PROFESSIONAL DEVELOPMENT

Transcription

1 University of Dayton Center for Leadership Center for Leadership PROFESSIONAL DEVELOPMENT Center for Leadership 2016 Program Schedule Center for for Leadership Center Leadership 2

2 ANSWER THE CALL TO LEAD. At the UD Center for Leadership, we re more than just an educational resource for Dayton-area businesses. We form real, working partnerships between leading organizations and the nation s top thinkers in leadership development. We create educational programs and services designed to improve the success of our partners organizations and our world s future. As a shared corporate university, we bring noncompeting organizations together to create something unique and highly successful something none of us could create on our own. Our efforts to come together and educate each other yield productive, new experiences that improve these organizations from the ground up. 1 THE CENTER

3 CREATE YOUR OWN PATH TO SUCCESS. Economies will always be in flux. The one constant is the demand for knowledgeable personnel equipped with the right tools and abilities to push organizations forward. Whether you are an experienced professional looking to make an impact or an organization looking to train and retain key talent, Professional Development Programs offer one-day workshops led by local and regional thought leaders and are designed for managers and front-line supervisors. You will address your unique needs through assessments, discussion and exercises that can be seamlessly implemented back in the workplace, gaining the tools needed in order to be a successful leader. THE BENEFITS Tackle leadership and management challenges that give you a powerful advantage for some of the most competitive positions. Similar to the executive development programs, you are free to select which workshops best fit you or your organization. You can choose from a variety of programs, all aligned with the most critical competencies that are essential to the kind of managers, front-line supervisors and leaders organizations of every type not only desire, but require. Develop an array of skills including assertiveness, decision-making, team building, communication skills, conflict management and many others. Build relationships with local and regional thought leaders. Establish a network with others supervisors, managers and front-line professionals. 3

4 PROFESSIONAL DEVELOPMENT 2016 CALENDAR DATE COURSE DATE COURSE 1/7 Navigating Difficult Conversations 4/20 Coaching and Evaluating Performance 1/28 Coaching and Evaluating Performance 4/28 Advanced Project Management* 2/9 Going from Peer to Supervisor 5/3 Going from Peer to Supervisor 2/11 Effective Decision Making 5/4 Communication Skills for Leaders 2/24 Leading Change at the First Level 5/5 Project Leadership 2/25 Communication Skills for Leaders 5/10 Effective Decision Making 3/8 IMPROVing Interpersonal Communication 5/12 Effective Conflict Management: Tools, Process and Skills Practice 3/9-10 Project Management Essentials I & II 6/2-3 Project Management Essentials I & II 3/15 Leadership is Everyone s Business 6/7 Listening Skills 3/17 Time Management & Personal Productivity 6/8 Effective Delegation 4/5 Assertiveness Skills: Communicating with Impact 6/14 Leading Change at the First Level 4/6 Navigating Difficult Conversations 6/15 Leadership Essentials: Understanding Leadership & Team Development 4/7 Professional Communication & Presence 6/21 Leadership is Everyone s Business 4/14 Customer Service: Developing Customer Loyalty for Life 7/19 Time Management & Personal Productivity 4/19 Emotional Intelligence 7/20 Navigating Difficult Conversations 5 CALENDAR

5 PROFESSIONAL DEVELOPMENT 2016 CALENDAR (continued) DATE COURSE DATE COURSE 7/27 IMPROVing Interpersonal Communication 10/5 Managing Generations in the Workplace 8/3 The Power of Positive Workplace Politics 10/5 Advanced Project Management* 8/4 Enabling Others and Fostering Accountability 10/11 Customer Service: Developing Customer Loyalty for Life 8/9 & 16 Professional Presentation Skills 10/13 Coaching and Evaluating Performance 8/10 Coaching and Evaluating Performance 10/18 Effective Decision Making 8/11 Effective Decision Making 10/20 Going from Peer to Supervisor 8/16 Going from Peer to Supervisor 10/27 Project Leadership 8/31 Communication Skills for Leaders 11/2 Communication Skills for Leaders 9/7 Emotional Intelligence 11/3 IMPROVing Interpersonal Communication 9/20 Time Management & Personal Productivity 11/8 The Art of Influencing Others 9/20-21 Project Management Essentials I & II 11/9 Effective Conflict Management: Tools, Process and Skills Practice 9/21 Leading Change at the First Level 11/15 Time Management and Personal Productivity 9/22 Leadership is Everyone s Business 11/16 Leading Change at the First Level 9/22 Strengths-Based Leadership 12/6-7 Project Management Essentials I & II 9/28 IMPOVing Interpersonal Communication 12/8 Leadership is Everyone s Business 9/29 Navigating Difficult Conversations 12/14 Professional Communication & Presence * Previous Project Management Training or Project Management Essentials Required 7 CALENDAR

