Home Office Core Competency Framework April 2006

Transcription

1 Home Office Core Competency Framework April 2006 Competency means the skills, knowledge abilities that someone needs to do their job effectively. The Home Office Core Competency Framework (CCF) sets out the skills which are commonly required across the Home Office. They are grouped under five headings which are consistent with the Professional Skills for Government requirements. People Management personal effectiveness, management leadership skills Communication communicating effectively, working collaboratively Analysis Use of Evidence gathering, managing using information to make well judged decisions Programme Project Management using PPM skills in the way we plan manage our work Financial Management managing the resources we use effectively For each heading there are a number of statements which enable the jobholder to consider how I can demonstrate that I examples of the skills behaviours that may indicate effective performance. To avoid duplication (which may lead to unfair appraisal), skills are referred to in only one place, although you may feel that they are relevant to more than one competency area. There are three levels of behavioural indicator which are equivalent to the following grades. B A AA/AO equivalent B B EO- SEO equivalent B C G7/6 equivalent The following indicators are examples should not be taken as the only indicators of effective behaviours. It is expected that managers jobholders will discuss the level of competency required to do their job effectively. The behavioural indictors are cumulative, so where the expectation is that b C is required for effective achievement of their objectives they would be demonstrating the majority of the behavioural indicators. For further details see the guidance for PADR.

2 People Management Strives to achieve the best help people to achieve organisational objectives I can demonstrate that I 1. Underst communicate organisation s priorities ensure people s objectives are aligned with them Skills Behavioural Indicators B A B B B C Set the direction Underst my own role objectives Ensure others underst their roles, objectives how they Create communicate a persuasive view of the future contribute to team/unit performance Set the direction of the team establish clear goals objectives for individuals groups Ensure that everyone is clear what their role is how it links to meeting the organisation s objectives Allocate delegate Change responsive focused Monitor progress Distribute tasks to others as required Am receptive to the benefits of change adapt when change occurs Remain focused when under reasonable pressure or faced with opposition, seek help to deal with excessive work pressures Check progress against objectives adapt accordingly Identify tasks/responsibilities to be carried out by others Ensure appropriate support is provided tackle poor performance Quickly identify where changes are needed make them happen Identify potential work pressures, seeking ways to help self others cope, review work activities dems Put in place measures to assess progress against plans Agree clear responsibilities challenging objectives to deliver results Establish new priorities revise plans/proposals to reflect operational or policy changes Anticipate the needs for change promote the benefits Anticipate (potential) pressures seek ways to manage own pressures, support others improve the quality of their working environment Am aware of own impact on others support colleagues to minimise the effect of work pressures Ensure systems are in place for monitoring progress are effective (e.g. Gateway/Peer review) 2

3 2. Coach develop individuals, manage own development Develop self Use feedback from others, identify own development objectives seek assistance to continually improve performance Use feedback from others, identify own development needs seek ways to continually improve performance Develop others Share knowledge offer support to colleagues Motivate Underst what motivates people (self others) act accordingly Use a variety of opportunities, encourage, guide support individuals to meet agreed development needs Encourage an openenvironment of feedback, including learning from mistakes giving praise for success Recognise the benefits to performance of applied learning Take account of what motivates people encourage them to get involved Seek ways to continually improve performance, setting an example for others Use feedback from others, identify own development needs Encourage people to try out new approaches to their work, managing risks sensibly Ensure that development needs are identified, linked to achievement of individual, team organisation plans objectives Evaluate the positive impact of learning on business achievement Acknowledge efforts of the team share success 3. Promote equality of opportunity diversity (for more details see- Value people, their diversity contributions Treat everyone fairly, with respect dignity, responding sensitively to differences Actively recognise, take account of include equality diversity of individuals groups, styles perspectives Continuously improve evaluate working practices to ensure equality of opportunity value respect diversity Develop good working relationships Am approachable actively cooperate with others Build co-operative relationships encourage participation Identify establish positive relationships across boundaries 3

4 4. Recognise reward good performance, tackle poor performance Review performance Seek feedback review own performance regularly Regularly review performance provide constructive feedback Show Determination Show resolve for progressing completing work, without prompting, not deflected by obstacles or problems Tackle complex tasks issues with determination in the face of resistance Provide a clear appreciation of the team s efforts support them when there are difficulties Show determination to make progress deliver difficult or longer term Unit organisational goals 4

5 Communication Uses appropriate methods to communicate influence others. I can demonstrate that I 1. Present information clearly use an appropriate style to influence the audience Write effectively Write in a clear, accurate structured way, using plain English ~ Produce written information which sets out key issues, options actions Present complex written information effectively on a range of issues, using appropriate methods Speak effectively Speak clearly effectively to accommodate different audiences levels of understing ~ Adapt communication style to suit the needs of different audiences situations Articulate issues openly present convincingly, leading others to accept key conclusions Actively listen Persuade influence Clarify understing by asking appropriate questions Am able, when necessary, to influence others views positively Use IT Am able to use the basic desktop functions (eg. Outlook, Word, Excel, PowerPoint, explorer) Use appropriate technology to do the job Ask appropriate questions, summarising to clarify understing Persuade others of the benefits of proposals or the value of a particular interpretation Am able to use the basic desktop functions (eg. Outlook, Word, Excel, PowerPoint, explorer) Use appropriate technology to do the job See to complete an IT skills assessment 2. Work collaboratively with internal external partners to build good working relationships Represent promote Support the work of the team/unit/organisation in discussions with contacts both in the Home Office externally ~ Actively support promote joint management/home Office decisions Ask appropriate questions to clarify understing respond to others in a way that encourages progresses communication Initiate discussions with key influencers decision makers gains their confidence support Am able to use the basic desktop functions (eg. Outlook, Word, Excel, PowerPoint, explorer ) Use appropriate technology to do the job Work in partnership to champion the team Department s aims programmes 5

