How to Reduce TCO Using Oracle E-Business Suite Management Packs

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2 <Insert Picture Here> How to Reduce TCO Using Oracle E-Business Suite Management Packs Angelo Rosado Principal Product Manager, Oracle E-Business Suite

3 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.

4 Application Management Suite for EBS Agenda Executive Summary System Management Recent Enhancements Change Management Success Stories Additional Information Q&A

5 Executive Summary

6 Executive Summary The Application Management Suite for Oracle E-Business Suite is comprised of: Oracle E-Business Suite Plug-in 4.0 Oracle Application Management Pack for E-Business Suite Oracle Application Change Management Pack for E-Business Suite Oracle Real User Experience Insight New! Oracle Application Configuration Console Oracle Configuration Change Console This presentation will focus mainly on the Oracle E- Business Suite Plug-in 4.0

7 Executive Summary Oracle E-Business Suite Plug-in 4.0 Includes functionality that was available in previous releases of the Oracle Application Management Pack for E-Business Suite (AMP) and the Oracle Application Change Management Pack for E-Business Suite (ACMP). Requires EM 11g or above Supports fresh install Supports upgrade from Oracle Application Management Plug-in for Oracle E-Business Suite Release 3.1

8 Executive Summary Oracle E-Business Suite Plug-in 4.0 Supported version of Enterprise Manager Certified with Enterprise Manager 11g Grid Control Release 1 ( ) Marquee features of E-Business Plug-in 4.0 Support for EMGC 11gR1 Diagnostics Discovery Cloning Customization Manager Patch Manager Setup Manager

9 Executive Summary Reasons to consider EM 11g Deploy Applications 90% Faster SOA management Composite, component, engine, service metrics Enterprise service dashboards Application deployment automation Instance tracing across domains WebLogic Server management Auto-discovery No admin server dependency for monitoring Request monitoring and tracing Automated provisioning

10 Executive Summary Reasons to consider EM 11g 3x Improvement in DBA Productivity Oracle Database 11g Release 2 management Compression Advisor Instance caging Active Reports Global RAC diagnostics Tuning standby databases Full support for Exadata Storage monitoring Exadata-aware SQL monitoring I/O resource management

11 Executive Summary Oracle Enterprise Manager Grid Control Certification 10gR3 10gR4 10gR5 11gR1 AMP 2.0 AMP AMP AMP/ACMP 3.0 AMP/ACMP 3.1 AMP/ACMP 4.0 Application Management Pack (AMP) Application Change Management Pack (ACMP) Legend No Premier Support Supported Future

12 System Management

13 System Management E-Business Suite Targets Discovery & Discovery Diagnostics Monitoring/Metrics/Alerting Performance/Component Drill Down JVM Monitoring Concurrent Processing Dashboard User Monitoring Dashboards/Historical Reporting Roles & Access Control Integrates into User Experience

14 System Management Real Time System Status Infrastructure Services Dashboard

15 System Management Historical Reporting of EBS Targets Historical Analysis

16 System Management Consolidated, Actionable View of all Instances

17 System Management Path to Real-Time Management and Reporting Discover EBS Targets Assign Metrics & Thresholds Provision with Templates & Groups Monitor & Troubleshoot with Alerts Refine based on historical data Manage with Dashboards & Reports

18 System Management Discover EBS Targets Automatically discover all the moving parts of an E-Business Suite Instance Configurable: Ability to specify services and specify (virtual) host

19 System Management Discovery Diagnostics Validates EBS Database and Apps context files, settings, configurations, patches, and permissions prior to using EM to monitor E-Business Suite Identifies root cause of failure

20 System Management Discover EBS Targets: Recognized EBS Targets At least 15 individual targets per instance. More targets depending on complexity Leverage the system and services concepts in EM - a logical way to group related components Can be managed, monitored, or reported on like any other Target

21 System Management Discover EBS Targets: Manageable Entities Comprehensive view of all instances Quick check on Alerts/Notifications Drill down into individual instances Drill down into specific components Access tabs for more detailed management

22 System Management Assign Metrics & Thresholds 50 different EBS-specific metrics CP, Forms, Self-Service Apps (OAF), workflow, etc. Set warning and/or Critical thresholds Notifications when thresholds are breeched Automate a remedial process (e.g., restart a downed service) Custom o/s or existing process from Software Library

23 Recent Enhancements

24 System Management Pack Diagnostics Validates key module setups, profile options, patches, permissions, and etc. Identifies root cause of failure 24

25 System Management Real time User Monitoring Ability to track, trace, troubleshoot in-flight transactions Consolidated view of the entire transaction on each tier Facilitates deep root-cause analysis

26 System Management Concurrent Processing Dashboard Better, more timely, management of Concurrent Managers and Programs Metric Collection For Individual Concurrent Managers and Programs Monitoring, Alerting/Notifications, and Reporting

27 Change Management

28 Change Management E-Business Suite Targets Customization Management EBS Patch Management Configuration (Setup) Mgmt. Approvals Framework Automated Cloning Pack Diagnostics

