Information on MAPFRE s International Divisions in March 2012
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1 Information on MAPFRE s International Divisions in 2011 March 2012
2 ORGANISATION CHART 2
3 INTERNATIONAL DIRECT INSURANCE DIVISION KEY FIGURES MAPFRE AMÉRICA MAPFRE INTERNACIONAL Countries 18 5 Employees 14,562 3,524 Branches 2, Premiums ( million) 6,874 1,914 3
4 MAPFRE AMÉRICA 4
5 MAPFRE AMÉRICA Group company that engages in Direct Insurance in Latin America 5
6 MAPFRE AMÉRICA Unit Information KEY FIGURES Countries 18 Employees 14,562 Branches 2,006 Agents and brokers 37,613 Insured risks (million) 56 Distribution agreements 467 6
7 MAPFRE AMÉRICA Unit Information FINANCIAL INFORMATION MILLION Revenues 7,841 Premiums 6,874 Net result 305 Total assets 13,912 Investments 6,344 Equity 2,008 Non-Life combined ratio % 7
8 MAPFRE AMÉRICA Competitive positioning MARKET SHARES RANKING OF INSURANCE GROUPS BY PREMIUMS VOLUME (LIFE + NON-LIFE) RANKING OF INSURANCE GROUPS BY PREMIUMS VOLUME (LIFE ) RANKING OF INSURANCE GROUPS BY PREMIUMS VOLUME (NON-LIFE) INSURANCE GROUPS COUNTRY RANKING 2010 MARKET SHARE (%) BRADESCO Brazil MAPFRE Spain ITAÚ/UNIBANCO HOLDING Brazil METLIFE USA 4 4 BRASIL PREV Brazil SANTANDER Spain PORTO-ITAÚ SEGUROS Brazil LIBERTY MUTUAL USA CNP France ALLIANZ Germany INSURANCE GROUPS COUNTRY RANKING 2010 MARKET SHARE (%) BRADESCO Brazil ITAÚ/UNIBANCO HOLDING Brazil BRASIL PREV Brazil METLIFE USA SANTANDER Spain MAPFRE Spain MCS USA CNP France TRIPLE-S Puerto Rico HSBC UK INSURANCE GROUPS COUNTRY RANKING 2010 MARKET SHARE (%) MAPFRE Spain PORTO-ITAÚ SEGUROS Brazil LIBERTY MUTUAL USA BRADESCO Brazil ITAÚ/UNIBANCO HOLDING Brazil ALLIANZ Germany AXA France SUL AMÉRICA Brazil GRUPO NACIONAL PROVINCIAL Mexico ZURICH Switzerland
9 MAPFRE AMÉRICA Competitive positioning MARKET SHARES (1) Argentina 7.7 % Brazil 14.9 % Chile 10.2 % Colombia 6.4 % Mexico 5.2 % Peru 14.4 % Puerto Rico 13.4 % Venezuela 8.8 % TOTAL 10.5 % (1) Non-Life Direct Insurance. Figures according to the latest data available for each market. 9
10 MAPFRE AMÉRICA Competitive positioning BUSINESS DISTRIBUTION BY INSURANCE LINES Health & Accident 12% Motor 31% Life & Burial 24% General Insurance 33% 10
11 MAPFRE AMÉRICA Key strategic initiatives KEY PERMANENT OBJECTIVES Enhance/consolidate MAPFRE s leadership position in Latin America, strengthening its brand image in this region Increase its profitability and boost innovation Customer focus Enhance its sales network in the region as well as the alternative channels SPECIFIC OBJECTIVES Strengthen the regional organisational structure and design common communications and process management platforms Strengthen the internal structure in order to increase competitiveness Develop the Global Client project in the region Implement a regional project for the Road Safety Centres (CESVI) 11 11
12 MAPFRE INTERNACIONAL 12
13 MAPFRE INTERNACIONAL Group company that engages in Direct Insurance in markets other than Spain and Latin America At present, it has subsidiaries in the USA, the Philippines, Malta, Portugal and Turkey 13
