IBM Proof of Technology Workshop. WebSphere Business Process Management für End-to-End Process Automation

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1 Group IBM Proof of Technology Workshop WebSphere Business Process Management für End-to-End Process Automation Handbuch für die Übungen Übung 1: Prozessmodellierung in WebSphere Business Modeler Übung 2: Prozessintegration mit WebSphere Integration Developer Übung 3: Publishing, Arbeiten mit dem Prozess, Monitoring, GUI 2009 IBM Corporation

2 PoT.WebSphere Copyright International Business Machines Corporation, All rights reserved. US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

3 Inhalt ÜBUNG 1 PROZESSDEFINITION UND MODELLIERUNG IMPORTIEREN EINER VISIO PROZESS-MAP VERVOLLSTÄNDIGEN DES PROZESSMODELLS KALENDER EINBETTEN DES FINAL LOAN REVIEW PROZESSES ALS UNTERPROZESS VOM UNDERWRITING PROZESS LOTUS FORMS (OPTIONAL) SIMULATION (OPTIONAL) MODELLING FÜR DIE PROZESSAUTOMATISIERUNG GESCHÄFTSKENNZAHLEN UND KPIS HINZUFÜGEN ÜBUNG 2 WEBSPHERE INTEGRATION DEVELOPER - PROZESSINTEGRATION STARTEN DES SERVERS STARTEN VON WEBSPHERE INTEGRATION DEVELOPER ERKUNDEN DER INTEGRATIONS-ARTEFAKTE IM WEBSPHERE INTEGRATION DEVELOPER SERVICES AUS WEBSPHERE SERVICE REGISTRY AND REPOSITORY EINBINDEN REVIEW DER NOTIFYCUSTOMEROFDECISION SCHNITTSTELLENSPEZIFIKATION IN RATIONAL ASSET MANAGER (OPTIONAL) KOMPLETTIEREN DER IMPLEMENTIERUNG DES FINAL LOAN REVIEW PROZESSES AUFRÄUMEN ÜBUNG 3 PROZESSDARSTELLUNG UND MANAGEMENT ERSTELLEN UND KONFIGURIEREN SIE BUSINESS SPACES, PAGES UND WIDGETS IN EINER WEB-ANWENDUNG STARTEN DES SERVERS UND ÖFFNEN DES BUSINESS SPACE DASHBOARDS NAVIGIEREN IM BUSINESS SPACE FACHLICHE ROLLE: ERKUNDEN DER EXISTIERENDEN WIDGETS FÜR DAS BUSINESS ACTIVITY MONITORING ERSTELLEN EINES NEUEN BUSINESS SPACE UND SEITEN FÜR COLLABORATION FACHLICHE ROLLE: KONFIGURIEREN DER WIDGETS FÜR COLLABORATION UND PUBLISHING ERSTELLEN EINES NEUEN BUSINESS SPACE UND SEITEN FÜR EINEN BENUTZER, DER DEN PROZESS AUSFÜHRT FACHLICHE ROLLE: KONFIGURIEREN DER WIDGETS, UM DIE HUMAN TASKS BEI DER PROZESSAUSFÜHRUNG DURCHZUFÜHREN BUSINESS SPACE UND SEITEN FÜR EINEN IT USER TESTEN DES PROZESSES AUFRÄUMEN Contents Page 1

4 THIS PAGE INTENTIONALLY LEFT BLANK Page 2 Discovering the value of Business Process Management for End-to-End Process Automation

