Emergency Notification Information System (SI PR)

Transcription

1 Emergency Notification Information System (SI PR) - state-of-the-art technical and technological solutions Dariusz Zakrzewski SI PR project manager CPI MSWiA Krakow, 18 November 2011

2 Agenda Emergency Notification System current organisation state EU legal framework challenges presented by the implementation of EU standards interconnected PSAP model the development philosophy of the new 112 model in Poland tasks performed by CPI MSWiA Euro 2012 promoting 112 selected system functionalities

3 Emergency Notification System current organisation state the system needs reorganisation and a new model has to be developed cost-efficiency of the entire system s functioning (decisions on the political level) Police SWD (Lublin) after production launch in August this year, the system underwent tests and simulations were run involving operators, policemen and medics (Lublin) talks are nearing completion with telecom operators on ensuring transfer of emergency calls to PSAPs work is under way on internal procedures at PSAPs challenges faced by emergency services: - lack of standardisation - emergency services are unable to flexibly manage their resources - restricted system functioning when natural disasters happen in certain areas (transferability of emergency calls) - emergency services need to account for their work (monitoring the time in which aid is provided) - efficient management of financial resources for the system s functioning (real needs vs. the organisational structure of emergency services) - coordination of rescue operations - resource management, AVL and APL visualisation - ensuring shorter time in which aid is provided - support for the organisation of Euro infrastructure-related preparedness (the OST 112 network used for cooperation between different emergency services)

4 Number of calls made to emergency numbers in 2010 Total False emergencies and malicious calls Medical Service State Fire Service Police Medical Service State Fire Service Policce Calls redirected from 112 total: Calls redirected to 997: Calls redirected 998: Calls redirected 999:

5 EU legal framework - guidelines on national 112 systems toll-free calls; 112 must not be discriminated against compared to other emergency numbers; localisation of callers; promoting the 112 number.

6 Challenges presented by the implementation of EU standards lack of funds the development of the system is financed using the ERDF within the EU budget (grant totalling almost 300 million PLN); know-how administrative barriers, agreements on the concept, choosing the implementation model; reluctance to make changes, reorganisation of emergency services, launching the system as a way to cut the costs of the Emergency Notification System; delocalised answering of emergency calls (call answering treated as a service); funding for the 112 system, the scope of operation of individual emergency services; Law on Public Procurement the private sector s interest in contracts on developing the system, delays in bidding procedures caused by the use of appeal measures during the procedures.

7 Interconnected PSAP model Gda ńsk System launch based on a nationwide information system in the operator model (17 PSAPs) PSAP PSAP Police SWD Medical Service SWD State Fire Service SWD PSAP Kato wice Police SWD Medical Service SWD Fire Service SWD

8 Demonstration regional centre PSAP Poznań Gda ńsk

9 PSAP Gdańsk Demonstration regional centre Gda ńsk

10 Demonstration regional centre PSAP Radom Gda ńsk

11 Interconnected PSAP model IT platform, OST 112 cloud simplified diagram Szczecin Gdańsk Olsztyn Gorzów Wielkopolski Bydgoszcz Białystok Poznań Łódź Warszawa Wrocław Opole Radom Kielce Lublin Katowice Kraków Rzeszów

12 112 support OST 112 network Office of Electronic Communications UKE PLI CBD Access nodes PSAP ITS Communication servers Telecom operator Public telephone network Landlines and mobile phones 112 Call transfer Emergency service(swd) Localisation PSAP

13 Integration Notification Event PSAP ITS Event is attended to SWD State Emergency Medical Service SWD Police SWD State Fire Service

14 SI PR environment ecall Chief Land Surveying and Cartography Office (GUGiK) IT system Police SWD PSAP ITS Telecom operator Telecom operator s IT system State Fire Service SWD State Emergency Medical Service SWD SWD of other emergency services UKE CP SCPR (interface) PLI CBD

15 PSAP ITS functionalities Interface/data Radio station Registration GPS localization IT System Telephone exchange Large-format visualisation Digital map Surveillance camera system

16 Roll out the development philosophy of the new 112 model in Poland Gradual expansion of the system launch: Phase one: voivodship capitals (17 regional PSAP centers); Phase two: Poland s entire territory (17 voivodship PSAPs + (?) xx PSAPs)

17 Tasks performed by IT Projects Center Developing IT and telecommunications solutions for the launch of the new 112 model in Poland; Complexity of the project, as the CPI MSWiA needs to take over coordination at the level of the Ministry of the Interior and Administration (MSWiA) and the Ministry of Health (the IT solutions provider leads the way in developing the new 112 in Poland).

18 EURO 2012 Euro 2012 host cities and the Emergency Notification System coverage, Phase one; Will the system be launched before Euro 2012 (Voivodeship governors as organisers of the Emergency Notification System); the state of the IT platform s readiness nine months to Euro 2012.

19 Promoting HESC 112 promoting the 112 emergency number as compared to promoting the new 112 model; promoting the 112 number by the Police and State Fire Service; 112 will keep becoming more popular as mobile phone networks grow in Poland; challenge: to persuade citizens that by dialling 112, they can obtain help faster than if they called the dedicated number of a given emergency service.

20 Selected system functionalities calls are filtered and transferred to appropriate emergency services; callers are localised and the system is integrated with the GIS services environment; system facilities for the disabled; open system, e-call.

21 Thank you for your attention