14 MAPFRE INTERNACIONAL Unit Information KEY FIGURES Countries 5 Employees 3,524 Branches 93 Agents and brokers 10,985 Customers (million) 3 Distribution agreements 28 14
15 MAPFRE INTERNACIONAL Unit Information FINANCIAL INFORMATION MILLION Revenues 2,185 Premiums 1,914 Net result 86 Total assets 6,160 Investments 3,898 Equity 2,333 % Combined ratio
16 MARKET SHARES IN THE USA MAPFRE INTERNACIONAL Competitive positioning MASSACHUSETTS Direct Written Premiums - Private Passenger Auto 2010 Top 15 Groups DWP (mnus$) Market Share 1 MAPFRE USA ,8% 2 Safety Group ,9% 3 Liberty Mutual 343 9,6% 4 Arbella Insurance 319 9,0% 5 Plymouth Rock 225 6,3% 6 Travelers Group 205 5,8% 7 Metropolitan Group 202 5,7% 8 Hannover Insurance 135 3,8% 9 Amica Mutual Group 126 3,5% 10 Progressive 119 3,3% 11 White Mountain 81 2,3% 12 USAA Group 79 2,2% 13 Quincy Mutual 66 1,9% 14 Allstate insurance 54 1,5% 15 Main Street America 41 1,2% Others 149 4,2% Total MA PPA NPW ,0% USA Direct Written Premiums - All PPA* Lines 2010 DWP Top 25 Groups (mnus$) Market Share 1 State Farm Group ,1% 2 Allstate Insurance Group ,7% 3 Berkshire Hathaway ,4% 4 Progressive Insurance Group ,6% 5 Farmers Insurance Group ,5% 6 Nationwide Group ,6% 7 Liberty Mutual ,4% 8 USAA Group ,1% 9 Travelers Group ,1% 10 American Family ,1% 11 Hartford Insurance Group ,6% 12 Mercury General Group ,3% 13 Auto Club Enterprises ,3% 14 MetLife Auto & Home Group ,2% 15 Erie Insurance Group ,2% 16 California State Auto Group ,1% 17 Unitrin P & C Insurance Grp ,9% 18 Auto-Owners Ins Group ,8% 19 MAPFRE USA ,8% 20 Auto Club Group ,8% Total PPA Lines ,0% * Private Passenger Auto 16 16
17 MAPFRE INTERNACIONAL Competitive positioning MARKET SHARES IN TURKEY Ranking 2010 of Non Life Companies by Gross Written Premiums Total Company Premium (mn TRY) Market Share 1 Axa 1.518,5 12,7% 2 Anadolu 1.420,5 11,9% 3 Allianz 995,8 8,3% 4 Ak Sigorta 886,0 7,4% 5 Gunes 758,2 6,3% 6 Ergo 737,4 6,2% 7 Yapı Kredi 693,9 5,8% 8 Groupama 693,7 5,8% 9 Eureko 618,4 5,2% 10 Mapfre Genel 411,8 3,4% 11 Fiba 318,6 2,7% 12 Aviva 281,8 2,4% 13 Ray 252,4 2,1% 14 Zurich 231,2 1,9% 15 HDI 223,5 1,9% Total Market ,1 100% MARKET SHARES IN PORTUGAL NON-LIFE RANKING - PORTUGAL Rank 2010 GWP Market Entities mn Share % 1º Fidelidade-Mundial ,9 2º Império Bonança ,5 3º AXA Seguros ,5 4º Tranquilidade ,9 5º Allianz Portugal ,1 6º Lusitania Seguros ,6 7º Ocidental ,4 8º Açoreana ,5 9º Liberty Seguros ,2 10º Generali Seguros ,3 11º Global Seguros ,9 12º Victoria Seguros ,6 13º M. Seguros Gerais ,5 14º CA Seguros ,9 15º BES Seguros ,8 TOTAL NON LIFE
18 MAPFRE INTERNACIONAL Competitive positioning MARKET SHARES IN MALTA Malta - Ranking 2010 of Non-Life Insurance Companies by Gross Written Premium Name of Company GWP (mn ) Market Share % 1 Middlesea Insurance 33,2 25,4% 2 GasanMamo 26,5 20,3% 3 Atlas 17,6 13,5% 4 Elmo 13,3 10,2% 5 Citadel 10,1 7,7% 6 Others 30,1 23,0% Total Market 130,8 100,0% MARKET SHARES IN THE PHILIPPINES Ranking 2010 of Non-Life Insurance Companies by Net Premium Written Name of Company NWP (PHPmn) Market Share % 1 Malayan ,8% 2 Prudential ,9% 3 BPI/MS ,9% 4 Standard ,0% 5 Mapfre Insular ,9% 6 Philipine Charter 960 5,5% 7 Pioneer 824 4,7% 8 Federal Phoenix 790 4,5% 9UCPB 779 4,5% 10 Chartis (Ex AIG) 697 4,0% 11 MAA 407 2,3% 12 Blue Cross 369 2,1% 13 Generali 313 1,8% 14 Paramount 292 1,7% 15 Stronghold 252 1,4% Total Market ,0% 18 18
