Tear off. Trusty glasses. Handy mobile. Helpful neighbours. Lifelong friends. FREEPOST Caring Energy. Helping our customers. We re on it.

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1 Tear off Trusty glasses. Handy mobile. Helpful neighbours. Lifelong friends. Help comes in all shapes and sizes. You might be surprised at the help you can get from CaringEnergy. No stamp required FREEPOST Caring Energy E.ON Energy Solutions Limited Registered Office: Westwood Way Westwood Business Park Coventry CV4 8LG Registered in England and Wales No Helping our customers. We re on it.

2 How can CaringEnergy help you? Sometimes we all need a little extra help. And it s good to know there are people you can rely on. At E.ON we re always thinking about our customers and looking at ways we can help. That s why our CaringEnergy team is here for you when you need a little more support. We can help with everything from saving energy and money to managing your bills or applying for the right benefits. Plus, we can give you the information you need in a way that suits you best. Our CaringEnergy support team can help you with: Advice and information on how to save energy and money 4 Applying for any benefits you may be entitled to 6 Understanding the different ways you can pay your energy bills 8 Giving you information in a format that s right for you 10 Making sure you get the level of service you need 10 To find out more about the help we can offer, call our CaringEnergy team on: Lines are open Monday to Friday, 9am to 5pm You can also contact us though our website: eonenergy.com/caringenergy 2 3

3 We can help you save energy and money Being more energy efficient is a great way to reduce your energy bills and it s good for the planet too. We can help you lower your energy use with practical advice on energy efficiency measures that will help you stay warm and comfortable all year round. Save energy in your home From lighting to laundry, the less energy you use, the lower your bills will be. We can give you advice and simple energy saving tips over the phone, as well as online, to see how and when you use the most energy and where savings can be made. Visit eonenergy.com Help with your home improvements Our CaringEnergy Fund is available to help existing E.ON customers become more energy efficient. The money can be used to help replace old or inefficient kitchen appliances. In order to be eligible, applicants should have an annual household income of under 16,190 per annum (including means tested benefits) and there should be one or more of the following vulnerabilities in the household: - Long term sickness/chronic illness A child aged 5 or under Someone aged 70 and over You may be entitled to FREE insulation If you re a homeowner and claim pension credit or child tax credits, or have a household income of less than 16,190, you could be entitled to free cavity wall and loft insulation. Our CaringEnergy team will be able to advise you. 4 5

4 We can help you apply for benefits and support There are several benefits which you may be eligible for. We ve shown a couple here in this leaflet, but if you get in touch we can help you find the right ones for you and give advice on how to apply. Warm Home Discount Winter Fuel Payments Benefit entitlement check If you have a low income, the Warm Home Discount Scheme can help with energy costs. The scheme runs until March 2015 and helps by giving customers a set amount of money to help pay for their energy bills. You may automatically be eligible and may be contacted by the Department for Work and Pensions (DWP) if you receive a State Pension Credit. If you do not receive a letter from the Department for Work and Pensions (DWP), and either you or your partner, receive either State Pension Credit or Child Tax credit, you can contact us to apply for this rebate. Alternatively, you or your partner needs to receive one benefit from section 1 and one from section 2 to be eligible to receive a Broader Group rebate. Box one Income related employment and support allowance Income support Income based Job Seekers Allowance Box two Pensioner Premium Child Tax Credit including disability or severe disability elements Disabled child premium Disability or severe disability premium Child under 5 living in property The Winter Fuel Payment is a tax free payment from the government to help some older people keep warm during winter. You may be eligible if you were born before 5th January If you qualify, you ll receive an annual payment of between 100 and 300 from the government, depending upon your circumstances. Our CaringEnergy team can provide free advice and check all the benefits you may be entitled to. I am very happy with the service from CaringEnergy. They carried out a benefit entitlement check for us that showed we may be able to claim Pension Credit and Council Tax Benefit. We also qualify for free loft insulation, which is something my husband and I couldn t have afforded otherwise. Mrs Cridland, West Midlands 6 7

5 We ll help you find the right way to pay If you re struggling to pay your energy bills, we re here to help. Our dedicated CaringEnergy team have lots of great information and advice on helping you stay on track. Find the right payment method to suit you We can help you find the best way to pay your bills, either by Direct Debit, cash, cheque, flexible payment schemes or through a prepayment meter. All the help you need We can make paying your bills easier. Our CaringEnergy team have lots of practical advice on everything from reducing the energy you use to managing your bills. Plus, we work with a number of external agencies, so even if we can t help ourselves, we ll still try to find a solution that works for you. I would like to take this opportunity to say how very kind and helpful I found Jamie, when I telephoned your office. I was very worried and never expected that someone could be so kind and friendly as Jamie was. Hazel Fletcher, Derbyshire 8 9

6 Join our free Priority Service Register and we ll tailor our service to you Our Priority Service Register means you ll receive all the help and support you need and it s free to join. It helps us to understand your specific needs better and make sure we give you the right service. We can add you to our Priority Service Register if you are: Of pensionable age Disabled Chronically sick Blind or partially sighted Deaf or hearing impaired Plus, if we know you have health issues or essential medical equipment in your home, we can prioritise you in the event of a break to your power supply. We can offer you a range of additional services including: Talking, Braille or large print bills Minicom/textphone facilities Password protection scheme and identity cards for when we need to visit your home Quarterly meter readings so you don t receive estimated bills Move your meter to make sure it s accessible for you If you receive benefits you may also be entitled to a free yearly gas safety check Priority in an emergency Want to talk? To find out more about the help we can offer and to sign up to our Priority Service Register, call our CaringEnergy support team on: Lines are open Monday to Friday, 9am to 5pm You can also contact us though our website: eonenergy.com/caringenergy Or complete the attached from and we ll get in touch with you. How can we help you? Simply tick which service you would like more help with and we ll be in touch. Help to save energy and money Help with claiming benefits Help to understand the different ways to pay your energy bills Add your details to E.ON s free Priority Service Register If you would like us to contact you, please complete your details below, and seal and post the card back to us free of charge - the address is printed on the reverse, so you don t need to do anything more. We ll be in touch shortly