Cruise. Food & Beverage, catering and hotel management on board cruise ships and river vessels

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1 Cruise Food & Beverage, catering and hotel management on board cruise ships and river vessels

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3 Looking at the menu before the map: the Ligabue gourmet cruise experience Full hotel management with a special focus on food & beverage, gourmet cuisine and entertainment on board luxury cruise ships and vessels

4 Full committment in cruise guest satisfaction Full services formula PLANNING OF RESTAURANT, BAR AND HOTEL FACILITIES ON SHIPS PURSER S OFFICE AND RECEPTION HOTEL SERVICES GOURMET AND ITALIAN / MEDITERRANEAN RESTAURANTS BARS & ENTERTAINMENT HOUSEKEEPING LAUNDRY SERVICES EMBARKING AND DISEMBARKING PASSENGERS AND LUGGAGE Excellent cuisine is fundamental for a successful cruise. Choosing Ligabue means choosing a top partner fully committed to satisfying cruise guest and building their loyalty towards the cruise organiser. On the strength of its tradition and professionalism, Ligabue is highly specialised and dedicated to top-quality gourmet and 4-5 star hotel cruise operation. 11 MANAGED SHIPS AND VESSELS 3 MILLION MEALS PER YEAR 400 EMPLOYEES Figures updated to June 2014 Our vision 4 The Ligabue philosophy is always to understand the needs, requirements and wishes of individual customers and then develop together a unique tailor-made product of the highest possible standard. We constantly strive for excellence and are committed to delivering the best products and services. We are convinced that your success will be our success.

5 Activities The Ligabue Cruise Division is specialized in every aspect of hospitality management and affiliated services for seagoing and river cruise ships. The Division supplies products and services to major international companies and at present manages 11 ships and supplies 3 million meals a year. Our shore side staff of 8 dedicated customer-oriented cruise experts include operation managers, corporate chefs and pastry corporate chefs. All have long experience gained on board of some of the most prestigious cruise ships. Our fully-trained on-board employees - many have been with us for several years - are of various nationalities and are ship experienced. 5

6 Ligabue takes Mediterranean and Italian style and cuisine to the world Ligabue is a truly international company that also boasts a rich local cultural heritage, thanks to its Venetian origins. Ligabue has always promoted healthy Mediterranean cuisine and world-famed Italian lifestyle throughout its 90 years of activity (the founder, Anacleto Ligabue, introduced baking on board cargo ships right from the start). Eat better to live better: Ligabue gives thorough attention to the constant improvement of the quality, search, and selection of its products and co-operating with the finest Italian and foreign brands and producers. Human resources assume vital importance for a company like Ligabue, especially when it comes to transforming fresh and wholesome ingredients into delicious gourmet specialities. Ligabue chefs and their teams are an invaluable cultural and professional asset. 6

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8 The Organisation To provide impeccable service, Ligabue has adopted an internal code of excellence. To pursue this objective our management team is organised in 5 main areas: Operations Excellent cuisine Human resources Total Quality Assurance and Food Safety (HACCP/USPH) Purchasing and Logistics 8

9 Operations Our operation managers are experts individually responsible for the various aspects of cruise catering: Overall ship management Service Quality Standards Research Product supply Liaison with the culinary division Human Resources Supply chain Liaison and co-ordination with ship owners and/or customer administration Training programs Port services Fuelling 9

10 Excellent cuisine The Culinary Area is run by a corporate chef and a corporate pastry chef. Both are award-wining celebrity chefs who have built up considerable expertise through working in internationally renowned restaurants and on board various kinds of ships. They are responsible for the following activities: creating menus monitoring on-board production, food quality and presentation standards organising and implementing kitchen staff training supervising chefs, pastry chefs, bakers, etc. selecting products establishing product standards with suppliers. 10

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12 Human Resources People always come first at Ligabue both the end customers and our staff. In the Cruise Division the human resources are carefully and sensitively managed by an experienced team with various tasks: selecting the best person for every job profile and specific position in the various services recruiting in various countries to hire the most suitable top professionals in the industry, either directly on the market or in collaboration with leading professional hotel schools implementing specific recruiting policies and continuous education and training programmes for all staff organising various specific training programs, and dealing with careers advancements, promotions, bonuses and benefit systems preparing and organising all travelling, visas, permits and other formalities for our crews. 12

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14 Total Quality Assurance & Food Safety The Quality Assurance Department has the vital mission of dealing with various aspects of quality and safety standards. This means assuring that all the specific operational standards are followed and that the food safety programmes (HACCP and USPH) are strictly applied. Moreover, we comply with all the major internationally required standards, guidelines and operative practices, and our Corporate Quality System Management is ISO 9001:2008 certified. 14

15 Purchasing and Logistics Our procurement and logistics organisation has considerable, wide-ranging experience in procuring and supplying goods wherever our operations are located. We always seek top quality food products and regularly conduct market research to update our supplies or to meet specific customer requirements. Thanks to a worldwide network of port facilities, the Logistics Area is in a position to ensure the best products are delivered on time and in the most efficient and professional way. 15

16 Where we are America Holland Germany USA Mauritania Algeria Africa Nigeria Congo Peru Brazil Angola

17 OFFICES Venice (Italy) HEADQUARTER Lugano (Switzerland) ON&OFFSHORE ACTIVITIES MANAGEMENT LOGISTICS CENTRES Venice (Italy) Rotterdam (Netherlands) Kazakhstan Algeria Congo Angola Ukraine Europe Russian Federation Asia Turkey Kazakhstan Saudi Arabia Indonesia Mozambique Oceania Operating Companies Commercial Partners

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20 Design UbisThree - Brochiure Cruise_05_EN.indd Ligabue Catering Services S.A. Via Cantonale 2 / b _ CH Manno (Switzerland) _ Cruise Division T _ F _ ligabue@ligabue.it