19 MAPFRE INTERNACIONAL Competitive positioning BUSINESS DISTRIBUTION BY INSURANCE LINES Other 4% General Insurance 27% Motor 69% 19 19
20 MAPFRE INTERNACIONAL Key strategic initiatives Enhance MAPFRE s position in the markets in which it operates, and enter into new markets considered strategic KEY OBJECTIVES Integrate MAPFRE s subsidiaries and improve their technology and procedures in line with the particular characteristics of each market Constantly aim to increase business volumes and profitability Strengthen MAPFRE s brand and improve customer service Constantly promote the corporate governance principles 20 20
21 GLOBAL BUSINESSES KEY FIGURES MAPFRE RE MAPFRE ASISTENCIA MAPFRE GLOBAL RISKS Countries Employees 300 5, Branches Premiums ( million) 2, ,007 21
22 MAPFRE RE 22
23 MAPFRE RE «Reinsurance consists in insuring, totally or partially, the risks assumed by an insurance company» MAPFRE RE is the MAPFRE Group company that engages in Reinsurance. It operates in 103 countries, from its headquarters in Madrid as well as from its Subsidiaries and Representative Offices in further 17 countries. 23
24 MAPFRE RE Unit Information KEY FIGURES Countries 104 Employees 300 Branches 18 Customers 1,614 24
25 MAPFRE RE Unit Information FINANCIAL INFORMATION MILLION Revenues Premiums Gross result Net result Total assets Investments Equity % Combined ratio 95,7 100,6 ROE 14,7 9,3 25
26 MAPFRE RE Competitive positioning BRANCHES IN 18 COUNTRIES, OPERATING IN 104 COUNTRIES London Paris Brussels Munich Toronto New Jersey Lisbon Madrid Milan Athens Peking Mexico D.F. Manila Bogota Caracas São Paulo Santiago de Chile Buenos Aires 26
27 MAPFRE RE Competitive positioning MAPFRE RE s clients are insurance companies from all over the world (1,614 ceding companies in total), including all the insurance undertakings belonging to the MAPFRE Group 27 27
28 MAPFRE RE Competitive positioning In the global reinsurance ranking, MAPFRE RE ranks 15 th by gross premiums (Ranking by A.M. Best overall 26 th in 2005); And 16 th by retained premiums (Ranking by Standard & Poor s overall 42 nd in 2005)
29 MAPFRE RE Key strategic initiatives Strengthen MAPFRE RE s position as benchmark reinsurer in the global reinsurance market, with the ambitious objective of reaching a leadership position in the markets KEY OBJECTIVES in which it operates. Leading role in risk management policies and purchase of reinsurance of the MAPFRE GROUP worldwide, providing it with the necessary capacities and tools for its development
30 MAPFRE ASISTENCIA 30
31 MAPFRE ASISTENCIA Group company specialising in Assistance and Specialty Risks, present in 43 countries. It offers comprehensive solutions in four core industries: insurance, motor, finance and tourism. 31
32 MAPFRE ASISTENCIA Unit Information KEY FIGURES Countries 43 Employees 5,674 Branches 43 Agents and brokers 3,565 Corporate clients 1,558 Policyholders (million) 86 Beneficiaries (million) 198 Distribution agreements 46 32
