Welcome! We will start promptly at 12:00pm. How to Shine On Your Phone Interview

Size: px
Start display at page:

Download "Welcome! We will start promptly at 12:00pm. How to Shine On Your Phone Interview"

Transcription

1 Welcome! We will start promptly at 12:00pm How to Shine On Your Phone Interview

2 I m your speaker, Lana Johnson 19 Years with Advanced Staffing Industry Director of Marketing Connect with me on Resources Expert LinkedIn! 2

3 What you should know about our webinar You ve been muted We hope to provide value for everyone?s will be answered at the end The session is being recorded 3

4 About Advanced Resources (in case you don t know us already) 4

5 Welcome to Advanced Resources Part of the Advanced Group 4 Loca4ons 5 Speciali4es 27 Years Insight Results Excellence Advanced Resources Advanced Clinical Wunderland Group TriWorth Chicago Northbrook Downers Grove Schaumburg HR Technology Accounting/ Finance Healthcare Office Support of experience in the Chicagoland marketplace that s what we re all about 5

6 Chicagoland s Top Award-Winning Staffing Firm 6

7 Enough about Us. Let s Get Down to Business Introduction to Phone Interviews Key Steps BEFORE The Call Key Steps DURING The Call Key Steps AFTER The Call 7

8 The Phone Interview The Basics 8

9 Phone Interview Basics Employers conduct phone interviews to narrow their search There could be a fundamental mismatch between the company s need and the job seeker s need. You can figure this out quickly on the phone and save everyone s time Your goal is to convince the interviewer that you are worth pursuing further which can be difficult when all you have to rely on is your own voice no body language, no visual cues There are two basic types of phone screens: scheduled and unscheduled 9

10 Scheduled vs. Unscheduled Phone Interviews When you re in a job search, you never know who will call and when it will happen. Always answer your phone professionally and have a professional greeting on your voice mail Most phone interviews are scheduled ahead of time An unscheduled phone interview never works in your favor. If you re caught by surprise, schedule another time to talk Is g? If you get an unscheduled call and you re not ready: Great to hear from you! I m not at my desk right now and I want to give this call the attention it deserves. When can I call you back? 10

11 4 Keys: BEFORE the Phone Interview Prepare Your Environment Prepare Yourself Prepare Your Answers Prepare Your Questions 11

12 Set the Stage for Success Prepare Your Environment q Eliminate distracting background noises (TV, pets, kids, etc.) q Turn off notifications on your computer (visual or sound) q Turn off message notifications on your cell phone (sounds or vibrations) q If using your cell phone at your home, turn off the ringer on your home phone q If using your home phone, turn off your cell phone q Make sure you re in an area with good reception q Make sure your phone is fully charged q If using a Blue Tooth (or other headset) make sure it s charged and ready to go q Make sure you re somewhere where you can talk for minutes without incident q Don t drive during a phone interview 12

13 Set the Stage for Success Prepare Your Environment Your Desk q Set aside a space for your conversation q Pen, paper for taking notes q Your resume/linkedin profile q Your research q Take advantage of the fact that you can t be seen - your cheat sheet(s) q How you would answer questions they might ask q Questions you want to ask q A brief bio on yourself q Why you are the best for for the role q Glass of water (should your mouth go dry or you get a frog in your throat) 13

14 What If You re Currently Working and You Need To Do a Phone Interview? Most interviewers will understand that you have a job and as such you have limited options for when and where you can chat If it s not too obvious, take the call in an office with the door closed or in a empty conference room it can feel a little awkward you risk work-related interruptions If you drive to work, take the call in your car (while parked, not while driving) Try to go to a coffee shop or nearby park/quiet outdoor area If you go somewhere like a coffee shop and you know there will be background noise, just frame the conversation, something like this: I stepped out of work to take this call. I m in a coffee shop and I hope there won t be much background noise, but you might hear some, I hope that s ok. 14

15 Prepare Yourself Take a deep breath & calm your nerves Dress for the Part Be well rested Be ready 10 minutes early Use the restroom Eat something 15

16 Prepare Yourself 16

17 Prepare your ANSWERS Craft some killer answers to the most commonly asked questions Why do you want this role? Tell me about yourself. What are your strengths? What are you looking for in your next job/company? What do you know about this position/our organization? What makes you a fit for our company/this position? What salary are you looking for? Why did you leave x-y-z role? Why are you considering leaving your current employer? What questions do you have for me? 17

18 Prepare your RESEARCH Do Your Homework Research the Company Primary mission or purpose of the company or organization Principal services or products Latest annual sales or revenue information Major competitors Organizational culture (management style, work environment, structure) Trends in the industry or field and the hot issues Research the Position Major position responsibilities Qualifications and required skills Required training and education Typical earnings, advancement, career path, and employment outlook Opportunities for continuing education and training Research Your Interviewer Google them Use LinkedIn Also use Facebook and Twitter Make note of anything that could be useful during your interview Look for ways to make personal connections to help you stand out Look for awards, accomplishments that you can congratulate them on 18

