Apple Mail 3.x Configuration. Apptix Live Support:

Transcription

1 Apple Mail 3.x Configuration Apple Mail is a licensed product of Apple, Inc. MailStreet makes no claims, nor warranties as to the use of the Apple Mail software product. This document provides instruction for configuring Apple Mail to communicate with your MailStreet hosted account.

2 / Configuration Instructions Page 2 of 6 Apple Mail Configuration Instructions These instructions show how to configure Apple Mail on Macintosh computers with OSX version 10.4 or This document should not be used to configure Apple Mail that cam with OSX version 10.6 or higher). Before proceeding with Apple Mail configuration, it should be noted that unless you have OSX 10.6 or higher, Microsoft Entourage for Mac is better suited to work with Apptix s Microsoft Exchange based servers than Apple Mail. Entourage is a free download and fully licensed for users of the Apptix Hosted Exchange service. Apple Mail can be configured to work with Apptix through IMAP or the Exchange setting this is selected when you first begin configuring Apple Mail. If you use the IMAP configuration, all subfolders within your Apptix account will show (including Contacts, Calendar, Notes, and Tasks); however, the Exchange settings will hide these folders. You can also use the POP protocol within Apple Mail instead of the IMAP or Exchange settings; however, the POP service will not synchronize or show folders or subfolders. Before configuring Apple Mail, ensure that you have already created the user mailbox/ address within the Apptix OnDemand web based account control panel. Configure Apple Mail with Exchange Connector If you have not previously run Apple Mail or configured an account: 1a) You will be prompted with the Welcome to Mail window below when you first run Apple Mail. This wizard will guide you through setting up your first account after you click the Continue button. If you do not see the wizard above, or have previously used Apple Mail: 1b) Run Apple Mail and go to the Preferences menu and then click the Accounts icon as shown in the picture below. Then click the + symbol/button on the bottom left of the window.

3 / Configuration Instructions Page 3 of 6 2) You should now be at the New Account window as shown below. Enter your full name, address and password of your Apptix Exchange account. Click the Continue button. 3) Select Exchange as the Account Type drop down menu. Enter a description for this account such as Apptix Exchange. Then enter imap.collaborationhost.net as the Incoming Mail Server. Then enter your full address along with your Apptix Exchange account password. Finally, enter mail.apptix.net in the Outlook Web Access Server field and click the Continue button.

4 / Configuration Instructions Page 4 of 6 4) Next, you must enter the Outgoing Mail Server configuration as shown below. Make sure to enter smtp.collaborationhost.net into the field labeled Outgoing Mail Server. Ensure the box is checked next to Use Authentication and that your address and password are entered correctly. Click the Continue button. 5) Now you should see the Account Summary information which confirms everything is configured. Click the Continue button.

5 / Configuration Instructions Page 5 of 6 6) Depending on version of Apple Mail and if you have already configured other accounts, you may be asked if you would like to import data from another account. If you decide to do this, you will then see a screen similar to the below. Follow the wizard which will ask you for the location of your old data files. 7) Once you complete the account configuration and optionally any import of legacy data, the main window for Apple Mail should display (as shown below). Any contained in your Apptix account will be synchronized into your Inbox (or other folders).

6 / Other Considerations about Apple Mail Page 6 of 6 Other Considerations about Apple Mail Signatures: Signatures that might contain your name, title, company logo, and disclaimer lines are not shared between computers running Microsoft Outlook, Outlook Web Access, and Apple Mail. If you wish to use Signatures, you must configure a new signature within Apple Mail even if you already have one defined from Microsoft Outlook for your account. Mail Rules: Mail rules are used to automatically perform an action, such as move a message to a sub folder, whenever a certain message arrives. Rules that are configured/set within Apple Mail are not saved on the Apptix Exchange server (as they are when using Microsoft Outlook on a Windows PC). Also note that these rules will not execute unless Apple Mail is running. SmartPhone/PDA Synchronization: You can use a SmartPhone/PDA to synchronize to your Apptix account. Your SmartPhone can run Microsoft ActiveSync, GoodLink, or BlackBerry; however, we recommend caution attempting to perform any local/cradle synchronization with your Macintosh computer. The ActiveSync, GoodLink, and BlackBerry services run directly on the SmartPhone and do not require a local sync to your PC everything is synchronized over the cellular/data connection. If you decide to try using some Macintosh specific synchronization software, ensure that you are NOT synchronizing via this hard wired connection If you are using ActiveSync, GoodLink, or BlackBerry on your PDA this could result in unusual behavior and possibly duplicate s.