Welcome to Betty s Measure Me Up! evaluation form. Please fill out this information accurately and honestly.
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- Silas Sanders
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1 Welcome to Betty s Measure Me Up! evaluation form. Please fill out this information accurately and honestly. On entering the store, please make as many observations as possible including the availability and attitude of staff, cleanliness, atmosphere etc. Please browse for ten minutes before approaching a member of staff. If you cannot fit comments into the space provided then please use the additional comments box at the end of this form. Please select or enter scores where necessary and provide as many additional comments as possible. Name of Retailer Date and Time of Visit Location Length of Visit Current Bra Size Bra Size Given by Retailer Have you visited this retailer for this purpose before? Please rank the following aspects of customer service in order of importance using numbers 1-8 (1 being the most important, and 8 being the least): X Initial impressions of the store (atmosphere and visual appeal, cleanliness) X Range of products available (range of sizes and styles, functions and brands) X Stock presence and availability X Quality and availability of Staff X Queues and waiting times X Knowledgeableness of fitter X Value for money X After sales service Now please evaluate your experience giving scores using the following scale, unless otherwise indicated: Poor Average Good Very Good Excellent
2 Initial Impressions of the Store General atmosphere in the store Cleanliness and tidiness Visual appeal Welcoming from staff Information about services offered in store (either by staff or through appropriate signage) Store layout Overall, first impressions... (circle as appropriate) Range of Products Available Range of sizes Range of shapes and styles Range of colours and prints Range of dressing up solutions e.g. strapless/bodies/basques Range of maternity bras Range of sports bras Range of swimwear Range of nightwear Overall, the range of products...
3 Stock Presence and Availability Fullness of shelves and rails Availability of sizes not on the shop floor Availability of items that were not available in store (i.e., were you helped to locate them elsewhere) Overall, the availability of stock... Quality and Availability of Staff Availability of staff Approachability and friendliness of staff Attentiveness and efficiency of staff Overall, the quality of the staff... Queues and Waiting Times Information about wait time before your fitting Waiting area/facilities Did you have to wait for a fitting? If so, please enter time Yes No
4 If you had to wait, was an apology offered? Yes No Overall, waiting times... Knowledgeableness of Fitter Explanation of fitting process Knowledgeableness of fitter and confidence in her advice Did you feel well advised and confident in choosing bras yourself in future? The help offered to suit your individual needs Was a tape measure used in the fitting? If no tape measure was used, how was your size determined? Please comment as best you can Did the fitter explain what was correct/incorrect with your current bra size? Did the fitter get some bras for you to try? Whilst changing, did the fitter leave, or check you were OK with her staying? Did the fitter offer to check the fit of any other bras you tried? Please answer the following questions by choosing as appropriate Yes, back and cup Yes, back only N/A Yes, fully To an extent Yes, a good range Yes, but not many Yes No Yes, she was helpful Yes, but she wasn t very helpful
5 Did the fitter explain how a bra should fit? and give details How long did your fitting last? Please enter time Yes, fully To an extent Overall, the fitting service... Value for Money Product price range Quality of products Quality of service in relation to product pricing Overall, the value for money... After Sales Service Information given at point of sale about after sales service Returns policy Product guarantee (if applicable) Overall, the after sales service... (if applicable)
6 Overall experience Question s Did you have to make an appointment for a fitting? Did you feel the staff treated you respectfully throughout your visit? Would you return to this store for fittings in future? Would you recommend this fitting service to your friends? How do you think this service could be improved? Yes No Yes, very much so To an extent Yes, certainly Possibly No, certainly not Yes, certainly Possibly No, certainly not Please give details Please give details The overall experience... Don t forget there is plenty of room to provide additional comments on the next page the more information, the more accurate the evaluation! Name Signature Date Betty would like to say a huge thank you for completing this evaluation. With your help we can find the best fitting service around! If you have any friends that would like to volunteer to help Betty evaluate a fitting service, then send Betty an and let her know. Betty@bettysbriefs.com
7 Additional s Please provide any additional comments that you feel are necessary.
8 Betty s s Please leave this section blank for Betty to add her own additional comments.
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