19 Prepare your ANSWERS Some pointers Tell me about yourself Don t give a chronological history. Start with the present and the direct experience you have that makes you a fit Keep your answer short and informative What are your strengths/weaknesses? They want to know your own ability to assess your experience, work style, and mistakes They also want to see how you think on your feet A great technique is to tell stories about how your skills helped you excel Engage them, but keep the answer brief Why do you want this job? They want to know what you know about the job. They want to see if you ve done your homework. Have you gone above and beyond to study the job & the organization? 19

20 Prepare your ANSWERS Here s a big one What salary are you looking for? Interviewers just want to know if you re asking for more than the position is paying. Never fully answer this question. I don t have enough information yet to make a firm determination but your salary requirements fall within my range. For more samples questions and answers, see our past webinar Ace the Interview, Land the Job on our website at https://www.advancedresources.com/job-seeker-webinars/ 20

21 Prepare your QUESTIONS Be ready to ask several questions What would I be doing on the job? Who supervises this position? At what stage in the process are you? What are the top three things you re seeking in the ideal candidate? Why is the position open? Tell me about the rest of the team. What is the culture like in your company? How long have you been with the company and what do you like about working there? What is the vision/future for the company? What are the next steps in the process? 21

22 Prepare your QUESTIONS Skip these questions Will I have to work overtime? Are the working hours flexible? Can I work from home? Does this job require that I pass a drug screen? How much does this position pay? What type of health insurance does the company offer? Is there public transportation in the company s area? 22

23 DURING the Phone Interview 23

24 Ready to Make a Great Impression? Be ready 10 minutes before the call SMILE! You will sound more upbeat and engaged. Your smile will be heard by the interviewer Take notes. There s no way you will remember everything from your conversation Be cognizant if you have a tendency to say umm or uh a lot (same thing with like ) The tone of your voice reflects your personality. Avoid sounding shy, hesitant, scared, unsure, or arrogant Don t use your speaker phone. It can make your voice harder to hear and it s more impersonal LISTEN. You don t have the advantage of reading body language so you need to listen very carefully Speak CLEARLY. No mumbling annunciate! Show enthusiasm! Express genuine interest and excitement. Get a real sense for the job to see if it s a good fit for you 24

25 How to Wrap It Up Next Steps? Don t hang up until you have confirmed what the next steps are and you have obtained the interviewer s contact information End on a Positive Note Thank the interviewer for the Sell Yourself conversation. Tell Reinforce your them that you are confidence about very interested your ability to do a great job. Show how you can add value to their organization. Let your enthusiasm shine through 25

26 Thank you for your time today. I m very interested in this position and I m confident that I can add value to your organization. One last question for you: can you tell me what the next steps are in the process? <pause> Great. I would love the opportunity to meet the hiring team face-to-face to further explore a potential fit. I enjoyed our conversation today and I appreciate your consideration! Look forward to hearing from you by next week. Please let me know if there s anything you need from me in the meantime. 26

27 AFTER the Phone Interview 27

28 What To Do After You Hang Up Say Thank You Send a thank you within 24 hours (or how about IMMEDIATELY?). Reiterate your fit for the role and your enthusiasm Send Something Extra In addition to the thank you , attach a sample of your work: a blog you ve written, presentation, etc. Give the interviewer a tangible sample Connect on LinkedIn Show that you re socially savvy and make a new connection. Build your network! Be Patient and Realistic Follow up after a week if you haven t heard anything. Remember that you might be up against a lot of competition. The right job will come along. Be patient and hang in there 28

29 29

30 30

31 31

32 Let s answer some of your questions 32

33 33

34 Our Next Job Seeker Webinar Thursday, December 3 Thank You! Tackling the Tough Interview Questions Visit https://www.advancedresources.com/events/ to register for this webinar! An exclusive Job Seeker Webinar 34

HOW TO ACE THE INTERVIEW

HOW TO ACE THE INTERVIEW HOW TO ACE THE INTERVIEW Interviews help employers learn more about candidates academic background, skills and work experience. The interview process is a two-way street in which the employer and candidate

More information

TIPS TO HELP YOU PREPARE FOR A SUCCESSFUL INTERVIEW

TIPS TO HELP YOU PREPARE FOR A SUCCESSFUL INTERVIEW TIPS TO HELP YOU PREPARE FOR A SUCCESSFUL INTERVIEW Preparing for the Interview RESEARCH Don t forget to research the organization/company before the interview. Learn what you can about the workplace prior

More information

Advantages of the Phone Interview. Types of Telephone Interviews. What to Expect

Advantages of the Phone Interview. Types of Telephone Interviews. What to Expect The Telephone Interview Telephone interviews are used by companies to screen candidates and narrow the pool of applicants who will be invited for in-person interviews. They minimize expenses associated

More information

How to Sell Yourself in a Job Interview

How to Sell Yourself in a Job Interview TOOLS Interview Tips Helpful Interview Hints How to prepare for the first important meeting What to expect Be prepared The Interview Interview Techniques Most frequently asked questions Facing the Interviewer

More information

Interviewing. Structure/Format of an Interview The typical structure of an interview is as follows:

