Field BULLETIN. IPSO and Cissell Washer-Extractors and Tumblers. Interchangeable. Bulletin No. FB08-15 Date July 2008

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1 Field BULLETIN Product Type Purpose Interchangeable Subject Bulletin No. FB08-15 Date July 2008 IPSO and Cissell Washer-Extractors and Tumblers Announcement N/A Error Codes On the following pages is a list of error codes for the IPSO and Cissell line of Washer-Extractors and Tumblers. For additional information on the programming of these machines refer to the Programming Manual. Control Types Micro 9 Micro 20 PC 30 PS40 PS40F Sigma DX4 Cygnus PO Box 990 Ripon, WI (920) Page 1 of 18 FB08-15

2 Control Type: Micro 9 NOTE: In the event of an error the control will generate an error message at the end of the cycle. The control generates 11 error codes, divided into Group 1 and Group 2. Group 1 E4 (water level) E5 (heating) Water level was not reached after five minutes. Required water temperature was not reached after 80 minutes. Check inlet water filters Check water pressure Inspect water valves Inspect heating elements Inspect heating contactor Verify water valve is shutting off E6 (door lock) E8 (temperature sensor) E9 (motor protection) EA (tilt) Door lock released during the wash cycle. Defective sensor or temperature sensor curcuit. The sensor measures a temp below 5 o C or higher than 95 o C. The thermo-magnetic protection was activated five times or high motor current was detected. Tilt switch was activated 15 times during final spin. not 3 (MOT 3 operating hours) The machine has operated for 5,000 hours. Check door lock circuit Inspect door lock mechanism Replace temperature sensor Repair wiring circuit Check the following: a. load size b. amount of detergent being used c. drive motor brushes motor d. motor connections e. contactors f. input voltage g. motor and machine bearings h. excessive high foam during extraction Check for an unbalanced load Inspect position of tilt switch Replace the motor brush blocks* Table 1 Page 2 of 18 FB08-15

3 NOTE: * To clear the not 3 error code: coin or vended machines - go to program D and press ECO button (E). OPL models - Press the ECO button (E) and SELECT button (P) simultaniously. The letter d will appear on the right side, press the ECO button (E) once again. For additional information refer to instruction manual 249/00368/10. Group 2 E7 (safety level) Water did not drain sufficiently. Check the drain pump Eb (tilt switch) Tilt switch is blocked. Check for defective tilt switch Verify wiring at tilt switch is not disconnected not 1 (MOT no current) No current supplied to the motor. Verify flatcable is connected Check that the cycle contact MICRO 9 closes Replace 16 amp fuse Tighten motor plug Replace motor print board not 2 (tach pulse) Motor print board is not receiving tach pulse from MICRO 9 control. Table 2 Check wiring Replace tac generator Check contacts A, B, C or D of MICRO 9 control FB08-15 Page 3 of 18

4 Control Type: Micro 20 NOTE: When a malfunction occurs during a program, the central display will communicate the appropriate error message at the end of the cycle. When the malfunction has been corrected and a new program selected, the error message will disappear. When error codes E6, E7, E9 or Eb are detected at the start of a cycle, the program will not start and the error message will remain on display until the problem is corrected. E3 (OPL Models) The E Prom is defective Replace the E Prom E3 and a program number (Coin Models) E4 (water level) This indicates an incorrect price adjustment for the program (i.e. a coin value of 0 or larger than 1000 was programmed). Water level was not reached after 15 minutes. Correct coin value adjustment Check inlet water supply E5 (heating) E6 (door lock) E7 (safety level) E8 (temperature sensor) E9 (motor protection) Programmed temperature was not reached after 80 minutes. The door lock was released during the wash cycle. The water did not drain and machine did not spin. The sensor or temperature sensor curcuit is defective. The thermo-magnetic protection was activated five times or high motor current was detected. Check auxcillary heating system Inspect temperature sensor Check water safety level switch Check door lock circuit Inspect door lock mechanism Check drain outlet Replace temperature sensor Repair wiring circuit Check the following: a. motor b. motor connections c. contactors d. input voltage e. inverter f. motor and machine bearings g. excessive high foam in cylinder after rinsing Page 4 of 18 FB08-15

