MANUAL PENGGUNA PORTAL TABUNG HAJI (mytaha) USER MANUAL TABUNG HAJI PORTAL (mytaha)nhj
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1 MANUAL PENGGUNA PORTAL TABUNG HAJI (mytaha) USER MANUAL TABUNG HAJI PORTAL (mytaha)nhj
2 KANDUNGAN (TABLE OF CONTENTS) BIL PERKARA HALAMAN 1. TERMA DAN SINGKATAN. TERMS AND ABBREVIATION 2. PENGENALAN. INTRODUCTION 3. PRA-SYARAT PENGGUNAAN PERKHIDMATAN. PRE-REQUIREMENT of mytaha PENDAFTARAN PENGGUNA USER REGISTRATION KATA LALUAN.. PASSWORD 5.1 LUPA KATA LALUAN.. FORGOT PASSWORD 5.2 TUKAR KATA LALUAN.. CHANGE PASSWORD PERKHIDMATAN HAJI (HAJJ). 6.1 PENDAFTARAN HAJI (HAJJ REGISTRATION). 6.2 SEMAKAN PENDAFTARAN HAJI (HAJJ REGISTRATION INQUIRY) 6.3 CETAKAN SLIP PENDAFTARAN HAJI (HAJJ REGISTRATION SLIP). 6.4 SEMAKAN DAN CETAKAN SURAT JADUAL PENERBANGAN LETTER of FLIGHT SCHEDULE 7. DEPOSIT (DEPOSIT) KEMASKINI PROFIL (UPDATE PROFILE) PERTANYAAN BAKI (BALANCE INQUIRY) 7.3 PINDAHAN SIMPANAN (FUND TRANSFER) 7.4 PENYATA AKAUN (ACCOUNT STATEMENT) KEMASKINI AKAUN (UPDATE ACCOUNT).. 8. KELAB TaHa (KELAB TaHa).. 8.1KELAB TaHa (KELAB TaHa) TaHa@U (TaHa@U) PERTANYAAN KELAB TaHa dan TaHa@U... KELAB TaHa and TaHa@U INQUIRY Page 2 of 51
3 1) TERMA DAN SINGKATAN (TERMS AND ABBREVIATION) TH TAC mytaha Lembaga Tabung Haji Transaction Authorization Code Portal TH yang boleh dicapai melalui capaian TH portal that can be accessed at Page 3 of 51
4 2) PENGENALAN (INTRODUCTION) Portal mytaha ialah salah satu daripada deliverables kepada projek Transaksi Internet TH, yang menyediakan perkhidmatan kepada pendeposit-pendeposit TH secara dalam talian (online). Selaras dengan aspirasi kerajaan Rakyat Didahulukan, Pencapaian Diutamakan, Pengurusan TH berharap dengan adanya pertambahan saluran ini, maka ianya dapat membantu pendeposit TH untuk menggunakan perkhidmatan TH tanpa had masa dan sempadan serta dapat mengurangkan kesesakan di kaunter-kaunter TH dari masa ke semasa. Perkhidmatan mytaha ini dapat dicapai melalui capaian Transaksi yang dilakukan melalui mytaha ini tidak dikenakan sebarang caj (percuma). Ianya terbahagi kepada dua iaitu: mytaha portal is one of the TH projects in providing services to depositors through online. In line with the government's aspiration "Rakyat Didahulukan, Pencapaian Diutamakan", TH Management hoped these channels will facilitate depositors to access to TH services without any limits besides to reduce congestion at TH counters. mytaha portal can be accessed at All the services provided at mytaha are free of charge and these services are divided into 2 parts: Perkhidmatan Persendirian (Berdaftar) 1. Perkhidmatan Haji Pendaftaran Haji Semakan Pendaftaran Haji Cetakan Slip Pendaftaran Haji Semakan dan Cetakan Surat Jadual Penerbangan 2. Perkhidmatan Deposit Kemaskini Profil Pendeposit Semakan Baki Akaun Kemaskini Akaun (kemudahan untuk membuat penambahan akaun bagi akaun kanak-kanak di bawah jagaan dan akaun pelaburan KWSP) Pindahan Simpanan Antara Akaun TH Permohonan Penyata Akaun (5 transaksi terkini) Perkhidmatan Awam (Tanpa Perlu Berdaftar) 1. Perkhidmatan Haji (Hajj Services) 2. Kelab TaHa Semakan Pendaftaran Haji Pendaftaran Kelab TaHa/TaHa@U Semakan Pendaftaran Kelab TaHa/TaHa@U Page 4 of 51
5 Bagi perkhidmatan persendirian, ianya memerlukan kata laluan untuk melakukan transaksi. Tetapi, bagi perkhidmatan awam, pendeposit boleh terus melakukan transaksi tanpa perlu menggunakan kata laluan. For perkhidmatan persendirian, it is mandatory to register as user first in order to access to the services. For perkhidmatan awam, the selected services can be accessed without any registration and password. Page 5 of 51