Interviewing. Structure/Format of an Interview The typical structure of an interview is as follows: Interviewing After you send your cover letter and resume to a number of companies, hopefully some of these companies will invite you to interview with them. Before the interview, it is important to prepare

More information

NETWORKING: WHY, HOW, WHO, and WHEN

NETWORKING: WHY, HOW, WHO, and WHEN NETWORKING: WHY, HOW, WHO, and WHEN Professional Development Workshop Series Career Development and Internships Office (CDIO) careers@northpark.edu x5575 1 Up to 80% of jobs these days are found through

More information

NEGOTIATING STRATEGIES

NEGOTIATING STRATEGIES NEGOTIATING STRATEGIES Career Services GSU 309 768-4287 www.hartford.edu/career An aspect of the job search process that people tend to have the most questions about is negotiating; how does one go about

More information

Interviewing Strategies & Tips. Career Center For Vocation & Development

Interviewing Strategies & Tips. Career Center For Vocation & Development Interviewing Strategies & Tips Career Center For Vocation & Development Before the Interview A job interview is an opportunity to showcase your strengths, experience, and interest in the position for which

More information

A Guide To Networking Meetings

A Guide To Networking Meetings You have identified the names of people you would like to contact, carefully composed a letter, and followed up with a phone call scheduling a time for your meeting. After that preparation, the meeting

More information

INTERVIEW QUESTIONS & TECHNIQUES Collected by MBA Dept

INTERVIEW QUESTIONS & TECHNIQUES Collected by MBA Dept INTERVIEW QUESTIONS & TECHNIQUES Collected by MBA Dept General Advice Before you go for your interview you need to find out everything you can about the company. Reread your application/cv/covering letter,

More information

Career Guide Thank You Notes

Career Guide Thank You Notes Career Guide Thank You Notes Make a lasting impression http://heller.brandeis.edu/careers/ Thank You Notes Why send a Thank You note? Thank you notes are an integral part of your career strategy and should

More information

THE SUCCESSFUL JOB SEARCH

THE SUCCESSFUL JOB SEARCH THE SUCCESSFUL JOB SEARCH N U R F C O L D C A L L O X I N T E R N A Y L I I S F E P N W B R T I N T I N T E R V I E W K K A I Z W V E C L E P S E C N J O B S E A R C H D I M D R G U L M F J B I L U E K

More information

NETWORKING HOW TO STAND OUT. The Center for Student Professional Development

NETWORKING HOW TO STAND OUT. The Center for Student Professional Development NETWORKING HOW TO STAND OUT The Center for Student Professional Development DRESS THE PART Wear either business casual or business professional clothing. YOUR 30 SECOND SPOT A way to introduce yourself

More information

50 Tough Interview Questions

50 Tough Interview Questions You and Your Accomplishments 1. Tell me a little about yourself. 50 Tough Interview Questions Because this is often the opening question, be careful that you don t run off at the mouth. Keep your answer

More information

Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with

Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with confidence. At That s Good HR, we take our responsibility

More information

The goal you want to accomplish during a telephone interview is to receive an invitation for an on-site interview.

The goal you want to accomplish during a telephone interview is to receive an invitation for an on-site interview. Telephone Interviewing Tips The goal you want to accomplish during a telephone interview is to receive an invitation for an on-site interview. Conduct your telephone interview in an area where you can

More information

There are some easy steps that you can take that will increase your chances of success at interviews.

There are some easy steps that you can take that will increase your chances of success at interviews. Interview Skills There are some easy steps that you can take that will increase your chances of success at interviews. First, remember that job interviews should be a process of two-way communication.

More information

Cover Letter Workshop. Career Development Centre 2012-2013

Cover Letter Workshop. Career Development Centre 2012-2013 Cover Letter Workshop Career Development Centre 2012-2013 Learning Objectives To understand the purpose of a cover letter To understand what makes a cover letter effective Become aware of the cover letter

More information

REPUTATION MANAGEMENT SURVIVAL GUIDE. A BEGINNER S GUIDE for managing your online reputation to promote your local business.

REPUTATION MANAGEMENT SURVIVAL GUIDE. A BEGINNER S GUIDE for managing your online reputation to promote your local business. REPUTATION MANAGEMENT SURVIVAL GUIDE A BEGINNER S GUIDE for managing your online reputation to promote your local business. About Main Street Hub: Main Street Hub is the voice for more local businesses

More information

Sales Presentations. 1. Before you start

Sales Presentations. 1. Before you start Sales Presentations A presentation is an ideal opportunity to make a sale. You have a captive audience and far more flexibility than in a simple sales letter or phone call. Although many people do not

More information

Nursing Interview Success Packet

Nursing Interview Success Packet LINFIELD COLLEGE Nursing Interview Success Packet Compliments of Linfield College - Portland Campus Office of Student Services Cat Careers What Will You Become? http://www.linfield.edu/portland/student-life/cat-careers.php

More information

THE 4-H INTERVIEW. Preparing Yourself

THE 4-H INTERVIEW. Preparing Yourself THE 4-H INTERVIEW The 4-H program provides a number of opportunities for members to participate in individual interviews for county, district and state awards. The following information provides some suggestions

More information

THE 10 MOST POWERFUL CHANGES THAT WILL INCREASE SALES IN YOUR COMPANY IMMEDIATELY!