6 SELECT THE WORKSHOPS THAT FIT YOU BEST. Our programs are comprehensive, but that doesn t mean they re not customizable. Use this chart to choose which workshops you want to enroll in based on your or your team s needs. PROFESSIONAL DEVELOPMENT DATE COURSE PERSONAL LEADERSHIP Demonstrate Credibility Readily Adapt Analyze Issues and Solve Problems Korn Ferry first-level leaders competencies addressed in UDCL programs THOUGHT LEADERSHIP PERSONAL LEADERSHIP RESULTS LEADERSHIP Understand Strategies Identify Improvements Solicit Support Encourage Commitment Select and Develop Communicate Effectively Relate Well to Others Establish Plans Execute Effectively Show Initiative Addressed with on-the-job experience Seek Customer Satisfaction 1/7 Navigating Difficult Conversations 1/28 Coaching and Evaluating Performance 2/9 Going from Peer to Supervisor 2/11 Effective Decision Making 2/24 Leading Change at the First Level 2/25 Communication Skills for Leaders 3/8 3/9-10 IMPROVing Interpersonal Communication Project Management Essentials I & II 3/15 Leadership is Everyone s Business 3/17 4/5 Time Management & Personal Productivity Assertiveness Skills: Communicating with Impact 4/6 Navigating Difficult Conversations 4/7 4/14 Professional Communications & Presence Customer Service: Developing Customer Loyalty for Life 4/19 Emotional Intelligence 4/20 Coaching and Evaluating Performance 4/28 Advanced Project Management* 5/3 Going from Peer to Supervisor 9 COMPETENCIES

7 PROFESSIONAL DEVELOPMENT DATE COURSE 5/4 Communication Skills for Leaders 5/5 Project Leadership 5/10 Effective Decision Making 5/12 Effective Conflict Management: Tools, Process and Skills Practice PERSONAL LEADERSHIP Demonstrate Credibility Readily Adapt Analyze Issues and Solve Problems THOUGHT LEADERSHIP PERSONAL LEADERSHIP RESULTS LEADERSHIP Understand Strategies Identify Improvements Solicit Support Encourage Commitment Select and Develop Communicate Effectively Relate Well to Others Establish Plans Execute Effectively Show Initiative Seek Customer Satisfaction 6/2-3 Project Management Essentials I & II 6/7 Listening Skills 6/8 Effective Delegation 6/14 Leading Change at the First Level 6/15 Leadership Essentials: Understanding Leadership & Team Development 6/21 Leadership is Everyone s Business 7/19 Time Management & Personal Productivity 7/20 Navigating Difficult Conversations 7/27 8/3 8/4 IMPROVing Interpersonal Communication The Power of Positive Workplace Politics Enabling Others and Fostering Accountability 8/9 &16 Professional Presentation Skills 8/10 Coaching and Evaluating Performance 8/11 Effective Decision Making 8/16 Going from Peer to Supervisor 8/31 Communication Skills for Leaders 9/7 Emotional Intelligence 9/20 Time Management & Personal Productivity 11 COMPETENCIES

8 PROFESSIONAL DEVELOPMENT DATE 9/20-21 COURSE Project Management Essentials I & II 9/21 Leading Change at the First Level 9/22 Leadership is Everyone s Business PERSONAL LEADERSHIP Demonstrate Credibility Readily Adapt Analyze Issues and Solve Problems THOUGHT LEADERSHIP PERSONAL LEADERSHIP RESULTS LEADERSHIP Understand Strategies Identify Improvements Solicit Support Encourage Commitment Select and Develop Communicate Effectively Relate Well to Others Establish Plans Execute Effectively Show Initiative Seek Customer Satisfaction 9/22 Strengths-Based Leadership 9/28 IMPROVing Interpersonal Communication 9/29 Navigating Difficult Conversations 10/5 Managing Generations in the Workplace 10/5 Advanced Project Management* 10/11 10/13 Customer Service: Developing Customer Loyalty for Life Coaching and Evaluating Performance 10/18 Effective Decision Making 10/20 Going from Peer to Supervisor 10/27 Project Leadership 11/2 Communication Skills for Leaders 11/3 IMPROVing Interpersonal Communication Skills 11/8 The Art of Influencing Others 11/9 11/15 Effective Conflict Management: Tools, Process and Skills Practice Time Management & Personal Productivity 11/16 Leading Change at the First Level 12/6-7 Project Management Essentials I & II 12/8 Leadership is Everyone s Business 12/14 Professional Communication & Presence 13 COMPETENCIES