6 3) PRA-SYARAT PENGGUNAAN PERKHIDMATAN (PRE-REQUIREMENT of mytaha) Terdapat 3 pra-syarat untuk menggunakan perkhidmatan mytaha: 3 pre-requirements to access to mytaha: 1) STATUS AKAUN (ACCOUNT STATUS) Pelanggan mestilah merupakan pendeposit TH dengan status akaun seperti berikut: Customer must have TH account as per below status: a) Akaun Aktif dibenarkan untuk mendaftar sebagai pengguna portal mytaha dan menggunakan semua perkhidmatan yang disediakan. Active Account allowed to register as mytaha user and authorized to use all the services provided. b) Akaun Bankrap (Bankrupt Accout): - Dibenarkan untuk mendaftar sebagai pengguna portal mytaha, tetapi tidak dibenarkan untuk membuat sebarang transaksi kewangan. Allowed to register as mytaha user, but not authorized to perform any monetary transaction. - Bagi akaun di bawah jagaan akaun bankrap, penjaga boleh menggunakan semua perkhidmatan yang disediakan bagi akaun di bawah jagaan tersebut. For child account (akaun di bawah jagaan) of bankrupt account, the custodian allowed to perform any transaction on behalf of the child account. c) Akaun Pelaburan KWSP (KWSP Investment Account): - Tidak dibenarkan untuk mendaftar sebagai pengguna, tetapi pemilik akaun KWSP boleh membuat tambahan akaun di bahagian Kemaskini Akaun. Disallowed to register as user, but KWSP account can be added under Kemaskini Akaun - Pemilik akaun KWSP hanya dibenarkan untuk melihat Penyata Akaun sahaja dan tidak dibenarkan untuk membuat sebarang transaksi kewangan. Owner of KWSP account allowed to view the Account Statement only and not authorized to perform any monetary transaction. - Bagi akaun KWSP tanpa akaun TH, pemilik akaun tersebut tidak dibenarkan untuk mendaftar sebagai pengguna portal mytaha. For the KWSP account without TH account, customers are not allowed to register as mytaha user. d) Akaun Berstatus Z (Hapus) tidak dibenarkan untuk mendaftar sebagai pengguna portal mytaha. Account with Z status (Hapus) disallowed to register as mytaha user. e) Akaun Berstatus M (Mohon Pusaka) tidak dibenarkan untuk mendaftar sebagai pengguna portal mytaha. Account with M status (Mohon Pusaka) disallowed to register as mytaha user. Page 6 of 51
7 2) MENDAFTAR SEBAGAI PENGGUNA PORTAL (REGISTER AS USER) i) Pelanggan perlu mendaftar sebagai pengguna di portal mytaha terlebih dahulu. Customers need to register as mytaha user first. ii) Capai portal mytaha di dan klik pada Daftar di sini bagi mendaftar sebagai pengguna portal mytaha (sila rujuk bahagian Pendaftaran Pengguna). mytaha portal can be accessed at and click Daftar di sini for user registration process (refer User Registration description). 3) DAPATKAN NO.PIN BAGI PERKHIDMATAN BERDAFTAR (REQUEST FOR PIN NO.) Pelanggan perlu mendapatkan no. Pin di mana-mana TH berdekatan. Customers need to request for Pin no. at any TH branches. Page 7 of 51
8 4) PENDAFTARAN PENGGUNA (USER REGISTRATION) 1) Layari portal di URL Access the portal at 2) Klik pada Daftar di sini bagi kali pertama menggunakan portal mytaha. Click Daftar di sini for first time users. Klik daftar di sini bagi kali pertama menggunakan portal mytaha. Page 8 of 51
9 3) Masukkan maklumat yang diperlukan. Enter all the required information. i) Pada kata laluan perlu mempunyai kombinasi huruf besar, huruf kecil, nombor dan aksara khas. Created password must have a combination of uppercase, lowercase, numbers and special characters. ii) Pohon untuk mendapatkan No. Pin di mana-mana kaunter TH yang berdekatan. Please request for Pin No. at any TH branches. iii) Pemilihan imej rahsia adalah diwajibkan bagi kegunaan setiap kali log masuk ke akaun. Setelah maklumat telah lengkap diisi, klik pada butang simpan untuk membuat pendaftaran. Choose any preferred image and this image will appear each time user login to mytaha. After entering all the required information, click simpan for registration. Page 9 of 51