THE 10 MOST POWERFUL CHANGES THAT WILL INCREASE SALES IN YOUR COMPANY IMMEDIATELY! THE 10 MOST POWERFUL CHANGES THAT WILL INCREASE SALES IN YOUR COMPANY IMMEDIATELY! LEADS X CONVERSIONS = SALES Most companies put all their efforts into generating more leads to generate more sales. In

More information

Responding to Behavioral-based interview questions. How to interview well when they are asking Behavioral-based interview questions

Responding to Behavioral-based interview questions. How to interview well when they are asking Behavioral-based interview questions Responding to Behavioral-based interview questions How to interview well when they are asking Behavioral-based interview questions Theory: Past performance is the best predictor of future performance Employer

More information

Faculty of Science and Engineering Placements. Stand out from the competition! Be prepared for your Interviews

Faculty of Science and Engineering Placements. Stand out from the competition! Be prepared for your Interviews Faculty of Science and Engineering Placements Stand out from the competition! Be prepared for your Interviews Interviews Getting an invitation to attend for an interview means you has passed the first

More information

WCTC Career Connections

WCTC Career Connections WCTC Career Connections TOPICS Structure of the Interview Secure the Interview Behavioral Questions Other Types of Interview Questions Challenging Questions Tell Me About Yourself Asking Questions Close

More information

Advanced Interviewing. Beyond the Basics!

Advanced Interviewing. Beyond the Basics! Advanced Interviewing Beyond the Basics! 3 Main Reasons Why An Interview Goes Wrong You can t articulate yourself ad communicate why you are the perfect person for the job Your unprepared so you can t

More information

An interview is a way for the employer to get to know you. There are 4 ways to have an effective interview:

An interview is a way for the employer to get to know you. There are 4 ways to have an effective interview: An interview is a way for the employer to get to know you. There are 4 ways to have an effective interview: 1. PREPARE- Find out as much as you can before the interview 2. SHARE- Communicate your message

More information

Online Courses: During the Course

Online Courses: During the Course Online Courses: During the Course Keep up Keeping up is essential to your success in an online course. Without weekly lectures, online courses can easily be put on the back burner. It is critical to stay

More information

Importance of research

Importance of research Careers Centre Telephone Interviews Telephone interviews are becoming more common as companies often prefer to use them as a screening process before they invite candidates to a face to face interview.

More information

Marketing 101 for Aspiring Yoga Teachers

Marketing 101 for Aspiring Yoga Teachers Marketing 101 for Aspiring Yoga Teachers Catherine Wagner May 2013 How many classes do I need to teach to make a living? Can I make a living teaching yoga? Which studios should I work for? You are passionate

More information

BASIC INTERVIEWING PREPARATION

BASIC INTERVIEWING PREPARATION BASIC INTERVIEWING PREPARATION Office of Career & Professional Development 2014, UC Hastings College of the Law Prepare for job interviews as carefully as you would prepare your oral argument for Moot

More information

THE STAY INTERVIEW KICK START GUIDE. 5 Simple Steps to Dramatically Improve Engagement & Retention

THE STAY INTERVIEW KICK START GUIDE. 5 Simple Steps to Dramatically Improve Engagement & Retention THE STAY INTERVIEW KICK START GUIDE 5 Simple Steps to Dramatically Improve Engagement & Retention You ve heard about them. You ve read about them. Maybe you have even tried doing them. But now, you are

More information

FIELD GUIDE TO LEAN EXPERIMENTS

FIELD GUIDE TO LEAN EXPERIMENTS FIELD GUIDE TO LEAN EXPERIMENTS LEAN ENTERPRISE ACCELERATOR PROGRAM HOW TO USE THIS GUIDE This guide is designed to be used in conjunction with the Experiment Map posters. If you have not done so already,

More information

Education Interviewing Guide

Education Interviewing Guide Education Interviewing Guide STEP 1: RESEARCH How well you have researched the organization/district demonstrates your interest and enthusiasm and is a critical factor in the interview process. What to

More information

What do I need to do before an interview?

What do I need to do before an interview? Interview tips: How to prepare for an interview Essential advice on getting ready for a job interview, polishing your technique and calming your interview nerves... What do I need to do before an interview?

More information

Student s Guide To Interviewing..

