Click on a question or scoll down to find answers.

Transcription

1 SAVANT DEVICES Click on a question or scoll down to find answers. 1. What do the LED status lights on my Savant devices mean? 2. I am having trouble setting up the Savant Host, what should I do? 3. Setting up the Lamp Controller 4. How do I add the Savant Remote to the Savant App during initial setup? 5. How do I troubleshoot my devices and components?

2 WHAT DO THE LED STATUS LIGHTS ON MY SAVANT DEVICES MEAN? Please see below for an explanation of LED status light colors on the Savant Remote Base, Savant Host, and Savant Lamp Control. SAVANT DEVICE LED STATUS LIGHTS LED Status Light No light Temporary solid yellow (1 minute maximum) Permanent solid yellow (More than a minute) Slowly blinking yellow Rapidly blinking yellow Slowly blinking green Solid green Rapidly blinking red Description The device may not be powered on or connected to a power source. The device is currently loading and should change when finished. Device cannot locate the Wi-Fi it was connected to originally. The device is ready to be connected to your network. The Savant App is trying to locate the device or the device is connecting to your network. The device is connecting to your network and establishing communication with the Savant Host or Savant App. The device has established communication with the Savant Host and your network. It should be functioning normally. The device is being reset to its factory defaults. After the reset button has been released, the light should be solid yellow for a minute or less and then begin slowly blinking yellow. Note: During an Over The Air (OTA) update, the Lamp Control, Savant Host, and Savant Remote Base will display a slowly alternating green and yellow blinking light. The Savant App may also advise you to standby while the update takes place; do not unplug any of the devices. REMOTE BASE SAVANT HOST LAMP CONTROL

3 I AM HAVING TROUBLE SETTING UP THE SAVANT HOST, WHAT SHOULD I DO? Is the Host plugged in? Is your mobile device within 30 feet of the host? Is Bluetooth 4.0 or higher enabled on your mobile device? (FAQ: Enabling Bluetooth on Your Mobile Device) Is the LED status light on the back of the Host solid green? 1. When you see the solid yellow LED status light, wait 60 seconds while the Host connects. 2. If the host does not connect: Factory reset by gently pressing and holding a paperclip the against the reset button (located in the pinhole on the back of the Host) until the LED is flashing red, then release. Continue with Savant App setup. When asked, select Restore the Configuration. 3. You should then see the solid yellow LED status light; wait 60 seconds while the Host connects. 4. When the LED status light turns solid green, the Host is connected and should be functioning properly. 5. If the issue persists, contact Savant Support.

4 SETTING UP THE LAMP CONTROLLER Is the Lamp Controller plugged in? Is your mobile device within 30 feet of the Host? Is Bluetooth 4.0 or higher enabled on your mobile device? (FAQ: Enabling Bluetooth on Your Mobile Device) Is the LED status light on the side of the Lamp Controller solid yellow or blinking yellow? 1. When you see the solid yellow LED status light, wait 60 seconds while the Host connects. 2. If the Lamp Controller does not connect: Factory reset by gently pressing and holding a paperclip the against the reset button (located in the pinhole on the bottom of the Lamp Controller) until the LED status light is flashing red, then release. Note: The Lamp Controller must be plugged into a working outlet. Do not insert the paperclip into the wall outlet or the outlet on the side of the Lamp Controller. Continue with Savant App setup. 3. You should then see the solid yellow LED status light; wait 60 seconds while the Lamp Controller connects. 4. When the LED status light turns solid green, the Lamp Controller is connected and should be functioning properly. 5. If the issue is still unresolved, contact Savant Support. PINHOLE

5 HOW DO I ADD THE SAVANT REMOTE TO THE SAVANT SYSTEM DURING INITIAL SETUP? Is the Remote Base plugged in? Is your mobile device within 30 feet of the Remote Base? Is Bluetooth 4.0 or higher enabled on your mobile device? (FAQ: Enabling Bluetooth on Your Mobile Device) Is the LED status light on the bottom of the Remote Base solid green? 1. When you see the solid yellow LED status light on the Remote Base, wait 60 seconds while the Base connects. 2. If the Base does not connect: Factory reset by gently pressing and holding the reset button (located on the bottom of the Base) until the LED status light is flashing red, then release. Continue with Savant App setup. 3. You should then see the solid yellow LED status light; wait 60 seconds while the Remote Base connects. 4. When the LED status light turns solid green, the Remote Base is connected and should be functioning properly. 5. If the issue is still unresolved, contact Savant Support.

6 HOW DO I TROUBLESHOOT MY DEVICES AND COMPONENTS? Is your device or component powered on? Are you within 30 feet of your Savant Host and other Savant devices? In your designated room, are all your Savant devices within line of sight of your Savant Remote Base? Are all your Savant devices powered on? 1. Open the Savant App 2. Swipe from left to right on the Home Screen to reach the Device Pane 3. Tap the Device that is not working. 4. If it is a Component tap Remote in the Device Pane and then locate the Component. 5. Tap the white X in the top left corner to remove the device/component. For Savant Remote, Savant Lamp Control or Savant Blaster, factory reset the device before proceeding to step Re-add the device/component to your Savant system by tapping the + sign in the top left corner of the Device Pane and follow the on-screen instructions. 7. If the issue persists, contact Savant Support.