Contract hours: Hours as required to fulfil the need of the business. (inclusive of some evenings and weekends)

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1 Job Description Job Title:Building Operations Manager Base Salary: Circa negotiable + various benefits (dependentupon experience) Location: Queen Elizabeth II Centre, Broad Sanctuary, London SW1 Reports to: Director Venue Operations and Customer Experience Department:Operations Job Type: Permanent Contract hours: Hours as required to fulfil the need of the business. (inclusive of some evenings and weekends) Department Brief: The QEII Centre is London s premier conference and events venue located in the heart of Westminster. The Operations team requires dynamic, tenacious can do individuals to be The Face of the venue. The Operations Department prides itself on delivering exemplary levels of customer service to enhance the QEII visitor experience. Job Purpose: You will be responsible forthe effective delivery of Facilities Managementat the QEII Centre for clients and their suppliers. You will take the lead in proactively providing and successfully delivering a welcoming, secure, clean, safe and comfortable environment for all users of our facilities.you will be responsible for supervising the Centre s TFM contract within the allocated budget and managing the Centre s utilities budget. You will apply best practice to improve efficiency by reducing operating costs while increasing productivity. You will represent thecentre s ethos and ethics by ensuring all clients and their guestsreceive outstanding, award winning service. Key Tasks General Management To successfully work across the business to support all aspects of Operational service delivery. To produce clear and concise project plans. To attend daily and weekly venue operations meetings to ensure all works are clearly communicated across the team. To be involved with periodic audit compliance across our business.

2 To review and keep the Centre s Business Continuity plan and arrangements up to date, fit for purpose and regularly tested. To deputise for your line Manager where required. To be actively involved within the QEII Centre s Transforming Together programme. To represent the Centre at both internal and external promotional events and client lunches/tastings where required. Where appropriate ensure client event de-brief meetings occur with fully documented outcomes and agreed actions. To proactively carry out your role as part of the Duty Management team and assume lead responsibility for the Centre when on shift as Duty Manager.(Note: This element of the role is currently under review) To deal with any requests from your line manager or CEO, required to fulfil the need of the Department or business. Building Management To provide key support for all building works projects. To complete a weekly audit of the building alongside the Hard Services Manager, to produce a list of fabric and M&E faults with agreed action plan. To complete a weekly cleaning audit with the soft services managers, to produce a follow plan of agreed actions. To work in conjunction with the Operations Executive, Operational Managers and TFM provider in coordinating event set ups and scheduling of all teams and services required for event delivery. Contract Management To attend and note all agreed action points from service partner meetings. To manage all suppliers against contractual KPIs and SLAs relating to Facilities Management, H & S and Building Operations To ensure that the highest levels of service delivery and customer experience are provided and to constantly seek to improve service delivery standards. Health and Safety To be the main point of contact for all event Health and Safety requirements. To advise Director of Venue Operations and Customer Experience, what is required to ensure the Centre is compliant with current and proposed Health & Safety legislation and Disability Discrimination Legislation. To update the QEII Centre s Health & Safety Policy annually. To take a take a leading role in ensuring statutory compliance and undertake monthly reporting as necessary. To review all clients RAMs to ensure all external sub-contractors are fully compliant with QEII Centre Health and Safety Policy and Procedures. To spot check all event load in and load out compliance with CDM2015 To Prevent any unsafe or hazardous event, activity or where no or inadequate written Risk Assessment has been provided. To collate all Accident & Near Miss Reports. Ensure that they are correctly investigated and escalated and suitable and sufficient remedial action is taken and all actions are reported into the Health and Safety Committee.

3 Prepare reports and briefs for the quarterly H &S meetings chaired by the QEII Centre, Director of Venue Operations, and communicate and consult with staff and Trade Union representatives on all Health & Safety matters. Advise HR on disability and occupational health and safety risks. Security To work in conjunction with the Security Inspector in managing all aspects of Security Management of the QEII Centre, to report any breaches along with long and short term solutions to ensure the safety of all occupants of the QEII Centre is maintained at all times. To Ensure that a 24/7 Control Room is maintained to provide a responsive point of contact for clients, customers, staff and in the event of the Business Continuity Plan being activated at any time. To attend and participate within local Security working groups. Business Unit Management To produce an annual business unit plan in line with agreed key priorities To support the Operations Director and contribute as required in the Centre s annual business planning process. To produce planned annual Capital expenditure requests with supporting robust business cases. To produce monthly activity and variance reports. To ensure that the QEII Sustainable Operations Policy and Delivery Plan remains fit for purpose. Essential Skills Minimum two years of building Management experience Experience of events and venue management Excellent people management and client liaison skills Skill and aptitude to see the big picture, but with an eye for detail, to constantly challenge ways of working and to provide the highest level of service standards High attention to detail with excellent organisational skills with the ability to multi task Qualified First Aider IOSH Managing Health and Safety CDM 2015 aware Consistent focus on operational detail Excellent oral and written communication skills Ability to provide innovative, creative and pragmatic solutions to problems Ability to manage challenge with a positive and can-do approach. Microsoft Project Management skills Desirable Skills Experience of event diary management system, e.g EBMS or similar NEBOSHH qualification Prince 2 Project Management skills

4 The above is not exhaustive and other duties not outlined may form part of the employees job description. Additional information: To attend industry networking events and to monitor competitors. To maintain an up to date awareness of competitive trends, industry innovations and building regulations and legislation. Corporate Competencies Changing and Improving Achieving Commercial Outcomes Managing a quality service Collaborating and Partnering Proactively participate and champion continuous improvement across the business, seeking ways to do things better and embracing change Making decisions and focusing on achieving solutions that add customer value, increase business revenue and maximise efficiency/profit Looking at everything we do through the eyes of our customers and strive to deliver the best possible experience Proactively seek and share information and support our people and partners to achieve the best outcome for our customers and business In addition to the corporate competencies, each QEII Centre job description will indicate what job specific behaviours the role identifies with in relation to the Civil Service Competency Framework. This Frameworkoutlines examples of behavioural descriptions by levelfor each of the 10 Competencies as set out below. Full details of the competency framework can be found within the HR Policies & Documents folder on the Centre s Corporate Drive. Job Specific Competencies Achieving Commercial Outcomes Managing a Quality Service Proactively sell additional services to clients to increase revenue on Security, Stewarding; and Display hire etc. Ensure that documentation confirming event requirements is sent to clients and colleagues in a timely fashion to help facilitate operational delivery in an efficient and cost effective manner.

5 Date of review: April 2016

Contract hours: Annualised hours, 37 hours per week (excluding breaks)

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