NORTH STATE TELEPHONE Section 12 COMPANY Original Sheet 1 High Point, North Carolina Effective: December 31, 2008 GENERAL EXCHANGE PRICE LIST

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1 COMPANY Original Sheet 1 CONTENTS 12.1 DIRECT-INWARD-DIALING (DID) SERVICE GENERAL RATES AND CHARGES LONG DISTANCE TRUNK SERVICE (TOLL TERMINALS) GENERAL RATES AUTOMATIC CALL DISTRIBUTION (ACD) SERVICE GENERAL ACD SERVICE FEATURES RATES AND CHARGES MERIDIAN DIGITAL CENTREX SERVICE GENERAL BASIC FEATURE PACKAGE ENHANCED FEATURE PACKAGE ADDITIONAL FEATURES STAR*PLUS FEATURE PACKAGE RESERVED FOR FUTURE FILING RESERVED FOR FUTURE FILING RATES AND CHARGES TERM PAYMENT PLAN DATAPATH SERVICE GENERAL REGULATIONS RATES TERM PAYMENT PLAN ADVANTAGE COMMUNICATION SERVICE (ACS) 26 (OBSOLETED, SEE SECTION 112) Sheet

2 COMPANY Original Sheet DIRECT-INWARD DIALING (DID) SERVICE GENERAL A. DID service permits calls incoming to a PBX system, Telephone Answering Service, or other Customer Premises Equipment requiring outpulsing-of-digits from the network to reach a specific station line without the assistance of an attendant. DID service is provided subject to the availability of facilities and telephone numbers and other conditions as specified in Section 15 of this Price list. B. The rates specified herein are in addition to the rates shown elsewhere in the Price list for the services with which this offering is associated (e.g. central office PBX trunks, access lines, etc.). C. Subscribers to DID service will be required to maintain an adequate number of DID trunks as determined by the Company in order to provide quality grade of service and prevent Network degradation. D. The service must be provided on all lines in a trunk group arranged for inward service. Where DID is required on more than one group of trunks or central office lines, each such group shall be considered as a separate DID service. E. The assignment of telephone numbers and the sequence of the numbers assigned to a DID service is made at the discretion of the Company. Where the equipment configuration requires the assignment of blocks of telephone numbers or where the customer requests additional blocks of telephone numbers held in reserve for future use, rates and charges as shown in this section under paragraphs A. are applicable for each unused block of telephone numbers. The Company does not guarantee to provide DID numbers arranged in a consecutive manner. F. The rates herein contemplate the use of standard equipment and service arrangements. When equipment or service of a special type arrangement is requested and provided, rates and charges are based on costs involved to meet the individual requirements of each case. G. Operational characteristics of interface signals between the Company-provided facilities and the customerprovided switching equipment must conform to the rules and regulations the Company considers necessary to maintain proper standards of service as specified in other sections of this Price list. H. The Company shall not be responsible to the customer or authorized user or joint user if changes in protection criteria or in any of the facilities, operations, or procedures of the Company render any of the facilities provided by a customer, authorized user, or joint user obsolete or require modification or alteration of such equipment or system or otherwise effect its use or performance. I. Directory listings will be provided in accordance with the regulations of Section 6 of this Price list for PBX trunks. DID numbers furnished herein are not entitled to directory listings without charge. J. All switching systems provided this service must be arranged to provide for the intercepting of reserved, idle and/or unassigned station numbers. 1. Calls to vacant, non-working and reserved numbers will be routed to the Customer Premises Equipment for handling. On incoming calls from the network to invalid numbers or restricted stations in DID equipped Customer Premises Equipment only two methods of intercept are acceptable: Attendant or Recorded Announcements. Due to the network irregularities that can be caused, no form of tone intercept is permitted. K. At the discretion of the Company, subject to operating limits the availability of facilities, DID service may be provided outside the customer s normal serving central office. Where a DID trunk group is served from a central office other than the customer s normal serving central office, the appropriate mileage rates for Foreign Exchange or Foreign Central Office Service, per DID trunk will apply.