29 Change Management Customization Management Create AD compliant customization packages Custom patches can be applied using Patch Manager Over 200 file types supported Build or compile Java or Form libraries Validate the custom files based on a set of standards Interface with Version Control systems

30 Change Management Patch Management Automates and eliminates vast majority of manual steps associated with EBS patching Deploys custom and standard Oracle patches Check for prerequisites Simultaneous, multipatch, multi-target deployment Numerous patching options My Oracle Support integration

31 Change Management Configuration (Setup) Management Migrate functional configuration/setup data across different instances of EBS 300 functional APIs for data management Group extracts, loads, and reports into projects for easier management and reuse Recognize and enforce dependencies between different selection sets Advanced filtering Comparison reporting across instances

32 Change Management Approvals Framework Approvals for Customization Manager, Patch Manager, Setup Manager Separate roles for Approvers Reporting and auditing capabilities

33 Change Management Cloning Techniques Source-to-Target Source-to-Image Oracle E-Business Suite Plug-in 4.0 Image-to-Target Hot Cloning RAC Cloning Smart Clone

34 Change Management Automated Cloning: Incorporating Custom Steps Automate custom pre-and post-clone steps Custom processes that can be scripted can be uploaded and registered into the EM repository Directives can be included in, and executed by, Deployment Procedures Automated Cloning leverages the Directives and Deployment Procedure capabilities of EM Clone Execution Clone Interview Deployment Procedures Directives Scripts

35 Success Stories

36 Johns Hopkins University (APL) Gained 90% Efficiency and Control CHALLENGES/OPPORTUNITIES Reduce time and effort associated with promotion of application changes and configurations across many installations Many Manual procedures that cause errors Customization control issues Audit Compliance Challenges RESULTS Reduced operational overhead from 60 hours p/w to 6 hours p/w for: Applying EBS patches Deploying EBS customizations Promoting functional setups All Patching and Manual Processes are Automated and Unattended now Improve security through tighter control of the change management process Tight Integration with Source Code and Version Management Systems Improved Traceability and Accountability for Configuration Changes Improve security through stronger control in the Change Management Process

37 Flint Hills Resources Optimized Cloning Process by 90% hands-free CHALLENGES/OPPORTUNITIES Nightly clones for production E-Business Suite environment within a fixed/narrow/preset window Efficiently manage the refreshing of numerous non-production environments Many pre and post-clone manual steps Incorporate the EBS cloning process into an overall refresh process that includes other, external systems Execute the cloning process with no downtime or disruption to the end-users RESULTS Performing Unattended Nightly Clones in a 3-4 hour Window Performing Multiple Clones in the Same Business Day. Reduced Cloning time from 20 hours/week to 1-2 hours/week. Manual Steps are Now Automated Create Executables for Non-DBAs to Schedule and Execute Clone Patching Now Executing Cloning in Hot Mode

38 General Electric Infrastructure Cuts Clone Cycle Time by 84% and IT Management Requirements by 75% CHALLENGES/OPPORTUNITIES Cut costs associated with managing more than 200 environments RESULTS Realized US$200,000 of Annual Productivity Savings by using AMP Centralized System Reduce the time and effort required to clone E-Business Suite environments Prevent end-users problems Improve end-user response time Cut end-to-end Cloning Time from 6 days to 1 day and Reduced DBA Resources by 75%. Using Root-Cause Analysis Tools to Prevent Performance Issues or Outages Used Synthetic Web Transactions to analyze End-User Response Times

39 Emerson Ensures High Availability and Performance Worldwide with Proactive System Management CHALLENGES/OPPORTUNITIES Standardize IT system management to reduce costs and Support users across the global company s diverse business divisions Ensure systems are up and running across time zones to assure 24x7 manufacturing and service delivery Adhere to IT infrastructure library (ITIL) standard practices vital to everyday operations RESULTS Using EM Centralized Management for More than 700 Diverse Monitored Targets Preventing issues with Extended Proactive Monitoring Advanced Diagnostic Tools Significantly Reducing system downtimes Projecting Future Performance and Conducting Better Capacity Planning Automated more than 100 Custom Scripts with Customization Manager Tools

40 Benefits for Oracle IT Eliminating proprietary tools/solutions Centralizing on a common toolset and reporting structure Standardized processes Expanding the use of Oracle Enterprise Manager 66% reduction in error resolution time Centralized reporting Standard monitoring specific to applications

41 Additional Information

42 Application Management Suite for EBS Additional Information Collateral Understanding MOS Note: Getting Started with Oracle E-Business Suite Plug-in, Release 4.0 Suite Datasheet: Application Management Suite for Oracle E-Business Suite Data Sheet Location: Oracle Technology Network -> Enterprise Management -> Applications Management Best Practices (Whitepaper): Case Study Optimizing E-Business Suite Management Using Oracle Application Management Suite for Oracle E-Business Suite Contact:

43 Application Management Suite for EBS Related Session Date & Time Session Location Wednesday 9:15 a.m. Best Practices to Conquer Your E-Business Suite Change Management Challenges Room W312A

44 Q U E S T I O N S A N S W E R S

45 The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.

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