5 EA (tilt switch) Tilt switch was activated 15 times, skipping the final spin. Check load size and type Eb (tilt switch) Tilt switch is activated at start of cycle Check load size and type s Mot 2 (MOT 2 - rotation sensor) Rotation sensor or wiring to sensor is defective Replace rotation sensor Repair wiring sensor Table 3 FB08-15 Page 5 of 18

6 Control Type: PC30 00 Programming key in wrong place. Correct position of program key 01 Not used No action required 02 Program selected does not exist. Select another program 03 Appears when processor is energized the first time. No action required 03 Failure of RAM memory. Replace RAM memory 04 Water level not reached after 15 minutes. Check inlet water supply 06 Programmed temperature was not reached after 60 minutes. 07 Level switch detects water in the drum at the end of the cycle. 08 The temperature sensor or temperature sensor circuit is defective. 09 Motor thermal protector was activated. 10 Out of balance switch was activated at the start of a cycle. Check auxillary heating system Check drain outlet Replace temperature sensor Repair sensor wiring Check the following: a. motor b. motor connections c. contactors d. input voltage e. inverter f. motor and machine bearings g. print board (old models only) Check load size and type Check for an unbalanced load Page 6 of 18 FB08-15

7 11 Level switch detects water in the drum at the start of a cycle. 12 Water was not drained after three minutes. Check drain outlet 12 Heating is not raising the temperature after three minutes. Check operation of heating Table 4 FB08-15 Page 7 of 18

8 Additional information for the PC30 and KEB Frequency Controller There is a test program built into the PC30 - the access code is E 227. The input voltages are 24 volts DC. The output voltages are 220 volts AC. The output of the PC30 motor relay to the inverter is 0 volts. The output of the PC30 soap relay is 0 volts. The drain time goes automatically witrh the spin time. The drain can be programmed (in seconds) with a spin. Programs 30 and 39 are fixed and cannot be deleted or modified. The door lock is controlled with its own print board. The door lock and unlock solenoid operate on 24 volts DC The door lock mechanism has 3 switches S1 (Door Closed switch input), S2 (Door Locked switch input) and S3 (Stops the signal from the door lock print board to the door lock coil, when the S2 switch is closed and the program starts). The resistor on the PC30 print board for the relay drain 1 has to be removed when the drain valve operates with an addtional relay. Page 8 of 18 FB08-15

9 Control Type: PS40 and PS40F NOTE: Alarm codes are used to alert the operator to problems with the machine function. The alarms do not indicate safety problems, therefore they do not interrupt the machine operation. When an alarm code is displayed the operator should make a note of the alarm code and contact a qualified technician. NOTE: Certain error indicators will prevent the start of a cycle or stop a cycle in progress until corrected. A0 Program key in wrong position when trying to access Correct position of program key PROGRAM Mode. A2 The program selected does not exist. Select another program A3 A4 The program was not preprogrammed or memory has been lost. The programmed water level was not reached after 15 minutes. Replace E Prom Check inlet water supply A5 A6 A7 A8 The programmed temperature was not reached after 60 minutes. The temperature in the cylinder is unsafe at the end of the cycle. The level switch detects water remaining in the drum at the end of the cycle. Temperature sensor or temperature sensor circuit is defective. Check auxillary heating system Inspect temperature sensor Check water safety level switch Allow laundry to cool down before removing Check drain outlet Replace temperature sensor Repair sensor wiring FB08-15 Page 9 of 18

