Welcome! We will start promptly at 12:00pm. How to Shine On Your Phone Interview

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1 Welcome! We will start promptly at 12:00pm How to Shine On Your Phone Interview

2 I m your speaker, Lana Johnson 19 Years with Advanced Staffing Industry Director of Marketing Connect with me on Resources Expert LinkedIn! 2

3 What you should know about our webinar You ve been muted We hope to provide value for everyone?s will be answered at the end The session is being recorded 3

4 About Advanced Resources (in case you don t know us already) 4

5 Welcome to Advanced Resources Part of the Advanced Group 4 Loca4ons 5 Speciali4es 27 Years Insight Results Excellence Advanced Resources Advanced Clinical Wunderland Group TriWorth Chicago Northbrook Downers Grove Schaumburg HR Technology Accounting/ Finance Healthcare Office Support of experience in the Chicagoland marketplace that s what we re all about 5

6 Chicagoland s Top Award-Winning Staffing Firm 6

7 Enough about Us. Let s Get Down to Business Introduction to Phone Interviews Key Steps BEFORE The Call Key Steps DURING The Call Key Steps AFTER The Call 7

8 The Phone Interview The Basics 8

9 Phone Interview Basics Employers conduct phone interviews to narrow their search There could be a fundamental mismatch between the company s need and the job seeker s need. You can figure this out quickly on the phone and save everyone s time Your goal is to convince the interviewer that you are worth pursuing further which can be difficult when all you have to rely on is your own voice no body language, no visual cues There are two basic types of phone screens: scheduled and unscheduled 9

10 Scheduled vs. Unscheduled Phone Interviews When you re in a job search, you never know who will call and when it will happen. Always answer your phone professionally and have a professional greeting on your voice mail Most phone interviews are scheduled ahead of time An unscheduled phone interview never works in your favor. If you re caught by surprise, schedule another time to talk Is g? If you get an unscheduled call and you re not ready: Great to hear from you! I m not at my desk right now and I want to give this call the attention it deserves. When can I call you back? 10

11 4 Keys: BEFORE the Phone Interview Prepare Your Environment Prepare Yourself Prepare Your Answers Prepare Your Questions 11

12 Set the Stage for Success Prepare Your Environment q Eliminate distracting background noises (TV, pets, kids, etc.) q Turn off notifications on your computer (visual or sound) q Turn off message notifications on your cell phone (sounds or vibrations) q If using your cell phone at your home, turn off the ringer on your home phone q If using your home phone, turn off your cell phone q Make sure you re in an area with good reception q Make sure your phone is fully charged q If using a Blue Tooth (or other headset) make sure it s charged and ready to go q Make sure you re somewhere where you can talk for minutes without incident q Don t drive during a phone interview 12

13 Set the Stage for Success Prepare Your Environment Your Desk q Set aside a space for your conversation q Pen, paper for taking notes q Your resume/linkedin profile q Your research q Take advantage of the fact that you can t be seen - your cheat sheet(s) q How you would answer questions they might ask q Questions you want to ask q A brief bio on yourself q Why you are the best for for the role q Glass of water (should your mouth go dry or you get a frog in your throat) 13

14 What If You re Currently Working and You Need To Do a Phone Interview? Most interviewers will understand that you have a job and as such you have limited options for when and where you can chat If it s not too obvious, take the call in an office with the door closed or in a empty conference room it can feel a little awkward you risk work-related interruptions If you drive to work, take the call in your car (while parked, not while driving) Try to go to a coffee shop or nearby park/quiet outdoor area If you go somewhere like a coffee shop and you know there will be background noise, just frame the conversation, something like this: I stepped out of work to take this call. I m in a coffee shop and I hope there won t be much background noise, but you might hear some, I hope that s ok. 14

15 Prepare Yourself Take a deep breath & calm your nerves Dress for the Part Be well rested Be ready 10 minutes early Use the restroom Eat something 15

16 Prepare Yourself 16

17 Prepare your ANSWERS Craft some killer answers to the most commonly asked questions Why do you want this role? Tell me about yourself. What are your strengths? What are you looking for in your next job/company? What do you know about this position/our organization? What makes you a fit for our company/this position? What salary are you looking for? Why did you leave x-y-z role? Why are you considering leaving your current employer? What questions do you have for me? 17