3 COMPANY First Revised Sheet 2 Canceling Original Sheet 2 Effective: January 1, DIRECT-INWARD DIALING (DID) SERVICE (Cont d) GENERAL (Cont d) L. In addition to the rates and charges specified in this section under paragraphs A., appropriate service connection, move and change charges are applicable to the establishment or rearrangement of trunks and numbers in connection with providing DID service. M. Installation charges for DID central office switching equipment are not applicable if the customer presently subscribes to DID service and changes the type of customer premises switching equipment or if the customer subscribes to Centrex service which has DID as a feature and changes to another type of customer premises switching equipment with DID service. The following provisions apply: 1. The customer must maintain at least the same level of DID service requirements. 2. The replacing customer premises equipment must be served by the same central office as the existing customer premises equipment. 3. Central office switching equipment additions or modifications must not be required in order to provide DID service to the replacing customer premises switching equipment. 4. Rates and charges are applicable to additional DID service requirements which exceed the customer s existing level of DID arrangements RATES AND CHARGES Installation Charge Monthly Rate A. Digital Central Offices 1. Block of 20 DID Numbers, each (I) 2. DID Trunk Terminations, each LONG DISTANCE TRUNK SERVICE (Toll Terminals) GENERAL A. Long distance trunk service contemplates the furnishing of outgoing long distance toll message service with connection to the toll switchboard for hotel-motel and hospital customer who have private branch exchange service. B. Long distance trunk service is provided in exchanges where the Company s toll switchboard is located by the provision of direct circuits to the toll switchboard. At the option of the Company, long distance trunk service may be furnished for customers in tributary exchanges or in multi-office exchanges where the toll terminal station is not located in the same central office district as the toll switchboard by allowing access to the existing long distance trunks through the use of a recorder announcer device to notify the toll operator of the requirement for time and charges. C. Incoming messages will not be completed over the long distance trunks, nor will outgoing local exchange calls or calls of any nature other than long distance. D. Long distance trunk numbers will not be listed in the telephone directory.

4 COMPANY Original Sheet LONG DISTANCE TRUNK SERVICE (Toll Terminals) (Cont d) RATES A. Long distance trunk Installation Charges as set forth in Section 4 for Business Individual Line Service will apply. B. Monthly Rates as set forth in the Local Exchange Price lists for Business Individual Line Service will apply AUTOMATIC CALL DISTRIBUTION (ACD) SERVICE GENERAL A. Automatic Call Distribution (ACD) Service features provide advance call distribution and queuing capabilities as an integrated function of Meridian Digital Centrex Service (MDCS). ACD Service may be offered to MDCS main station lines of customers where facilities permit. B. Optional to ACD Service are Management Information System Reports and the provision of ACD Service on standard 2500-type telephone sets. C. The subscriber to ACD Service must provide compatible premises equipment. D. ACD Service is available on a month-to-month and/or service agreement basis. Subscribers may have service agreements and month-to-month service at the same time. Subscribers are permitted to have multiple service agreements. E. The month-to-month minimum period is one month. F. ACD Service agreements are offered for periods of sixty (60) and one hundred twenty (120) months. G. A subscriber must subscribe to and maintain a minimum of ten (10) ACD feature access positions. H. If ACD Service is cancelled in whole or in part by the customer after the installation of the service but prior to the completion of the service period, the customer is obligated to pay a termination charge. The termination charge for feature access positions that have been in service less than the selected service period is calculated as follows. Number of Monthly Rate Remaining Feature Access for Each Months of Positions X Feature Access X the Service = 80% Disconnected Position Period I. Subsequent deletions of feature access positions will be subject to the termination liability described in H. preceding at the rate associated with the respective feature access position(s). J. Suspension of ACD Service is not permitted. If service is disconnected for nonpayment, termination charges as described in H. preceding apply. K. ACD Service termination charges do not apply for: (1) a change in the length of the service agreement provided the subscriber selects a new service period equal to or longer than the former service period; or (2) for moves within the same central office serving area. L. Upon expiration of the service agreement period, the subscriber may continue their service with either a month-to-month, 60 month or 120 month service agreement at the prevailing monthly rate at that time.

5 COMPANY Original Sheet AUTOMATIC CALL DISTRIBUTION (ACD) SERVICE (Cont d) ACD SERVICE FEATURES A. Standard Features - Abandoned Call Clearing - Access to Customer Premises Announcement - Agent Log In/Log Out - Answer Agent - Answer Emergency - Automatic Overflow - Call Agent - Call Delay Announcement - Call Forcing - Call Hold - Call Source Identification - Call Supervisor - Call Transfer - Direct Outward Dialing - Display Queue Status - Emergency Alert - Incoming Call Queue - Intercom Dialing - Make-Set-Busy - Manual Answering - Music on Delay - Night Service - Not Ready - Observe Agent - Observe Agent-Extended - Overflow Enhancement - Position Status Display - Queue Status - Ring Threshold - Supervisor Control of Night Service - Three-Way Calling B. Optional Features - Management Information Systems (MIS) - ACD on 2500-Type Telephone Sets C. Feature Definitions Abandoned Call Clearing provides for the removal of a call when a caller abandons either while in an incoming call queue or after the call is presented to the agent position. ACD on 2500-Type Telephone Sets allows the use of 2500-type station sets as supplementary agent positions and allows 2500-set user normally assigned other duties to logon as ACD agents to help meet traffic loads. Access to Customer Premises Announcement connects callers in queue to a customer premises announcement while waiting for an available agent. Agent Log In/Log Out requires an agent or supervisor to log in and out of a position. Answer Agent permits a key to be reserved on the supervisor s position to be used only for answering calls from agents.

