NEW YORK RANGERS Upgrade Process Instruction Manual

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2 1 Based on feedback from Season Subscribers like you, we are pleased to introduce a state of the art 3D technology that will allow you to participate in the upgrade process online instead of over the phone. This unique and interactive tool will provide you the ability to view and select the best available seats according to your individual preferences directly from your computer. It will also allow you to access available seating any time after your appointment day and time so you can continue to search and upgrade your preferred seating locations for the upcoming season. Access to the online upgrade tool will be accessible via My Rangers Online Account Manager. We encourage you to take a few moments to read through this instruction manual so you can familiarize yourself with this new process. If you feel uneasy about using this interactive tool or do not have access to your My Rangers Account Manager, don t hesitate to contact your Dedicated Experience Manager. As always, all potential seating assignments are subject to ticket availability. If you require accessible (ADA) seating due to a disability, please contact your Dedicated Experience Manager or the Dedicated Experience Team by calling Let s get started!

3 Step 1 my rangers account manager login: To login to your My Rangers Online Account Manager, click here (or visit and enter your account number OR address and password. Your account number is listed at the top of this communication. If you have forgotten or lost your password, click on the Forgot Your Password link and it will be ed to you. 2

4 Step 2 click on upgrade process icon: Once you have logged in to your my Rangers Account Manager page, click on the icon on the bottom left of your page labeled Upgrade Seats. 3

5 Step 3 Select the seats you would like to Upgrade: You will then confirm the number Season Subscription Seats you would like to attempt to upgrade for the season by checking the box next to each of the locations you would like to upgrade. Click continue once you have completed Step 3. 4

6 Step 4 view available upgrade options: After you click continue, you will be taken to an aerial view of the New York Rangers Seating in Madison Square Garden via the Virtual VenueTM tool. When you begin the Upgrade process, the first screen you see will show an aerial view of the New York Rangers Seating in Madison Square Garden. Also on this page you will see navigation controls and legends located across the top, bottom and sides of your screen. You will also notice that seats are color-coded to make them easier to find. Seating availability is color-coded in green and red. A legend on the left side of your screen will describe the color-coding system. Green seats are seats available for upgrade Red seats are seats that are not available for upgrade As your mouse moves over the seating areas, a small window with section information will open on your screen such as Section, Row, Price, and Seats Available in that Section. 5

7 Step 5 Choose an available seat location: Choose a section and a new seat location. Guidelines for Selecting and Holding Seats: Please pay attention to the guidelines below for selecting and holding seats. If your selection doesn t follow the guidelines, the system will not allow you to select seats. 1. Every aisle seat must be purchased with at least one adjacent seat. 2. Your upgrade selections must be equal to the amount of tickets you chose to upgrade during Step 3. If you wish to upgrade less seats than you chose, simply return to Step 3 and revise your choices. 3. Single seats cannot be left. 4. A DA seating must be done through the Dedicated Experience Team by calling When you choose a Section, the Virtual VenueTM view will zoom in and you will see available seating colored in green. After you make your seat selection, the seats you choose will turn yellow.* * Please note that these seats will not be held for you until after you hit the continue button on the bottom right of your screen and select hold seats. 6

8 Step 6 Confirm your new seat location: Once you click the hold seats button, you re almost done! Simply review your newly chosen seat locations and click continue. 7

9 Step 7 Review and Accept your Upgrade: Once you have taken the time to review your upgrade location, click the accept button. Once you click accept, you will be asked to provide payment and choose from available payment options (i.e. payment in full or an interest free payment plan). 8

10 9 NAVIGATION CONTROL GUIDE The information that follows will describe the different navigation controls you will notice as you move through the Virtual Venue TM. You may use only a few of them or you may prefer to explore all the options. Please note before you begin selection: ADA Seating: If you require accessible (ADA) seating due to a disability, please contact your Dedicated Experience Manager or the Dedicated Experience Team by calling Guidelines for Selecting and Holding Seats: Please pay attention to the guidelines below for selecting and holding seats. If your selection doesn t follow the guidelines, the system will not allow you to select seats. 1. Every aisle seat must be purchased with at least one adjacent seat. 2. Your upgrade selections must be equal to the amount of tickets you chose to upgrade. If you wish to upgrade less seats than you chose, simply return to your Account Manager screen and revise your choices. 3. Single seats cannot be left. 4. If you require accessible (ADA) seating due to a disability please contact your Dedicated Experience Team by calling

11 10 Aerial View of Seating Legend: Seating availability is color-coded in green and red. A legend on the left side of your screen will describe the color-coding system. Green seats are seats available for upgrade Red seats are seats that are not available for upgrade Seating Chart (Seating Zones): The Seating Chart group may be turned ON or OFF with a simple click. If the chart is turned ON, you will see the color coding change to reflect the price levels in each section.

