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1 One of the biggest challenges in today s online banking landscape is the process to prevent unauthorized parties from accessing your personal online banking information. Because mal-ware, spy-ware, and other undesirable code have become so common and so sophisticated, many computers have been compromised without users knowledge. As a result, login credentials (such as your online banking ID and password) may be very easy to steal. The nature of today s Internet means that neither you nor your bank can allow just an ID and password to grant access to your sensitive personal and financial information! The use of special cookies is the most common way that banking systems can uniquely remember (or register) the device or computer that you normally use to access your accounts. Whenever you connect to online banking, the system uses these encoded cookies to verify that this is one of the registered computers which you use for access. If that cookie is not present, then the system understands there is a greater risk that your credentials may be under the control of someone other than you, so the system requires you to receive and enter a one-time Secure Access Code. This code can be delivered to your phone number, mobile device, or e- account. You will also have the opportunity to register the computer being used to avoid having to receive a Secure Access Code each time you log in. Many customers have the newest browser technology, which includes privacy options that allow you to delete all cookies when you close your browser. This measure is there to make it more difficult for shopping and search websites to track your online activity. However, this indiscriminate cookie purging process will also remove the special online banking cookies and other Internet sites you may wish to preserve for your browser s identity. Most customers prefer to whitelist or preserve the cookies for such sites so that when the browser is closed, those cookies remain, and all other cookies will be deleted. We have provided instructions on the following pages for the commonly used browser versions demonstrating how to set up your computer to whitelist the SYBT online banking site. This will enable you to have your computer* recognized and avoid having to repeatedly authenticate yourself with a one-time Secure Access Code. * You may register up to six computer systems for your online account. Browser Instructions: Internet Explorer Internet Explorer 8/ Internet Explorer Firefox Safari Google Chrome

2 If the system does not recognize your device (although you have registered it as a Personal Computer ), the cookie necessary for recognizing your device is being deleted. This is typically caused when the browser is set to automatically delete cookies when the browser is closed, or you may manually delete your cookies from time to time. There is no way to preserve the SYBT cookie in Internet Explorer 7. We recommend upgrading to Internet Explorer 8 or 9 as they are more secure and have additional functionality. estatements and Bill Pay If you are having an issue with viewing estatements or Bill Pay, try the following troubleshooting steps. 1. From the browser menu click Tools and Internet Options. 2. Click on the click Privacy tab and then the "Advanced" button. 3. Ensure that "Override automatic cookie handling" and "Always allow session cookies" are checked. 4. Also ensure the first and third party cookies are both accept. 5. Click "OK" 6. If you have the Turn on Pop-up Blocker checked, click on the Settings button. 7. In the Address of Web site to allow text box, enter the following address: click Add 8. Next click the Close button. 9. If you are still having an issue, you can also add the address above to your trusted sites by: a. Clicking the Security tab b. Click the green checkmark labeled Trusted Sites c. Click on the Sites button and add the address above. d. Click Close when finished. 2

3 Versions 8 & 9 If the system does not recognize your device (although you have registered it as a Personal Computer ), the cookie necessary for recognizing your device is being deleted. This is typically caused when the browser is set to automatically delete cookies when the browser is closed, or you may manually delete your cookies from time to time. There is a way to preserve the SYBT cookie in Internet Explorer 8 & 9. Preserving SYBT Cookie 1. From the browser menu click Tools and Internet Options. 2. Under the General tab, go to the Browsing History section and click Delete. 3. Ensure that the Preserve Favorite Website Data box is checked. This box must be checked to preserve the cookie. 4. When finished, click the Cancel button. 5. Now begin the process of logging into Online Banking. Enter your Login ID and click Go. 6. The next screen requests your Password. Place this page into your Favorites (Bookmark). Doing so will preserve our cookie from getting deleted when you clean out your cookies. 7. Continue the login process. 3