6 COMPANY Original Sheet AUTOMATIC CALL DISTRIBUTION (ACD) SERVICE (Cont d) ACD SERVICE FEATURES (Cont d) C. Feature Definitions (Cont d) Answer Emergency permits an answer emergency key lamp at the supervisor s position to flash when an agent activates an emergency key. The supervisor, or, where provided, a recording device is connected to the call. Automatic Overflow permits a customer to specify both a maximum number of calls that can be queued and a maximum waiting time for incoming calls. A new incoming call will be rerouted according to the customer s instructions when one of the preceding conditions is exceeded. Call Agent permits a supervisor to directly call an agent. Call Delay Announcement provided an announcement to callers such as status of call (in queue, all positions busy, etc.) when the delay exceeds a customer specified threshold. A call delay announcement is a prerecorded central office announcement produced by the telephone company. Call Forcing provides that an agent can be presented with a call without activating a key. A short burst of tone alerts the agent before the call is connected. Call Hold permits an agent to place an incoming call on hold. While the call is on hold, the agent has full use of the position to consult with another agent, supervisor or make an outgoing call. Call Source Identification provides for the delay, at the agent s position, of the incoming call facility. Call Supervisor provides an agent quick access to the supervisor. Call Transfer permits an agent connected to a calling party to transfer the call to another agent, agent group, or to a party external to the system. Direct Outward Calling permits an agent or supervisor to place an outgoing call. Display Queue Status permits a key to be reserved on the supervisor s position to monitor queues of different agent groups. Emergency Alert permits agents to indicate an emergency call with a single key action. Incoming Call Queue places incoming calls in queue when all agents are busy. Intercom Dialing permits an agent to place a call to another agent or supervisor within the system. Make-Set-Busy prevents an agent position from receiving calls but may continue to make outgoing calls. Management Information Systems (MIS) provides raw call processing data to a personal computer located at the customer s premises. Manual Answering permits an agent to answer calls through the use of a single key. Music on Delay connects incoming callers in a queue to a customer provided music source while waiting for an available agent. Night Service provides that all incoming calls received customer specified night treatment when all answering positions are unmanned (agent positions are all make-set-busy ).

7 COMPANY Original Sheet AUTOMATIC CALL DISTRIBUTION (ACD) SERVICE (Cont d) ACD SERVICE FEATURE (Cont d) C. Feature Definitions (Cont d) Not Ready is used when an agent requires post-call work time to complete a transaction. Observe Agent permits a supervisor to establish a listening path into a conversation between an agent in that supervisor s group and a caller. Observe Agent Extended permits a supervisor to observe calls of any agent within the same customer group. Overflow Enhancement permits the routing of calls from an agent group which has an overflow condition to up to four other agent groups within the same central office. Position Status Display provides the status of agent positions to administrative personnel. Queue Status audits incoming call queues to detect overflow. A customer provided queue status lamp remains lit until the audit determines that calls for that agent group have resumed normal queuing. Ring Threshold provides for the rerouting of a call when an agent does not answer the call within a preprogrammed time. The call is rerouted either to the longest idle agent or to the from of the queue if there is no agent available. Supervisor Control of Night Service provides the supervisor with control of the initiation of the night service treatment for one or more agent groups with the same customer group. Three-Way Calling permits the agent or supervisor to establish a three-way conference call RATES AND CHARGES A. ACD Service Month Installation to Charge Month Months Months (a) Per position $ $38.00 $33.50 $30.00 B. Management Information System (MIS) (a) Per system with MIS $ C. ACD on 2500-type Sets (a) Per 2500-type set assigned as an overflow position D. Service Charges as specified in Section 4 of this Price list apply to ADC Service installation. For subsequent activation or rearrangement of features for month-to-month and service agreement subscribers, the Business Line Change Charge as specified in Section 4 is applicable.

8 COMPANY Original Sheet MERIDIAN DIGITAL CENTREX SERVICE GENERAL A. Meridian Digital Centrex Service (MDCS) is furnished subject to the availability of facilities, features and central office equipment as determined by the Company. B. Meridian Digital Centrex Service (MDCS) is furnished from digital end office equipment located on Company premises and associated facilities so arranged as to provide the following service features: 1. Direct-Inward-Dialing (DID) and Direct-Outward-Dialing (DOD) of exchange and long distance message network calls to and from stations and attendant positions of an MDCS system. 2. Intercommunication calls between stations of the same MDCS system. 3. Identified-Outward-Dialing (IOD) by station number of outgoing long distance message calls dialed by a station. Only calls billed to the subscriber by the Company will be provided this identification. 4. Common recorded announcement interception of calls to unassigned station numbers. 5. Station Line Hunting. 6. Touch-Calling Service. C. Network Access Registers (NARS) provide access to local exchange and long distance networks and will be provided at the rates and charges as specified in Section 3.2 of this Price list. D. The number of simultaneous exchange and toll network calls to and from MDCS station lines and attendant positions of an MDCS system is limited by the number of Network Access Registers subscribed to by the subscriber. Each Network Access Register may be arranged for two-way, one-way incoming or one-way outgoing operation depending upon the option chosen by the customer at the time the Network Access Register is installed. When a change in the operation is requested by the customer, the appropriate service charges as specified in Section 4 of this Price list apply per Network Access Register affected. E. MDCS station lines will consist of the intercom, loop facilities, basic features, and optional services. F. An MDCS system may be comprised of the following components: Network Access Register (NARS) 1 MDCS Station Lines 1 (includes loop facilities) Features Attendant Console Support Equipment Terminating Arrangements G. MDCS is not provided in association with Public Telephone Service. Note 1: Every system will include NARS and MDCS Station Lines as appropriate.

