U.N. e-government Survey Findings and Methodology

Transcription

1 Islamic Republic of IRAN Workshop in Tehran March 2015 U.N. e-government Survey Findings and Methodology Jonas Rabinovitch, Senior e-government Advisor E-Government Branch DPADM Department of Economic and Social Affairs United Nations

2 Contents 1. UNDESA s Work on E- government 2. Overview of the 2014 UN E-government Survey 3. Key Findings 4. E-government Development Index Global and Regional E-Gov. Trends 2

3 Overview of UNDESA s Work on E-GOVERNMENT Division for Public Administration and Development Management EGB/DPADM s Vision and Mission Provide support to Member States to build capacity in the area of innovation, e/mgovernance and transformation of government to foster sustainable development. DPADM s Strategy Our strategy is based on an integrated approach among our three main pillars of work: 1.Normative work/ Support for intergovernmental processes 2.Research and Policy Analysis 3.Capacity-building and advisory services Part 1-3

4 Overview of DPADM/EGB s Thematic Areas Institutional Frameworks and Leadership for e-gov. Development Innovation in Service Delivery and e-gov. CAPACITY BUILDING ANALYSIS AND RESEARCH NORMATIVE WORK e-gov. as Enabler of Collaborative and Open Governance for Sust. Dev.

5 Governance, a wider concept than Government (G) State (national, state and local levels) Creates Enabling Political and Legal Environment Facilitates Political and Social Interaction Generates Jobs, Income, Goods and Services (P) Private Sector (formal, informal, corporations, SMEs, etc) Civil Society (C) (societal, institutions and individuals) Jonas Rabinovitch 5

6 UNDESA s E-Government Capacity Building Bahrain Brazil Brunei Darussalam Chad Chile Colombia Costa Rica Ecuador Ethiopia Guatemala Jordan Morocco Panama Qatar Republic of Korea Saudi Arabia The Bahamas Togo United Arab Emirates Uzbekistan Integrated e-government strategies, policies and guidelines with emphasis on: Whole of government approach Citizen engagement Online services Open government/open data, smart government and m- government Advisory Missions 6

7 UNDESA s E-Government Capacity Building Tools 1. UN E-Government Survey 2. UN E-Government Knowledge Base - UNPAN 3. Online Training on UN E-Government Survey 4. Self-Assessment Toolkit (in process) 5. METER / METEP 6. Workshops/ Training 7. Peer-to-peer knowledge transfers 8. Technical cooperation projects 7

8 Self-Assessment E-Government Tool-Kit From What to How A tool for decision-makers to identify: o Areas of strength and challenges; o Steps needed to enhance their egovernment services; o Develop and implement egovernment strategies to promote sustainable development. Practice oriented, hands-on and comprehensible tool; Member States will perform a self-assessment based on UN framework and methodology; Help UNDESA collect, analyze data and prepare reports. 8

9 E-Government for the Future We Want 2014 UN E-Government Survey: Thematic Overview 9

10 UN E-Government Survey The E-Gov Survey presents a systematic assessment of the use of ICT to transform and reform the public sector by enhancing efficiency, effectiveness, transparency, accountability, access to public services and citizen participation in 193 Countries. UN E-Gov Survey adopted by Member States and Economists as a useful tool to benchmark e-government Development UN Survey as a tool to guide policies and strategies on how Member States can overall improve public service delivery and bridge the digital divide. 10

11 Overview of Thematic Areas of the 2014 Survey E-Participation Whole-of-Government Multi-channel Service Delivery Expanding Usage Bridging the Digital Divide and vulnerable Groups Open Government Data 11

12 Key Findings Governments across the globe are undertaking a process of transformative change. E-Government is becoming a holistic process to transform government towards sustainable development. The transformative changes entail not only the design and implementation of innovative practices, but more fundamentally a transformation of government s role, functions, institutional frameworks and processes. E-Government development can contribute towards the post-2015 development agenda: strengthening national capabilities, regional and national networks. 12

13 Key Findings In 2014, for the first time, all 193 UN Member States had national websites. At the regional level, Europe continued to lead followed by the Americas, Asia, Oceania and Africa. Effective regional cooperation will help support change programs and advance e-government development. (Examples: European Union, African Union s Programme for Infrastructure Development..) 13

14 Key Findings e-consultation: 49% of countries provide a facility for feedback regarding the improvement of their online services. e-decision Making: 75 Member States place their e- participation policy online. Almost 43% of United Nations Member States today provide information about their CIO for e-government. 73 Countries offered a One-Stop-Shop portal in

15 Overview of Thematic Areas of the 2014 Survey Between 2012 and 2014, the number of countries offering mobile apps and mobile portals doubled to nearly 50 countries. In 2014, 40% of national portals allow for flexible font size. Digital Gap: an estimated 1.1 billion households worldwide are still not yet connected to the Internet. 15

16 E-Government Development Index (EGDI) Online Service Index OSI Telecommunication Infrastructure Index TII Human Capital Index HCI EGDI RANKING OF UN MEMBER STATES The EGDI rates the e-government performance of countries relative to one another, it is NOT an absolute measurement. 16

17 Online Service Index (OSI) The Online Service Index is based upon a four-stage model, which builds upon the levels of development of a state s online presence. Emergente Mejorado Transacional Conectado Offering basic information on line Greater sources, e-tools, e- information, e- services Two ways interactive applications, financial and non financial transactions WoG, full interoperability, G2G, G2C,C2G 17

