Your Home. Our Commitment.

Transcription

1 Your Home. Our Commitment. Outer Banks property rentals, the Seaside Way. We d love to make a difference for your family.

2 The Outer Banks Way

3 authentic We so appreciate everyone at Seaside! Thank you to everyone for taking such amazing care of our home! -THE ROYALS The Outer Banks Way The Outer Banks of North Carolina are unique, special, as are the people who are fortunate enough to own a piece of this serene, coastal paradise. There is an authenticity to the OBX that you can feel the moment you cross the sound to the small finger of land we call home. Not overly developed, yet full of life, our towns have weathered the years with a determination and strength that is tempered by friendliness, charm and a deep affection for this extraordinary place. We Outer Bankers are a close-knit group committed to each other and protecting the distinctive way of life. Seaside Vacations is proud of our deep roots in these towns - with families we ve grown to know so well. Our long history and our involvement in the community mean we are an integral part of the fabric of life here. We are committed to our community, and it shows in our dedication and authentic way we serve every visitor to our shores and every owner who trusts us with their home. It s the Outer Banks Way and it s how we ve succeeded for over 25 years. Come by and visit us! You ll find our staff always ready to help.

4 A Matter of Trust You have been exceptionally helpful and responsive, the service and attentiveness such as you have provided is what keeps people coming expertise back to Seaside. -THE COUSSAS

5 A Matter of Trust Your decision to own a home on the Outer Banks exhibits the same affection and love. Whether purchased as a private family retreat, a planned retirement destination or as an enduring investment opportunity, the choice to welcome regular guests is one that requires a partner you trust. There are so many questions to be answered and so many details to be managed. Seaside Vacations seeks to be your reliable partner, whether you own a large, sprawling oceanfront home or a cozy condominium between the roads. At Seaside, we have a place for everyone. At Seaside Vacations, we ve earned that trust through our uncompromising service and we d love to share that with you as we do with over 400 homeowners on the Outer Banks. This confidence is built on a foundation of expertise, relationships and strength. Expertise - Seaside Vacations was founded on the Outer Banks in 1990 as, and remains, a family-owned and operated company. Our senior leadership team has over 100 years of combined experience in the vacation rental industry. They also serve as experts on several community service and industry related boards throughout the area. We put this knowledge to work everyday in service to our owners and guests. Relationships - Seaside Vacations has built a wealth of lasting partnerships with many other Outer Banks businesses. From these partnerships, Club Seaside was born. This exclusive program provides our guests the connections and additional value that makes every vacation more memorable and draws guests back year after year. Strength - Seaside Vacations is part of the Seaside Realty Group - a growing family of businesses. Our sister company, Coldwell Banker Seaside Realty, is the leading brokerage firm for commercial and residential sales as well as long-term rentals in Northeast North Carolina with offices in Kitty Hawk and Elizabeth City. To learn more, visit outerbanksvacations.com/property-management

6 Again, we cannot express enough how much we appreciate your team s continued efforts in booking our house so solidly. -THE ROGERS excellence Attracting your Guests