10 A9 Ab Ac Ad AG AH AE F1 F5 F6 FA Motor thermal protector was activated. Level switch detects water in the drum at the start of a cycle. Water was not drained after three minutes The machine is not running at the correct RPM or the speed sensor is defective. (If Ad is blinking it will take 4-5 minutes to unlock door) The final spin was at a lower RPM (smart spin) than programmed. Maximum number of tilts was exceeded, skipping the final spin Cylinder cannot find the correct position (Hygienic machines only) There is an invalid control configuration, wrong configuration file or corrupted PS40 firmware. The door lock switch was released during the wash cycle. The door lock switch was released during the wash cycle. Out of balance switch was activated at start of cycle. Check the following: a. motor b. motor connections c. contactors d. input voltage e. inverter f. motor and machine bearings Check drain outlet Check door lock circuit. Inspect door lock mechanism Check for an unbalanced load Check load size and type Check for an unbalanced load Press NO to position tub at load or unload side, press 1 to open load door and press 2 to open unload door Load a new configuration file Replace PS40 E Prom Check door lock circuit Inspect door lock mechanism Check door lock circuit Inspect door lock mechanism Check load size and type Check for an unbalanced load Page 10 of 18 FB08-15

11 FH There is a hardware problem Replace print board (fault on printed circuit board) Table 5 FB08-15 Page 11 of 18

12 Control Type: SIGMA E3 (E Prom) E Prom has a faulty value. The program related to the faulty value is also displayed. Re-program faulty value E4 (water level) Programmed water level not reached withing 15 minutes. Check inlet water supply E5 (water level) E6 (door lock) E7 (drain) E8 (temperature) E9 (motor thermal) EA (extraction) Eb (tilt circuit) The programmed water level was not reached after 80 minutes. The door lock opened during operation of the machine. Safety level not reached after five minutes when draining the water. The sensor measures a temp below 5 o C or higher than 95 o C. The control detected a signal five times from the motor thermal safety or high motor temperature was detected. The control attempts to extract 15 times without success. The tilt switch was permanently interrupted. Check inlet water supply Check door lock circuit Inspect door lock mechanism Check drain outlet Replace temperature sensor Repair wiring circuit Check the following: a. motor b. motor connections c. contactors d. input voltage e. inverter f. motor and machine bearings Check load size and type Check for an unbalanced load Check load size and type s Table 6 Page 12 of 18 FB08-15

13 Additional information for SIGMA BOOT 100 appears on the display during Start up or Boot Memory - E Prom. Additional memories can be downloaded via the optical connection in the control panel. The Program Memory contains data for the function of the machine. The software version is displayed at the Start up (i.e. IPSO 100 appears indicating version 1.00) The Data Memory contains the washing date (i.e. temperature, levels, speed, etc) Code Err indicates a program should be reloaded. Data Err indicates washing program should be reloaded. Boot 100 appears after Code Err and Data Err and the control expects code to be loaded symbol means there are no error messages to display. FB08-15 Page 13 of 18

14 Control Type: DX4 NOTE: If there is a gas failure the electronic ignition of the gas heated tumbler will only try to function one time for approximately 10 seconds. If the detection device does not detect a flame, the ignition relay goes into safe mode. When the drying cycle restarts, then the ignition will reoccur. ESH The temperature sensor has Replace temperature sensor detected a temperature above 100 o C. Check sensor wiring EOP The temperature sensor has detected a temperature below 4 o C. Table 7 Replace temperature sensor Check sensor wiring VEn The exhaust air is restricted Clean lint screen Inspect exhaust venting rot The cylinder is not turning Check drive belt Check rotation sensor Page 14 of 18 FB08-15

15 Control Type: Cygnus NOTE: Errors 1-32 display only when a Cygnus control machine is NOT running. ERROR 1 (Program Title After installation of new display board, the titles were not copied from mainboard to the display board ERROR 2 (Component Unknown) ERROR 3 (Component ERROR 4 (Subroutine not found) ERROR 5 (Wrong Password) ERROR 6 (Wash Data ERROR 7 (Inverter Communication ERROR 8 (Inverter Autotuning ERROR 9 (Inverter Parameter ERROR 10 (Inverter Status ERROR 11 (Real Time Clock ERROR 12 (Tilt Switch A wash component is unknown in the wash program Incorrect wash data - a wash component is created with incorrect length Refers to unknown component Incorrect password is used for entering test menu or editing menu Incorrect or incomplete wash data No communication or incomplete communication between inverter and mainboard Incorrect status during autotuning Writing of parameter is refused or error during writing of parameters to the inverter Error message on the inverter Read-out error on the clock Incorrect functioning or connection of the tilt switch when you start a cycle Copy titles to new display board Program new component Program correct wash data and correct length Program new component Enter correct password Program correct or complete wash data Inspect wiring between inverter and mainboard Check status during autotuning Inspect wiring at inverter Check parameter and reprogram Check inverter Inspect wiring at clock Check clock and reprogram Check tilt switch Inspect wiring to the tilt switch FB08-15 Page 15 of 18

