Troubleshooting FSA ID Issues. LaSonya Griggs Director of Financial Aid Tompkins Cortland Community College

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1 Troubleshooting FSA ID Issues LaSonya Griggs Director of Financial Aid Tompkins Cortland Community College

2 Federal Student Aid PIN Federal Student Aid PIN, known as PIN to his many friends, died on May 10, 2015, after a long life of public service. Born in Washington, D.C. in 1998, PIN immediately made his presence felt across the country as he helped students complete their FAFSAs electronically on the World Wide Web. For 17 years, PIN reduced the completion time of federal student aid applications by millions of hours. Success with the FAFSA led to an extended career spanning the entire student aid life cycle, ranging from the aforementioned FAFSA and the IRS Data Retrieval Tool, entrance and exit counseling, and signing Master Promissory Notes, all the way to loan history access on the National Student Loan Data System and more recently StudentAid.gov. PIN is survived by one child, FSA ID.

3 3 Topics Covered What is the function of the FSA ID? How is an FSA ID created? Best Practices Troubleshooting Issues Forgotten Username or Password Getting Locked Out FSA ID Account Issues Matching Issues Where to find FSA ID information Who to contact when all else fails

4 What is an FSA ID? The FSA ID is a username and password used by students, parents, and borrowers to: Login to U.S. Department of Education websites Electronically sign documents Confirm an individual s identity It will be used: Every year to apply for federal student aid at fafsa.gov To receive a federal student loan To co-sign a PLUS Loan as an endorser To perform important activities as a federal student loan borrower, such as choosing a repayment plan or applying for a deferment 4

5 Who needs an FSA ID? The student must have their own FSA ID. For a dependent student, at least one parent will need an FSA ID to electronically sign their child s FAFSA. IMPORTANT Both the student and one parent need their own FSA ID. Each must create their own FSA ID it s their electronic signature and they will use it for several years. The address is the unique identifier for the FSA ID. Students and parents can t use the same address. 5

6 ISSUES - Creating the FSA ID The first issue with the FSA ID can be with who created it. Students should not create an FSA ID for their parents. Parents should not create an FSA ID for their child. Authentication questions become an issue when the FSA ID is created by someone other the owner of the account. Answers to authentication questions may not apply to the FSA ID account owner. The account owner cannot use their FSA ID if they cannot authenticate who they are by correctly answering the security questions. The FSA ID account owner may get locked out of their account if they try to answer the security questions too many times.

7 7 Creating the FSA ID

8 Go to StudentAid.gov/fsaid Getting Started Click the Create an FSA ID Now button 8

9 Create a New FSA ID (Username and password) Optional, but strongly recommended. Each FSA ID must have a unique address. Student and parent cannot use the same address. FSA ID owner must have access to this account. 9 You can select Show Text to see what you re typing Username: Don t include personal info such as date of birth or name. If you see a message Username taken, create a different username then someone has already used that username.

10 Best Practices Creating the FSA ID Use the Show Text function to see whether the information provided is correct. Account owners should write down the address used and the username created for future reference. Account owner should make sure they can access the address being used for their FSA ID. Account owners can also take a picture of the screens with Show Text checked to reveal the information entered. Pictures need to be taken before continuing on to the next screen. Account owners should keep their access information in a safe place where it can be quickly retrieved.

11 Issues Address address is not required for the FSA ID, but is needed for the forgot password or username feature. address is the unique identifier for the FSA ID. Account owner needs to know address and password because they will need to access their to verify the address used on the FSA ID application. If one address has been used for two FSA ID accounts, the owner of one account may be able to use the edit function to change their address or they may need to call FED-AID and have it changed by a supervisor. When a FSA ID owner contacts FED-AID, they must give ED their significant date to verify their identity along with other information such as name, DOB & SSN.

12 Provide Personal Information An individual must have a social security number to create an FSA ID. The social security number, date of birth, and name must match the social security card and Social Security Administration records. 12

13 Linking the PIN to the FSA ID People who applied for federal student aid before May 10, 2015, most likely had a 4-digit PIN. The FSA ID replaced the PIN. People can link their PIN to their FSA ID on this screen Can t remember the PIN, then (1) select Forgot My PIN and answer a challenge question or (2) click continue without linking the PIN. If a person didn t have a PIN, then they won t see this screen. 13

14 Best Practices Personal Information The account holder should have their social security card on hand when the FSA ID is created to ensure the number is correct. Having the card ensures numbers are not transposed or entered incorrectly. Unlike the former PIN, the social security number can be edited, if necessary, because it is not the unique identifier. The owner should check the Show Text box to ensure the correct number is entered on the application.