12 top navigation Section Drop Down, Virtual Venue Orientation and Log-Out: These options will allow you to move through the virtual venue and view seating locations from several different perspectives. Section Drop Down: The first box, located to the right of the Virtual VenueTM logo, allows you to instantly jump inside the section. Click on the purple arrow next to the numbers to see the drop down of all available sections. Clicking on one of those section numbers will launch the section view of the selected section and put you in Seat Selection Mode. New York Rangers Seating Orientation: If you click the Navigator button, a drop down menu appears allowing you to see Madison Square from five (5) different angles 11

13 12 Section/seat views: As you begin to look more closely at specific sections or seats, your screen will change slightly. You will still see navigation controls and legends located across the top, bottom and sides of your screen. You will also notice that the color coding is more detailed in this view. While viewing a particular section, you will use your cursor/ mouse to click on the seats you wish the purchase. You can also click into the seat for a 360 degree view from your selected seat. Click and hold slowly to move your mouse from left to right and up and down for the perspective from your seat.

14 13 Section/seat views (CONTinued): Return to Venue: Also appearing on the top bar is a Return to Venue button that allows you to quickly return to the original aerial view of The Garden. 360 Degree View: On the right side of the screen, below the section tabs will be a small diagram of the current section you are viewing. Clicking on the camera icons here will allow you a 360 degree panoramic view of the row you have selected. Most sections will have up to five views. Zoom Tool: Located below the 360 views on the right side is the Zoom tool. It is a slide bar that allows you to zoom in or out of the current section you are viewing. By default it will be in the wider view position. You can zoom in by clicking and dragging the slider bar towards the plus symbol on the top. Detailed Seating View Legend: This seating legend will be very similar to the Aerial View seating legend you saw when you entered the site, however the color-coding is now more detailed. To the left of your screen and at the top of the seating legend you will see information about the section you are currently viewing. You will have the opportunity to select any available seat in the section. Detailed color coding description: Green seats are seats available for upgrade Red seats are seats that are not available for upgrade Yellow seats indicate your current selection. These will show up in your bottom navigation bar under Seat Selection.

15 bottom navigation bar: My Account, Seat Selection, Section Info, Help, Continue: The bottom navigation menu will be minimized by default when entering the Seat Selection process. You may expand this menu by selecting the gold arrow on the left hand side of the bottom navigation bar that reads My Account. Once expanded, you will be able to view the following information available under the different tabs. 14

16 15 bottom navigation bar (CONTinued): My Account: This tab contains all the information for your Seat Selection Account My Account: Your ticket number used to log in to Ticketmaster Account Manager Name: The name on the account The address associated with the account. This will be the used to confirm your seat selection Phone: This phone number is the primary number that Husky Athletics would use to reach you via phone Address: This is the mailing address associated with your account and where tickets will be mailed Seat Selection: This tab displays where you have chosen seats Section: Section number of the seat(s) you have selected Row: Row number of the seat(s) you have selected Seat: Seat number(s) of the seat(s) you have selected Seat Price: The price for every seat(s) you have selected View: Selecting the white icon under view will show you a 360 degree panoramic view that is closest to your selected seat. Please note this is not your actual seat, but will be the closest available view to the seat you have selected. Views are shown from the middle of the section in each price point. Remove: Clicking the X will remove that seat from your list Section Info: This tab displays information about your section Help: Clicking the Help button will bring you back to the instruction video page. You can watch each video in its entirety or jump to an individual segment. You will also have the option to download this manual again for reference. Continue: The Continue tab located on the right side of the bottom navigation menu will be activated when you are ready to select your seats and continue your purchase. Once you have selected your seats, click this button to proceed with selecting your seats. You will then be directed to the Preview Your Seat Selection page.

17 preview seat selection: Seat Selection Information, Seat Price/Totals, Go Back, Hold Seats Seat Information: The screen will show all the seats you have selected along with information regarding Seat Type, Section, Row, Seat Number, Seat Price and Donation Level. Seat Price/Totals: This column will read TBD as season ticket prices for 2013 will be released in late Seat Donation/Totals: This column shows the donation level associated with each seat, along with a total donation amount for your selected seats. Go Back: Clicking the X button allows you to return to the section view if you wish to change the seats you have selected. Hold Seats: Clicking this button will finalize your selections. 16

18 you re almost done! After reviewing your selections, click the Continue button to reserve your seats. 17