Systems Support Coordinator/ LAN Administrator Provincial Court Judiciary / Office of the Chief Judge

Transcription

1 Systems Support Coordinator/ LAN Administrator Provincial Court Judiciary / Office of the Chief Judge POSITION TITLE: DIVISION: (e.g., Division, Region, Department) UNIT: (e.g., Branch, Area, District) APPROVED CLASSIFICATION Systems Support Coordinator / LAN Administrator Ministry of Justice/Provincial Court Judiciary POSITION NUMBER(S): Office of the Chief Judge LOCATION: Vancouver IS 21 SUPERVISOR S TITLE: Manager, IT Services and Strategic Planning POSITION NUMBER SUPERVISOR S CLASSIFICATION: Business Leadership PHONE NUMBER: PROGRAM The Provincial Court of BC sits at over 80 locations throughout the Province and hears criminal, family, youth, and civil claims as well as traffic and municipal by-law matters. The Chief Judge of the Provincial Court is appointed by the Lieutenant Governor in Council and is responsible for assigning Judges and Judicial Justices, and designating court facilities for the hearing of cases within the jurisdiction of the court and for providing administrative direction to Judges, Judicial Justices, and Judiciary staff. The Office of the Chief Judge (OCJ) is the administrative headquarters for the Provincial Judiciary, and is based in downtown Vancouver. PURPOSE OF POSITION The Systems Support Coordinator/LAN Administrator, working in a team environment, is accountable to the Manager IT Services and Strategic Planning for the provision of second and third level end user support for the Provincial Court Judges, Judicial Justices, and judicial staff throughout the province. As the senior technical member of the systems team this position provides technical leadership and guidance to the other members of the systems support team. The position is primarily responsible for the development and maintenance of the Provincial Judiciary Windows server infrastructure and end point client devices (computers, printers, peripherals). SPECIFIC ACCOUNTABILITIES / DELIVERABLES Provides technical, software, and hardware support for the Provincial Court Judiciary (PCJ): Providing second and third level support to resolve hardware, software, and systems issues, or escalate as required; Resolving hardware issues in PCs, notebook computers, Smartphones, switches, printers, and peripheral devices; Resolving systems issues with Microsoft Windows, Microsoft Office suite, , Internet Explorer, OCJ internal programs (Rota, Timebank and TSS), and ministry applications (JUSTIN, CAS, iexpense, ESS, etc.); Creating, testing, and maintaining current OCJ hardware images; staging computers; Upgrading software to current supported versions; Responding to hardware and software failures and taking the necessary actions to get users operating normally; Responding to, assisting, advising, and resolving users hardware and software queries; Providing instruction and assistance to users requiring basic setup and maintenance; Maintaining OCJ Helpdesk application, and tracking problem calls to ensure timely resolution and follow-up with users and ensure calls are satisfactorily completed and/or escalated; Communicating with government IT groups, systems contractors, software/hardware vendors on technical matters to resolve issues; and Responds to helpdesk calls and s, providing and third level support for members of the judiciary. Systems Support Coord LAN Apr 2013 FINAL Page 1 of 5

2 Provides systems support functions for the PCJ client/server infrastructure by; Monitoring performance of servers, storage and network; Design, develop, enhance and maintain judiciary Active Directory architecture; Design, develop, enhance and maintain judiciary server infrastructure, including (Exchange), firewalls, file & print servers, SQL server, and virtual server environment; Maintain and support iscsi SAN infrastructure; Develop and maintain a secure network infrastructure; Develop and maintain the judiciary wireless infrastructure (Wifi, Blackberry s, cell phones); and Participate in the design, develop, enhance and maintain judiciary alternate recovery site. Recommends the acquisition and disposal of hardware and software for the judiciary by; Analyzing user requirements for hardware (ex. PC s, peripherals, printers, MFDs) and software (Office Suites, custom applications); Determining the appropriate allocation of new and existing hardware; Testing and analyzing hardware and software to determine compatibility with business requirements; Recommending the type and quantity of hardware and software within budget allocations; Analyzing the lifespan of current systems, identifying obsolete and aging systems for disposal, and recommending replacement options; and Ensuring all judicial data is removed from disposed hardware in accordance with accepted practices and policies. Ensures judicial data is protected by; Developing and enforcing data security; and Developing policies in accordance with ISO and ISO 27001/ Participates in a team environment by; Attending and actively contributing to team meetings and discussions; and Keeping team members informed of outstanding issues. Performs additional duties as required, such as; Performs other related duties as required. DIRECT SUPERVISION Directly supervises staff Supervises staff through subordinate supervisors # of Regular FTE s # of Auxiliary FTE s PROJECT /TEAM LEADERSHIP OR TRAINING (Check the appropriate boxes) Supervises students or volunteers Lead project teams # of FTE s Provides formal training to other staff Assigns, monitors and examines the work of staff # of FTE s SPECIAL REQUIREMENTS Criminal Record Check Excluded from the Union Travel is required, site visits, rollouts, conferences etc Ability to work overtime A valid BC Drivers Licence PREPARED BY NAME: Tanya Thoen DATE: April 3, 2013 Systems Support Coord LAN Apr 2013 FINAL Page 2 of 5