5 Übung 1 Prozessdefinition und Modellierung Lab Introduction This lab will be your first introduction to the Better Financials scenario. Better Financials is a lending institution, primarily focused on mortgage lending but also interested in expanding their business into other types of lending. Key to their business is Underwriting, the process in which potential customers are assessed in order to confirm the financial security of providing a product to them. Underwriting reviews are generally broken up into three parts: Credit, Capacity, and Collateral. A Credit assessment includes a look at the loan applicant s history of paying off other debts, which helps Better Financials to determine the likelihood that the applicant will repay the loan. A Capacity review looks at the applicant s ability to repay the loan by looking at their employment history and potential, as well as their current debts and assets. A Collateral review is concerned with determining how Better Financials will be able to respond should the loan not be repaid, in terms of what assets or property the applicant has that could be seized. An applicant does not need to have an outstanding performance in all three of these areas. However, if an applicant is particularly deficient in one area, they may need to be particularly strong in another area in order to receive the loan that they are requesting. In our simplified Underwriting process, a loan application is submitted in order to start the process, after which a manual Credit review is performed. After the Credit review, both a Capacity review and a Collateral review occur in parallel. Based on the results of the credit review, the Capacity and Collateral reviews may need to be more detailed than normal to account for any deficiencies in the Credit review. There are a number of ways we could implement this variability, and these implementation details will change throughout the workshop, as we examine different concepts. In some cases, there will be no variability. Once all three reviews have been completed, a final decision must be made on the application. This is where much of the work in this lab begins. In the current Better Financials Underwriting process, a Senior Underwriter performs a manual final review in all cases. However, Better Financials would like to change this. They want to introduce greater control and scrutiny over high-value loans, and so they would prefer that a Vice President handle the review of all loans with a value higher than some threshold. They also want to ensure that there is a mechanism in place to notify the customer of the loan decision as soon as it is made. They do not wish to keep their customers waiting any longer than is absolutely necessary. The Business Analysts at Better Financials have put together a Microsoft Visio map of the new Final Loan Review flow, which you will implement in this lab. You must take this from a simple picture of the process and turn it into a very dynamic model, one that can be used to communicate the details of the process to stakeholders, to analyze and make changes in the process should they be required, and to implement the process effectively in a Business Process Management (BPM) runtime environment. This is what Business Analysts working with BPM face every day in realizing the value of process for their organizations. Lab 3 Process Visibility and Management Page 3

6 1.1 Importieren einer Visio Prozess-Map Dauer der Übung ca. 10 Minuten Importieren eines Prozesses von MS Visio We have prepared a business process map in MS Visio. This could very well have been done by any business analyst, and looks like the following: Open a Windows Explorer window, go to C:\labfiles\2.03, and double click on the file Final Loan Review.vdx Microsoft Internet Explorer opens and shows the diagram. You may have to zoom in to better see the process model. Page 4 Discovering the value of Business Process Management for End-to-End Process Automation

7 3. In MS Visio you can create your own shapes to represent various process objects types. In our scenario we have only used standard shapes, and these shapes have the following meaning: Now, you will import this MS Visio process map into IBM WebSphere Business Modeler Double-click the Business Modeler icon on your desktop to start WebSPhere Business Modeler with the right workspace. Lab 3 Process Visibility and Management Page 5

8 6. When IBM WebSphere Business Modeler is open, you will see the following: 7. In order to import a MS Visio process map, select the project named Better Financials, click the right mouse button and select Import Page 6 Discovering the value of Business Process Management for End-to-End Process Automation

9 8. Select Microsoft Visio (.vdx) and click next Lab 3 Process Visibility and Management Page 7

10 9. Go to the directory C:\labfiles\2.03, select the MS Visio File Final Loan Review.vdx and import it into this project, click Next. 10. On the next panel, select from the Available Visio pages container the Final Loan Review page and click Add. Page 8 Discovering the value of Business Process Management for End-to-End Process Automation

11 11. Click Next 12. On the next panel you would see what MS Visio shapes are not yet known by the IBM WebSphere Business Modeler, but as this list is empty; all shapes used in the process map to be imported are known. You may however browse through the Current mappings list to see how MS Visio shapes are mapped to WebSphere Business Modeler process objects. In order to move on with the lab, simply Click Finish. Lab 3 Process Visibility and Management Page 9

12 13. The import completes without any errors / warnings, simply click OK on the message box. 14. After the import, open the Processes Folder in your project Better Financials. The imported MS Visio process map is now available as a new process named Final Loan Review. Page 10 Discovering the value of Business Process Management for End-to-End Process Automation