15 Provide Profile Information Confirm information entered previously and provide additional information. Make sure all information is correct. Any errors could result in a delay or problem with receiving financial aid or the repayment of federal student loans. Take a picture of this screen with Show Text box checked. 15

16 Challenge Questions and Answers You can select Show Text to see what you re typing Take a picture of this screen. Answering the challenge questions is one way to unlock an account or reset a username and password. Questions 1 and 2: Select a question from the dropdown menu and then enter the answer. Questions 3 and 4: Make up a question and enter the answer. Make sure the answers will be easy to remember. 16 Question 5: Enter a significant date. Can t be owner s date of birth. Examples of dates: Favorite holiday Sibling/parent date of birth

17 Best Practices Challenge Questions Challenge questions and answers should be something the account owner knows and easily recognizes. Questions such as your favorite color, food, movie, etc. are not recommended because these can change over time and be easily forgotten. Take a picture of this screen before moving on to next screen. Answers are case sensitive. Significant date Student s anniversary, if married December 25 th of the year they were born Another holiday of the year they were born A sibling s birth date

18 Review Info and Agree to Terms Review and confirm information. If a correction is needed, use the Previous button. Review and agree to the terms and conditions for using the FSA ID. 18

19 Verify Address 19 Verification Page With Your Secure Code If an address is provided, then the Verification page will appear on the screen. Once the is verified, then the owner can use their address as their username when logging into Department of Education websites. A person can also continue without verifying their address. How to Verify the Do not close the Verification page. User will receive an with a secure code. Log in to account using a different tab or browser window or another device. Look for an with the subject line, Important: Your FSA ID E- mail Validation - Action Required The will include a six-digit, numeric code that must be entered in the Secure Code data field.

20 The FSA ID is created! The FSA ID was created. If an address was provided, the owner will receive a confirmation Using the FSA ID The FSA ID can be used to log in to fafsa.gov and complete, sign, and submit a FAFSA. If the link to the PIN was not used, then info will be sent to the Social Security Administration for confirmation. SSA review takes 1-3 days. Until SSA info is verified, user won t be able to take certain actions, such as correct a FAFSA, submit a renewal FAFSA, or sign a Master Promissory Note.

21 Social Security Administration Matching The FSA ID owner should receive an with the results of the SSA review. If they did not provide an upon creating the FSA ID, they can check their status at FSAID.ed.gov using the Edit My FSA ID tab. If there is an issue, log in at FSAID.ed.gov using the Edit My FSA ID tab and review/update profile info. If FSA ID info is correct, they will need to contact the SSA. To find local SSA office, call or go to 21

22 Common SSN Matching Issues Name, DOB or address on FAFSA is different on FSA ID. If SSN is wrong on FAFSA, student will need to complete a new FAFSA with correct SSN. If SSN is wrong on FSA ID, edit FSA ID account info. If DOB is wrong on either FAFSA or FSA ID, correct info. Addresses for FAFSA and FSA ID should match.

23 23 Where is the FSA ID used?

24 The FSA ID Is Used Here Website What You Can Do at the Site fafsa.gov My Federal Student Aid at StudentAid.gov/login or the National Student Loan Data System (NSLDS ) at StudentLoans.gov Agreement to Serve (ATS) at 24 Electronically sign your (or your child's) FAFSA Import your tax information from the Internal Revenue Service Prefill data in this year s FAFSA if you filed a FAFSA last year (Renewal FAFSA) Make online corrections to an existing FAFSA View or print an online copy of your Student Aid Report (SAR) View a history of any federal student aid that you have received Look up your loan servicer's contact information Complete entrance counseling, the Financial Awareness Counseling Tool, or exit counseling Electronically sign a master promissory note (MPN). Complete PLUS loan requests Estimate your student loan payments using the Repayment Estimator Apply for an income-driven repayment plan or a consolidation loan Sign your ATS for the Teacher Education Assistance for College and Higher Education (TEACH) Grant Program

25 Forgot Username and/or Password Feature 25

26 Forgot Username Select Forgot My Username at the Log In Screen. The appearance of the link may vary depending on the website being visited. Edit My FSA ID Screen 26 FAFSA Log In Screen

27 Forgot Username A username can be retrieved by either: Having a secure code ed to owner. Enter the address associated with FSA ID account and click the Secure Code. Providing personal information and answering challenge questions. Click the Challenge Questions button. 27

28 Retrieving Username Using Secure Code If Secure Code is selected, an is sent to owner s account and they are taken to a page where they can enter a secure code. Do not close this page! Open the in a new browser window or tab or different device and copy the code from the and enter it into the Secure Code box. With Your Secure Code 28

29 Retrieving Username Using Secure Code Once the secure code has been entered, the screen will display the owner s username. 29

30 Forgot Username To retrieve the username by answering the challenge questions, click the Challenge Questions button. 30

31 Retrieving Username Using Challenge Questions If Challenge Questions is selected, then the owner is taken to a screen where they will need to enter their social security number, last name, and date of birth. 31

32 Retrieving Username Using Challenge Questions The owner is taken to a page where they will need to answer three of their challenge questions. After correctly answering all three challenge questions, the owner is taken to page that displays their username. IMPORTANT If the username is retrieved using the challenge questions, there is a 30 minute wait before the username can be used. 32

33 33 Locked Out of FSA ID Account

34 Locked Out If a person has been locked out of their FSA ID account for providing the wrong username or password, they can unlock their account using either or the challenge questions. 34

35 Locked Out Once a person successfully enters the secure code or answers their challenge questions, they are taken to this screen to change their password. 35

36 Locked Out Once a person enters a new password and re-enters it successfully, they receive the following message: 36

37 37 Want more information?

38 Where can I get more information? Additional details on the FSA ID including answers to frequently asked questions and tips on creating an FSA ID, can be found at StudentAid.gov/fsaid. 38

39 Questions

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