10 4) Selepas klik pada butang simpan, skrin akan memaparkan status pendaftaran seperti di bawah. After click simpan, status of the registration will be displayed as per below screen. Page 10 of 51
11 5) Skrin akan memaparkan imej rahsia yang telah dipilih semasa proses pendaftaran. Sekiranya imej rahsia yang dipaparkan adalah sama seperti mana gambar yang dipilih oleh pengguna semasa membuat pendaftaran, maka pengguna perlu memasukkan kata laluan untuk terus mengakses kepada perkhidmatan mytaha. Kemudian klik Hantar untuk terus mengakses. Screen will display your prefered image as per registration process. Enter your password only if image displayed is the image that you have selected during the registration process. Next, click Hantar to access to mytaha portal. Page 11 of 51
12 6) Skrin seperti di bawah akan dipaparkan dan pengguna boleh terus memilih perkhidmatan yang diperlukan: Below screen will be displayed. User can choose and view all the services provided: i) Haji ii) Deposit iii) Kelab TaHa Page 12 of 51
13 5) KATA LALUAN (PASSWORD) 5.1) Lupa Kata Laluan (Forgot Password) i) Klik pada 'Lupa Kata Laluan. Click 'Lupa Kata Laluan. ii) Masukkan nombor akaun TH, nombor kad pengenalan dan nombor siri buku dan klik Hantar SMS. Enter TH account number, identity card number, and passbook number and then click Hantar SMS. Page 13 of 51
14 iii) Mesej Kata laluan telah dihantar ke telefon bimbit anda akan dipaparkan seperti skrin di bawah. Message Kata laluan telah dihantar ke telefon bimbit anda will be displayed as per below screen. iv) Masukkan semula ID Pengguna dan Kata Laluan yang baru anda terima. Enter ID Pengguna and new password received through your mobile. Page 14 of 51
15 5.2) Tukar Kata Laluan (Change Password) i. Masukkan kata laluan lama, kata laluan baru dan masukkan kata laluan baru sekali lagi untuk kepastian. Klik pada Kemaskini Enter old password, new password, and re-enter the new password as verification. Then click Kemaskini. ii. Selepas klik pada Kemaskini, mesej di bawah akan dipaparkan. After clicking Kemaskini, below message will be displayed. Page 15 of 51
16 6) PERKHIDMATAN HAJI (HAJJ) Pilih pada menu Haji untuk memilih perkhidmatan yang disediakan. Click Hajj menu to choose services provided. 6.1) Pendaftaran Haji i) Bagi pendaftaran haji, ianya boleh dilakukan untuk pendaftaran haji individu atau berkumpulan. For Hajj registration, it can be done either Individual Registration or Group Registration. ii) Pendaftaran haji melalui mytaha hanya boleh dilakukan oleh pemegang akaun mytaha sendiri. Hajj registration through mytaha can be done only by the mytaha account holder. iii) Anak di bawah jagaan dan pihak ketiga boleh mendaftar haji secara berkelompok melalui pendaftaran haji di mytaha dengan syarat pemegang akaun mytaha perlu menjadi pendaftar pertama terlebih dahulu. Anak di bawah jagaan and third party can do hajj registration through mytaha as Group Registration but with a condition that the mytaha account holder need to be the first person to register. Page 16 of 51