9 Professional Development Programs 2016 NAVIGATING DIFFICULT CONVERSATIONS JAN. 7 8:30 A.M.-4:30 P.M. The cost of unresolved conflict is enormous. Productivity loss, employee turnover, an erosion of trust, lost time due to physical symptoms and communication breakdowns are just a few of the many consequences of managing conflict and communication challenges poorly. This interactive workshop helps participants build strong communication and conflict resolution skills. Participants will be introduced to tools such as the Thomas-Kilmann Conflict Mode Instrument as well as techniques to increase their personal effectiveness. COACHING AND EVALUATING PERFORMANCE JAN. 28 8:30 A.M.-4:30 P.M. Coaching and Evaluating Performance is designed to enhance a leader s management skills and prepare him or her for the changing demands of today s workforce. A manager s ability to provide regular coaching is critical to ensuring that individuals, and the team, reach their peak performance. This session will introduce participants to concepts and skills that can be used to provide coaching to either develop the skills of staff members or correct performance issues. Participants will also explore the performance review process and how to conduct performance appraisals. GOING FROM PEER TO SUPERVISOR FEB. 9 8:30 A.M.-4:30 P.M. This high-energy, interactive workshop guides new supervisors through the transition from individual contributor to leader. Through selfassessments, small group exercises, group discussion and role playing, we will explore the strategies, and behaviors and critical interactions that lead to becoming an effective supervisor. EFFECTIVE DECISION MAKING FEB. 11 8:30 A.M.-4:30 P.M. When was the last time you or your team sat down and evaluated the lessons learned from either a great decision or a bad decision? Managers, employees and teams are constantly making and implementing decisions, but few examine the process and assess the quality of their decisions. In today s business environment, the impact of a poorly made decision can be costly. On the other hand, a great decision can produce results that will move an organization forward. This one-day seminar gives participants the process and tools for making effective decisions. This seminar utilizes group exercises, movie clips, real-world examples and a team case study to help participants analyze and improve their decision making skills. LEADING CHANGE AT THE FIRST LEVEL FEB. 24 8:30 A.M.-4:30 P.M. It is common knowledge that dealing with major change while remaining productive is difficult. Now you not only have to deal effectively with change yourself you are now in a leadership position, and others are looking to you to help them with change. Leading major change is not the same as leading day-to-day operations. In this program, we will explore the patterns that differentiate great change leaders, focusing on the complicated role of the front-line leader who must follow and lead simultaneously. COMMUNICATION SKILLS FOR LEADERS FEB. 25 8:30 A.M.-4:30 P.M. In today s workplace, we are communicating more rapidly, more often and with greater numbers of people than ever before. The prominence of and other technology means our writing and thinking skills are showcased on a daily basis. Employees at all levels need to be able to communicate ideas effectively to customers, vendors, co-workers and management. Our overall work performance may even be assessed by how effectively and professionally we communicate with both internal and external audiences. Expressing yourself clearly and maintaining positive relationships with others are critical to career and organizational success. The goal of this session is to improve overall communication skills. PUBLIC $395 (PER DAY) UD ALUMNI $345 (PER DAY) PARTNER $299 (PER DAY) 15

10 IMPROVING INTERPERSONAL COMMUNICATION MARCH 8 8:30 A.M.-4:30 P.M. The business world is salivating for better communicators. Leaders with a mastery of the various facets of communication are becoming increasingly rare. Acquiring these skills can be overwhelming, and can leave some thinking they may just not have what it takes. This course will use the proven methods of improvisation training to identify weaknesses and create new habits and behaviors. Those taking this course should expect a fundamental change in the way they communicate in all areas of their life. PROJECT MANAGEMENT ESSENTIALS I & II MARCH :30 A.M.-4:30 P.M. This two-day program focuses on the practical skills, tools and techniques used to effectively manage all phases (initiation, planning, execution/ control, and closing) of a project. Participants spend 40% of the course working on a practical case study project in which they will experience working in small groups to clarify the project s goal and objectives, identify deliverables, create a work breakdown structure, build a schedule, and determine the project s critical path. This program is designed for individuals who are either managing or participating in projects. LEADERSHIP IS EVERYONE S BUSINESS MARCH 15 8:30 A.M.-4:30 P.M. Today s and tomorrow s most successful companies are creatively adapting to unceasing change and uncertainty by encouraging leadership at every level of the organization. The new competitive requirements quality, innovation, customer responsiveness and flexibility demand an organization filled with people taking the lead in improving processes, collaborating on products and responding appropriately to ever-changing markets. Managers, while struggling to get better results with fewer people and resources, are realizing that full participation is not good ; it is critical. Only the concerted and enthusiastic efforts of everyone will give us the edge we need. This is the challenge addressed by Leadership is Everyone s Business. In this program participants discover how they have shown leadership in the past to meet business and personal challenges, allowing them to gain the confidence and skill to increase their use of the Five Practices of Exemplary Leaders on the job. TIME MANAGEMENT & PERSONAL PRODUCTIVITY MARCH 17 8:30 A.M.-4:30 P.M. As leaders advance in the organization, one of the things they quickly realize is the way they manage their time is in direct correlation with how successful they, along with their team, will perform. While this is easier said than done, many times individuals that have performed at a high level struggle in transitioning to an advanced position in which they must delegate tasks, prioritize critical initiatives and effectively manage relationships. Learning how to invest your time wisely is a critical skill in the workplace, but it is one in which we do not spend a great deal of time trying to learn or master. How you do it, when you do it and why you do it can play a big role in how effective you are as a leader. This program will answer those questions and give you tactics that can be applied when you return to your organization.participants will be exposed to some valuable tools that will help create an immediate impact in time management and personal productivity. ASSERTIVENESS SKILLS: COMMUNICATING WITH IMPACT APRIL 5 8:30 A.M.-4:30 P.M. Assertiveness does not come naturally to many people. However, assertiveness skills can be learned. Professionals who learn to project their thoughts and ideas through an assertive communication style, command respect and are able to influence others to get things done. Studies show that assertive professionals who ask for what they want are rewarded and recognized more often. NAVIGATING DIFFICULT CONVERSATIONS APRIL 6 8:30 A.M.-4:30 P.M. The cost of unresolved conflict is enormous. Productivity loss, employee turnover, an erosion of trust, lost time due to physical symptoms and communication breakdowns are just a few of the many consequences of managing conflict and communication challenges poorly. This interactive workshop helps participants build strong communication and conflict resolution skills. Participants will be introduced to tools such as the Thomas-Kilmann Conflict Mode Instrument as well as techniques to increase their personal effectiveness. 17