Student s Guide To Interviewing.. Student s Guide To Interviewing.. Provided by: Linda Thurman, Faculty Associate for The Office of Student Professional Development and Success, The W S Lee College of Engineering. lthurman@uncc.edu 704-687-4415

More information

Effective Listening Skills

Effective Listening Skills Effective Listening Skills Overview: This class will teach awareness and knowledge of good listening skills Key Goal: To listen to people and show respect to the speaker. List the benefits of good listening

More information

Interview Guide Table of Contents

Interview Guide Table of Contents Interview Guide Everything you need to know about interviewing from how to answer behavioral-based questions, to tips for phone and Skype interviews, to questions that you can ask the employer! Interview

More information

COVER LETTERS & PROFESSIONAL BUSINESS CORRESPONDENCE

COVER LETTERS & PROFESSIONAL BUSINESS CORRESPONDENCE COVER LETTERS & PROFESSIONAL BUSINESS CORRESPONDENCE Your Call To Action Write It Right! Now that you have mastered the art of the resume, it s time to tackle your cover letter. Cover letters are intended

More information

INTERVIEWING SUCCESSFUL INTERVIEWING: THE BASICS

INTERVIEWING SUCCESSFUL INTERVIEWING: THE BASICS INTERVIEWING What is an interview? An interview is a structured conversation between you and an employer where you ask each other questions to determine if you would be a good fit for the job. What do

More information

Develop your Job Interview Skills

Develop your Job Interview Skills Develop your Job Interview Skills Inside You Will Find: Tips for preparing for a job interview How to answer behavioural interview questions Sample interview questions Tips and hints for job interview

More information

TO WRITING AND GIVING A GREAT SPEECH. A Reference Guide for Teachers by Elaine C. Shook Leon County 4-H

TO WRITING AND GIVING A GREAT SPEECH. A Reference Guide for Teachers by Elaine C. Shook Leon County 4-H EIGHTSTEPS TO WRITING AND GIVING A GREAT SPEECH A Reference Guide for Teachers by Elaine C. Shook Leon County 4-H Introduction Good oral communication skills are important in our day to day activities.

More information

Top 40 Career Change Tips. Copyright 2013 Position Ignition Top 40 Career Change Tips www.positionignition.com www.careerignitionclub.

Top 40 Career Change Tips. Copyright 2013 Position Ignition Top 40 Career Change Tips www.positionignition.com www.careerignitionclub. Top 40 Career Change Tips 1 Hello! Career changes can be overwhelming, challenging, exciting, scary, fun or frustrating-many of us have found them to be all of the above! You could be changing careers

More information

JOB SEEKER S GUIDE TO CREATING A 30-60-90-DAY PLAN

JOB SEEKER S GUIDE TO CREATING A 30-60-90-DAY PLAN JOB SEEKER S GUIDE TO CREATING A 30-60-90-DAY PLAN The first 90 days in a new job typically set the tone for your employment. Three months is the standard grace period for new employees, and how you handle

More information

Scripts. WARM MARKET (someone you know of ) CALL BACK SCRIPT (POSTCARDS, ProSTEP, COLD CALLS) SCHEDULE THE LIVE PRESENTATION CALL

Scripts. WARM MARKET (someone you know of ) CALL BACK SCRIPT (POSTCARDS, ProSTEP, COLD CALLS) SCHEDULE THE LIVE PRESENTATION CALL Scripts WARM MARKET (someone you know of ) Hi ( ) listen, a group of professionals recently showed me how to cut my taxes by 50%, are you open to that? (If yes schedule the Live Presentation Call.) CALL

More information

HOW TO PREPARE FOR YOUR PARENT INTERVIEW By The Testing Mom

HOW TO PREPARE FOR YOUR PARENT INTERVIEW By The Testing Mom HOW TO PREPARE FOR YOUR PARENT INTERVIEW By The Testing Mom If you are applying to a private kindergarten, the parent interview is just one of the hoops you ll be jumping through. Many gifted programs,

More information

Using Social Media as a Recruiting Tool. Sasha Louati Adecco Staffing

Using Social Media as a Recruiting Tool. Sasha Louati Adecco Staffing Using Social Media as a Recruiting Tool Sasha Louati Adecco Staffing Webinar Overview Current employment landscape Recruiting challenges in 2015 What does this shift mean for companies? Importance of employer

More information

THE BEHAVIORAL-BASED INTERVIEW

THE BEHAVIORAL-BASED INTERVIEW THE BEHAVIORAL-BASED INTERVIEW When interviewing candidates for a position at your facility, it is important to remember that it is important to ask questions beyond what can be found on a Curriculum Vitae.

More information

Clients 201. Estimating Time and Writing proposals

Clients 201. Estimating Time and Writing proposals 1. Welcome to Clients 201: Estimating Time and Writing Proposals! Introduction: Larger projects and business clients often require time estimates and proposals. In this course, we offer guidelines to accurately

More information

Telephone Tips and Techniques

Telephone Tips and Techniques Telephone Tips and Techniques to help you conduct an efficient, productive job search. CONTENTS General tips for using your phone page 3 Responding to a newspaper ad page 4 Building a job search network

More information

Effective Interviewing

Effective Interviewing Career Development Guides Effective Interviewing Job interviews are an opportunity to showcase your skills and learn more about a specific position and organization. Employers use the interview to determine

More information

Job Interview Tips and Strategies

Job Interview Tips and Strategies Job Interview Tips and Strategies Once you have landed the interview you have a fresh opportunity to impress an employer beyond your written materials. This section will outline the different types of