18 E-Participation Index (EPI) The E-participation questions, as part of the e-government questionnaire, extend the dimension of the Survey by emphasizing citizen s participation in public decision making. This questions focus on: E-information: use of the Internet to facilitate provision of information; E-consultation: interaction with stakeholders; E-decision making: engagement in decision making processes. 18

19 Telecommunication Infrastructure Index (TII) An average composite of the following indicators: Estimated internet users per 100 inhabitants Main fixed telephone lines per 100 inhabitants Mobile subscribers per 100 inhabitants Fixed broadband facilities per 100 inhabitants Wireless broadband subscriptions per 100 inhab. Source: ITU 19

20 Human Capital Index (HCI) An average composite of four indicators : Adult literacy Mean years of schooling Gross enrolment ratio (Primary, Secondary, Tertiary) Estimated years of schooling Source: UNESCO 20

21 E-Government Development at a Glance Global Trends 21

22 Highlights of 2014 E-government Rankings (EGDI) 1) World e-government Leaders in Rank Country Region 2014 EGDI 1 Republic of Korea Asia Australia Oceania Singapore Asia France Europe Netherlands Europe Japan Asia United States of America Americas United Kingdom Europe New Zealand Oceania Finland Europe Canada Americas Spain Europe Norway Europe Sweden Europe Estonia Europe Denmark Europe Israel Asia Bahrain Asia Iceland Europe Austria Europe Germany Europe Ireland Europe Italy Europe Luxembourg Europe Belgium Europe World Average The Republic of Korea has retained the top spot in 2014 with its continued leadership and focus in e-government innovation. Australia (2) and Singapore (3) have both increased considerably over their 2012 performance. Europe is the region leading the ranking with 16 countries in the top 25. USA and Canada lead Americas 22

23 Highlights of 2014 E-government Rankings (EGDI) 2) Trend lines of Regional e-government development There remains a wide disparity among regions in their states of e-government development. Africa faces the greatest challenge, the less steep slope shows the slowest progression and underlines its lagging position. 23

24 Regional Trends BACK-OFFICE Avoid overload of Back-office Interoperability between public entities 24

25 Regional Trends Incorporate the e-government Office in the institutional framework of the state 25

26 Conclusion Building national and local capacity in a holistic and integrated manner is central to addressing the multifacted, highly complex and interdependent challenges our societies face today. To improve e-government, the survey suggests countries establish a clear national vision, supported by committed leadership, appropriate policies and collaborative governance frameworks, and greater investment in telecommunication infrastructure, human capital and provision of online services. 26

27 Conclusion UNDESA will capture the main findings of this workshop by developing an online training for the benefit of Member States who could not attend this event. In addition, UNDESA stands ready to provide capacitybuilding support, upon request from Member States, either by facilitating further knowledge exchanges, trainings, study tours, or advisory services. 27

28 4 Stages in the Development of the Online Services Emerging Presence Online Basic information Enhanced presence Improved sources, e-tools, e-services of information Transactional Presence Interactive aplications, financial transactions... Connected Presence WOG, total interoperability, G2G, G2C, C2G All questions require a binary response of YES (1 pt) / NO (0 pt) 28

29 Methodology: Index of e-gov EGDI = (1/3 OSI + 1/3 TII + 1/3 HCI) 3 Basic Parameters: OSI : Online Service Index (UNDESA) TII: Telecommunication Infrastructure Index (ITU) HCI: Human capital Index (UNESCO) 29

30 Online Service Index (OSI) Emerging Presence Basic Online Information Web Presence of Public Institutions: - National Web Site - Ministerial Web Sites (Education, Health, Finance, Work, Social Services) Sources of Filled (laws, political documents, etc) News and/or Government Policy changes Chief Information Officer (CIO), or similar official with a leading role 30

31 Online Services Index (OSI) Enhanced Presence Improved sources, e-tools, e-services of information The use of wireless technology to send messages to mobile phones or devices Functions to allow access for people with disabilities Funtions of audio, video, translations into several languages Contact Information 31

32 Online Services Index (OSI) Transactional Presence Interactive aplications, financial transactions... A single window for the online services Access to printable forms Access to online forms Online transactions Use of "Real Simple Syndication" (RSS) technology for e-participation 32

33 Índice de Servicios en Línea (OSI) Connected Presence WOG, total interoperability, G2G, G2C, C2G The calendar of upcoming activities of e-participation Public feedback on the national strategy, policies, electronic services,... Archive government responses to questions, queries and contributions of citizens E-participation tools for the public (surveys, blogs, chats, forums, etc) 33

34 Iran 34

35 E-Government Development Index (EGDI) - IRAN 35

36 Telecommunication Infrastructure Index (TII) - IRAN Iran % of Individuals using the internet Fixedtelephone subscriptions per 100 inhabitants Mobilecellular telephone subscriptions per 100 inhabitants Fixed (wired)- broadband subscriptions per 100 inhabitants Wireless broadband subscriptions per 100 inhabitants Source: 2014, pag. 225; 2012, pag

37 Telecommunication Infrastructure Index (TII) - IRAN 37

38 Human Capital Index (HCI) - IRAN Iran % Adult literacy % Gross enrolment ratio Expected years of schooling Mean years of schooling Source: 2014, p. 231; 2012; p

39 Human Capital Index (HCI) - IRAN 39

40 E-Participation - IRAN 1) Information 2) consultation 3) Decision Making Source: 2014, p

41 E-Participation Index - IRAN 41

42 Online Service Index (OSI) - IRAN 1) Emerging 2) Enhanced 3) Transactional 4) Connected Source: 2014, p

43 THANK YOU 43