11 PROFESSIONAL COMMUNICATION & PRESENCE APRIL 7 8:30 A.M.-1:00 P.M. First impressions, an effective image, powerful non-verbal communication, and proper dining skills are key elements of being a business professional. Many professionals lack an awareness or appreciation for the importance of image because it has never been formally explained or taught to them. Participants in the Professional Communication and Presence seminar will leave the program with an awareness of how image influences perception, and how to proactively manage the messages one s image conveys in the professional environment and the skills to make a positive first impression. Participants will learn new techniques on how to manage non-verbal communication effectively. In addition, participants will take away an insight into the impact business technology etiquette and effective networking can have to positively build professional relationships. CUSTOMER SERVICE: DEVELOPING CUSTOMER LOYALTY FOR LIFE APRIL 14 8:30 A.M.-4:30 P.M. For most people, success in providing exceptional customer service depends heavily on how well or how poorly they handle relationships with their customers, co-workers and supervisors. Learning how to create customer loyalty by working effectively with others is the objective of this program. You will learn to handle difficult customer situations, complaints and criticisms. You will learn the effective interpersonal skills necessary to let customers know their thoughts and feelings are important to you. You will be able to build a climate of trust and cooperation in which people will want to do business with you and refer others to your business. EMOTIONAL INTELLIGENCE APRIL 19 8:30 A.M.-4:30 P.M. Emotional intelligence (EI) and the impact it has on the personal and professional success of individuals has become one of the most talked about concepts over the last several years. This session provides an indepth look at the domains and competencies of the Emotional Intelligence model, which will improve your ability to affect change in yourself and others. Participants will learn how to recognize and identify emotions that drive behaviors. Once identified, participants will learn how to manage those emotions to be effective in personal and professional interactions. The key takeaway is how to positively influence a challenging situation or personality. Additionally, participants will learn about negotiation, power, influence, teamwork, development, and service orientation. COACHING AND EVALUATING PERFORMANCE APRIL 20 8:30 A.M.-4:30 P.M. Coaching and Evaluating Performance is designed to enhance a leader s management skills and prepare him or her for the changing demands of today s workforce. A manager s ability to provide regular coaching is critical to ensuring that individuals, and the team, reach their peak performance. This session will introduce participants to concepts and skills that can be used to provide coaching to either develop the skills of staff members or correct performance issues. Participants will also explore the performance review process and how to conduct performance appraisals. ADVANCED PROJECT MANAGMENT APRIL 28 8:30 A.M.-4:30 P.M. This one-day class is an excellent follow-up for people who attended Project Management Essentials I & II. This class takes a deeper dive on some of the topics that we had to skim in the Essentials class, such as Resource Management and Managing Multiple Projects. We also take a closer look at the concept of Critical Path and how to use it when executing a project. This program places emphasis on the ability of participants to apply key skills and techniques to practical project situations. The class includes a two-hour exercise in which participants work in teams to make decisions and develop a project schedule for a very demanding client. GOING FROM PEER TO SUPERVISOR MAY 3 8:30 A.M.-4:30 P.M. This high-energy, interactive workshop guides new supervisors through the transition from individual contributor to leader. Through self-assessments, small group exercises, group discussion and role playing, we will explore the strategies, and behaviors and critical interactions that lead to becoming an effective supervisor. 19

12 COMMUNICATION SKILLS FOR LEADERS MAY 4 8:30 A.M.-4:30 P.M. In today s workplace, we are communicating more rapidly, more often and with greater numbers of people than ever before. The prominence of and other technology means our writing and thinking skills are showcased on a daily basis. Employees at all levels need to be able to communicate ideas effectively to customers, vendors, co-workers and management. Our overall work performance may even be assessed by how effectively and professionally we communicate with both internal and external audiences. Expressing yourself clearly and maintaining positive relationships with others are critical to career and organizational success. The goal of this session is to improve overall communication skills. PROJECT LEADERSHIP MAY 5 8:30 A.M.-4:30 P.M. Organizing and managing the day-to-day activities of a project can be challenging enough. However, successful project managers must also have the skills necessary to develop a highperforming team, make and implement effective decisions and communication with and influence stakeholders outside the core project team. The difference between management and leadership will forever be debated, but when it comes to projects it s a clear delineation you manage the process and lead the people. This one-day program focuses on four skills necessary to effectively lead the people associated with a project. EFFECTIVE DECISION MAKING MAY 10 8:30 A.M.-4:30 P.M. When was the last time you or your team sat down and evaluated the lessons learned from either a great decision or a bad decision? Managers, employees and teams are constantly making and implementing decisions, but few examine the process and assess the quality of their decisions. In today s business environment, the impact of a poorly made decision can be costly. On the other hand, a great decision can produce results that will move an organization forward. This one-day seminar gives participants the process and tools for making effective decisions. This seminar utilizes group exercises, movie clips, real-world examples and a team case study to help participants analyze and improve their decision making skills. EFFECTIVE CONFLICT MANAGEMENT: TOOLS, PROCESS AND SKILLS PRACTICE MAY 12 8:30 A.M.-4:30 P.M. Managing conflict effectively can increase efficiency and improve morale. This workshop will review the five conflict styles and assess your conflict style by utilizing the ThomasKilmann Conflict Mode Instrument.The advantages and pitfalls of each of the styles will be discussed. The six sources of the organizational conflict will be reviewed along with steps to resolve them. A list of conflict management suggestions will be discussed to help identify an effective conflict management procedure for your work group. The key steps in resolving conflict will be presented and applied to your work setting. Participants will have an opportunity to practice being a third-party facilitator for two individuals experiencing conflict. PROJECT MANAGEMENT ESSENTIALS I & II JUNE 2-3 8:30 A.M.-4:30 P.M. This two-day program focuses on the practical skills, tools and techniques used to effectively manage all phases (initiation, planning, execution/ control, and closing) of a project. Participants spend 40% of the course working on a practical case study project in which they will experience working in small groups to clarify the project s goal and objectives, identify deliverables, create a work breakdown structure, build a schedule, and determine the project s critical path. This program is designed for individuals who are either managing or participating in projects. LISTENING SKILLS JUNE 7 9:00 A.M.-3:00 P.M. In today s work environment supervisors face many complex demands which are especially challenging when communication isn t clear. What supervisors will learn during this workshop will give them perspective into their professional interactions and lead to more rewarding and meaningful communication. EFFECTIVE DELEGATION JUNE 8 9:00 A.M.-3:00 P.M. Effective supervisors must be able to delegate work and hold employees accountable. To do this successfully, it is important to use a delegation approach which will develop your team and provide you with more time for higher level responsibilities. 21