33 MAPFRE ASISTENCIA Unit Information FINANCIAL INFORMATION MILLION Revenues 730 Premiums 563 Gross result 41 Net result 26 Total assets 585 Investments 132 Equity 176 Combined ratio 91.6 ROE 15.8 % 33
34 MAPFRE ASISTENCIA Competitive positioning PRESENT IN 43 COUNTRIES, with 198 million beneficiaries MAPFRE ASISTENCIA ranks fourth by revenues in the Overall Ranking of Assistance Companies 34 34
35 MAPFRE ASISTENCIA Competitive positioning Geographical Business Distribution Business Distribution by Products Europe Latin America North America Asia, Middle East & Africa Other 19% Roadside assistance 34% % 31% 8% 6% Revenues 2011 (*) GAP & PPI 12% Car warranty 8% Travel insurance 27% (*) Million Euros 35 35
36 MAPFRE ASISTENCIA Key strategic initiatives Continue to achieve outstanding growth ratios in revenues, maintaining the profitability of operations Advance in its international expansion, KEY PERMANENT OBJECTIVES especially in Asia, starting operations in Japan and South Korea Develop new business models to promote online sales in the USA In Europe consolidate our position in Germany and Russia and start operating in Sweden 36 36
37 MAPFRE GLOBAL RISKS 37
38 MAPFRE GLOBAL RISKS Group company that leads the development of the Global Risks business, in the countries where MAPFRE is present. MAPFRE s GLOBAL RISKS business comprises: Insurance programmes for Multinational Companies Global Sectors: Marine, Energy, Aviation & Space and Credit & Surety Large Local Risks 38
39 MAPFRE GLOBAL RISKS Unit Information KEY FIGURES Countries (*) 26 Employees 574 Representative offices 4 Brokers 60 Multinational Groups 393 (*) Outside Spain it operates through local MAPFRE companies and its representative offices in Cologne, London, Milan and Paris 39
40 MAPFRE GLOBAL RISKS Unit Information FINANCIAL INFORMATION MILLION Revenues 1,079 Premiums 1,007 Gross result 38 Net result 27 Total assets 2,839 Investments 629 Equity 223 Combined ratio 96.2 ROE 14.1 % 40
41 MAPFRE GLOBAL RISKS Competitive positioning Benchmark company for the Spanish multinationals: 27 out of the 35 companies in the IBEX 35 are insured by MAPFRE. Renowned operator in Europe: 120 clients (45 of them included in the Fortune 500). Significant portfolio in Latin America, after three years of operations: over 120 clients
42 MAPFRE GLOBAL RISKS Competitive positioning BUSINESS DISTRIBUTION BY INSURANCE LINES Transport 7% Credit & Surety 11% Aviation 14% Engineering 7% Fire Property 51% TPL 10% 42
43 MAPFRE GLOBAL RISKS Key strategic initiatives Growth geared to achieving an adequate size and geographical diversification. Increase its profitability, optimising the shareholders equity, internal control and risk management. KEY OBJETIVES Improve its competitiveness, promoting the company s technological modernisation as well as the definition of corporate, operating and distribution structures to ensure maximum efficiency. Customer focus, offering high-quality services and added value to policyholders through its technological subsidiary ITSEMAP
44 THANK YOU! 44
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