DIGITAL APPLICATION SOLUTIONS

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1 + DIGITAL APPLICATION SOLUTIONS

2 SMS Digital Application Solutions For over 30 years we ve been providing businesses like yours with more than just solutions. We ve been improving practices, advancing technology, strengthening relationships, and delivering outcomes. We ve been providing flexible solutions for today and the future.

3 3 THE NEW ECONOMY IS DIGITAL COMPETE IN THE DIGITAL MARKETPLACE AND IMPROVE CUSTOMER EXPERIENCE WITH DIGITAL APPLICATIONS FOR WEB, MOBILE, AND INTERNET OF THINGS (IoT). In the 21st century, humans continue to reinvent the way we interact with technology and information. The change is accelerating. Our expectations of how technology should work and how we should interact with businesses and government have been transformed we expect things to be easy. The ability to have everything available at any time, at the touch of a button for almost zero cost is the new norm. DID YOU KNOW? IN JANUARY 2016, THERE WERE internet users 2.3 social media users 2 active mobile social users 81 % OF ONLINE purchasers get advice from their social network. THERE ARE smart devices connected to the internet GROWING TO 200 by 2020 THERE WILL BE AT LEAST mobile app downloads worldwide in To compete, organisations must make information and services easily available, with dependable security, through websites, mobile applications, staff and partner portals - with a compelling customer experience.

4 SMS Digital Application Solutions DIGITALLY TRANSFORM YOUR SERVICES TO ENABLE A COMPELLING CUSTOMER EXPERIENCE Organisations are achieving a fundamental shift in customer engagement and service delivery through Digital Transformation. They are modernising their presence through digital channels and providing an improved experience for customers, staff and partners. Your customers and staff are experiencing the convenience and connectedness offered by digital platforms in social media and online shopping. They are demanding the same and more from all the organisations they interact with. YOUR CUSTOMERS ARE EXPECTING: 24 end-to-end experience across channels Simple, intuitive services and processes no head-scratching Immediacy: Instant response 24x7 Comprehensiveness no in person only services Digital services that are integrated with their digital world. ABOVE ALL, THEY WANT TO KNOW THAT YOU WILL EXCITE THEM AND ADAPT WITH THEM. HOW DO YOU COMPETE IN THE DIGITAL MARKETPLACE?

5 5 ACHIEVE EFFICIENCY AND FLEXIBILITY You don t have to choose a digitally integrated customer experience OR operational excellence. THE MOST SUCCESSFUL ORGANISATIONS ARE TRANSFORMING THEIR SYSTEMS AND SERVICES TO PROVIDE POWERFUL NEW CUSTOMER INTERACTIONS WHILE REDUCING OPERATING COSTS THROUGH: Digital services that leverage legacy back-office services and data Applications that are deployed quickly and then evolve with user feedback and business experience Automated operation and maintenance Powerful analytics that deliver real insights into customer behavior Scalable capacity that responds to fluctuating demand

6 SMS Digital Application Solutions PUTTING THE PIECES TOGETHER We collaborate with our customers business and technology specialists, applying human-centred design and agile delivery techniques. This develops applications that are designed from the outset for self-service, achieving high levels of user engagement and enabling reduced-cost for service delivery. SMS APPLICATIONS STUDIO Accelerated design, build and test of extensible, multi-channel applications that provide a seamless experience on any device. Our creative dual-shore development team work with production line efficiency to deploy quickly, reliably and often. DEVOPS Enable agility and iterative delivery through automated testing, continuous deployment, environment automation. DESIGN THINKING Digital Business Analysis, Customer and User Experience Modelling. Impact Assessment and Business Change Planning. API-CENTRIC INTEGRATION Enable two-speed (bi-modal) IT and an increased overall pace of change. Connect disparate customer and user groups and business functions to form powerful integrated networks. USER EXPERIENCE Lift customer and staff engagement by designing your applications for what they need to do, no manual required! INFORMATION MANAGEMENT Monitoring and analysis of user activity and application performance through analytics. AGILE METHODS Understand your goals. Deliver early; Learn; Adapt. Refine the service until it delights your customers, your staff, your business. CLOUD SOLUTIONS Solutions that fully incorporate Software as-a-service, Platform as-a-service and Infrastructure as-a-services in the Cloud. LET US HELP YOU COMPETE IN THE DIGITAL MARKETPLACE

7 7 WE WORK WITH THE WORLD S BEST TO DELIVER YOUR DIGITAL SOLUTIONS GREAT BUSINESS STRATEGIES AND SOLUTIONS REVOLVE AROUND GREAT TECHNOLOGY. We work with the world s leading technology providers to deliver you unprecedented solutions that deliver real results.. DELIVERING INNOVATIVE SOLUTIONS