13 LEADING CHANGE AT THE FIRST LEVEL JUNE 14 8:30 A.M.-4:30 P.M. It is common knowledge that dealing with major change while remaining productive is difficult. Now you not only have to deal effectively with change yourself you are now in a leadership position, and others are looking to you to help them with change. Leading major change is not the same as leading day-to-day operations. In this program, we will explore the patterns that differentiate great change leaders, focusing on the complicated role of the front-line leader who must follow and lead simultaneously. LEADERSHIP ESSENTIALS: UNDERSTANDING LEADERSHIP & TEAM DEVELOPMENT JUNE 15 8:30 A.M.-4:30 P.M. Leading yourself and others starts with you. In this high-energy and interactive program, you will be taking part in a DiSC self-assessment, group discussions and activities that will help you in identifying your strengths and opportunities. Having a strong sense of self is not only beneficial for you, but also for others in your circle of influence. You will also identify the stages of team development and assess where your team is currently operating as well as learn how to accelerate your team s performance in the future. LEADERSHIP IS EVERYONE S BUSINESS JUNE 21 8:30 A.M.-4:30 P.M. Today s and tomorrow s most successful companies are creatively adapting to unceasing change and uncertainty by encouraging leadership at every level of the organization. The new competitive requirements quality, innovation, customer responsiveness and flexibility demand an organization filled with people taking the lead in improving processes, collaborating on products and responding appropriately to ever-changing markets. Managers, while struggling to get better results with fewer people and resources, are realizing that full participation is not good ; it is critical. Only the concerted and enthusiastic efforts of everyone will give us the edge we need. This is the challenge addressed by Leadership is Everyone s Business. In this program participants discover how they have shown leadership in the past to meet business and personal challenges, allowing them to gain the confidence and skill to increase their use of the Five Practices of Exemplary Leaders on the job. TIME MANAGEMENT & PERSONAL PRODUCTIVITY JULY 19 8:30 A.M.-4:30 P.M. As leaders advance in the organization, one of the things they quickly realize is the way they manage their time is in direct correlation with how successful they, along with their team, will perform. While this is easier said than done, many times individuals that have performed at a high level struggle in transitioning to an advanced position in which they must delegate tasks, prioritize critical initiatives and effectively manage relationships. Learning how to invest your time wisely is a critical skill in the workplace, but it is one in which we do not spend a great deal of time trying to learn or master. How you do it, when you do it and why you do it can play a big role in how effective you are as a leader. This program will answer those questions and give you tactics that can be applied when you return to your organization. Participants will be exposed to some valuable tools that will help create an immediate impact in time management and personal productivity. NAVIGATING DIFFICULT CONVERSATIONS JULY 20 8:30 A.M.-4:30 P.M. The cost of unresolved conflict is enormous. Productivity loss, employee turnover, an erosion of trust, lost time due to physical symptoms and communication breakdowns are just a few of the many consequences of managing conflict and communication challenges poorly. This interactive workshop helps participants build strong communication and conflict resolution skills. Participants will be introduced to tools such as the Thomas-Kilmann Conflict Mode Instrument as well as techniques to increase their personal effectiveness. IMPROVING INTERPERSONAL COMMUNICATION JULY 27 SEPT. 28 NOV. 3 8:30 A.M.-4:30 P.M. The business world is salivating for better communicators. Leaders with a mastery of the various facets of communication are becoming increasingly rare. Acquiring these skills can be overwhelming, and can leave some thinking they may just not have what it takes. This course will use the proven methods of improvisation training to identify weaknesses and create new habits and behaviors. Those taking this course should expect a fundamental change in the way they communicate in all areas of their life. 23