17 iv) Sekiranya pemegang akaun mytaha telah pun mendaftar haji melalui saluran yang lain, maka pendaftaran haji seperti di perkara (iii) tersebut tidak boleh dilakukan. If the mytaha account holder already registered through other Hajj registration channel, thus, the hajj registration as per paraghrapth (iii) cannot be done. v) Sebelum pendaftaran haji dilakukan, syarat-syarat pendaftaran haji akan dipaparkan. Sekiranya pendeposit bersetuju dengan syarat-syarat tersebut, klik pada setuju. Before proceed with the registration, user needs to view all the Terms and Conditions of Hajj Registration. Click setuju if agreed with the Terms and Condition to proceed with the next stage. Page 17 of 51
18 vi) Masukkan nombor akaun TH dan nombor kad pengenalan. Kemudian klik pada semak. Enter TH account number and identity card number and then click semak. Page 18 of 51
19 vii) Lengkapkan maklumat yang diperlukan seperti gambarajah di bawah dan klik simpan. Enter all the required information as per below screen and click simpan. Page 19 of 51
20 viii) Skrin di bawah akan dipaparkan. Sekiranya setuju untuk mendaftar, klik pada daftar. Tetapi sekiranya ingin membuat penambahan pendaftaran (pendaftaran kelompok), sila klik pada + untuk membuat penambahan. Below screen will be displayed. If user agreed to register, click daftar. But, if user intend to perform Group Registration, click + symbol to add more name. Page 20 of 51
21 ix) Sekiranya memilih +, skrin di bawah akan dipaparkan. Masukkan nombor akaun TH dan nombor kad pengenalan. Klik pada semak. If click +, below screen will be displayed. Enter TH account number and identity card number and then click semak. Page 21 of 51
22 x) Skrin di bawah akan dipaparkan dan perlu memilih pertalian. Kemudian klik simpan. Below screen will be displayed and choose type of relationship. Then click simpan. Page 22 of 51
23 xi) Skrin akan memaparkan nama pendeposit yang seterusnya yang telah disimpan. Kemudian klik pada daftar. Screen will display next name that has been saved. Then click daftar. Page 23 of 51
24 xii) Skrin akan memaparkan slip pendaftaran dan cetakan boleh dilakukan. Next screen will display registration slip and the slip can be printed. 6.2) Semakan Pendaftaran Haji (Hajj Registration Inquiry) i) Masukkan nombor akaun TH dan nombor kad pengenalan. Klik pada semak. Enter TH account number and identity card number. Then click semak. Page 24 of 51
25 ii) Skrin di bawah akan dipaparkan. Below screen will be displayed. 6.3) Cetakan Slip Pendaftaran Haji (Hajj Registration Slip) i) Masukkan nombor akaun TH dan nombor kad pengenalan dan klik pada semak. Enter TH account number and identity card number and then click semak. Page 25 of 51
26 iii) Skrin seperti di bawah akan dipaparkan. Klik pada cetak. Below screen will be displayed. Click cetak to print the slip. 6.4) Semakan dan Cetakan Surat Jadual Penerbangan (Letter of Flight Schedule) i) Masukkan nombor akaun TH dan klik Semak Enter TH account number and click Semak. Page 26 of 51
27 ii) Informasi tentang Jadual Penerbangan akan di paparkan. Klik cetak untuk mencetak Surat Jadual Penerbangan. Information of Flight Schedule will be displayed. Click cetak to print the Letter of Flight Schedule Page 27 of 51
28 7) DEPOSIT (DEPOSIT) Pilih pada menu deposit untuk memilih perkhidmatan yang disediakan. Click Deposits menu to choose and view all the services provided. Page 28 of 51
29 7.1) Kemaskini Profil (Update Profile) i) Perlu masukkan nombor akaun TH dan nombor pengenalan diri akan dipaparkan. Kemudian klik pada semak. Enter TH account number and identification number will be displayed. Then click semak. Page 29 of 51
30 ii) Semua yang bertanda (*) adalah wajib diisi. Kemudian klik pada simpan. All the information with (*) symbol are compulsory to be filled up. Then click simpan. Page 30 of 51
31 iii) Maklumat akan disimpan. Dan klik pada teruskan. All the information will be saved and then click teruskan for the next stage. Page 31 of 51