16 Inspect temperature sensor ERROR 13 (Temperature At startup, the temperature is higher than 95 o C or after 6 minutes the temperature is still lower than 6 o C or higher than 95 o C ERROR 15 (Level Sensor At startup the water level is lower than 4cm, higher than 2cm (positive offset) or higher than 10cm (negative offset) Check water temperature Check programmed temperature Check inlet water supply ERROR 16 (Can Communication ERROR 17 (Wrong Machine Type) ERROR 18 (Wrong Wash Data ERROR 19 (ID Chip Read ERROR 20 (ID Chip Write ERROR 21 (MMC Transfer ERROR 22 (Door lock ERROR 23 (Wash Data Version ERROR 24 (Wrong Display Type ERROR 25 (Wash Data Backup No communication between the mainboard and the display board Wrong machine type programmed with the wash data Wrong wash data for the corresponding machine Error reading indentification chip Error by a writing action to the identification chip Error during the transfer of data to MMC Card Door will not lock after 5 failed attempts in 10 seconds The wash data is not corresponding with the type of display Wrong display type programmed Wash data will not backup Inspect the wiring between mainboard and display board Program correct machine type Program correct wash data for machine type Verify correct chip is in machine Check wiring Program correct action to the ID Chip Check wiring Check wiring Check door lock circuit Inspect door lock mechanism Reprogram wash data Check display type Check wiring Check for sufficient space to save backup data Page 16 of 18 FB08-15

17 ERROR 26 (New ID Chip Error when inserting new ID Chip ERROR 27 (Invalid File Size Incorrect file size Verify correct chip is received for machine type Check correct file size is programmed ERROR 28 (RTC Read Error when reading RTC Verify correct RTC is in machine ERROR 29 (RTC Writer Error by a writing action to the RTC Check wiring Program correct action to the RTC ERROR 30 (EProm Read Error when reading EProm ERROR 31 (EProm Write Error by a writing action to the EProm Check wiring Verify correct EProm is in machine Check wiring Program correct action to the EProm ERROR 32 (Water Level Too Low) The water level was too low during the heating cycle Check wiring Check inlet water supply Table 8 NOTE: Errors display only when a Cygnus control machine IS running. ERROR 50 (Level Stop The programmed water level is Check inlet water supply not reached in a certain time ERROR 51 (Heat Stop The programmed temperature is not reached in a certain time Check auxillary heating system Inspect temperature sensor Check water safety level switch FB08-15 Page 17 of 18

18 ERROR 52 (Drain Water level is not lowered within 2cm after 2 minutes upon completion of a wash cycle (Machines with a drain valve, water level must be 0 after 8 minutes upon completion of a wash cycle and machines with a pump drain, water level must be 0 after 4 minutes) Check drain outlet ERROR 53 (Heating The programmed temperature is not reached after 20 minutes Check auxillary heating system ERROR 54 (Fill The programmed water level is not reached after 6 minutes Check inlet water supply ERROR 55 (Rotation Sensor) ERROR 56 (Spin Retry The rotation signal is missing for 30 seconds Programmed number of imbalances is reached Check rotation sensor Check load size and type Check for an unbalanced load ERROR 57 (Ext Error during extraction Check load size and type ERROR 58 (Dry ERROR 59 (Door Open The door is open or unlocked during the operation of the machine Table 9 Check for an unbalanced load Check door lock circuit Inspect door lock mechanism Page 18 of 18 FB08-15