18 Prepare your RESEARCH Do Your Homework Research the Company Primary mission or purpose of the company or organization Principal services or products Latest annual sales or revenue information Major competitors Organizational culture (management style, work environment, structure) Trends in the industry or field and the hot issues Research the Position Major position responsibilities Qualifications and required skills Required training and education Typical earnings, advancement, career path, and employment outlook Opportunities for continuing education and training Research Your Interviewer Google them Use LinkedIn Also use Facebook and Twitter Make note of anything that could be useful during your interview Look for ways to make personal connections to help you stand out Look for awards, accomplishments that you can congratulate them on 18

19 Prepare your ANSWERS Some pointers Tell me about yourself Don t give a chronological history. Start with the present and the direct experience you have that makes you a fit Keep your answer short and informative What are your strengths/weaknesses? They want to know your own ability to assess your experience, work style, and mistakes They also want to see how you think on your feet A great technique is to tell stories about how your skills helped you excel Engage them, but keep the answer brief Why do you want this job? They want to know what you know about the job. They want to see if you ve done your homework. Have you gone above and beyond to study the job & the organization? 19

20 Prepare your ANSWERS Here s a big one What salary are you looking for? Interviewers just want to know if you re asking for more than the position is paying. Never fully answer this question. I don t have enough information yet to make a firm determination but your salary requirements fall within my range. For more samples questions and answers, see our past webinar Ace the Interview, Land the Job on our website at https://www.advancedresources.com/job-seeker-webinars/ 20

21 Prepare your QUESTIONS Be ready to ask several questions What would I be doing on the job? Who supervises this position? At what stage in the process are you? What are the top three things you re seeking in the ideal candidate? Why is the position open? Tell me about the rest of the team. What is the culture like in your company? How long have you been with the company and what do you like about working there? What is the vision/future for the company? What are the next steps in the process? 21

22 Prepare your QUESTIONS Skip these questions Will I have to work overtime? Are the working hours flexible? Can I work from home? Does this job require that I pass a drug screen? How much does this position pay? What type of health insurance does the company offer? Is there public transportation in the company s area? 22

23 DURING the Phone Interview 23

24 Ready to Make a Great Impression? Be ready 10 minutes before the call SMILE! You will sound more upbeat and engaged. Your smile will be heard by the interviewer Take notes. There s no way you will remember everything from your conversation Be cognizant if you have a tendency to say umm or uh a lot (same thing with like ) The tone of your voice reflects your personality. Avoid sounding shy, hesitant, scared, unsure, or arrogant Don t use your speaker phone. It can make your voice harder to hear and it s more impersonal LISTEN. You don t have the advantage of reading body language so you need to listen very carefully Speak CLEARLY. No mumbling annunciate! Show enthusiasm! Express genuine interest and excitement. Get a real sense for the job to see if it s a good fit for you 24

25 How to Wrap It Up Next Steps? Don t hang up until you have confirmed what the next steps are and you have obtained the interviewer s contact information End on a Positive Note Thank the interviewer for the Sell Yourself conversation. Tell Reinforce your them that you are confidence about very interested your ability to do a great job. Show how you can add value to their organization. Let your enthusiasm shine through 25

26 Thank you for your time today. I m very interested in this position and I m confident that I can add value to your organization. One last question for you: can you tell me what the next steps are in the process? <pause> Great. I would love the opportunity to meet the hiring team face-to-face to further explore a potential fit. I enjoyed our conversation today and I appreciate your consideration! Look forward to hearing from you by next week. Please let me know if there s anything you need from me in the meantime. 26

27 AFTER the Phone Interview 27

28 What To Do After You Hang Up Say Thank You Send a thank you within 24 hours (or how about IMMEDIATELY?). Reiterate your fit for the role and your enthusiasm Send Something Extra In addition to the thank you , attach a sample of your work: a blog you ve written, presentation, etc. Give the interviewer a tangible sample Connect on LinkedIn Show that you re socially savvy and make a new connection. Build your network! Be Patient and Realistic Follow up after a week if you haven t heard anything. Remember that you might be up against a lot of competition. The right job will come along. Be patient and hang in there 28

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32 Let s answer some of your questions 32

33 33

34 Our Next Job Seeker Webinar Thursday, December 3 Thank You! Tackling the Tough Interview Questions Visit https://www.advancedresources.com/events/ to register for this webinar! An exclusive Job Seeker Webinar 34

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