13 15. Double click on the process Final Loan Review to open the process diagram, which should look like this: 16. In order to have it look better as presented after the import, right click on the diagram area (be sure not to have a process element selected), and click Auto-Layout Left to Right. 17. Finally, in order to introduce the new Change Diagram Settings dialog, please verify that WebSphere Business Modeler presents the process diagrams in BPMN style. In the diagram editor, on the icon list at the top, click on the Change Diagram Settings icon (this is by the way a new feature in IBM WebSphere Business Modeler v62 to have all diagram settings at one place). Lab 3 Process Visibility and Management Page 11

14 18. On the Change Diagram Settings dialog box, verify that the radio button BPMN in the set style section is set, and finally click OK. 19. Now your process diagram looks like that: Depending on some default settings in WebSphere Business Modeler, the process diagram enlarges more than one page (when printing it). To indicate this, WebSphere Business Modeler shows Page breaks. However, during the course of this exercise, Page breaks do not matter and therefore we will switch them off. To do click the Change Diagram Settings icon again, uncheck the Page breaks checkbox and click OK. Click Ctrl + S to save the process. This is the result after the import from MS Visio. In the next steps, we will complete this process to be used as a sub-process in the Underwriting process. Page 12 Discovering the value of Business Process Management for End-to-End Process Automation

15 1.2 Vervollständigen des Prozessmodells Dauer der Übung ca. 20 Minuten Details der Aktivitäten definieren Importing process maps from MS Visio is a powerful feature, simply because many process maps were developed in MS Visio. However, in terms of process completeness, almost all process maps developed in MS Visio only include activity name, decision nodes, and the connectors between activities and decision nodes. Information about relevant data even when included here is rare. But in order to use the process map for proper documentation, and / or process analysis (simulation) and process execution, more information is required. In this part of the lab, you will therefore perform the following to complete the business process: Add a business item to the process input and output Assign this business item to all connections and activities Add a Merge node to indicate the control flow Change the types of the activities to indicate whether these are done by business rules, or humans, or by external services Assign roles to human tasks Assign duration information to all human tasks to prepare this process for analysis and simulation Now, let s get started. 22. First of all, if you think your diagram area is too big, right click in the canvas and click on Compact Diagram this actually is a new feature in WebSphere Business Modeler v62 to quickly compact the process diagram. 23. If you have compacted the process diagram, it should look like this: Lab 3 Process Visibility and Management Page 13

16 24. The work product of this process Final Loan Review is a mortgage application. Therefore we have to assign the data describing the mortgage application to the process. In order to speed up this exercise, we have already created a business item named Mortgage Application you can find it in the Business Items catalogue in your project: 25. In order to assign the business item Mortgage Application to the process, click in the process diagram (be sure not to click on any process object), then click on the Inputs tab of the attributes view of the Final Loan Review, and click Add. 26. Now, the default input is created. 27. This is not the business item type we need, therefore click on the right hand side of the Associated data field, then click on the white box on the right-hand side of the Associated data field. Page 14 Discovering the value of Business Process Management for End-to-End Process Automation

17 28. On the Type Selection dialog select Complex type, and select the business item Mortgage Application. Then click OK. 29. Repeat last 4 steps in the Outputs tab for the process Final Loan Review. 30. If you look at the process diagram now you can see that the process looks like this: Lab 3 Process Visibility and Management Page 15

18 Now, we will further complete the business process by looking at the tasks. The first thing to do is to convert the activities imported from MS Visio to tasks of specific types in WebSphere Business Modeler. The three activities we will convert are: The activity named Approval Level Required Rule has to be converted into a Local Business Rules Task, the two activities named VP Review and Senior Underwriting Review will be converted Local Human Tasks. 31. Select the activity Approval Level Required Rule, click the right mouse button, then select Convert to, then select Local Business Rules Task command. 32. Accept the defaults as presented in the upcoming dialog, and click OK. Page 16 Discovering the value of Business Process Management for End-to-End Process Automation

19 33. Now select the activity VP Review, click the right mouse button, then select Convert to, then select Local Human Task command: 34. Accept the defaults on the upcoming dialog, add a description (e.g. the following: Review results of the various reviews and decide to accept or reject the loan application. ), and click OK Repeat the last 2 steps for the activity named Senior Underwriting Review to convert this to a local human task as well, and add a description. (e.g. the following: Review results of the various reviews and decide to accept or reject the loan application. ). Save your process model (Ctrl + S). Now, in terms of specifying the task types we need to complete the process model, we re done. Lab 3 Process Visibility and Management Page 17