6 Customerfocused (internal, colleagues external stakeholders, members of the public) Focus on customer needs by providing information take helpful action to satisfy appropriate customer requirements Negotiate Consistently keep others informed of relevant information Seek views of others Ensure staff meet agreed customer service stards take steps to measure, monitor quality assure Find out others desired outcomes, negotiating positions hidden agendas through effective networking Build/update negotiation position tactics in light of consultation Influence key people & identify the levers to make things happen 3. Engage appropriately with experts in tackling complex issues (e.g. HR, PPM Finance) Consult involve Check plans work with others if unsure or changes to agreed procedures are needed Involve others in work that would benefit from their contribution Ensure that appropriate consultation involvement takes place before making decisions Seek advice guidance from experts as appropriate Establish customer needs appropriate stards of service, including customer feedback Lobby effectively via various channels to support Departments position Fix a contingency/fall back plan, identifying opportunities, threats bottom lines Initiate maintain effective partnerships with relevant stakeholders in order to underst their priorities needs 6

7 Analysis use of evidence Understing using evidence to inform better decision-making I can demonstrate that I 1. Identify make use of all sources of evidence needed to support outputs Gather manage Obtain use the most relevant information or knowledge Ensure both the right depth breadth of information knowledge information Follow guideline for effective are applied information management Actively share information with Use appropriate technology to save manage information colleagues apply information management best practice Contribute to finding creative Consistently seek promote better Innovate solutions to problems ways of doing things Develop the organisation s ability to effectively store use information knowledge Ensure that corporate information is stored used effectively Develop an environment where innovation is valued establish innovative solutions to corporate problems 2. Engage relevant specialists to supply evaluate evidence Generate evaluate Offer suggestions to solve problems Generate evaluate a range of usable options for resolving problems options Seek advice guidance where necessary 3. Underst the validity, relevance limitations of different sources of evidence Make welljudged decisions Make decisions which address the issues are based on relevant facts Am prepared to make difficult decisions 4. Use evidence to evaluate policies, projects programmes. Link work to its impact on society Underst the relevance of our work to, its impact on the public Make clear the relevance of our work to its impact on the public Identify options in difficult or uncertain situations ensure proposed options meet organisational needs Act decisively is prepared to make decisions about complex issues Make sure our work is both informed by meets the needs of the public, stakeholders, community others 7

8 Project Programme Management (PPM) Using PPM techniques appropriately to achieve results from policy development through to delivery of services to the stakeholder I can demonstrate that I 1. Underst use PPM techniques appropriately assess risks Apply PPM tools Am aware of PPM approaches to ensure effective planning organising Underst apply PPM techniques relevant to delivery of business objectives in my work area Underst apply PPM techniques, in particular risk 2. Underst can contribute to definition delivery of programme benefits business case development Establish business case Underst the need for a business case Underst can contribute to benefits business case development Underst can contribute to definition delivery of benefits business case development 3. Plan deliver strong relationships with stakeholders ensuring that the organisation is a respected customer provider Establish maintain good stakeholder relationships Support others in maintaining good stakeholder relationships Maintain strong relations with stakeholders internal external Plan deliver strong relations with stakeholders internal external 4. Underst the concept purpose of Gateway Peer Reviews Monitor Review progress against plans Am aware of the need to monitor review progress against plans Am aware of the purpose of OGC Gateway Peer reviews Underst the purpose use of OGC Gateway Peer Reviews The Home Office recognises 18 key programme project management skills. For each of these key skills, there are descriptions of three levels of skill: awareness level, practitioner level expert level. Further details can be found on PPMSU website 8

9 Financial management Understing using financial information to manage through numbers I can demonstrate that I 1. Can articulate organisation s business model identify own contribution to financial objectives in business plan. Financially aware Underst operate within the financial hierarchy Underst comply with financial procedures Procurement Unit approvals processes Can describe the organisation s business model identify own contribution to its financial objectives 2. Ensure personal delivery against plan. Forecast accurately. Set influence stretching targets for improving value. Forecast Underst can use the relevant IT systems including the Home Office's ERP system (Adelphi) to produce accounts management information Recommend, check apply appropriate controls in the financial control system Underst assist in the production of the Home Office Directorate Plans relevant Business Plans making effective use of the planning, budgeting procurement systems 3. Underst work confidently with financial data, appraisals forecasts. Manage resources Use existing resources in an efficient effective way Budget, allocate prioritise resources to achieve best value, moving resources to where they are needed most 4. Lead by example in incurring expenditure managing business relationships risks Take responsibility Take responsibility for own contribution to team objectives Encourage the team others to take responsibility accept accountability for the actions of team members Establish ways to continuously improve value for money adjusts resource allocations to meet changing dems use proper control procedures Take personal responsibility for actions needed for delivery own outcomes Challenge proposals; scrutinise for requirement, affordability, regularity propriety value for money Identify advise on financial business risk 9

10 Follow procedures guidelines Follow appropriate procedures Seek advice where appropriate Apply (good practice) procedures to ensure work is of a high quality Underst the need for demonstrates knowledge of the mechanisms to ensure accountability both internally externally Establish appropriate (good practice) procedures monitors their effectiveness If your job has been identified as having a significant Finance responsibility you must refer to the Home Office Finance Competency Framework These core competency indicators are in line with PSG guidelines from the Cabinet Office. At B C the behaviour indicators here should be read in conjunction with the Cabinet Office guidance on the relevant knowledge experience expected for your career grouping, see CDAU website for further details 10