More information

20 Customer Service Best Practices SELL. SERVICE. MARKET. SUCCEED.

20 Customer Service Best Practices SELL. SERVICE. MARKET. SUCCEED. 20 Customer Service Best Practices SELL. SERVICE. MARKET. SUCCEED. We are firm believers in putting the customer back in customer service. It can be easy for customer service departments to continue doing

More information

Top 4 Ways Social Media is Helping to Reshape Marketing

Top 4 Ways Social Media is Helping to Reshape Marketing Top 4 Ways Social Media is Helping to Reshape Marketing How implementing social media into your business strategy can position your brand for the better Inside, you ll find information on: The ever-changing

More information

A Guide to Social Media Marketing for Contractors

A Guide to Social Media Marketing for Contractors A Guide to Social Media Marketing for Contractors Belynda Holt Pinto, Director of Operations Mike Holt Enterprises The way companies market their services is in transition, and keeping up with those changes

More information

Buyer Lead Conversion Plan

Buyer Lead Conversion Plan Buyer Lead Conversion Plan Respond effectively to your new buyer leads whether they are from Trulia, or other internet sources. This plan is based on best practices, tips and email scripts shared by top

More information

How to find your next job using Social Media?

How to find your next job using Social Media? How to find your next job using Social Media? Practical applications By John Roland, MDiv Director of Alumni Services & Student Success Twitter: @luther_rice or Email: jroland@lru.edu A survey by Jobvite

More information

COMPLETING AN APPRENTICESHIP APPLICATION FORM - TOP TIPS!

COMPLETING AN APPRENTICESHIP APPLICATION FORM - TOP TIPS! COMPLETING AN APPRENTICESHIP APPLICATION FORM - TOP TIPS! GENERAL Make sure you feel ready to commit to an apprenticeship and meet the expectations of an employer before you apply. Make sure you have enough

More information

NETWORKING GUIDE CONTRIBUTOR: CAREERS SERVICE, ANNA PERSSON

NETWORKING GUIDE CONTRIBUTOR: CAREERS SERVICE, ANNA PERSSON NETWORKING GUIDE CONTRIBUTOR: CAREERS SERVICE, ANNA PERSSON NETWORK YOUR WAY TO A JOB Networking is an important part of any job search. It s the process of establishing contacts for the purpose of gathering

More information

Job Interview Tips Do's

Job Interview Tips Do's Job Interview Tips Do's Some job interview tips are given below; please go through it, it will help you a lot. 1. Preparation and confidence Preparation and confidence are very important tips. Good preparation

More information

Creating PowerPoint Presentations with Audio Narration. Tips & Techniques for Designing Online Lectures Using PowerPoint

Creating PowerPoint Presentations with Audio Narration. Tips & Techniques for Designing Online Lectures Using PowerPoint Creating PowerPoint Presentations with Audio Tips & Techniques for Designing Online Lectures Using PowerPoint Provided by: Johns Hopkins University - Engineering for Professionals Center for Learning Design

More information

Member Marketplace for Small Business A GUIDE TO GETTING STARTED

Member Marketplace for Small Business A GUIDE TO GETTING STARTED Member Marketplace for Small Business A GUIDE TO GETTING STARTED A Member Marketplace Success Story I was excited to see the Chamber roll out Member Marketplace, and I immediately took advantage of the

More information

36 TOUGH INTERVIEW QUESTIONS And ways to structure the responses

36 TOUGH INTERVIEW QUESTIONS And ways to structure the responses 1 36 TOUGH INTERVIEW QUESTIONS And ways to structure the responses (Management specific questions start with question 30) 1. Tell me about yourself Frame it: Describe how you are today vs. a long story

More information

The Interviewing Process: How to Be Prepared

The Interviewing Process: How to Be Prepared The Interviewing Process: How to Be Prepared Presented by: Cindy Chernow, Chernow Consulting www.chernowconsulting.com 1 Interviewing Techniques Preparation for the Interview: Do some self-evaluation:

More information

EFFECTIVE INTERVIEWING

EFFECTIVE INTERVIEWING Process EFFECTIVE INTERVIEWING The interview is an expected part of the selection process for employment, internships, and many graduate and professional programs. It explores a candidate s interests and

More information

Thinking about College? A Student Preparation Toolkit

Thinking about College? A Student Preparation Toolkit Thinking about College? A Student Preparation Toolkit Think Differently About College Seeking Success If you are like the millions of other people who are thinking about entering college you are probably

More information

STRATEGIC APPROACH TO INTERVIEWING BEST PRACTICES FOR THE MBA MARKET

STRATEGIC APPROACH TO INTERVIEWING BEST PRACTICES FOR THE MBA MARKET STRATEGIC APPROACH TO INTERVIEWING BEST PRACTICES FOR THE MBA MARKET TOP 10 INTERVIEW COMPETENCY CHECKLIST COMPETENCY Craft a targeted positioning statement that highlights your experience, expertise,

More information

Step 1 Self-assessment (Who am I? What do I have to offer?)