9 COMPANY Original Sheet GENERAL (Cont d) H. Certain auxiliary services may be available on an individual MDCS station line and are subject to the capabilities of the serving central office. I. Customer premises equipment associated with this service is provided by the customer or specified in Section 2 of this Price list. J. Service charges as specified in Section 4 apply to all MDCS station line installations. Charges for customer requested moves, changes, and rearrangements performed by the Company, as well as other rates and charges are specified in Section K. In a different central office serving area of a multi-office exchange: 1. The rate for MDCS in an FX or FCO area is the monthly rate for the MDCS desired, plus an FX or FCO mileage charge as specified in Section 9 of this Price list. 2. When MDCS station lines are connected by facilities which are routed between two or more central offices in the same exchange, the foreign central office mileage charge is calculated separately on an airline basis between the MDCS central office from which the MDCS system is served and the central office from which exchange service normally would be rendered. L. Extension line mileage charges as specified in Section 13 of this Price list apply as appropriate. M. Tie lines for direct connections between an MDCS system and other systems are provided primarily for communications between stations of the two systems. In such cases, rates and charges for the tie line service as specified in Section 13 of this Price list apply. In addition, these tie line connections may be arranged to provide completion of incoming or outgoing local and long distance calls through the MDCS system to or from other systems (MDCS or Non-MDCS) provided such connections to the exchange or long distance network are only made at one system at a time. N. Rates and charges for Touch-Calling Service as specified in Section 13 of this Price list do not apply for the provision of Touch-Calling Service to MDCS. Regulations as specified in Section 13 of this Price list apply. O. End User charges as specified in the End User Common Access Service section of the National Exchange Carrier Association FCC No. 5 Tariff apply to each MDCS station line. P. A system may not be provided for intercommunication (stand alone) service only. Access to the exchange network must be provided. Q. With the exception of Network Access Registers, suspension of MDCS is not permitted. R. Directory Listings will be furnished subject to the rates and regulations specified in Section 6 of this Price list. S. The minimum service periods applicable to MDCS Service are as follows: 1. Month to Month Normal service period as specified in Section 2 of this Price list. 2. Term Payment 24 Month, 36 Month, and 60 Month. 3. Except where the month to month option is selected, customers subscribing to MDCS Service are guaranteed rate stability for the service period selected.

10 COMPANY Original Sheet GENERAL (Cont d) T. All MDCS features are available to lines utilizing dial pulse or Touch-Calling Service signaling except for the dictation control feature which requires Touch-Calling Service. U. At the option of the Company and subject to the availability of facilities and central office equipment, a Remote Line Unit or Subscriber Line Carrier may be provided on a special assembly basis. V. MDCS Service is available to accredited public and private educational institutions for residential use by students, faculty members, or employees who reside in dormitories or other residential quarters owned, leased, or under control of educational institution as specified below: 1. The educational institution is responsible for payment of all charges except sent-paid or collect long distance messages, directory assistance charges as specified in Section 3 for MDCS station lines, which the Company will bill direct and collect from the user. Third number and collect calls billable to the lines are not allowed. 2. The regulations set forth in Section 2 of this Price list for deposits and payment of service shall be applicable to users of MDCS Service in dormitories. The educational institution shall agree to render assistance to the Company in the prompt collection of charges billed to users, and in the event of nonpayment of any charges billed, the Company may suspend toll access to an MDCS Service user until all charges have been paid. Service which is so suspended is subject to the residence individual line charges specified in Section 4.7 of this Price list for restoration of service. 3. To establish a toll access account for users of the MDCS Service a Residence Primary Service Ordering Charge will apply. Selection of a primary interexchange carrier is the responsibility of the user. 4. For MDCS Service provided as specified in V. preceding, a minimum of one (1) NAR per fifteen (15) MDCS Station Lines is required. 5. The Residential End-User Charge as specified in the End User Common Access Service section of the National Exchange Carrier Association FCC No. 5 Tariff apply to each MDCS main station line. W. Call Forwarding - Variable, -Busy Line, and - Do Not Answer shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment of message toll charges that would regularly be applicable between the station originating the call and the station to which the call is transferred nor shall it be used to simulate rotary service from the Company central office.

