction, Relevance, and Intended Contributions Theoretical Background and Hypotheses Development Description of Study Methods Results Discussion Study 3: Organizational Emotional Intelligence and Performance Introduction, Relevance, and Intended Contributions Theoretical Background and Hypotheses Development Description of Study Methods Results Discussion Discussion Summary and Integration of Research Findings Overall Limitations and Directions for Future Research Practical Implications and Extensions Conclusions and Outlook 158 References 161 Curriculum Vitae 220

3 Table of Contents List of Figures List of Tables List of Abbreviations Abstract Zusammenfassung VII VIII IX X XI i 1 Introduction.S Relevance and Research Problem Introducing the Concept of Affect Research Problem Theoretical Contributions Practical Contributions Literature Review and Development of Research Questions Findings and Unresolved Questions about Organizational-Level Affect Previous Theoretical Elaborations on Organizational-Level Affect Previous Empirical Research Findings on Organizational-Level Affect Unresolved Research Questions about Organizational-Level Affect Definitions and Classification of Affective Constructs in Organizations Affective States and Climates Affective Traits and Culture Affective Competencies and Capabilities Rationale for Organizational-Level Affect Micro, Meso, and Macro-Level Concepts of Affect in Organizations Collective Processes for the Emergence of Organizational Affect Functioning of Affect in Organizations Antecedents of Affect in Organizations Leadership Human Resource Management Other Previously Identified Antecedents 33

4 1.2.6 Consequences of Affect in Organizations Job Performance Involuntary Absence Innovation Performance Organizational Performance Other Previously Identified Consequences Integration and Development of Specific Research Questions Methodological Approach Research Paradigm i..._.._ Study Design Measurement and Data Processing Outline of the Dissertation Overall Conception S Chapter Structure 47 2 Study 1: Leadership, Affect, and Performance Introduction, Relevance, and Intended Contributions Theoretical Background and Hypotheses Development Transformational Leadership Climate as an Organizational-Level Construct Transformational Leadership Climate and Organization's Positive Affective Tone Positive Affective Tone and Employees' Average Job Performance Level The Moderating Role of Organizations' Internal Trust Description of Study Methods Data Collection and Sample Description Measures ' Transformational Leadership Climate Positive Affective Tone Internal Trust Job Performance Control Variables 65

5 2.3.3 Data Analyses Results Descriptive Statistics Hypotheses Testing Discussion Summary of Findings Theoretical Contributions Practical Implications Limitations S Directions for Future Research 77 3 Study 2: Human Resource Management, Productive Organizational Energy, and Performance Introduction, Relevance, and Intended Contributions Theoretical Background and Hypotheses Development Productive Organizational Energy as a Collective Construct Human Resource Management and Performance The Mediating Role of Productive Organizational Energy in the High Performance Work Systems - Performance Linkage Description of Study Methods Data Collection and Sample Description Measures High Performance Work System Productive Organizational Energy Organizational Performance Control Variables Data Analyses Results Descriptive Statistics Measurement Model Testing Structural Model Testing. 99

6 3.5 Discussion Summary of Findings Theoretical contributions Practical Implications Limitations Directions for future research Study 3: Organizational Emotional Intelligence and Performance Introduction, Relevance, and Intended Contributions Theoretical Background and Hypotheses Development Organizational Emotional Intelligence as a Collective Construct The Association between Organizational Emotional Intelligence and Operational and Financial Performance The Association between Organizational Emotional Intelligence and Innovation Performance The Association between Organizational Emotional Intelligence and Involuntary Absence Description of Study Methods Sample Description and Data Collection Procedures Measures Organizational Emotional Intelligence Performance Control Variables Data Analyses Results Aggregation Statistics and Descriptive Statistics Measurement Model Testing Structural Model Testing Discussion Summary of Findings and Contributions Practical Implications Limitations Directions for Future Research 128

7 5 Discussion Summary and Integration of Research Findings Overall Limitations and Directions for Future Research Limitations and Ways to Address Them in Future Research General Ideas for Future Research Practical Implications and Extensions Influencing Affective Climates Bottom-up Pathways : Top-down Pathways :..7r.T Building Organizational Emotional Intelligence Resources Procedures Creating Emotionally Effective Organizations Conclusions and Outlook Appendix Survey Items for Study Survey Items for Study Survey Items for Study References 171 Curriculum Vitae 220