14 THE POWER OF POSITIVE WORKPLACE POLITICS AUG. 3 8:30 A.M.-4:30 P.M. In order to become politically effective, one must begin by understanding that organization politics is a reality in every organization. Some people go to great lengths to say that they are not political and there are no organizational politics where they work. That s because it s usually viewed as negative back-stabbing behavior. Organizational politics is just part of the fabric of business life and to understand how organizations make decisions and who makes them can only make you more effective in doing your job. Are you aware of the power of positive organizational politics? Your understanding of politics in the workplace can easily mean the difference between advancing in your job and losing it. More jobs are lost and advancement denied because of poorly played office politics than any other reason. Join us to determine the level of your own tendencies in the area of organizational politics, learn 10 keys for being politically effective, and develop a plan to manage your political equity account. or improve an actual presentation that they will (or may) be delivering at work. In session 2, participants will deliver a 5-minute segment of their chosen presentation for verbal and written feedback from the instructor and fellow participants. COACHING AND EVALUATING PERFORMANCE AUG. 10 8:30 A.M.-4:30 P.M. Coaching and Evaluating Performance is designed to enhance a leader s management skills and prepare him or her for the changing demands of today s workforce. A manager s ability to provide regular coaching is critical to ensuring that individuals, and the team, reach their peak performance. This session will introduce participants to concepts and skills that can be used to provide coaching to either develop the skills of staff members or correct performance issues. Participants will also explore the performance review process and how to conduct performance appraisals. ENABLING OTHERS AND FOSTERING ACCOUNTABILITY AUG. 4 8:30 A.M.-4:30 P.M. This program will be a valuable tool for managers and supervisors who are looking for ways to equip others to be able to perform at higher levels, build more collaborative work environments and increase the opportunity for better results. Enabling is a key leadership practice, which brings forth individual creativity, commitment and ownership to an organization. Participants will learn about and become more proficient at enabling others to take action and creating an environment of accountability through individual work and reflection, small and large group discussions, contemporary video case examples and experiential, hands-on activities. PROFESSIONAL PRESENTATION SKILLS AUG. 9 & 16 8:30 A.M.-4:30 P.M. While technical skills are important in today s workplace, organizations are increasingly interested in hiring and promoting employees with strong presentation skills. Employees at all levels need to be able to communicate ideas effectively to customers, vendors, coworkers and managers. Regardless of the audience, one thing is for sure: their time is valuable, and they should leave feeling that they are taking away pertinent and applicable information. An intensive look at the three main elements content, design, and delivery can help us lay the foundation for value-added presentations time and again. In session 1, participants will review the fundamentals of presentation skills and have time to develop EFFECTIVE DECISION MAKING AUG. 11 OCT. 18 8:30 A.M.-4:30 P.M. When was the last time you or your team sat down and evaluated the lessons learned from either a great decision or a bad decision? Managers, employees and teams are constantly making and implementing decisions, but few examine the process and assess the quality of their decisions. In today s business environment, the impact of a poorly made decision can be costly. On the other hand, a great decision can produce results that will move an organization forward. This one-day seminar gives participants the process and tools for making effective decisions. This seminar utilizes group exercises, movie clips, real-world examples and a team case study to help participants analyze and improve their decision making skills. GOING FROM PEER TO SUPERVISOR AUG. 16 OCT. 20 8:30 A.M.-4:30 P.M. This high-energy, interactive workshop guides new supervisors through the transition from individual contributor to leader. Through selfassessments, small group exercises, group discussion and role playing, we will explore the strategies, and behaviors and critical interactions that lead to becoming an effective supervisor. 25

15 COMMUNICATION SKILLS FOR LEADERS AUG. 31 8:30 A.M.-4:30 P.M. In today s workplace, we are communicating more rapidly, more often and with greater numbers of people than ever before. The prominence of and other technology means our writing and thinking skills are showcased on a daily basis. Employees at all levels need to be able to communicate ideas effectively to customers, vendors, co-workers and management. Our overall work performance may even be assessed by how effectively and professionally we communicate with both internal and external audiences. Expressing yourself clearly and maintaining positive relationships with others are critical to career and organizational success. The goal of this session is to improve overall communication skills. EMOTIONAL INTELLIGENCE SEPT. 7 8:30 A.M.-4:30 P.M. Emotional intelligence (EI) and the impact it has on the personal and professional success of individuals has become one of the most talked about concepts over the last several years. This session provides an indepth look at the domains and competencies of the Emotional Intelligence model, which will improve your ability to affect change in yourself and others. Participants will learn how to recognize and identify emotions that drive behaviors. Once identified, participants will learn how to manage those emotions to be effective in personal and professional interactions. The key takeaway is how to positively influence a challenging situation or personality. Additionally, participants will learn about negotiation, power, influence, teamwork, development, and service orientation. TIME MANAGEMENT & PERSONAL PRODUCTIVITY SEPT. 20 8:30 A.M.-4:30 P.M. As leaders advance in the organization, one of the things they quickly realize is the way they manage their time is in direct correlation with how successful they, along with their team, will perform. While this is easier said than done, many times individuals that have performed at a high level struggle in transitioning to an advanced position in which they must delegate tasks, prioritize critical initiatives and effectively manage relationships. Learning how to invest your time wisely is a critical skill in the workplace, but it is one in which we do not spend a great deal of time trying to learn or master. How you do it, when you do it and why you do it can play a big role in how effective you are as a leader. This program will answer those questions and give you tactics that can be applied when you return to your organization.participants will be exposed to some valuable tools that will help create an immediate impact in time management and personal productivity. PROJECT MANAGMENT ESSENTIALS I & II SEPT :30 A.M.-4:30 P.M. This two-day program focuses on the practical skills, tools and techniques used to effectively manage all phases (initiation, planning, execution/control, and closing) of a project. Participants spend 40% of the course working on a practical case study project in which they will experience working in small groups to clarify the project s goal and objectives, identify deliverables, create a work breakdown structure, build a schedule, and determine the project s critical path. This program is designed for individuals who are either managing or participating in projects. LEADING CHANGE AT THE FIRST LEVEL SEPT. 21 8:30 A.M.-4:30 P.M. It is common knowledge that dealing with major change while remaining productive is difficult. Now you not only have to deal effectively with change yourself you are now in a leadership position, and others are looking to you to help them with change. Leading major change is not the same as leading day-to-day operations. In this program, we will explore the patterns that differentiate great change leaders, focusing on the complicated role of the front-line leader who must follow and lead simultaneously. LEADERSHIP IS EVERYONE S BUSINESS SEPT. 22 8:30 A.M.-4:30 P.M. Today s and tomorrow s most successful companies are creatively adapting to unceasing change and uncertainty by encouraging leadership at every level of the organization. The new competitive requirements quality, innovation, customer responsiveness and flexibility demand an organization filled with people taking the lead in improving processes, collaborating on products and responding appropriately to ever-changing markets. Managers, while struggling to get better results with fewer people and resources, are realizing that full participation is not good ; it is critical. Only the concerted and enthusiastic efforts of everyone will give us the edge we need. This is the challenge addressed by Leadership is Everyone s Business. In this program participants discover how they have shown leadership in the past to meet business and personal challenges, allowing them to gain the confidence and skill to increase their use of the Five Practices of Exemplary Leaders on the job. 27