11 COMPANY Original Sheet BASIC FEATURE PACKAGE The Basic Feature Package will include but not be limited to the following features: A. Attendant Features Attendant features are offered in conjunction with customer-provided attendant consoles. Features are dependent upon the type console(s) provided by the customer. Attendant console(s) provided by the customer must be compatible with MDCS. Attendant console support equipment is required. B. System Features 1. Access This service, as it applies to networks, special services and central offices is described as follows: a. Common Control Switching Arrangements (CCSA) Enables station users in the customer group to gain access to the CCSA by using special access codes and dialing patterns. b. Enhanced Private Switched Communications Service (EPSCS) Enables station users in the customer group to gain access to the AT&T EPSCS by using special access codes or dialing patterns. c. Electronic Tandem Network Provides the capability to access the ETN. This feature is supported for dual tone multifrequency (DTMF) sets only. d. Special Service Facilities Access to foreign exchange (FX) lines, tie lines and wide area telecommunications service (WATS) lines is available to the attendant or station user by dialing an access code. 2. Class-Of-Service Restrictions This service provides the capabilities to allow or deny individual station features. The restrictions can be arranged to control all calls originating or terminating on station and tie trunks. a. Fully Restricted Service Two types of fully restricted service are applied to stations as described in the following: - Attendant restricted stations are denied access to the exchange network, and - Fully restricted stations are denied access to the exchange network and to the attendant

12 COMPANY Original Sheet BASIC FEATURE PACKAGE (Cont d) B. System Features (Cont d) 2. Class-Of-Service Restrictions (Cont d) b. Semi-Restricted Service Semi-Restricted stations are allowed access to the exchange network only through the attendant. c. Toll Restricted Service Toll restricted stations are either toll denied or assigned toll diversion to the attendant. d. Unrestricted Service Unrestricted stations are allowed to access the exchange network, the toll network or any service accessible by dialing. 3. Code Call Access Allows stations to gain access to customer-provided code call equipment by dialing an access code. 4. Code Restriction Arrangements A Code Restriction Arrangement automatically denies a portion of all MDCS station lines of an MDCS system direct outward dial access to one or more three-digit codes within the local calling area in which the system is located. Code restriction provides a distinctive tone to indicate that access is not permitted on call attempts. 5. Data Call Protection Data Call Protection prevents calls from being interrupted by call waiting tones, testing, or busy verification attempts. Data call protection is not customer changeable and lines assigned this feature may not utilize call transfer or conference capabilities. 6. Dial Pulse Conversion Allows the acceptance of signaling from lines or incoming trunks in either dial pulse (DP) or DTMF and outpulses the digits necessary to complete the call in either DP or DTMF (whichever is required by the equipment being installed). 7. Dial Tone Upon Trunk Seizure Allows the return of dial tone to the originating office. Dial tone is returned when the line/trunk is ready to receive digits and before any digits are impulsed. On receipt of the first impulsed digit, the dial tone is removed. 8. Dictation Access and Control (DTMF only) Provides station access to customer-provided dictation recording equipment by dialing an access code Touch-Calling Service required. 9. Direct Inward Dialing (DID) The service allows for incoming calls from the exchange network to reach a specific station without attendant assistance.

13 COMPANY Original Sheet BASIC FEATURE PACKAGE (Cont d) B. System Features (Cont d) 10. Direct Outward Dialing (DOD) Outward calls may be dialed directly from any unrestricted MDCS station line served by the MDCS main switching equipment without the help of an attendant. 11. Distinctive Ringing Distinctive ringing is furnished to indicate the source of calls to idle station lines. 12. Dual Tone Multi-Frequency (DTMF) Out-Pulsing On A Line Allows the central office to apply physical ringing to a line and, upon answering, to outpulse DTMF digits on the line. This permits the central office to interface with a specialized common carrier as a line termination on the central office switch. 13. Electronic Tandem Network (ETN) Variable Types of Outpulsing On Same Call This applies when the interface between the central office and the line is a two-wire connection through a standard line card. With this service, the outpulsing signaling mode and the interdigital timing may be specified in the digit manipulation data, so that different modes of outpulsing may be used on the same call. Digit Manipulation allows changes to be made in the outpulsing signaling mode and in the interdigital timing, while outpulsing on a trunk. 14. End-To-End Signaling Enables the station user, while in the talking state, to send DTMF digits to the other end by using the dial pad of a Touch-Calling telephone set. This feature can be used for services such as dictation control. 15. Executive Busy Override (EBO) Allows a station user to gain access to a busy station by flashing the hookswitch during the busy tone then dialing a feature code. An EBO warning tone is transmitted to the called station and then a threeway is established. 16. Flexible Intercept Allows the automatic rerouting of incoming calls that cannot be completed because of imposed restrictions, equipment, or dialing irregularities. 17. Hunting Hunting is a call completion feature that increases the likelihood of an incoming call being completed within a customer defined group of lines. When the caller accesses the group, MDCS attempts to complete the call on a sequence of lines. Three types of hunt groups may be allowed and are as follows: a. Directory Number Hunting (DNH) Each line in the hunt group has its own unique directory number. The hunt group can be accessed by dialing any number in the hunt group, but the number of lines hunted depends on the hunting option (circular or sequential) assigned to the DNH group. Circular hunts all the lines in the hunt group regardless of the starting point. Sequential hunting starts at the number dialed and ends at the last number in the group.

