A SILKROAD. Services. Expert Services. Action with Passion
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1 A SILKROAD Services Expert Services Action with Passion
2 Passionate about Your Success Expect SilkRoad Expert Services to be nothing less than passionate about your success. Our experts bring a wealth of experience to every step of your talent initiatives. Customers rave about SilkRoad experts, especially the commitment and energy they sense from the very first conversations. With You for Today and the Future When you partner with SilkRoad Expert Services, rely on us to understand your team, your processes, your organization, your business. Unlike other technology vendors, we don t outsource our expert consulting services. THEY WANT TO HELP US SUCCEED, AND THEY ARE COMMITTED IN DOING THAT. AND THAT S REALLY WHAT A PARTNERSHIP IS WHERE WE CAN BENEFIT FROM EACH OTHER S SUCCESS. LINDSEY ZAN, DEVELOPMENT MANAGER, POINT EIGHT POWER You work with a SilkRoad expert with an average of 10+ years experience with SilkRoad products both as an employee and as a customer. We focus on the business, the passion and emotion you want your employees to experience, first and foremost, then bring that to life leveraging SilkRoad solutions. We make your vision happen. More than Implementation Services - Transformers You ll see the difference whether it s implementation or consulting. As highly experienced HR practitioners, we bring our knowledge and experience as Fortune 100 human resources leaders to your implementation. We ve been in your shoes, ready to implement new technology, but unsure where to begin. The first step is the biggest leap. We dig to understand your process to transform it where we can. The goals: to help you save time, money, and headaches. We get it. So we work with you to develop a plan that makes sense and achieves your goals. While implementation and optimization processes are underway, we work with you to: Define goals and processes Put you on the map as HR as a business Explore alternative processes that technology can do or replace We do this through a three-point approach to drive success, we: 1 Discuss 2 Decide 3 Direct Expert Services 2
3 Expert Services Identify what works well and what is not working in current state Establishes a path to drive talent management initiatives to future state Create an engaging and dynamic talent brand landscape Provide addi tional experienced resources to achieve your goals Identify metrics to impact business goals (HR as a Business) Create communication and Change Management plan for value-added adoption Expert Services Tip This is a sprint, not a marathon. You are not going to do everything all at once, nor do you want to. Take your time, do it right, adjust with feedback, and in a phased approach. Professional Services (Implementation) Utilizing the strategy work with Expert Services, configure a baseline foundation for a predictable, quality process in the system Structured integrated set of core deliverables Organize desired functionality into a manageable release plan SilkRoad Dedicated Administrator (SDA) Contract with our experienced HRIS experts to administer, manage, and optimize your SilkRoad solutions, including: Managing system maintenance, configuration changes and release planning Encouraging user adoption through education and user assistance Managing daily administrative tasks, such as creation of e-forms and reports Call on Expert Services When You: Want new ideas to drive your HR business and to establish meaningful best practices Want to keep up with business and stay at the forefront of talent management Experience challenges driving employee engagement throughout the talent lifecycle Struggle to support new or existing corporate goals with existing HR processes Are unable to dedicate time or resources to another project Expert Services 3
4 Which Services Are Right For You? New Customer Strategy Offering/Option Hands On Tier 1 Tier 2 Tier 3 Partnership with Eecutive Practitioners & Users Strategic Onsite Workshop with ISC Remote Workshop 4 Hours Remote Workshop 8 Hours Review Current State Establish Success Measures Establish Change Management Plan Recommend Ideal Future State Document Ideal Future State Document Configuration Requirements Customer/Implementation Transition Completion of Implementation Homework Implementation Homework & Workbook ISC Review Implementation Completed for Customer System Configuration UAT Customer Team Coordination & PM Support Eecutive Leadership Review by ISC On-Going Administration/Dedicated Support (SDA) New Customer SilkRoad Dedicated Offering/Option Hands On Administrator Annual Contract Most Cost Efficient On-Demand Targeted/Short-Term Projects System Maintenance Administrative Maintenance Release Planning Adoption Expert Services 4
5 Existing Customer/New Product Optimization* Offering/Option Review Reboot Engage Partnership w/ Eecutive Practitioners & Users Strategic Onsite Workshop w/ ISC Remote Workshop 4 Hours Remote Workshop 8 Hours Review Current Program State Review System Configuration Recommendations for Ideal Future State Document Ideal State Configuration Requirements Establish Success Measures Establish Change Management Plan *We have also taken on the challenge of leading our customers through critical, time sensitive projects such as: Mergers and Acquisition Change Management Total Life Events Talent Competition Talent Branding Servies (SilkRoad Recruiting & SilkRoad Onboarding) Part 1 Talent Branding Scope & Review Research & Discovery Assessment & Analysis Part 2 - Site Architecture and Wireframes Site concept sitemap design Part 3 - Concept Collaboration Development and storyboard of site Part 4 - Homepage Homepage layouts Refinement layouts Interior Page Extension layouts Part 5 - Interior Design Upload content to design template Part 6 - Page Estimate Portal Development Part 7 - HTML Template Design Part 8 - Change Management, Marketing Alignment SilkRoad s Expert Services offerings are smart investments to ensure your talent management investment is optimized to meet your objectives. For more information, visit or call us at Expert Services 5
6 S I L K R O A D. C O M Talent Activation: Recruiting Onboarding Performance Learning SilkRoad, the world s leader in Talent Activation, transforms traditional talent management technology into a continuum of experiences that activate employees along their journeys from first touch to last and every point in between. We empower HR teams to engage their people in delivering on business success. Whether you want to source, hire and recruit top talent, onboard them fast and stay with them as they develop into top performers, SilkRoad Talent Activation can help. Copyright 2016 SilkRoad Technology, Inc. SERV_ExpertServices_112516
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