At home WIN. Electricity. an ipad mini*

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1 BGE/RE/AH/0213 WIN an ipad mini* Electricity February / March 2013 in this issue Your electricity bill explained 3 Save even more with our Rewards Club 4 Connect to the Bord Gáis Energy Social Hub 6 Energy saving tips to lower your bills 7 Culture for kids at The Ark 8 *Terms and conditions apply

2 Welcome to W elcome to another issue of, packed with fantastic offers and handy tips. At Bord Gáis Energy, we re committed to providing the best service with the best value for all of our customers. We know that sometimes making sense of your bill can be confusing, so in this issue we have compiled a short, simple guide explaining the features of your electricity bill. We ve also outlined the everyday savings you can make as part of our Rewards Club. How would you like to win a new book every week for your child?* Turn to page 8 to learn more about this Bord Gáis Energy Book Club competition. We also have an exciting opportunity for you and your family to get a 50% discount* on family membership for The Ark, Ireland s only dedicated children s arts centre. In this issue you can learn about the many ways to connect with Bord Gáis Energy and be in with a chance to win a new ipad mini*. We ve also put together a list of five easy ways to save energy and lower your electricity bill. I hope you enjoy your latest edition of and remember, we re happy to help you in any way we can. Mark Prentice Head of Retail BoRD GÁIS ENERGY *Terms and conditions apply. We d love to hear your feedback, or if you have any questions, just drop us an on athome@bordgais.ie Bord Gáis Energy may wish to contact you by post, telephone, in person, text or with information about products or services which may be of interest to you. If you do not wish to be contacted by us for marketing purposes please optout by either: writing to us at: Bord Gáis Energy, Data Protection Opt-out, PO Box 10310, Freepost F4062, Dublin 1 OR completing the web form at bordgais.ie/energy/dp

3 Learn more about your electricity bill Understanding your electricity bill can be a bit difficult, so we have put together a handy guide to some aspects of your electricity bill. 3 1 On your bill, we show both your current and previous meter readings. An A after these numbers indicates an actual reading carried out by ESB Networks. C means that the reading was taken by the customer, while E shows that the reading given is an estimate. Any estimations will be corrected by the next actual reading of your meter. 2 Your MPRN (Meter Point Registration Number) is a unique reference number that identifies your meter connection point The DG (Distribution Group) code is an industry code representing your distribution use of system group. 4 The MCC (Meter Configuration Code) is an industry code identifying your meter configuration code. 6 5 The standing charge is a fixed daily charge that covers the fixed costs of supplying you with electricity. 6 The total amount payable is shown here. Your payment is due on the date shown. Prices and dates are for illustrative purposes only

4 Save even more with our Rewards Club 4 Last year we launched our Rewards Club to say thank you to all of our customers We want you to get the best value possible, and when you sign up to the Bord Gáis Energy Rewards Club you have access to some fantastic offers with our partners Tesco and the Bord Gáis Energy Theatre. What does our Rewards Club offer? Our Rewards Club includes lots of treats and money saving offers that are designed to save you money every day. With the Bord Gáis Energy Theatre, members of our Rewards Club can get pre-sale tickets for amazing shows at one of Ireland s best family entertainment venues. Our Rewards Club members can also buy discounted tickets and get tickets when a show has been sold out! You can learn more about how to avail of these great rewards at bordgaisenergyrewards.ie