14 COMPANY Original Sheet BASIC FEATURE PACKAGE (Cont d) B. System Features (Cont d) 17. Hunting (Cont d) b. Distributed Line Hunting (DLH) Distributed Line Hunting starts after the first idle line found by the previous hunt and continues until the hunting starting point is reached. DLH provides equal distribution of calls. c. Multi-Line Hunt Group (Basic) When a call is originated to a busy station line in a basic multi-line hunting group, the call hunts once in a prearranged order for an ideal station through all remaining station lines in that group. 18. Intergroup Calling Allows customers in different customer groups to call each other using abbreviated dialing, in the same manner that callers in the same customer group may call each other by dialing two through five digits. 19. Last Number Redial The last number redial feature enables a subscriber to redial the last called number by depressing a single key rather than the entire number. 20. Simplified Dialing This service allows a customer to adopt a destination code base dialing plan for a private network of which the customer may be a party to. The customer assigns a designation code to each point in the private network that can be reached by the customer s tandem tie trunk network. 21. Station Number Correlation Permits station line numbers to be the same as numeric room numbers, where facilities permit. 22. Station-To-Station Calling Calls may be dialed to completion between any two station lines of a digital MDCS System. 23. Storing of 24 Dialed Digits This feature increases the maximum number of digits of a called number stored from 18 to 24. This increased capacity allows for the increased number of digits required by equal access end office operation or interface with private tie-line switching networks. 24. Tandem Switching of Special Service Circuits Allows tandem connection of special service circuits dedicated to a customer group. Such trunk-totrunk connections are controlled by the class-of-service restrictions of the trunk group involved.

15 COMPANY Original Sheet BASIC FEATURE PACKAGE (Cont d) C. Station Features 1. Automatic Callback Automatic Callback permits an MDCS station line user who attempts an intercommunication call to a busy station line to be automatically connected to that line when both called and calling lines are subsequently idle. 2. Automatic Line-Direct Connect Number A station programmed to a dial specific internal station number or 0 for the attendant when a station user goes off-hook. 3. Call Forwarding Busy Line Automatically routes calls to the attendant or preselected MDCS station line when the called MDCS station line is busy. 4. Call Forwarding Do Not Answer Automatically routes calls to the attendant or preselected MDCS station line when the called MDCS station line does not answer within the present ringing cycle. 5. Call Forwarding Variable When activated by an MDCS station line user, automatically routes calls intended for his station line to any other station line selected within the same system or optionally outside the MDCS system. The MDCS station line selected may also be the attendant. 6. Call Hold Allows an MDCS station line user to place any call involving their station line on hold by flashing and dialing a special code. The MDCS station line is then free to originate another call. The first call is retrieved by dialing the hold code a second time. 7. Call Hold II Allows an MDCS station user to place any call involving their station line on hold by flashing the switchhook and dialing a special code. When Call Hold II is activated no calls can be originated or terminated from the MDCS station line. The first call is retrieved by going off-hook. If the call is not retrieved within a time designated by the customer, the station line will ring and the held call will be returned. 8. Call Park Call Park allows the attendant to park calls against any directory number in the station or customer group. The parked call may be retrieved from any station by dialing the feature access code for retrieval plus the directory number. 9. Call Pick-Up Allows an MDCS station line user to answer calls directed to another MDCS station line within the same preset call pick-up group. 10. Call Transfer Call Transfer provides for the transfer, by an MDCS station, of calls. The Call Transfer feature is needed in addition to Three-Way Calling if the Station s type of call transfer is different from the call transfer type selected for the customer s group.

