Cisco IP Phone User Guide
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1 Introduction Your new Cisco 79xx multi-line phone is a state of the art IP (Internet Protocol) telephone utilizing our high-speed data network to handle all voice calls. Cisco IP Phone User Guide It has many easy to use and updated features as discussed in this quick reference guide. The following are some of the features available with the new telephones. The capability to answer multiple calls at the same time on each line Every phone has Caller ID, Voice Mail Waiting Light and one touch Redial Phones feature a high quality two-way speakerphone Convenient Help button on the phone makes using advanced features easy to navigate This guide describes features of the phones in order of most frequently used features, to more advanced functionality. University Of North Carolina Hospitals Telecommunications v.3 7/11/14
2 Your new phone has many different types of buttons. Throughout this document, we refer to softkeys, which are the row of silver buttons beneath the display. They are called softkeys because their function changes depending on what task you are performing. Placing a Call There are several ways to place a call. Lift the handset and dial the number; or Press Speaker button, then dial the number; or Press your round line button (which activates the Speaker), then dial the number; or Press the NewCall softkey (which activates the Speaker), then dial the number. NOTE - You can also PRE-DIAL the number, then use any of the methods above to place the call. Internal Calling Dial the 5-digit phone number (4xxxx or 1xxxx). External Calling Local: Dial 9 + the ten-digit number Long Distance: Dial ten-digit number. New UNC Health Care Phone Number Exchange Your full phone number will be xxxx. This is usually displayed on a button of a phone as 4xxxx. Some phones have a number that can only be dialed internally. These numbers have a button labeled 1xxxx. Either type can make internal and external calls. Put a Call on Hold 1) To put a call on hold, press the Hold softkey. 2) To return to the call, press the Resume softkey. 3) If multiple calls are on hold, use the Navigation button to select the desired call NOTE - If you are part of a conference call, keep in mind that when you place a caller on hold, music on hold is generated. To avoid disrupting the other callers, consider muting the call instead. Mute While on a handset or speaker call, press the Mute button (bottom right of phone). It will turn red, and your microphone is disabled. The caller cannot hear you, but you can still hear them. To cancel, press the Mute button again. Speakerphone Press the Speaker button (bottom right of the phone). If already on a call, it will activate the speaker. If not on a call, pressing the Speaker button will provide dial-tone. The button will turn Green when Speaker is active. Last Number Redial Lift the handset and press the Redial soft key. NOTE: You can simply press the Redial softkey to initiate the call via Speaker.
3 Transfer a Call 1) During a call, press the Transfer softkey. You will hear dial-tone. 2) Dial the phone number to which you want to transfer the call. 3) If desired, announce the call to the called party. 4) Press Transfer again to complete the transfer, or: 5) Press the End Call softkey to cancel the transfer. Touch the blinking line button to return to the original call. Establish a Conference Call 1) During a call, press the more softkey until you see the Confrn softkey. 2) Press the Confrn softkey. You will hear dial-tone. 3) Dial the phone number of the new party to add. 4) When connected, press Confrn again. All three parties are connected in a conference call. 5) Repeat steps 1-4 to add additional parties there can be a total of four remote parties in a conference. Change the Ring Tone 1) Press the Settings button. 2) Press 1 to select User Preferences. 3) Press 1 to select Rings. 4) Press 1 to Select Default Ring. 5) Use the Navigation button to scroll through the list of ring types and press the Play softkey to hear the selected ring. 6) With the desired ring highlighted, press the Select softkey 7) Press the Save softkey to accept the selection. 8) Press the Exit softkey three times to return to the main screen. Access Voice Mail from your telephone 1) Press the Messages button to access voic . 2) Enter your password when prompted. Your default voice mail password is The system will ask you to change your password, record a name a greeting the first time you log in. You ve got voic ! Your phone indicates that you have voic messages by providing the following cues: The red Message Waiting Indicator light at the top of your handset remains lit. An envelope displays in the top right corner of the LCD screen and/or a text message near the bottom. Press the Messages button and follow the prompts. Accessing Voice Mail Remotely: Call Press * when Cisco Unity Connection answers. Enter your 7-digit phone number ID (974-xxxx) followed by the # sign. Enter your PIN followed by the # sign. Adjusting the Ringer Volume On Your Phone Press the up or down Volume button with the handset on its cradle until the sample ringer reaches your desired volume level Adjust The Speaker or Handset Volume 1) During a call, press the up or down Volume button until your desired volume level is reached. 2) To make this volume change permanent, press the Save softkey.
4 Do Not Disturb Press the softkey button labeled DND to silence a phone s ringer. Press the DND button again to cancel. Parking a Call 1) During a call, press the more softkey until you see the Park softkey. 2) Press the Park softkey. 3) Make a note of the call park number displayed near the bottom of the LCD screen (usually ##100 ). 4) Retrieve the call from any phone in the building by dialing the ##xxx Call Park At code. 5) If a parked call is not retrieved within two minutes, it will ring back to the phone that parked it. Call Forward All Calls Immediate Forwarding NOTE - All lines are already set to forward to Voice Mail after 4 rings automatically. 1) Press the CFwdAll softkey. 2) Enter the number to which you want to forward all of your calls or press the Messages button for immediate forwarding to Voice Mail. Use five-digits to forward call to another xxxxx numbers, or digits to forward to an external number. 3) An animated icon and a text message confirm that forwarding is active. 4) To cancel call forwarding, press the CFwdAll softkey. Create a Speed Dial List In Windows Explorer, go to NOTE - If you see a message saying There is a problem with this website's security certificate, press the Continue to this website link. Your Username and password are the same you use to log into your computer / Citrix. Press the arrow next to User Options at the top left Select the Device option Select the Speed Dials icon on the top menu. Enter numbers and names for those you frequently call. Type in the phone number exactly as you would call it. You can add up to 99 Speed Dials per phone Print Speed Dial page and place near phone NOTE IF THIS FEATURE DOES NOT WORK IMMEDIATELY, CALL US AT SO WE CAN PROGRAM IT ON YOUR LINE User the Speed Dial / Abbreviated Dial List Note: You need to set up a Speed Dial List before you can use Abbreviated Dialing feature. While the receiver is down, press the one or two digit speed dial number Press AbbrDial softkey Pick up the receiver to talk. Help Button Use the round button marked with a? for information on any button of feature. The phone is loaded with helpful detail on all functionality of the phone. Immediate Divert Press the idivert softkey to immediately divert an incoming call to voice mail and silence the ringer.
5 Call Activity / Line Status Icons Here is a visual list of the icons you will see indicating the status of an active call or line. Review Missed, Placed and Received Calls Press the Directories button next to the Help button Touch 1 to view all Missed calls Touch 2 to view all Received calls Touch 3 to view all Placed calls Use the large round Navigation button to scroll up and down the list, or simply touch the LCD screen to select a particular call. Notice the date and time stamp at the when a specific call is selected. If your phone is equipped with an add-on module allowing you to view additional lines in your group, it has two primary purposes. 1) The button corresponding to the name or phone number acts as a visual monitor for you to quickly see if the user of that phone is engaged in a call or not. If they are on a call, the button will be red. 2) If the user is not using their phone, that same button serves as a one-touch speed dial to that user. For an On-Line Video tutorial and in-depth information on every phone feature, type in, /CCNP/qlm/7941/index.htm
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