New Capacities to Meet Unplanned Expansion

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1 DEAKIN UNIVERSITY ADOPTS ISILON FOR SCALABLE STORAGE SOLUTION New Capacities to Meet Unplanned Expansion SYDNEY June 24, 2010 The rapid take-up of video as an educational tool, combined with the need for a holistic IT storage solution, prompted Deakin University to become san early Australian adopter of an Isilon IQ scale-out NAS system. That decision has been pivotal to the public University s successful growth as it gained the ability to cater for the wide and unpredictable IT demands of 35,000 students and 2,500 staff, spread over four campuses, in three cities. The University currently uses 29 nodes across it s campuses, each with 6 terabytes of storage. The ease of data storage, its management and its scalable expansion provided by the Isilon installation has also enabled Deakin University to sustain itself as a major provider of academic programs by distance education - it is one of two Australian universities accredited with the Distance Education and Training Council of the United States. Students undertaking their courses in this mode are classified as off-campus students, but oncampus students often study off-campus units as well. Nearly 10,000 students enrolled at Deakin University operate in the off-campus mode where they receive course and study materials by post and online instead of attending lectures and classes. A part of the off-campus formula involves the video recording of most presentations from 40 lecture theatres for downloading/streaming to students.

2 More recently the University has championed the use of video for training medical students when it established a Bachelor of Medicine. In order to put the school into operation as quickly as possible Deakin University acquired an existing curriculum and added significant video-based e- simulation and video conferencing resources. More storage, easier management The University s Information Technology Services Division (ITSD) paved the way for this expansion when it began a search for a replacement storage architecture after realising the cost and limitations of expanding its existing SAN system. When we looked at disk storage we predicted that we would need more and more of it and we required a new model, explained ITSD Manager Craig Warren. We researched solutions to our storage dilemma which led us to the Infinite Computing Conference where there were organisations that go through exponential growth cycles like YouTube and Google. They talked about how they developed infrastructure that could quickly scale without knowing just how great future demand could be. We were in a similar situation on a much smaller scale where we had to be flexible to meet our customers requirements. We learnt about the concept of brick storage where you just add another brick to the wall and we started looking around for who had good products that used commodity-based hardware. We wanted storage that was easy to expand to meet uncontrolled demand as needed, added System Unit Leader Damien De Paoli. We also wanted storage as a cluster file system to suit services we wanted to use. Isilon was the only company that offered a clustered option with a linear growth model were you could keep adding nodes, said De Paoli. Other technologies offered expansion but it meant buying another couple of units which you would have to manage separately. So you would end up with different pools of storage to manage and the more you expanded the storage, the more management was required rather than having one system that just grew.

3 We always like to find something that is easy to manage so having the Isilon storage additions go into the one file system, that is managed through the one console, was a real bonus for us. From this research Deakin University arranged for an Isilon evaluation installation of a four node IQ6000 clustered storage system. After extensive testing by Information Technology Services Division staff and close liaison with Isilon to tailor the equipment to the University s requirements, the Isilon IQ scale-out NAS system was approved and a further 24 nodes were bought and installed. Results/feedback The first major advantage of the system rollout was the easy implementation of a user quota system supported by Isilon s High Availability (HA) clusters. Unix Team Leader, Ryan Parker- Hill said the aim is to allow students to access their information and working environment from any computer on or off-campus. We give them a home directory, web space, and logins for all our machines managed through our Red Hat-based file servers using Samba - students get 5GB in a home directory and staff get 10GB, said Parker-Hill. Previously we did not have the HA to provide that level of service. We had individual file servers and home directories were serviced off those and if a server went down, you had no access to your files. Now, if we lose a node, people can still get to their files. The University is also happy with another benefit of using a Isilon scale-out NAS system - the introduction of Isilon s SnapshotIQ data protection software module. Isilon's snapshots are locally retained, read-only and incorruptible point-in-time images of data that typically take less than one second to create. SnapshotIQ also lets users recover their own data, without needing IT support, by allowing them direct access to their snapshots. With SnapshotIQ on the Isilons we set up a policy so every day at 10:00am, 1:00pm and 4:00pm we take a snapshot and they last for 24 hours, explained Parker-Hill. We also take snapshots at 8:00 each night which are kept for two weeks.