16 COMPANY Original Sheet BASIC FEATURE PACKAGE (Cont d) C. Station Features (Cont d) 11. Call Waiting Terminating Informs a busy MDCS station line, when the MDCS station line is so equipped, that an incoming call is waiting (burst of tone), and permits holding the present connection while answering the new call and return to the original connection. 12. Call Waiting Exempt Call Waiting Exempt allows a called station to be exempt from Dial Call Waiting and Call Waiting Originating. 13. Call Waiting Originating Allows an equipped MDCS station line to send the Call Waiting tone to any busy MDCS station line in the same system. 14. Call Waiting Dial The Dial Call Waiting feature provides the ability for originating MDCS station lines to invoke call waiting service on selected intragroup calls by dialing an access code followed by the extension number of the MDCS station line to be call waited. 15. Call Waiting Intragroup Permits intragroup calls to a busy MDCS station line equipped with the feature to be answered while the existing call is held. 16. Conference Calling Station Allows an MDCS station user to establish a conference connection of up to six conferees (including the originator) without the aid of the attendant. 17. Consultation Hold-All Calls Allows an MDCS station user to place a call on hold by depressing the switchhook, at which time dial tone is returned. The station user may then proceed to establish connection with another internal station or outside party, and after speaking with the consulted party, the station user may (1) return to the call initially held; (2) depress the swtichhook thereby effecting All-On Conference or (3) hang up and effect transfer of the initial call to the consulted party. 18. Directed Call Pick-Up Barge-In Allows calls directed to an MDCS station line with the Directed Call Pick-Up feature to be answered by any main station line in the group. This is accomplished by dialing an access code followed by the extension number of the MDCS station line to which the call was directed. If the MDCS station line has already answered, a three-way connection is established. 19. Directed Call Pick-Up Barge-In Exempt Directed Call Pick-Up with Barge-In Exempt allows a called station to be exempt from Directed Call Pick-Up with Barge-In.

17 COMPANY Original Sheet BASIC FEATURE PACKAGE (Cont d) C. Station Features (Cont d) 20. Directed Call Pick-Up Non-Barge-In The Directed Call Pick-Up Non-Barge-In feature allows MDCS station line user to pick up an unanswered call to another MDCS station line equipped with Directed Call Pick-Up by dialing a special answer code plus the number of the MDCS station line being rung. If the MDCS station line being rung has already answered, busy tone will be returned to the MDCS station line user dialing the answer code and station line number. 21. Directed Call Pick-Up Non-Barge-In Exempt Allows an MDCS station to be exempt from Directed Call Pick-Up Non-Barge-In. 22. Speed Calling Lets the MDCS station line user place calls to a list of frequently called telephone numbers by dialing fewer digits than the complete directory number. 23. Three-Way Calling Allows a station user to add a third party to an existing two-party conversation ENHANCED FEATURE PACKAGE The Enhanced Feature Package will include but not be limited to the following features: A. Attendant Conference (Large) This feature extends the maximum number of attendant conference conferees from 6 to 30 (maximum). B. Automatic Route Selection (ARS) Automatic Route Selection is available where facilities permit, that allows station users, by dialing a preselected code to automatically select the preferred route subscribed for a customer for network calls. Alternate routing to other facilities, subscribed to by the customer, is also provided. This arrangement is available for use with Foreign Exchange (FX), WATS, CCSA offnet, tie lines, and Interexchange Carrier (IC) access lines which are compatible with ARS and toll network facilities. C. Cut-Through Dialing Allows MDCS to process calls in a cut-through mode and is a feature required for the Tandem Tie Trunk Network. The station selects the route for a call by dialing access digits, which seize the trunks from node to node. D. Enhanced Call Forwarding (1) Attendant Console Activation/Deactivation of Call Forwarding. This feature allows console attendants to activate, deactivate, and program call forwarding for stations equipped with the call forwarding feature. E. Expensive Route Warning Tone Expensive Route Warning Tone provides a warning tone to indicate the Automatic Route Selection (ARS) of an expensive route for a call.

18 COMPANY Original Sheet ENHANCED FEATURE PACKAGE (Cont d) F. Meet-Me Conference (Large) This feature extends the maximum number of meet-me-conference conferees from 6 to 30 (maximum). G. Queuing Queuing permits station users to be placed in a queue whenever the first choice route for completing a particular call is already in use. Two queuing arrangements are available: - A Call-Back Queue in which case the calling station goes off-hook and is called back when a facility becomes available. - An Off-Hook Queue in which case the calling station remains off-hook and is held in queue until a facility becomes available. H. Multiple Call Forward Attempt The Multiple Call Forward option allows the termination of further calls on the base station if a call has been forwarded, and allows the user to forward multiple calls. (With the call forward feature offered in the basic feature package, a second caller would receive busy tone). I. Personal Call Screening For Call Forwarding Personal call screening for Call Forwarding allows a remote station to whom the case station has programmed call forwarding to transfer a call back to the base station regardless of the state of the call forwarding activation. This is allowed only for the remote station to whom the base station has forwarded calls. J. Station Controlled Conference (Large) This feature extends the maximum number of station-controlled conference conferees from 6 to 30 (maximum). K. Uniform Call Distribution (UCD) Uniform Call Distribution provides an even distribution of incoming network and intercom calls among the individual station lines of a hunt group and includes Circular Hunt. - Call Queuing is an option that may be added to the UCD arrangement. Queuing permits calls, in excess of MDCS station lines in a UCD group, to be held in the central office and distributed in their order of arrival to MDCS station lines in the UCD group as the MDCS station line becomes available.