20 1.2.2 Einen globalen Service hinzufügen Before we start to enhance / complete the imported process model, we will create a new service that will finally (at runtime) notify the customer about the decision taken by the reviewers. This service will later be implemented in Java here in WebSphere Business Modeler we just prepare the process for this implementation. As this service is not yet available in a service directory, as e.g. in WebSphere Services Registry and Repository, we will create this service right here in WebSphere Business Modeler. 37. In the project tree, right click on the Better Financials > Processes folder and select New and select Service. 38. Name the service Notify Customer of Decision and click Finish. Page 18 Discovering the value of Business Process Management for End-to-End Process Automation

21 39. All we need to specify at this point is the data input and output information. In order to do so, select the Input tab in the Specification dialog of the Notify Customer of Decision dialog. 40. On the right hand side in the Input settings section, click Add. 41. The default business item Text is assigned as Input. This is not the one we want, therefore click on the right side of the Associated data field, and then click on the white box on the right-hand side of the field to specify the business item that should be assigned input. Lab 3 Process Visibility and Management Page 19

22 42. In the new dialog, select Complex type, select the Mortgage Application business item and click OK. 43. The business item is now assigned as input to this service: 44. Now, repeat last 5 steps to specify the output settings. When done, the output settings look like this: Page 20 Discovering the value of Business Process Management for End-to-End Process Automation

23 45. Now, save the new service object. 46. And close the service object. 47. You will now have this new service object listed in the project tree: Lab 3 Process Visibility and Management Page 21

24 Now we will use this new Global Service in the process. Therefore, delete the activity called Notify Customer of Decision by simply selecting the activity, then hit the Delete key on your keyboard. Now, select this service Notify Customer of Decision in the project tree and drag and drop it into the process diagram, best to the position where you have just deleted the activity. When done, your process looks like this (you may have to resize the task to see its full name). 50. Finally, with all process tasks added to the process model, in order to finally complete the process, you will add a merge node. Add a merge node just before the service Notify Customer of Decision to merge the two branches that were opened by the decision Who should review?. To do so, select the Merge node in the Gateway section of the palette, and drag and drop it before the service Notify Customer of Decision. Page 22 Discovering the value of Business Process Management for End-to-End Process Automation

25 51. After that, your process looks like this: 52. Now we will assign the business item to the Merge node. Click on the Merge, on its attributes view click on the output tab, and assign the business item Mortgage Application. 53. This time, in order to speed up the business item assignments, the business item Mortgage Application is automatically assigned for the inputs as well. Lab 3 Process Visibility and Management Page 23

26 1.2.3 Ressourcen definieren und zuordnen 54. You may notice that we have not yet added the people required to perform the human tasks yet. In order to do so, we assign roles as primary owners for these human tasks. For the Senior Underwriting Review task this will be the role named Senior Underwriter, and for the VP Review task it will be the role named Vice President. Now, in your process tree, look at the Resources folder, open the Process Roles folder to see all available roles in the project: 55. As you see that there is no Vice President yet, that s the one we create right now. To do so, right click in the Process Roles folder and select the command New Role Page 24 Discovering the value of Business Process Management for End-to-End Process Automation

27 56. In the Create a new role dialog, name the role Vice President, and then click on the button next to Assign color. 57. On the Color dialog, select a color, and then click OK Click Finish on the Create a new role dialog. Close the Vice President role property window, as we do not have to add any further specifications to that role. Lab 3 Process Visibility and Management Page 25

28 60. Now we can assign the new role Vice President to the local human task VP Review. To do so, click on the task VP Review, open the Primary Owner tab in the Attributes view. When open, assign that role by selecting the Role radio button, and clicking Browse Select the Vice President role and click OK. 62. The Vice President just needs five minutes to work on that task. In the Time required section, specify 5 minutes. Page 26 Discovering the value of Business Process Management for End-to-End Process Automation