7 Attracting your Guests When it comes to marketing your Outer Banks home, Seaside Vacations is the expert. We believe in utilizing a well-maintained mix of marketing tools, which includes print and online advertising, search engine optimization and pay-per-click, direct marketing, public relations and events, social media and signage. Instead of a set it and forget it mentality, we adjust our marketing campaigns regularly to respond to market performance and occupancy. This way, we are sure to maximize the marketing investment and draw highly qualified renters to your home. The result of this perfect mix is homes that consistently outperform similar rental homes throughout the Outer Banks. Marketing Highlights OuterBanksVacations.com: Our new dynamic website is designed to reach out to a broad span of potential visitors. The site is search engine-optimized and guests can see real-time availability as well as book (and pay) online 24 hours a day. This website is the centerpiece of our marketing and makes it easy for visitors to connect with your home through large images and plenty of details. Simplified Pricing: Our revolutionary Simplified Pricing/ No Fees reservations policy, just as you would find with industry leaders such as Travelocity and Orbitz, is very attractive to guests Simplified Pricing means no additional reservation, administrative or credit card fees. Guests pay only our Simplified Price plus taxes. Club Seaside: All Seaside Vacations guests enjoy the complimentary events and exclusive discounts of Club Seaside. From an adventure park and wild horse tours to golf, tennis and surfing lessons, from beach equipment rentals and wine tastings to fishing charters and pottery parties, Club Seaside provides our guests with access to all the Outer Banks has to offer. Perfect Vacation Promise: At Seaside Vacations, we also make a Perfect Vacation Promise to all of our guests. This includes our Clean House Guarantee. Should guests find anything that needs our attention and calls before 7:00 pm, we ll be there to remedy it within two hours. We are dedicated to ensuring the perfect vacation for every guest. Free linens/bedmaking No cleaning fee Free grocery delivery Security deposit waiver included Keyless entry Welcome bag Free beach equipment Layaway payment plan Mobile app Ask for your customized rental performance analysis

8 Your Home is at the Heart of all we do attentive My brother and his family stayed at our beach house. They were most impressed with how clean the house was and this is coming from a family of neat freaks. -THE JOHNSONS

9 Your Home is at the Heart of all we do At Seaside Vacations, we pride ourselves on caring for and managing our owners homes as if they were our own. With our knowledgeable team and professional service, we are able to give our owners and their homes personal care and specialized attention. Seaside Vacations owners can be assured that when they visit their home or have guests arriving, they will receive the genuine hospitality of our professionally trained Owner and Guest Services staff. In addition, our experienced Property Coordinators offer personal service to guests and owners, with each Seaside Vacations home having a dedicated Property Coordinator. Beyond Simple Maintenance Maintaining Your Home: The care of your home is a responsibility we take very seriously. Whether it is regularly scheduled or an unplanned emergency, we offer Housekeeping, Pool & Spa Service and Home Maintenance Services. Our dedicated staff is fully-equipped and ready to keep your Outer Banks home in top condition for you and your guests and can handle any situation that may arise. Our team of trained property inspectors ensures Seaside Vacations homes are secure and in excellent condition before guests arrive. Our team will also quickly inform you of maintenance needs or suggested upgrades to your home. We have also responded to renter and owner requests for keyless entry and have installed keyless entry systems in our homes for added security and guest convenience. Maintaining Your Investment: Not only does our team keep your property in shape physically, we ll help you keep your investment in shape with easy-to-use and understand reports. Our website has a personalized OwnerWeb, which provides owners with 24-hour access to owner statements, future bookings, 12-month availability calendar and more. Seaside Vacations also offers the benefit of our expertise. We can make recommendations on ways to update and improve your home over time and to make the most of your investment by improving its rental performance. We are happy to coordinate with the vendors you choose to make suggested improvements. We sit down and go over the details of your property so you have the information necessary to make those important decisions. Life is Better at Seaside

10 One of the best things about Seaside is you! Having someone who knows our property and is available to talk to us so promptly is great. responsive -THE BAKERS Office Hours & Locations The Key to a great Partnership Seaside Vacations believes that the key to great partnerships is being responsive to our owners and guests. We understand that a timely response is evidence that the relationship and the person are respected and valued. Seaside Vacations has a simple philosophy when it comes to communication: be prompt, responsive, helpful and respectful. We abide by this concept because we respect and value our owners and guests and are committed to providing them world-class service in all that we do. Get started with Seaside Vacations at Kitty Hawk 3620 N. Croatan Hwy. (Milepost 4.5) Kitty Hawk, NC Mon. - Sun. 8:30 am to 7:00 pm Corolla 1109 A Ocean Trail (Milepost CC11) Corolla, NC Mon. - Sun. 8:30 am to 5:00 pm Mailing Address P.O. Box 3339 Kitty Hawk, NC Phone Numbers Main Office: (252) or Toll Free: (866) Website