4 8. If prompted, register the computer (if it is your personal or work computer). The next time you log in, the system should not prompt for a Secure Access Code. estatements and Bill Pay If you are having an issue with viewing estatements or Bill Pay, try the following troubleshooting steps. 1. From the browser menu click Tools and Internet Options. 2. Click on the Privacy tab and then the "Advanced" button. 3. Ensure that "Override automatic cookie handling" and "Always allow session cookies" are checked. 4. Also ensure the first and third party cookies are both accept. 5. Click "OK" 6. If you have the Turn on Pop-up Blocker checked, click on the Settings button. 7. In the Address of Web site to allow text box, enter the following address: click Add 8. Next click the Close button. Additional Steps You may also add our sites to the Privacy exception list. To do so: a. Click the Sites button under the Privacy tab to show the Per Site Privacy Actions window. b. In the Address of website box, type the following address: click Allow c. Click OK 4

5 9. Additionally, you may also add the web address above to your trusted sites by: a. Clicking the Security tab b. Click the green checkmark labeled Trusted Sites c. Click on the Sites button and add the web address above. d. Click Close when finished. 5

6 If the system does not recognize your device (although you have registered it as a Personal Computer ), the cookie necessary for recognizing your device is being deleted. This is typically caused when the browser is set to automatically delete cookies when the browser is closed, or you may manually delete your cookies from time to time. There is a way to preserve the SYBT cookie in Internet Explorer 10 (IE10). Preserving SYBT Cookie 1. From the browser menu click Tools or click the icon and then Internet Options. 2. From the browser menu click Tools and Internet Options. 3. Under the General tab, go to the Browsing History section and click Delete. 4. Ensure that the Preserve Favorite Website Data box is checked. This box must be checked to preserve the cookie. 5. When finished, click the Cancel button. 6. Now begin the process of logging into Online Banking. Enter your Login ID and click Go. 7. The next screen requests your Password. Place this page into your Favorites (Bookmark). Doing so will preserve our cookie from getting deleted when you clean out your cookies. 8. Continue the login process. 6

7 9. If prompted, register the computer (if it is your personal or work computer). The next time you log in, the system should not prompt for a Secure Access Code. estatements and Bill Pay If you are having an issue with viewing estatements or Bill Pay, try the following troubleshooting steps. 1. From the browser menu click Tools and Internet Options. 2. Click on the Privacy tab and then the "Advanced" button. 3. Ensure that "Override automatic cookie handling" and "Always allow session cookies" are checked. 4. Also ensure the first and third party cookies are both accept. 5. Click "OK" 6. If you have the Turn on Pop-up Blocker checked, click on the Settings button. 7. In the Address of Web site to allow text box, enter the following address: click Add 8. Next click the Close button. 9. If you are still having an issue, you can also add the address above to your trusted sites by: a. Clicking the Security tab b. Click the green checkmark labeled Trusted Sites c. Click on the Sites button and add the address above. 10. Click Close when finished. Additional Steps You should also make sure that your privacy settings are not blocking cookies. To do so: a. On the Internet Options window, click the Privacy tab. b. Make sure that the slider is not set to High. This will block all cookies. 7

8 You may also add our site to an exception list. To do so: c. Click the Sites button under the Privacy tab to show the Per Site Privacy Actions window. d. In the Address of website box, type the following address: click Allow e. Click OK To view our website more easily in Internet Explorer 10 (Desktop Mode) If you are having trouble with the way Online Banking or Bill Pay displays in IE10, please complete one of the following options: 8

9 Option 1 1. If the page is having an issue, you should see a broken page icon. 2. Simply click on the icon and the page should display correctly. Option 2 1. Log in to Online Banking utilizing Internet Explorer If the issue is with: a. Online Banking, navigate to any page within Online Banking and proceed to step 4. b. Bill Pay, navigate to Bill Pay and then proceed to step Press the F12 key on your keyboard to display the panel below. 4. Click the Browser Mode IE10 menu and select Internet Explorer 10 Compatibility View. 5. Close the window, and your browser to save this setting. Option 3 1. Log in to Online Banking utilizing Internet Explorer If the issue is with: a. Online Banking, navigate to any page within Online Banking and proceed to step 3. b. Bill Pay, navigate to Bill Pay and then proceed to step From the browser menu click Tools. 4. Click Compatibility View Settings 5. From Select Compatibility View Settings. 6. The page that you re having issues with should be listed in the Add this website section. Click the Add button. 7. Click Close at the bottom. 9

