Internet Explorer Java Issues in Windows XP and WIN7

Transcription

1 Internet Explorer Java Issues in Windows XP and WIN7 The current issues with the ADE Directory, ADE pages, or Data Dictionary going blank and not progressing past the initial logon screen have been attributed to a java errors. The only consistently applied solution is to completely remove java and all its associated files and folders, reinstall java, and then disable the next generation java plugin. This process REQUIRES ADMINISTRATIVE rights on the local computer. If you don t have administrative rights or are not sure, do not attempt this fix. Please contact your local IT support for assistance in performing these steps. Perform these steps logged on as the user that accesses ADE, with local administrative rights, or temporary local administrative rights. 1. Go to this link and download the MS Cleanup Utility: Utility.shtml and install the application. 2. Launch the Windows Installer Cleanup program. 3. Delete all listings related to java (hold ctrl and select all related installs then click Remove).

2 4. Press the OK button. 5. In your applications toolbar you will see several DOS tabs open and close, this is normal as the program deletes the requested software. 6. Navigate to the control panel - see below for XP.

3 7. For Windows 7 8. Double Click the Add Or Remove Programs icon in XP (top) or the Programs and Features icon in Windows 7 (bottom)to open the Add or Remove programs listings.

4 9. Verify in the Add or Remove programs listings that no instance of java is listed. 10. Close the Add or Remove Programs box. 11. Double click the My Computer icon in the start menu or desktop (XP) or click the Computer link in the start menu in Windows 7 to open up the My Computer/ Computer window. 12. Double click the C: drive to open it up. FOR WINDOWS XP ONLY skip to step 20 for Windows 7 continuation

5 13. Double click the Documents and Settings Folder. 14. Make sure you have Show Hidden Files and Folders enabled by clicking Tools then folder options.

6 15. In the Folder Options window that appears select View then make sure the Show Hidden Files and Folders option is selected then click OK. 16. If you have multiple user folders listed within the Documents and Settings folder you will need to perform the following instructions in EACH folder. a. Double click on a user folder to open it up. b. Look for a folder called Application Data and double click it to open it. c. Inside the Application Data folder find the folder called Sun and delete it. d. REMINDER delete the Sun folder in each and every user s Application Data Folder.

7 17. Once the Sun folders have been deleted navigate back to the main listings for the C: drive and double click the Program Folder to open it. 18. Look for the Java folder and delete it. 19. Close down all open windows and return to Desktop. For Windows XP Skip to Step 27 to continue. Windows 7 continuation after step Double click the Users folder in the C: to open it.

8 21. Make sure that the Show Hidden files and folders option is selected by clicking the Organize button in the upper left corner of the window and then selecting Folder and Search options.

9 22. In the Folder Options window that appears click on the View tab and the make sure the Show hidden files, folders, and drives option is selected and click OK. 23. If you have multiple user folders listed within the Users folder you will need to perform the following instructions in EACH folder. a. Double click on a user folder to open it up. b. Look for a folder called AppData and double click it to open it. c. Inside the AppData folder double click the LocalLow folder. d. Inside the LocalLow folder find the folder called Sun and delete it e. REMINDER delete the Sun folder in each and every user s LocalLow Folder.

10 24. Once the Sun folders have been deleted navigate back to the main listings for the C: drive and double click the Program Files (x86) to open it. If you have a 64bit Windows 7 operating system you will need to also perform the following steps in the Program Files folder as JAVA has both a 64bit and 32bit installer folder. 25. Look for the Java folder and delete it. (Remember to delete from both the Program Files and Programs Files (x86) folders). 26. Close down all open windows and return to Desktop. 27. Now that all folders and files related to java have been deleted restart the computer for the changes to properly take effect. 28. Go to and reinstall java. Note, use caution with the java installer, as it may install 3 rd party toolbars by default if they are not deselected. 29. After java has been installed go the Control Panel a. For Windows 7

11 b. For Windows XP. 30. Double click the Java icon to open the Java Control panel

12 31. In the java control panel select the Advanced tab and then click the plus sign next to the Java Plug-in option and deselect the checkbox as shown. 32. Close the Java Control Panel and all open windows then restart the computer. 33. After the restart open Internet Explorer and navigate back to the ADE website. 34. Logon as normal and try to duplicate the issue again. (NOTE users must still remain administrators on the local computers through the logon and attempts to duplicate the issues. The reason is that several new active x controls and java jar files need to be re-installed on the computer in the java program folder location. Without administrative rights there is no way to see these requests and make sure they get installed.) 35. You may see several Java windows pop up, including a windows message asking if you want to enable the oracle java plug in that is ready for your computer, click enable. You will see another window that pops up saying there is an issue with this sites certificate and gives you a couple of options. Select always trust the content from this publisher and click ok to allow access. 36. You may also be asked to install several active x controls for java, select yes to allow them to install. 37. Remove administrative rights if they were granted temporarily, re-logon, and verify the ADE site continues to function.