16 STRENGTHS-BASED LEADERSHIP SEPT. 22 8:30 A.M.-4:30 P.M. Self-awareness is one of the most critical attributes of effective leaders. Most of us have been taught that success comes from being well-rounded. However, this is an unrealistic goal and one that leads to mediocre leadership. According to research conducted by Gallup, the most effective leaders invest in their own strengths, as well as those of their team, resulting in a 64 percent increase in employee engagement. As a part of this course, participants will complete the StrengthsFinder 2.0 assessment and begin to explore how they can leverage their personal strengths to become an effective leader. NAVIGATING DIFFICULT CONVERSATIONS SEPT. 29 8:30 A.M.-4:30 P.M. The cost of unresolved conflict is enormous. Productivity loss, employee turnover, an erosion of trust, lost time due to physical symptoms and communication breakdowns are just a few of the many consequences of managing conflict and communication challenges poorly. This interactive workshop helps participants build strong communication and conflict resolution skills. Participants will be introduced to tools such as the Thomas-Kilmann Conflict Mode Instrument as well as techniques to increase their personal effectiveness. MANAGING GENERATIONS IN THE WORKPLACE OCT. 5 9:00 A.M.-3:00 P.M. People are living longer and retiring later, which has contributed to the growing diversity of ages in the workplace. This is the first time in modern history that there are four (almost five) distinct generations working together. These generational differences can have a major impact on leading, recruiting, team building, motivating and improving performance. Research indicates that people communicate based on their generation. This workshop uses discussion-triggering vignettes that show realistic examples of workplace situations. Participants will learn to resolve common workplace situations that are influenced by generational differences. They will explore the defining characteristics and differences of each of the generations. And they will take away practical tips to lead and work effectively with each of the generations. ADVANCED PROJECT MANAGEMENT OCT. 5 8:30 A.M.-4:30 P.M. This one-day class is an excellent follow-up for people who attended Project Management Essentials I & II. This class takes a deeper dive on some of the topics that we had to skim in the Essentials class, such as Resource Management and Managing Multiple Projects. We also take a closer look at the concept of Critical Path and how to use it when executing a project. This program places emphasis on the ability of participants to apply key skills and techniques to practical project situations. The class includes a two-hour exercise in which participants work in teams to make decisions and develop a project schedule for a very demanding client. CUSTOMER SERVICE: DEVELOPING CUSTOMER LOYALTY FOR LIFE OCT. 11 8:30 A.M.-4:30 P.M. For most people, success in providing exceptional customer service depends heavily on how well or how poorly they handle relationships with their customers, co-workers and supervisors. Learning how to create customer loyalty by working effectively with others is the objective of this program. You will learn to handle difficult customer situations, complaints and criticisms. You will learn the effective interpersonal skills necessary to let customers know their thoughts and feelings are important to you. You will be able to build a climate of trust and cooperation in which people will want to do business with you and refer others to your business. COACHING AND EVALUATING PERFORMANCE OCT. 13 8:30 A.M.-4:30 P.M. Coaching and Evaluating Performance is designed to enhance a leader s management skills and prepare him or her for the changing demands of today s workforce. A manager s ability to provide regular coaching is critical to ensuring that individuals, and the team, reach their peak performance. This session will introduce participants to concepts and skills that can be used to provide coaching to either develop the skills of staff members or correct performance issues. Participants will also explore the performance review process and how to conduct performance appraisals. 29