4 Previously backups were only done nightly and if someone deleted a file they could only get it back by asking us to restore it from tape and that was taking up the time of our service desk and IT staff. Now if a user deletes a file they can go back themselves and be more granular with what it was like at points in time. It s working so well we re looking at keeping nightly backups for a month. The ease of Isilon IQ scale-out NAS management and expansion was put to the test at Deakin University when the beginning of a new semester at the Waurn Ponds campus in Geelong saw an unprecedented student load on the storage cluster. Once support staff realised it was simply too many users overloading demand for available storage, they relocated a three node development cluster from the Waterfront campus to the University s Waurn Ponds campus and quickly restored operations. That was a massive spike we hadn t seen before and we were able to fix the problem by just being able to apply some more nodes. So if we need storage or capacity and we need it now, I just pull a node out of development and add it to production - there s 18 terabytes effectively in development storage that we can to just pull in - that s something of course you can t do with a SAN. Isilon scalable storage also provides the University with the High Availability needed to run many applications including, web applications such as Sugar CRM software which needs an expanding amount of storage. Combined with the exponential growth in media-rich curriculum content from the lecture recording software, the Information Technology Services Division is managing the organic growth of storage needs without system downtimes that impact its users. At the same time management of the storage requires significantly less IT staff and their time than the previous system.

5 Future Deakin University is looking to several new Isilon technologies including SyncIQ replication software, which provides an unparalleled solution for file-based replication over WAN and LAN. At the moment when you go to sync data the software looks at all the files to decide which ones have changed. Soon it ll just snapshot and at the next replication, rather than walking round file systems it just takes a snapshot and instantly knows what has changed and start copying, said Parker-Hill. This will play well with our Disaster Recovery and backup abilities because we have fast network links between data centres in Melbourne and Geelong. With SyncIQ and a faster network upgrade we could potentially have everyone (mirrored) minutes behind on another campus. This project would also enable the University to expand its DR strategy from a tier one Oracle product to include second tier applications such as the large VMWare virtualisation systems. Summary The early Australian adoption of Isilon IQ scale-out NAS technology was a successful move by Deakin University that involved a balanced decision at the time according to Information Technology Services Director Peter Brusco. Storage purchases are definitely big dollar purchases for organisations and there are two factors that somewhat work against each other: to take a quantum leap in your strategy and technology, you probably have to take a bit of a risk with the new technology. On the other hand storage is not something a lot of people want to take too much of a risk with. At the same time we decided consciously that we were also taking a little bit of a risk by going with a company that didn t have a big presence in Australia.

6 As an incumbent customer, we have been watching very closely to see if the market liked Isilon and since the end of 2008 it has been all very smooth sailing. They sold particularly well during that period and as a consequence they ve been encouraged to develop new product and new capability and that s been really good for us. Now we re just very happy customers and looking at Isilon being a big part of our storage future. About Isilon Systems As the global leader in scale-out storage, Isilon delivers powerful yet simple solutions for enterprises that want to manage their data, not their storage. Isilon s products are simple to install, manage and scale, at any size. And, unlike traditional enterprise storage, Isilon stays simple no matter how much storage is added, how much performance is required or how business needs change in the future. We're challenging enterprises to think differently about their storage, because when they do, they'll recognise there s a better, simpler way. Learn what we mean at The names of companies mentioned herein are the trademarks of their respective owners. For More Information, Press Only: David Demmocks, Isilon Systems, , dave.demmocks@isilon.com Peter White, Behind The Screens PR, , peter.white@btspr.com.au # # #

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