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1 GET FILE='C:\Users\User\Documents\Dolly SPSS.sav'. REGRESSION /DESCRIPTIVES MEAN STDDEV CORR SIG N /MISSING LISTWISE /STATISTICS COEFF OUTS CI(95) R ANOVA COLLIN TOL CHANGE ZPP /CRITERIA=PIN(.05) POUT(.10) /NOORIGIN /DEPENDENT Y /METHOD=ENTER X1 X2 /PARTIALPLOT ALL /SCATTERPLOT=(*ZPRED,Y) /RESIDUALS DURBIN HIST(ZRESID) NORM(ZRESID). Regression Notes Output Created 23-Feb :48:48 Comments Input Data C:\Users\User\Documents\Dolly SPSS.sav Active Dataset Filter Weight Split File DataSet1 N of Rows in Working Data File 180 Missing Value Handling Definition of Missing User-defined missing values are treated as missing. Cases Used Syntax Statistics are based on cases with no missing values for any variable used. REGRESSION /DESCRIPTIVES MEAN STDDEV CORR SIG N /MISSING LISTWISE /STATISTICS COEFF OUTS CI(95) R ANOVA COLLIN TOL CHANGE ZPP /CRITERIA=PIN(.05) POUT(.10) /NOORIGIN /DEPENDENT Y /METHOD=ENTER X1 X2 /PARTIALPLOT ALL /SCATTERPLOT=(*ZPRED,Y) /RESIDUALS DURBIN HIST(ZRESID) NORM(ZRESID). Resources Processor Time 0:00: Elapsed Time 0:00: Memory Required 1644 bytes 55

2 Notes Output Created 23-Feb :48:48 Comments Input Data C:\Users\User\Documents\Dolly SPSS.sav Active Dataset Filter Weight Split File DataSet1 N of Rows in Working Data File 180 Missing Value Handling Definition of Missing User-defined missing values are treated as missing. Cases Used Syntax Statistics are based on cases with no missing values for any variable used. REGRESSION /DESCRIPTIVES MEAN STDDEV CORR SIG N /MISSING LISTWISE /STATISTICS COEFF OUTS CI(95) R ANOVA COLLIN TOL CHANGE ZPP /CRITERIA=PIN(.05) POUT(.10) /NOORIGIN /DEPENDENT Y /METHOD=ENTER X1 X2 /PARTIALPLOT ALL /SCATTERPLOT=(*ZPRED,Y) /RESIDUALS DURBIN HIST(ZRESID) NORM(ZRESID). Resources Processor Time 0:00: Elapsed Time 0:00: Memory Required Additional Memory Required for Residual Plots 1644 bytes 1624 bytes [DataSet1] C:\Users\User\Documents\Dolly SPSS.sav 56

3 Descriptive Statistics Mean Std. Deviation N WOM Positif Customer Delight Kepercayaan Pelanggan Correlations WOM Positif Customer Delight Kepercayaan Pelanggan Pearson Correlation WOM Positif Customer Delight Kepercayaan Pelanggan Sig. (1-tailed) WOM Positif Customer Delight Kepercayaan Pelanggan N WOM Positif Customer Delight Kepercayaan Pelanggan Variables Entered/Removed Variables Variables Entered Removed Method 1 Kepercayaan Pelanggan, Customer Delight a. Enter a. All requested variables entered. 57

4 Summary b R R Square Adjusted R Square Std. Error of the Estimate a a. Predictors: (Constant), Kepercayaan Pelanggan, Customer Delight b. Dependent Variable: WOM Positif Summary b Change Statistics R Square Change F Change df1 df2 Sig. F Change Durbin-Watson b. Dependent Variable: WOM Positif ANOVA b Sum of Squares df Mean Square F Sig. 1 Regression a Residual Total a. Predictors: (Constant), Kepercayaan Pelanggan, Customer Delight b. Dependent Variable: WOM Positif Coefficients a Unstandardized Coefficients Standardized Coefficients B Std. Error Beta t Sig. 1 (Constant) Customer Delight Kepercayaan Pelanggan

5 Coefficients a 95,0% Confidence Interval for B Correlations Lower Bound Upper Bound Zero-order Partial Part 1 (Constant) Customer Delight Kepercayaan Pelanggan Coefficients a Collinearity Statistics Tolerance VIF 1 Customer Delight Kepercayaan Pelanggan Collinearity Diagnostics a Variance Proportions Dimensi Kepercayaan on Eigenvalue Condition Index (Constant) Customer Delight Pelanggan Residuals Statistics a Minimum Maximum Mean Std. Deviation N Predicted Value Residual Std. Predicted Value Std. Residual

6 Charts 60

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