17 GOING FROM PEER TO SUPERVISOR OCT. 20 8:30 A.M.-4:30 P.M. This high-energy, interactive workshop guides new supervisors through the transition from individual contributor to leader. Through selfassessments, small group exercises, group discussion and role playing, we will explore the strategies, and behaviors and critical interactions that lead to becoming an effective supervisor. EFFECTIVE DECISION MAKING OCT. 18 8:30 A.M.-4:30 P.M. When was the last time you or your team sat down and evaluated the lessons learned from either a great decision or a bad decision? Managers, employees and teams are constantly making and implementing decisions, but few examine the process and assess the quality of their decisions. In today s business environment, the impact of a poorly made decision can be costly. On the other hand, a great decision can produce results that will move an organization forward. This one-day seminar gives participants the process and tools for making effective decisions. This seminar utilizes group exercises, movie clips, real-world examples and a team case study to help participants analyze and improve their decision making skills. PROJECT LEADERSHIP OCT. 27 8:30 A.M.-4:30 P.M. Organizing and managing the day-to-day activities of a project can be challenging enough. However, successful project managers must also have the skills necessary to develop a highperforming team, make and implement effective decisions and communication with and influence stakeholders outside the core project team. The difference between management and leadership will forever be debated, but when it comes to projects it s a clear delineation you manage the process and lead the people. This one-day program focuses on four skills necessary to effectively lead the people associated with a project. COMMUNICATION SKILLS FOR LEADERS NOV. 2 8:30 A.M.-4:30 P.M. In today s workplace, we are communicating more rapidly, more often and with greater numbers of people than ever before. The prominence of and other technology means our writing and thinking skills are showcased on a daily basis. Employees at all levels need to be able to communicate ideas effectively to customers, vendors, co-workers and management. Our overall work performance may even be assessed by how effectively and professionally we communicate with both internal and external audiences. Expressing yourself clearly and maintaining positive relationships with others are critical to career and organizational success. The goal of this session is to improve overall communication skills. THE ART OF INFLUENCING OTHERS NOV. 8 8:30 A.M.-4:30 P.M. In the current global economy, it is essential that supervisors influence others who see things from a different perspective or when they need others to take action. Effective influencers are confident in sharing their knowledge and values and possess good interpersonal and communication skills. This program provides participants with the opportunity to examine the skills, characteristics and techniques essential in influencing others to give their support without formal authority or power. EFFECTIVE CONFLICT MANAGEMENT: TOOLS, PROCESS AND SKILLS PRACTICE NOV. 9 8:30 A.M.-4:30 P.M. Managing conflict effectively can increase efficiency and improve morale. This workshop will review the five conflict styles and assess your conflict style by utilizing the ThomasKilmann Conflict Mode Instrument.The advantages and pitfalls of each of the styles will be discussed. The six sources of the organizational conflict will be reviewed along with steps to resolve them. A list of conflict management suggestions will be discussed to help identify an effective conflict management procedure for your work group. The key steps in resolving conflict will be presented and applied to your work setting. Participants will have an opportunity to practice being a third-party facilitator for two individuals experiencing conflict. 31

18 TIME MANAGEMENT & PERSONAL PRODUCTIVITY NOV. 15 8:30 A.M.-4:30 P.M. As leaders advance in the organization, one of the things they quickly realize is the way they manage their time is in direct correlation with how successful they, along with their team, will perform. While this is easier said than done, many times individuals that have performed at a high level struggle in transitioning to an advanced position in which they must delegate tasks, prioritize critical initiatives and effectively manage relationships. Learning how to invest your time wisely is a critical skill in the workplace, but it is one in which we do not spend a great deal of time trying to learn or master. How you do it, when you do it and why you do it can play a big role in how effective you are as a leader. This program will answer those questions and give you tactics that can be applied when you return to your organization.participants will be exposed to some valuable tools that will help create an immediate impact in time management and personal productivity. LEADING CHANGE AT THE FIRST LEVEL NOV. 16 8:30 A.M.-4:30 P.M. It is common knowledge that dealing with major change while remaining productive is difficult. Now you not only have to deal effectively with change yourself you are now in a leadership position, and others are looking to you to help them with change. Leading major change is not the same as leading day-to-day operations. In this program, we will explore the patterns that differentiate great change leaders, focusing on the complicated role of the front-line leader who must follow and lead simultaneously. PROJECT MANAGMENT ESSENTIALS I & II DEC :30 A.M.-4:30 P.M. This two-day program focuses on the practical skills, tools and techniques used to effectively manage all phases (initiation, planning, execution/ control, and closing) of a project. Participants spend 40% of the course working on a practical case study project in which they will experience working in small groups to clarify the project s goal and objectives, identify deliverables, create a work breakdown structure, build a schedule, and determine the project s critical path. This program is designed for individuals who are either managing or participating in projects. LEADERSHIP IS EVERYONE S BUSINESS DEC. 8 8:30 A.M.-4:30 P.M. Today s and tomorrow s most successful companies are creatively adapting to unceasing change and uncertainty by encouraging leadership at every level of the organization. The new competitive requirements quality, innovation, customer responsiveness and flexibility demand an organization filled with people taking the lead in improving processes, collaborating on products and responding appropriately to ever-changing markets. Managers, while struggling to get better results with fewer people and resources, are realizing that full participation is not good ; it is critical. Only the concerted and enthusiastic efforts of everyone will give us the edge we need. This is the challenge addressed by Leadership is Everyone s Business. In this program participants discover how they have shown leadership in the past to meet business and personal challenges, allowing them to gain the confidence and skill to increase their use of the Five Practices of Exemplary Leaders on the job. PROFESSIONAL COMMUNICATIONS & PRESENCE DEC. 14 8:30 A.M.-1:00 P.M. First impressions, an effective image, powerful non-verbal communication, and proper dining skills are key elements of being a business professional. Many professionals lack an awareness or appreciation for the importance of image because it has never been formally explained or taught to them. Participants in the Professional Communication and Presence seminar will leave the program with an awareness of how image influences perception, and how to proactively manage the messages one s image conveys in the professional environment and the skills to make a positive first impression. Participants will learn new techniques on how to manage non-verbal communication effectively. In addition, participants will take away an insight into the impact business technology etiquette and effective networking can have to positively build professional relationships. CENTER FOR LEADERSHIP 300 College Park Dayton, Ohio leadership@udayton.edu leadership.udayton.edu 33