29 63. These 5 minutes defined above are for the time that the Vice President spends working on the task. We must also define the elapsed time for the task, which might be different. In this case, the durations are the same. Select the Duration tab of the task s Attributes view, open the section for the Processing time, and specify 5 minutes. You may wonder why you have to specify two values here. The reason is the following: The task processing time is the time the task takes to complete, whereas the resource required time is the time a resource is required for that task. In reality very often a task does not immediately complete once the resource is done, the task may have to wait for external events, or anything else. In order to model more accurate process models, the task processing time and the resource required time have to be modeled separately. There is a slight chance that you won t see the Duration tab. If this is the case, then you first need to select the More tab Repeat last 4 steps for the Senior Underwriting Review local human task, but this time assign the role Senior Underwriter, and specify 5 minutes for the Time required in both the Primary Owner and Duration tabs. If you want to see that these changes are immediately effective in the process diagram, color the process by clicking on the Color by pull-down in the process editor toolbar, and then selecting Role. Lab 3 Process Visibility and Management Page 27

30 66. These two local human tasks are now colored with the color assigned to the roles and the process does look like that: 67. In order to understand the meaning of the colors, click on the Color by pull-down again, then select Show Color Legend. 68. Press Ctrl + S to save your work. (You may move the Role Legend to a convenient place on the process diagram). We re done with the specifications and assignments of the resources. Page 28 Discovering the value of Business Process Management for End-to-End Process Automation

31 1.2.4 Den Datenfluss definieren There are several ways to assign business items to connectors and tasks, and as your experience with WebSphere Business Modeler grows, you will notice that some business item assignments are even propagated automatically depending on various modeling situations. In the course of this section of the lab we will do as few direct business item assignments as possible. WebSphere Business Modeler comes with a number of modeling modes. All we have done so far was done in the modeling mode basic this is the entry modeling mode of WebSphere Business Modeler. Now, let s switch to modeling mode advanced. 69. In order to change to the Advanced modeling mode, go to the menu bar, click on Modeling Mode Advanced. You will see, that on the process diagram the input and output stubs are added to the tasks. Now, let s complete the process model by connecting the tasks and process control objects with each other. 70. The first connection is the connection from the process input to the first task named Approval Level Required Rule. To do so, move the mouse over the process input pin, then click the left mouse button and connect the process input to the first task. Release the left mouse button when you are right over the task input pin: Lab 3 Process Visibility and Management Page 29

32 71. When done, the connection is shown, and the business item Mortgage Application is automatically assigned to that connection: Hint: If your process diagram is too compact, enlarge it horizontally by using this command: Hint: If you need to move multiple process objects to the left, select all by simply drawing a frame around them while holding the left mouse button down, when all object are select, select one with the left mouse button and move the mouse to the left Hint: if you need to change your mouse pointer from Selection tool to Create connection or vice versa, click on the corresponding icons on the palette: Page 30 Discovering the value of Business Process Management for End-to-End Process Automation

33 72. The Approval Level Required Rule task already connects to the decision node, but the Mortgage Application business item is not yet assigned. In order to assign Mortgage Application, drag and drop Mortgage Application from the Business items catalog onto this connector. After that, you will see that the tasks VP Review and Senior Underwriting Review are connected to the unassigned outputs of the decision node. This did happen because there was no data assigned on the connectors when imported from MS Visio: 73. We will fix this, simply by re-connecting the two connectors to the black output stub created on each branch of the decision node. Do so by selecting the connector connecting the empty decision output to the input of VP Review, then re-link the connector s start point from the upper stub to the lower stub: The difference in the color of the input and output stubs (black / grey or white) indicates whether data is assigned to the stub or not: Black / grey indicates an assigned business item, white indicates that there is no business item assigned Repeat this for the connector connecting the empty decision output to the input of Senior Underwriting Review. Now select the empty un-connected upper output pin of the decision and hit the delete key. Repeat this for the lower empty output stub. When done, the decision is correctly connected to the local human tasks, and the business item Mortgage Application flows via the decision node from the business rules tasks to the two human tasks. Connect VP Review to the merge node. You will see that the business item Mortgage Application is automatically assigned to all inputs as well as to the output of the merge now. Lab 3 Process Visibility and Management Page 31