32 iv) Pengguna adalah diwajibkan untuk memasukkan Kod Pengesahan Transaksi (TAC) di mana kod ini akan dihantar kepada nombor telefon bimbit pengguna yang berdaftar di rekod TH. Profil akan dikemaskini sekiranya pengguna klik pada setuju. Users are required to enter Transaction Authorization Code (TAC). This code will be sent to users mobile number registered at TH. Click setuju and users profile will be updated. Masukkan TAC Klik disini untuk mendapatkan TAC. Page 32 of 51
33 v) Status kemaskini akan dimaklumkan seperti skrin di bawah. Status of the updating process will be displayed as per below screen. Page 33 of 51
34 7.2) Pertanyaan Baki (Balance Inquiry) i) Masukkan nombor akaun TH dan nombor pengenalan diri akan dipaparkan. Klik pada semak. Enter TH account number and identification number will be displayed. Click semak. ii) Skrin seperti di bawah akan dipaparkan selepas klik semak. Below screen will be displayed after click semak. Page 34 of 51
35 7.3) Pindahan Simpanan (Fund Transfer) i) Pindahan simpanan ini hanya boleh dilakukan antara akaun TH sahaja seperti di bawah: Fund transfer can be performed within TH account only as per below: Pindahan dari akaun TH sendiri ke akaun TH anak di bawah jagaan. Had amaun pindahan RM 15,000. Transfer from TH (own) to TH (anak di bawah jagaan). The limit is up to RM 15, Pindahan dari akaun TH anak bawah jagaan ke akan TH penjaga. Had amaun pindahan RM 15,000. Transfer from TH (anak di bawah jagaan) to TH (own). The limit is up to RM 15, Pindahan dari akaun TH sendiri ke akaun TH pihak ketiga. Had amaun pindahan RM 5,000. Transfer from TH (own) to TH (3 rd Party). The limit is up to RM 5, ii) Pengguna perlu memilih dari akaun mana yang hendak dipindahkan, masukkan nombor pengenalan diri, masukkan ke akaun mana yang akan dipindahkan dan jumlah amaun yang akan dipindahkan. Kemudian, klik pada seterusnya. Select the account you want to Transfer From, enter the identification number and then select the account you want to Transfer To, enter the amount to be transferred. Then click seterusnya to proceed with the next stage. Pengguna boleh membuat pilihan dari akaun TH mana yang hendak dipindahkan sekiranya akaun TH tersebut adalah akaun dewasa dan mempunyai akaun penjaga di bawah jagaannya. Tetapi, untuk mengaktifkan akaun di bawah jagaan tersebut, penjaga perlulah melakukan proses kemaskini akaun. Sila rujuk proses kemaskini akaun. Page 35 of 51
36 iii) Pengguna adalah diwajibkan untuk memasukkan Kod Pengesahan Transaksi (TAC). Kemudian, klik pada seterusnya untuk meneruskan transaksi. Users are required to enter Transaction Authorization Code (TAC). Then click seterusnya to proceed the transaction. Masukkan TAC Klik disini untuk mendapatkan TAC. TAC akan dihantar ke nombor telefon bimbit pengguna yang berdaftar di rekod TH. Page 36 of 51
37 iv) Sahkan maklumat dan amaun yang hendak dipindahkan dengan klik pada YA. Verify all the information and the amount to be transferred and then click YA. v) Status pindahan akan dipaparkan seperti skrin di bawah dan cetakan boleh dilakukan. Status of the transaction will be dispalyed as per below screen and click cetak to print the slip. Page 37 of 51
38 7.4) Penyata Akaun i) Masukkan nombor akaun TH dan nombor pengenalan diri akan dipaparkan. Klik pada semak. Enter TH account number and the identification number will be displayed. Then click semak. ii) Penyata akaun akan memaparkan 5 transaksi yang terkini. Penjaga boleh membuat semakan penyata akaun bagi akaun anak di bawah jagaan. Klik cetak untuk membuat cetakan. The account statement will display last 5 transactions. Users can check account statement of child account (akaun di bawah jagaan). Click cetak to print the statement. Page 38 of 51