8 SMS Digital Application Solutions A HISTORY OF DELIVERING FOR OUR CLIENTS OUR NEXT SUCCESS STORY IS YOURS. GREATER PARTICIPATION FOR CHILDREN IN SA WITH SPORTS VOUCHERS PORTAL Sports Vouchers is a State Government initiative for primary school aged children to receive a $50 discount from sports club/membership fees. Rather than hiring additional staff to manage club data and reimbursements, Office of Recreation and Sports wanted to implement a solution to allow users to self-manage their sports vouchers and reimburse claims. Parents can now access the user friendly portal to print their child s sport vouchers, retrieve information on a range of clubs based on sport, location or club name, and find information about the program. GLOBAL AWARD-WINNING PROJECT HELPS CUSTOMS OFFICERS FIGHT CRIME INSTEAD OF PAPERWORK Our client s paper-based inspection process for incoming packages was labour-intensive and prone to human error. SMS developed a solution using Microsoft s Dynamics CRM to integrate two legacy systems, with a secure custom application that allows them to enter all the data needed on the go. This process has seen 95% of packages with negative findings cleared for dispatch up to24 hours sooner. The project saw SMS Management & Technology (SMS) named Public Safety and National Security Partner at Microsoft s global Partner of the Year Awards 2016.

9 9 IMPROVING STOCK TAKE SPEED BY 1600% AT COATES HIRE The time and effort required to keep track of assets across multiple locations was costing Coates Hire lost opportunities. To remain competitive and profitable in a changing digital world, Coates Hire needed to improve their ability to respond to customer requests, reduce time spend sourcing equipment, and enable staff to focus on sales opportunities. They were determined these goals could be achieved if they had the ability to track their hire assets on-line and in real-time. Leveraging the Antenna mobile platform, SMS built an application which enabled a fast and paperless stocktake process. The application was deployed and installed, over the air, to 440 devices, with a success rate greater than 99.5%. Stocktake was reduced from two days per branch to only three hours. Further efficiencies were gained in reconciliation as the error rate was reduced from 30% to 1.5%. The user experience, even under peak demand and over a GSM network, surpassed expectations. HELPING MENTAL HEALTH COMMISSION WA PROVIDE BETTER PATIENT CARE Mental Health Commission WA wanted to provide better patient care and assessment through improved access to information. SMS designed a system that manages and schedules group case reviews automatically. It leverages the service calendar functionality to create timesheets for advocates and board members. The technology allows case-workers to track, engage and resolve issues as needed with all of the patient s information now available to them. PLOTTING THE FUTURE OF COMMUNITY SAFETY EMERGENCY MANAGEMENT VICTORIA Emergency Management Victoria (EMV) wanted to build a website that would help communities around the state prepare for potential threats, notifying them of incidents and issuing warnings while also providing vital relief and recovery information. The original VicEmergency website was heavily focused on fire and flood, lacked mobile functionality and was expensive to maintain. SMS was engaged by EMV to build and migrate their new website, which now map-based and mobileresponsive, pulling information from a broader range of sources and offering much greater functionality. It s run on Amazon Web Services to ensure high availability, speed of performance and rapid scale in emergency situations. EMV can now pull relevant data from multiple sources much more easily, and target detailed information at specific communities. The site provides a framework for the future of emergency management in Victoria.

10 10 WHERE WE OPERATE WE WORK WITH ORGANISATIONS ACROSS STRALIA AND THE ASIA PACIFIC, IN A RANGE OF INDUSTRY SECTORS We work in partnership with industry experts, government bodies and trade associations to gain the widest possible market and industry view, leveraging this and the thought leadership of our consultants to empower your business. HONG KONG MANILA SINGAPORE PERTH ADELAIDE MELBOURNE BRISBANE SYDNEY (Data Centre) CANBERRA INDUSTRY SECTORS INCLUDE: Financial Services Utilities ICT State & Federal Government Defence & National Security Health Mining, Resources & Infrastructure Gaming Transport Fast Moving Consumer Goods

11 SMS Digital Application Solutions 11 ADELAIDE Level 29 Westpac House 91 King William Street Adelaide SA 5000 P MELBOURNE Head Office Level William Street Melbourne VIC 3000 P Intl HK HONG KONG Suite Queens Road Central Hong Kong P BRISBANE Level Queen Street Brisbane QLD 4000 P PERTH 1 Howard Street Perth WA 6000 P SG SINGAPORE Level 24 1 Raffles Place Singapore P Intl CANBERRA Ground Floor 8 Brindabella Circuit Canberra Airport ACT 2609 P SYDNEY Level 11 MLC Tower Martin Place Sydney NSW 2000 P MA MANILA Level 19 Uptown Place Tower 2 11th Avenue Bonifacio Global City Taguig Metro Manila P SYDNEY MANAGED SERVICES 320 Harris Street Pyrmont NSW 2009 P

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