34 Connect Senior Underwriting Review to the merge node. Connect the merge output to the Notify Customer of Decision service task. Connect the Notify Customer of Decision with the process output, and connect it with the Process End node. 80. Finally, we want to better visualize at the decision output branches on the process diagram. Select the decision node, and in the Attributes view select the Output branches tab. 81. Specify a new name Vice President for the first output branch, and the name Senior Underwriter for the second output branch. Page 32 Discovering the value of Business Process Management for End-to-End Process Automation

35 82. Now right click in the process canvas and select from the popup menu Auto layout left to right, and your process should look like this: Hint: In order to better understand the process, we need to take care that all task names are fully displayed. This can be achieved by manually resizing the tasks. Select the business rules task, and resize the task e.g. by moving the lower right corner of the task to the right: Repeat this for all the other tasks, until all task names are completely displayed. 83. Next, we want to display more task details directly on the diagram. We can do so by displaying labels for each task. Click on the Change Diagram Settings button in the process editor toolbar. Lab 3 Process Visibility and Management Page 33

36 84. In the Change Diagram Settings dialog, select Labels and check the Display information labels on the diagram check box. 85. Remember that the process element types in the process used are Local business rules task, local human task, and Global Service. For each of these element types, specify for the top label Roles, and for the bottom label Processing time. When done, this dialog looks like this: Page 34 Discovering the value of Business Process Management for End-to-End Process Automation

37 86. Scroll down in the dialog and uncheck the Include the attribute name in the label checkbox Click OK when done. The process diagram now is very large. We can shrink the diagram if we agree not to display the business items on the connectors. To do so, click on the Change Diagram Settings button in the process editor toolbar, and have the check boxes in the Show on connections section checked as shown here Click OK. Now, compact the process diagram again by selecting the Compact Diagram command from the popup menu. Lab 3 Process Visibility and Management Page 35

38 91. Press Ctrl + S to save your work. Your process will look like this: Page 36 Discovering the value of Business Process Management for End-to-End Process Automation

39 Das folgende Kapitel ist optional. Sie können es aus Zeitgründen auslassen, wenn Sie möchten. Es zeigt, wie individuelle Klassifizierungsmerkmale erstellt werden, um Aktivitäten im Prozess mit Klassifizierungsattributen zu versehen. Wenn Sie dieses Kapitel überspringen möchten, fahren Sie bitte bei 1.3 Calendars auf Seite 43 fort Arbeiten mit Klassifizierungsmerkmalen als Eigenschaft von Aktivitäten (opt.) Now let s look at another powerful feature of WebSphere Business Modeler: Classifiers. Classifiers can be used to classify tasks for whatever customizable reasons. Commonly used classifiers include whether a task is done manually, or automated, or if a task is outsourced and therefore we (as process owners) do not care much about the tasks implementation. Classifiers as well are used to indicate whether a task is important for the overall process quality, or process compliance, etc. 92. Have a look at the classifiers made available in your project. In the project tree, scroll down to the Classifiers catalog and expand all sub-catalogs In the Final Loan Review process, we want to make use of the Classifier User Role to better indicate the user role assigned to the tasks of the process. One of the tasks (VP Review) is assigned to the Vice President, which comes with the user role Business Leader. This classifier value is not yet available for the Classifier User Role and needs to be created first. Select the classifier User Role, click the right mouse button, and select New Classifier Value. Lab 3 Process Visibility and Management Page 37

40 95. In the Create a new classifier value dialog, enter the name Business Leader and click on the Assign color button. 96. Select one of the green colors and click OK. 97. Click Finish on the Create a new classifier value dialog. Page 38 Discovering the value of Business Process Management for End-to-End Process Automation

41 Now we will assign the classifier values of that classifier User Role to the tasks of the Final Loan Review process, we do this from left to right. Select the Approval Level Required Rule activity, and in the Attributes view click on the Classifiers tab. Click Add On the Select Classifier Value dialog, select the classifier value Automated for the User Role classifier and click OK. You can see the result on the Classifiers list in the attributes view: Lab 3 Process Visibility and Management Page 39

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