39 7.5) Kemaskini Akaun (Update Account) i) Kemudahan kemaskini akaun ini adalah untuk membuat penambahan akaun bagi akaun kanak-kanak di bawah jagaan dan juga bagi akaun pelaburan KWSP. The purpose of updating account is to add on child account (akaun di bawah jagaan) and IPD-KWSP account under users account in mytaha portal. ii) Klik Tambah Akaun untuk membuat penambahan akaun. Click Tambah Akaun to proceed. Page 39 of 51
40 iii) Bagi penambahan akaun, pengguna perlu membuat pilihan Jenis Akaun sama ada untuk membuat penambahan akaun bagi akaun kanak-kanak di bawah jagaan atau akaun pelaburan KWSP. Next, users need to select Jenis Akaun either to add child account or IPD-KWSP account. Page 40 of 51
41 7.5.1) Tambah Akaun Di Bawah Jagaan i) Pilih jenis akaun Akaun di Bawah Jagaan bagi penambahan akaun anak di bawah jagaan. Masukkan no. akaun TH dan no. pengenalan diri bagi akaun tersebut. Select type of account Akaun di Bawah Jagaan to add the child account. Enter TH account number and identification number of the account. Page 41 of 51
42 ii) Klik simpan dan skrin seperti di bawah akan dipaparkan. Jika pendeposit ingin membuat pembetulan pada akaun di bawah jagaan yang telah ditambah, klik pada ikon padam seperti paparan di bawah. Click simpan and below screen will be displayed. If user needs to edit the information of akaun di bawah jagaan that has been added, click delete icon as per displayed below. Page 42 of 51
43 7.5.2) Tambah Akaun Pelaburan IPD-KWSP i) Pilih jenis akaun Akaun Pelaburan IPD-KWSP dan no. kad pengenalan diri akan dipaparkan. Select type of account Akaun Pelaburan IPD-KWSP and identification number will be displayed. ii) Masukkan no. akaun IPD-KWSP dan klik simpan. Enter the IPD-KWSP account number and click simpan. Page 43 of 51
44 8) KELAB TaHa (KELAB TaHa) Melalui menu Kelab TaHa ini, pengguna boleh membuat pendaftaran dan pertanyaan berkaitan Kelab TaHa dan Through Kelab TaHa menu, user can register and request any query on Kelab TaHa dan Page 44 of 51
45 8.1) Kelab TaHa (Kelab TaHa) i) Bagi tujuan pendaftaran, lengkapkan maklumat yang diperlukan dan klik pada seterusnya. For registration purpose, enter all the required information and click seterusnya. Page 45 of 51
46 ii) Sekiranya bersetuju dengan maklumat yang telah dimasukkan, pendeposit boleh membuat pendaftaran dengan menekan butang daftar. Verify all the information entered and then click daftar to proceed with the registration process. Page 46 of 51
47 iii) Status pendaftaran akan dipaparkan seperti skrin di bawah. Registration status will be displayed as per below screen. Page 47 of 51
48 8.2) i) Bagi tujuan pendaftaran, lengkapkan maklumat yang diperlukan dan klik pada seterusnya. For registration purpose, enter all the required information and click seterusnya. Page 48 of 51
49 ii) Sekiranya bersetuju dengan maklumat yang telah dimasukkan, pendeposit boleh membuat pendaftaran dengan menekan butang daftar. Verify all the information entered and then click daftar to proceed with the registration process. Page 49 of 51
50 iii) Status pendaftaran akan dipaparkan seperti skrin di bawah. Registration status will be displayed as per below screen. Page 50 of 51
51 8.3) Pertanyaan Kelab TaHa dan (Kelab TaHa and Inquiry) i) Untuk membuat pertanyaan, sila masukkan nombor akaun TH dan nombor pengenalan diri dan klik pada semak. For any query, enter TH account number and indentification number. Then click semak. Page 51 of 51
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