10 If the system does not recognize your device (although you have registered it as a Personal Computer ), the cookie necessary for recognizing your device is being deleted. This is typically caused when the browser is set to automatically delete cookies when the browser is closed, or you may manually delete your cookies from time to time. 1. Click on Tools and go to Options. MAC users will need to select Firefox from the tool bar to locate Options. 2. Navigate to the Privacy tab. 3. Under Tracking Tell websites I do not want to be tracked can be on or off. 4. Under History make sure that: a) Firefox will: Use custom settings for history is selected. b) Do not check Always use private browsing mode. If it is on, the SYBT cookie will not be retained. c) Accept third-party cookies is selected with the Keep until: they expire option. 5. Preserving SYBT Cookie: If the user does not wish to Accept cookies from sites, the following address must be added to the exception list. Click the Exceptions button and add: and click Allow 6. Click OK 7. Do not check Clear history when Firefox closes. If it is on, you will be prompted for a one time Security Access Code each time you log into Online Banking. Important Note: Rather than deleting cookies, you can disable the Accept cookies from sites option. You could then use the Exceptions button to add sites, essentially creating a white list of approved sites. 10.

11 estatements and Bill Pay If you are having an issue with viewing estatements or Bill Pay, try the following troubleshooting steps. 1. Under the Content icon, if Block pop-up windows is checked, click the Exceptions button to the right and enter the following address and click allow Next, click the Close button. 3. Under the Advanced tab, click on the Encryption tab. Ensure that SSL 3.0 and TLS 1.0 are both checked and click OK. 11

12 If the system does not recognize your device (although you have registered it as a Personal Computer ), the cookie necessary for recognizing your device is being deleted. This is typically caused when the browser is set to automatically delete cookies when the browser is closed, or you may manually delete your cookies from time to time. Preserving SYBT Cookie If you choose to delete cookies, a one-time Secure Access Code will be necessary each time you log into Online Banking. Safari does not have the option to white list a site so that a specific cookie can be retained. Apple does however offer Extensions which can be added to the Safari browser, and gives the ability to whitelist cookies. (Fees may apply) estatements and Bill Pay If you are having an issue with viewing estatements or Bill Pay, try the following troubleshooting steps. 1. From a MAC, click the Safari drop down menu from your tool bar, and select Preferences. 2. From a PC, click the icon on the top right hand corner and select Preferences. Mac View PC View If you cannot find the icon, click the Alt key which will display the menu below. Click Edit and Preferences. 12

13 3. Click on the Security tab. 4. Under the Security tab ensure that: Enable Plug-ins is checked. Enable Java is checked. Enable JavaScript is checked. Block pop-up windows is NOT checked. 5. Under the Privacy tab, ensure Never is checked for Block Cookies. Using the settings Always or From third parties and advertisers will block session cookies used during an Online Banking session. 6. Close the box. 13

14 If the system does not recognize your device although you have registered it as a Personal Computer, the cookie necessary for recognizing your device is being deleted. This is typically caused when the browser is set to automatically delete cookies when the browser is closed, or you may manually delete your cookies from time to time. Preserving SYBT Cookie: If you clean out cookies, the SYBT cookie will be deleted. To preserve it, follow the instructions below." 1. Click the menu icon on the top right and then Settings. 2. Click the Show Advanced Settings link on the bottom of the page. 3. Click the Content Settings button under the Privacy section. 14

15 4. Within Content Settings, click the Manage Exceptions button under Cookies. Note that both the first and second option will work. 5. Within the Cookie and Site Data Exceptions area, add the following address: a. - select Allow and then OK. 6. Close window. 15

16 estatements and Bill Pay If you are having an issue with viewing estatements or Bill Pay, try the following troubleshooting steps. 1. Click the Chrome configuration wrench drop down menu from your tool bar, then on Settings. 2. Click on the Show advanced settings at the bottom of the screen. 3. Under the privacy section, click on Content Settings. a. Under Cookies Allow local data to be set or follow the Manage exceptions instructions below. b. Under Images Show all images or follow the Manage exceptions instructions below. c. Under JavaScript Allow all sites to run JavaScript or follow the Manage exceptions instructions below. d. Under Plug-ins Run Automatically or follow the Manage exceptions instructions below. e. Under Pop-Ups Allow all sites to show pop-ups or follow the Manage exceptions instructions below. f. If you wish to manually manage security settings, click Manage Exceptions button. Add the following address to the Pop-up Exceptions list: 16

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