5 Every 5 of Clubcard Vouchers = 10 off your - Bord Gais Energy bill * There s even more rewards with Tesco We have teamed up with Tesco to give you additional savings. With our Rewards Club you can earn Tesco Clubcard points every time you pay your Bord Gáis Energy electricity bill. For every 2 you pay on your electricity bill, you earn 1 Tesco Clubcard point that can be used for shopping, Clubcard deals or even more money off your energy bill. What s more, you can also use your Tesco Clubcard vouchers for double the savings off your electricity bill. So for every 5 of Tesco Clubcard vouchers, you get 10 off your Bord Gáis Energy bill. 5 How do I register? It only takes a few simple steps to become part of Ireland s biggest and best Rewards Club. You can register on the Bord Gáis Energy Rewards Club website at bordgaisenergyrewards.ie. All you need to sign up is your MPRN and your account number, both of which you can find on your most recent Bord Gáis Energy bill. You will also need an address. bordgaisenergyrewards.ie* Sign up for great rewards at What happens next? Once you ve registered you can log in and see what rewards are waiting for you. You can also set preferences for the type of rewards you d like to receive from us, view your history and avail of the rewards that interest you. We re happy you ve chosen us to be your electricity provider, with Ireland s lowest standard electricity prices** and Ireland s biggest Rewards Club. Bord Gáis Energy is all about giving you more: more value, more good times, more rewards. Sign up for great rewards* at bordgaisenergyrewards.ie * Terms and conditions apply. You will be unable to avail of this offer if you are in arrears of more than 60 days. You will need an address to join the Rewards Club. For more details see bordgaisenergyrewards.ie/terms-conditions. ** Lowest standard electricity prices in Ireland at 15 October 2012 (Based on residential urban 24-hour tariff unit rate of cent per kwh (inc VAT) estimated consumption of 5,300 kilowatt hours and annual standing (inc VAT), compared to competitor rates in Republic of Ireland on 25/10/12).

6 Connect with Bord Gáis Energy Over 30,000 already have 6 Connecting with us has never been easier or more rewarding. Join our growing communities on Facebook, Twitter, Google+ and YouTube to be kept up to speed on products and services as well as exclusive online offers and promotions. It can be hard to find time during your busy day to call us. To make it as easy as possible to get in touch, you can also contact us for online customer support and advice on Twitter and Facebook during our business hours. For more information, check our website at bordgaisenergy.ie/social-hub/ Like us facebook.com/bordgaisenergy Follow Subscribe to our channel youtube.com/bordgaisenergy Add us google.com/+bordgaisenergy Scan for the chance to win a new ipad mini!* Scan this QR code, answer a simple question and be in with a chance to win a brand new ipad mini or 1 of itunes vouchers as runner up prizes. You can also visit to enter. * Terms and conditions apply.

7 Energy Saving Tips to lower your bills 7 Sometimes it s the smallest things that make the biggest difference. Saving energy is great for the environment and lowers the cost of your electricity bill. You can start out with these five simple tips. 1. Switch appliances off when you re not using them. On standby, appliances can use up to 20% of the electricity they do when they re switched on. 2. With ovens and fridges, only open the doors when you really have to. This keeps your oven hot and your fridge cold. 3. Turn off lights when you leave a room. In the evening, you can also switch off excess lights in your living room for some atmospheric lighting. 4. Use lids on your pots and saucepans to conserve energy and help your food cook more quickly % of the cost of washing your clothes is spent on heating the water. When using your washing machine, try washing your clothes at 30. For more simple ways to save energy visit our website at bordgaisenergy.ie/energy-efficiency Source: Sustainable Energy Authority of Ireland (SEAI).

8 Feed your family s creativity with 50% off family membership to The Ark 8 Bord Gáis Energy Book Club is happy to announce that we are offering our customers a 50% discount on family membership at The Ark, Ireland s only dedicated children s arts centre. The Ark, based in Dublin s city centre, is a children s cultural centre that introduces children to the joy, wonder and creativity of the arts. In a unique, specially designed building, children aged 2 to 12 can explore all aspects of the arts, from theatre, music and literature to painting, film and dance. There truly is no better way to nurture hungry, young imaginations. Family membership benefits include: Priority booking 20% off tickets for your family Regular opportunities for your child to bring their best friend to The Ark for free Free access to exhibitions Unicorn puzzle welcome gift The usual price of family membership is d60, so with this offer your family can enjoy one year s membership for only d30. To avail of this 50% discount on family membership at The Ark, quote BGEJAN2012 when purchasing family membership online ( membership) or by phone ( ). WIN a book every week for a year for your child!* Reading with your child is one of the most rewarding things you can do, so we re offering one lucky person the opportunity to add to their child s library by winning an e-voucher for Easons.com enough to buy a year s supply of books!* To be in with a chance to win this wonderful prize, visit: bordgaisenergybookclub.ie/athome *Terms and conditions apply.