Step 1 Self-assessment (Who am I? What do I have to offer?) Your Job Search Your job search is a process which begins during your studies, when you start thinking about life after you ve completed your studies. It is an ongoing process, from your first job you

More information

GET STARTED WITH LINKEDIN. A Guide by ConsultingFact.com. An Insider s Guide

GET STARTED WITH LINKEDIN. A Guide by ConsultingFact.com. An Insider s Guide GET STARTED WITH LINKEDIN A Guide by ConsultingFact.com An Insider s Guide Why Is LinkedIn Popular? With the advent of technology and social media, LinkedIn has become one outstanding tool for finding

More information

Prepare, Prepare, Prepare for that Interview!

Prepare, Prepare, Prepare for that Interview! Prepare, Prepare, Prepare for that Interview! This handout will provide you with information to prepare for your interview. It contains some of the following:! rules about the interview, how it will flow

More information

Managing Your Career Tips and Tools for Self-Reflection

Managing Your Career Tips and Tools for Self-Reflection Managing Your Career Tips and Tools for Self-Reflection Your career may well be the primary vehicle for satisfying many of your personal needs, i.e. your need to feel a sense of belonging, to feel appreciated

More information

Resume Writing Samples

Resume Writing Samples Dear Job Applicant, I m sorry you re looking for a job. I ve done it myself, and it s not much fun. For what it s worth, I did so when the world seemed much less competitive, when the competition had fewer

More information

How to WOW! Your Guests

How to WOW! Your Guests Tools Technology Skills How to WOW! Your Guests Training Workbook Copyright 2005 Choice Hotels International WOW! Page 3 4 WOW! Page WOW! Page 5 What is WOW! Service? What is WOW!? and service! WOW! separates

More information

Job interview. The. a concise guide to preparing for the Employment Interview Process

Job interview. The. a concise guide to preparing for the Employment Interview Process The Job interview a concise guide to preparing for the Employment Interview Process developed by the Career Services and Transfer Services offices of Mercer County Community College www.mccc.edu Table

More information

SALES EMAIL TEMPLATES. for prospecting, scheduling meetings, following up, networking, and asking for referrals.

SALES EMAIL TEMPLATES. for prospecting, scheduling meetings, following up, networking, and asking for referrals. 36 SALES EMAIL TEMPLATES for prospecting, scheduling meetings, following up, networking, and asking for referrals. INTRODUCTION: A LOST OPPORTUNITY Here was the scenario: We make a valuable connection

More information

JOB INTERVIEWS. JULY 2014 Page 1

JOB INTERVIEWS. JULY 2014 Page 1 JOB INTERVIEWS JULY 2014 Page 1 PREPARATION FOR JOB INTERVIEW Once the interview has been arranged, you should know: The date and time and where the interview will take place, how you will get there and

More information

CHAPTER 9. TELEPHONE ETIQUETTE

CHAPTER 9. TELEPHONE ETIQUETTE CHAPTER 9. TELEPHONE ETIQUETTE Placing a Telephone Call. Unless you are making calls to good friends who automatically recognize your voice, ask, Is Pat there? and immediately identify yourself: This is

More information

Communication skills at work an introduction

Communication skills at work an introduction 1 Communication skills at work an introduction this chapter covers... This chapter is an introduction to the Applied business communications and personal skills Unit it explains how all the parts of the

More information

Why Your Job Search Isn t Working

Why Your Job Search Isn t Working Why Your Job Search Isn t Working 6 mistakes you re probably making and how to fix them I t s easy to think that your lack of success in finding a new job has nothing to do with you. After all, this is

More information

Interview Skills Guide

Interview Skills Guide Interview Skills Guide The main purpose of an interview is to sell yourself to a company/organization and convince them that they should hire you. As a candidate you are a salesperson, selling the most

More information

Acing the Interview. How to Ask and Answer the Questions That Will Get You the Job! Overall Applicability Innovation Style

Acing the Interview. How to Ask and Answer the Questions That Will Get You the Job! Overall Applicability Innovation Style Acing the Interview How to Ask and Answer the Questions That Will Get You the Job! by Tony Beshara Amacom 2008 288 pages Focus Leadership & Management Strategy Sales & Marketing Finance Human Resources

More information

How to Start a Film Commission

How to Start a Film Commission How to Start a Film Commission Starting a film commission is not really any different than starting any new business. You will need to so some research, develop a plan of action, and find people who are

More information

PERSONAL BRANDING CHECKLIST

PERSONAL BRANDING CHECKLIST PERSONAL BRANDING CHECKLIST YOUR PERSONAL BRANDING CHECKLIST PAGE 2 INTRODUCTION Jobs come and go, but your personal brand remains with you throughout your entire career. It s up to you to carefully define

More information

Picture yourself in a meeting. Suppose there are a dozen people

Picture yourself in a meeting. Suppose there are a dozen people 1 WHAT IS ACCOUNTABILITY, REALLY? Hypocrisy exists in the space between language and action. Picture yourself in a meeting. Suppose there are a dozen people seated around a table and someone says, I m

More information

build your digital portfolio

build your digital portfolio BRAND ou SERIES BRAND SERIES build your digital portfolio It s a new appendix to your resume The competitive nature of the employment market means individuals need to find ways to stand out and sell themselves.