3 EXCLUDED MANAGER AUTHORIZATION I confirm that: 1. the accountabilities / deliverables were assigned to this position effective: March 22, the information in this position description reflects the actual work performed. 3. a copy has / will be provided to the incumbent(s). NAME: SIGNATURE: DATE: ORGANIZATION CHART Chief Judge Executive Director of Judicial Administration, Strategic Leadership, Mgr. IT Services and Strategic Planning, Business Leadership, Systems Support LAN, IS SELECTION CRITERIA Education and Experience Completion of a 2 year technical diploma or equivalent in computer science and a minimum of 4 years directly related experience including experience working in an infrastructure support role; or equivalent of education, experience and training. Skills and Knowledge Advanced knowledge of current hardware technologies, including reassembly, imaging and configuring of computers, and printers; hardware troubleshooting techniques; Advanced knowledge of server technologies and best practices; Advanced knowledge of virtual server environments (Hyper-V); Advanced knowledge of networking technologies and best practices; Preferred knowledge of web technologies (IIS 6 and 7, Microsoft SharePoint Server); Preferred knowledge of database programming languages (MS SQL and Reporting Services); Certifications in A+, Network+, CCNA, and MCSE are preferred; Advanced knowledge of Active Directory, Group Polices, Scripting, Powershell, Remote Access technologies (VPN and Remote Desktop Services), Windows 2003/2008 Server, BES, Symantec Backup Exec, and Sophos Antivirus software; Preferred demonstrated knowledge in the following Microsoft technologies: SCCM, SCOM, VMM, Lync 2010, WSUS, Exchange 2010, Sharepoint 2010, TMG; Exceptional oral communications skills, able to communicate effectively and empathetically with Judge and other users in person and by telephone; Strong writing skills, able to change style and depth depending on audience; and Proficient in the configuration and use of desktop O/S (Windows Vista/7/8) and Office suites (Office 2007/2010); Abilities Able to analyze, document, and resolve hardware, software and systems problems; Able to organize and prioritize work, work independently, make good judgment calls; maintain confidentiality, work within limits and meet deadlines; and Able to work in a team environment. Systems Support Coord LAN Apr 2013 FINAL Page 3 of 5

4 COMPETENCIES Analytical Thinking is the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. It implies the ability to systematically organize and compare the various aspects of a problem or situation, and determine cause-and-effect relationships ( if...then ) to resolve problems in a sound, decisive manner. Checks to ensure the validity or accuracy of all information. Commitment to Continuous Learning involves a commitment to think about the ongoing and evolving needs of the organization and to learn how new and different solutions can be utilized to ensure success and move the organization forward. Decisive Insight combines the ability to draw on one s own experience, knowledge and training and effectively problemsolve increasingly difficult and complex situations. It involves breaking down problems, tracing implications and recognizing patterns and connections that are not obviously related. It translates into identifying underlying issues and making the best decisions at the most appropriate time. At higher levels, the parameters upon which to base the decision become increasingly complex and ambiguous and call upon novel ways to think through issues. Expertise includes the motivation to expand and use technical knowledge or to distribute work-related knowledge to others. Flexibility is the ability and willingness to adapt to and work effectively within a variety of diverse situations, and with diverse individuals or groups. Flexibility entails understanding and appreciating different and opposing perspectives on an issue, adapting one s approach as situations change and accepting changes within one s own job or organization. Integrity refers to actions that are consistent with what one says are important. People with integrity walk the talk by communicating intentions, ideas and feelings openly and directly, and welcoming openness and honesty even in difficult negotiations. Problem Solving and Judgement is the ability to analyze problems systematically, organize information, identify key factors, identify underlying causes and generate solutions. Results Orientation is a concern for surpassing a standard of excellence. The standard may be one s own past performance (striving for improvement); an objective measure (achievement orientation); challenging goals that one has set; or even improving or surpassing what has already been done (continuous improvement). Thus, a unique accomplishment also indicates a Results Orientation. Service Orientation implies a desire to identify and serve customers/clients, who may include the public, colleagues, partners (e.g. educational institutes, non-government organizations, etc.), co-workers, peers, branches, ministries/agencies and other government organizations. It means focusing one's efforts on discovering and meeting the needs of the customer/client. Teamwork is the ability to work co-operatively within diverse teams, work groups and across the organization to achieve group and organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views, and the ability to work within an office teamwork environment. Systems Support Coord LAN Apr 2013 FINAL Page 4 of 5

5 Signature Page I have read the job description (Position Title): of the Provincial Court Judiciary / Office of the Chief Judge. I agree this job description is an accurate statement of the above noted position and its assigned duties, responsibilities and reporting relationships. I agree that this job description accurately reflects the accountabilities and deliverables required to meet the purpose of the position. Incumbents Signature Name (Print) Date Managers Signature Name (Print) Date Systems Support Coord LAN Apr 2013 FINAL Page 5 of 5