19 COMPANY Original Sheet ADDITIONAL FEATURES A. BUSINESS SET FEATURE PACKAGE The Business Set Feature Package may be offered subject to local loop limitations only in exchanges served by a compatible central office. The package provides for the additional central office equipment and features necessary for the Northern Telecom Business Set. B. STATION MESSAGE DETAIL RECORDING (SMDR) Provides recording facilities for the details of billable and nonbillable calls for each MDCS station line or MDCS customer group. Detail is provided by station or Account/Authorization Code. SMDR is offered per station line or by customer group. 1. Per station line SMDR provides a customer with detailed records of all outgoing messages from a designated station line and sorted by the Company as requested by the customer. 2. Per customer group SMDR is provided at a flat rate. The customer receives detailed records of all outgoing messages for each station line within the customer group. The Company does not perform any sorting functions. C. ANALOG LINE TERMINATION 1 This feature provides a central office interface for an access line to customer premises equipment such as a common music source. This service is offered per analog trunk end office termination. D. DIGITAL LINE TERMINATION 1 This feature provides a central office interface for an access line to a customer premises for services such as paging and/or public address. This service is offered per digital trunk end office termination. E. BUSINESS SET DIRECT STATION SELECT/BUSY LAMP FIELD FEATURE Busy Lamp Field Allows the user of a customer provided Business Set to monitor the status of a directory number through the use of the Business Set lamp states. Direct Station Select Provides direct dialing to a monitored directory number. F. BUSINESS SET CAMP ON FEATURE Camp On Allows the user of a customer provided Business Set when transferring a call to a busy line to place the calling party on hold (i.e., camped on) against the busy party s line until that party is free. G. BUSINESS SET CALLING NAME DISPLAY FEATURE This feature enables the name of the calling or called party to be displayed on incoming and outgoing calls, respectively. Information is only displayed when calls are made from a MDCS line of a given customer group to another MDCS line in the same group served by the same serving central office and that subscribe to the feature. H. CUSTOMIZED RECORDED ANNOUNCEMENT This feature routes calls to a customer-specific recording at the telephone company s central office. The customer is responsible for providing the telephone company with a high-quality recording of the customized announcement. The rates specified in Section D.11 are based on a message length of 10 seconds. If a customer desires a recorded announcement longer than 10 seconds, they will be required to purchase additional 10-second blocks of announcement time. Note 1: Provides for trunk termination only, access facilities between the customer demarcation point and serving wire center will be charged as specified in Section 20 of this price list.

20 COMPANY Original Sheet ADDITIONAL FEATURES (Cont d) I. CALL FORWARDING REMOTE ACCESS This feature provides a customer the capability to activate and deactivate the Call Forwarding Variable service and change the forwarded-to number remotely from any line/equipment capable of Touch-Tone signaling rather than only from the base station line. This feature does not require that a courtesy call be completed to the forward-to-telephone number. This feature requires that you order Call Forwarding Variable service separately STAR*PLUS FEATURE PACKAGE A. Conditions 1. Star*Plus is a group of features offered to customers subscribing to MDCS station lines as well as other classes of service as defined in Section 13.9 of this price list. 2. The service is subject to available facilities and limited to central offices specifically equipped to provide such service. 3. Operator assisted calls are designed to override the feature calls for emergency purposes. 4. Customer provided equipment may not be compatible with certain Star*Plus services. B. Feature Description 1. Call Return allows a customer to automatically return the last incoming call whether it is answered or not. If the called line is found to be busy, a 30-minute queuing process begins. The customer is given an indication that the network will attempt to set up the call when the called line is idle. The network periodically tests the busy/idle status of both parties until both lines are found idle, the customer cancels the request, or the queuing process expires. If both lines are found to be idle, the calling party is alerted with a distinctive ring signifying that the call may now be completed. 2. Repeat Dialing is an arrangement which permits the customer to redial automatically the last number dialed. If the called line is found to be busy, a 30-minute queuing process begins. The customer is then given an indication that the network will attempt to set up the call when the called line is idle. The network periodically tests the busy/idle status of the called line until both lines are found idle, the customer cancels the request, or the queuing process expires. If both lines are found to be idle, the calling party is alerted with a distinctive ring signifying that the call can now be completed. 3. Call Selector allows a customer to program up to twelve (12) telephone numbers of selected callers enabling the customer to distinguish certain incoming calls from all others by a distinctive ring tone. 4. Preferred Call Forwarding is an arrangement which permits a customer to specify telephone numbers (maximum of 12) from which incoming calls are to be forwarded. During the period that Special Call Forwarding is activated, only calls from the specified numbers will be forwarded. 5. Selective Call Rejection allows a customer to block incoming calls from a maximum of 12 telephone numbers. The customer also can block incoming calls placed from the last calling number even if the number is unknown to the customer. Blocked calls are routed to a recorded announcement which specifies that the called party is not accepting calls.

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