More information

Before writing your press release sit down and think about what you want to say and who you want to say it to.

Before writing your press release sit down and think about what you want to say and who you want to say it to. TEACHER'S NOTES ACT NOW CONTENTS KS3/KS4 Press release guide How to be a good interviewee Photo call PRESS RELEASE GUIDE INTRODUCTION Media coverage of a citizenship event you have organised can be very

More information

Essential Interview Questions for Recruiting and Staffing Agencies Find Top Talent by Asking the Right Questions

Essential Interview Questions for Recruiting and Staffing Agencies Find Top Talent by Asking the Right Questions Essential Interview Questions for Recruiting and Staffing Agencies Find Top Talent by Asking the Right Questions A Bond Operational Excellence White Paper Essential Interview Questions for Recruiting and

More information

Work. Reading 1. C Reading part 1. babysitting badly paid earn gain experience mowing lawns / cutting grass stacking shelves

Work. Reading 1. C Reading part 1. babysitting badly paid earn gain experience mowing lawns / cutting grass stacking shelves Work Reading 1 babysitting badly paid earn gain experience mowing lawns / cutting grass stacking shelves Look at the pictures. Which of these jobs would you like / not like to do part-time? What other

More information

The College Visit and the Interview

The College Visit and the Interview Chapter 8 The College Visit and the Interview College Representatives on Your High School Campus As you are determining which colleges and universities will be included on your final college application

More information

The Student Job Hunting Handbook. Part 3. Interviewing for Students and Recent Graduates

The Student Job Hunting Handbook. Part 3. Interviewing for Students and Recent Graduates The Student Job Hunting Handbook Part 3 Interviewing for Students and Recent Graduates 1 Introduction The Student Job Hunting Handbook Part 3 Interviewing for Students and Recent Graduates If you re not

More information

Guide to Networking. Networking is not about asking for a job. However, it can result in getting hired. Do not ask

Guide to Networking. Networking is not about asking for a job. However, it can result in getting hired. Do not ask Guide to Networking What is networking? Networking is about gathering information and asking for advice. It is talking with people and creating relationships that are mutually beneficial. Networking is

More information

NURSING ADMISSIONS INTERVIEWS

NURSING ADMISSIONS INTERVIEWS Student Union Memorial Center, Suite 411 (520) 621-2588 www.career.arizona.edu NURSING ADMISSIONS INTERVIEWS How you present yourself during your nursing school admissions interview will influence your

More information

Hello, my name is Jessica and I work in Human Resources for Target Corporation.

Hello, my name is Jessica and I work in Human Resources for Target Corporation. University of St. Thomas Career Development Center Streaming Audio 4 Sections Interviewing Script Preparing for Interviews Hello, my name is Jessica and I work in Human Resources for Target Corporation.

More information

VoIP Conferencing Best Practices. Ultimate Guide for Hosting VoIP Conferences. A detailed guide on best practices for VoIP conferences:

VoIP Conferencing Best Practices. Ultimate Guide for Hosting VoIP Conferences. A detailed guide on best practices for VoIP conferences: VoIP Conferencing Best Practices Ultimate Guide for Hosting VoIP Conferences A detailed guide on best practices for VoIP conferences: 1. Setting Up Your Hardware 2. VoIP Conference Software and Its Settings

More information

An Insiders Guide To Choosing An Honest, Reliable And Competent Computer Support Company

An Insiders Guide To Choosing An Honest, Reliable And Competent Computer Support Company An Insiders Guide To Choosing An Honest, Reliable And Competent Computer Support Company How To Avoid Hiring The Wrong Support Company, And Help You Make Smart Decisions About The Technology That Runs

More information

Information Sheet: Common Interview Questions

Information Sheet: Common Interview Questions JOB SEARCH TOOL Information Sheet: Common Interview Questions The key to a successful interview is in being prepared. It means knowing as much as possible about the job and the employer. Below are a few

More information

Smart marketing for small businesses»

Smart marketing for small businesses» Smart marketing for small businesses» 2 Contents» Welcome 04 05 Small businesses: thriving in 2016 06 07 Building relationships with existing customers 08 09 Acquiring new customers 10 11 Using multichannel

More information

Average producers can easily increase their production in a larger office with more market share.

Average producers can easily increase their production in a larger office with more market share. The 10 Keys to Successfully Recruiting Experienced Agents by Judy LaDeur Understand whom you are hiring. Don t make the mistake of only wanting the best agents or those from offices above you in market

More information

The Industry s Best & Most Experienced IT Staffing Specialist Paxus PRESENTATION TO THE EMPLOYMENT PATHWAYS FORUM FOR SKILLED MIGRANTS

The Industry s Best & Most Experienced IT Staffing Specialist Paxus PRESENTATION TO THE EMPLOYMENT PATHWAYS FORUM FOR SKILLED MIGRANTS The Industry s Best & Most Experienced IT Staffing Specialist Paxus PRESENTATION TO THE EMPLOYMENT PATHWAYS FORUM FOR SKILLED MIGRANTS 1. WHO IS PAXUS? Paxus is Australia s largest provider of IT people.

More information