Airport Bag Drop and Self- Tagging - State of the Industry

Transcription

1 Airport Bag Drop and Self- Tagging - State of the Industry ACI-NA Self-Tagging and Common Bag Drop Working Group 1

2 So is there growing interest with Common Bag Drop and Self Tagging? Resounding YES!!! Recent ACI Survey showed over 75% of airports surveyed responded that airport senior management is motivated to facilitate passenger self tagging and / or common bag drop 2

3 Interest with the US is Growing Airports Chicago O Hare International Dallas Fort Worth International Des Moines International Detroit International Greater Orlando Airport Authority Hartsfield Airport JFK International McCarran International Newark International Omaha Airport San Diego International San Francisco International Seattle Tacoma International Airlines Alaska Airlines Allegiant American Airlines Continental Airlines Delta Airlines JetBlue Airways Southwest Airlines United Airlines US Airways Virgin 3

4 World Use is Growing Take for example, in Canada and Europe Airports Amsterdam Airport Auckland Airport BAA Heathrow Calgary Int. Airport Dublin Int. Airport Geneva Int. Airport Montreal Int. Airport Munich Airport Stockholm-Arlanda Airport Toronto-Pearson Int. Airport Vancouver Int. Airport Vienna Int. Airport Zurich Airport Airlines Air Canada Air France Aer Lingus Air New Zealand Air Tran easyjet KLM Lufthansa Norwegian Airlines SAS Scandinavian Airlines Swiss Int. Airlines Virgin Atlantic WestJet 4

5 The Benefits The Survey said A Recent ACI Airport Survey 5

6 Maximize self service activity for baggage registration and tagging - Recurring Annual Value: Yes or No No 5% Didn't Answer 10% Yes 85% Passenger Self-Tagging 6

7 Reduce passenger check-in process time - Important: High, Medium, or Low Medium 5% Low 10% Didn't Answer 5% High 80% Passenger Self-Tagging 7

8 Optimize baggage drop off operations - Important: High, Medium, or Low Low 10% Didn't Answer 5% Medium 10% High 75% Common Bag Drop 8

9 Other Benefits include 9

10 Issues for Consideration 10

11 Regulatory Baggage care and control Tagged bags maintained in controlled area Active or inactive tag Airline contract of carriage Transfer of responsibility from passenger to carrier Bag tag document status Reconciliation of boarded bag and passenger Staffing roles and responsibilities Receipt of bag by airline employee / authorized agent 11

12 Initial Costs 12

13 Initial Costs, continued Facility Modifications Security checkpoints Check-in areas Bag screening areas Baggage make up areas Telecommunication rooms Infrastructure pathways Services Consulting and design support services Service contracts Certifications Continued Staff Time 13

14 Recurring Costs Ongoing Systems Maintenance Downtime Software errors Bag tag jams Customer Confidence/Satisfaction Kiosk malfunction Language barrier Misunderstandings Attachment of tag to baggage Liability for Customer Safety Loss of "Competitive Edge" for Airlines 14

15 Planning Assessment of Business Case Operational Assessment airport or airline self service operation and associated processes such as baggage drop off and reconciliation Assessment of Installations installation of kiosks, infrastructure, signage, queuing space, agent counters, and bag drop off locations. Roadmap for Further deployments information regarding planned deployment by a given airport or airline. Design Recommendation for implementation 15

16 Performance Transaction Throughput number of passengers processed, time to process, wait time, and processing delays Transaction Success Rate breakdown of successful transactions, transactions requiring assistance, and failed transactions Baggage Drop-Off Throughput breakdown of self-tagged baggage per passenger Rework Rates and Throughput breakdown of transactions that required re-processing due to failure identified by passengers, number of bags, and time to process Throughput Comparison between self-tag and agent-tag applications addressing number and duration of passengers and bags processed and assessed against the resources required 16

17 Industry Convergence on the Issues IATA Bags Ready to Go First phase of Recommended Practice completed Preparation of the Implementation Guide set for mid November ACI CBD and ST Working Group Active with IATA RP preparation Working partner in preparing Implementation Guide Looking for US Airport Sites to prototype installations TSA setting policies Ready to participate in US prototype sites TRB Preparing Self Tagging Decision Making Tool Conducting Case Study work at Canadian and European sites Looking for US Airport sites to validate field survey information 17

18 Upcoming Milestones 18

19 THANK YOU 19